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CB Photography Fotolia 41 E 11th St, New York, NY, 10003, US
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Fotolia

41 E 11th St, New York, NY, 10003, US
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ComplaintsBoard
P
11:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fotolia - Fraud and misrepresentation!

Hello!
After one year of using Fotolia, my account suddenly blocked and unfortunately my all files are disappeared, I don't have access to my files, I can't use my account, sale, and upload content. I don't see any other links on the site.
Fotolia did not write me any explanation about it...
I tried to contact them via email, I queried Fotolia support, I got no response. and I am still waiting...

Please kindly help me to unlock my account.

Read full review of Fotolia and 10 comments
Update by Palsur
Jun 16, 2011 11:39 pm EDT

I also tried to write on Fotolia wall at Facebook but they bin me from the page I cantact Patrick Lor the President, Fotolia North America.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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LukeBB
, US
Nov 30, 2015 12:36 pm EST

I suggest you guys file a complaint with the BBB (Better Business Bureau) and the FTC (Federal Trade Commission). They will receive a negative rating and possibly a fine, you can file online.

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LukeBB
, US
Nov 30, 2015 12:35 pm EST

No surprise at all. Fotolia is owned by Adobe, which has become one of those greedy corporations to stay away from. Adobe owes me over two years of money from taking taxes from the subscription that they are not supposed to be taking. Their customer service is useless, I'll get someone from India who, in poor English, will not understand the situation and when the case gets escalated I never hear from them again.

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KCourts
New York, US
Jun 09, 2014 9:02 am EDT

2 calls to customer service, 3-4 unsubscribe attempts and one email to customer service and they still haven't deleted my account and are still sending me emails. Incredibly infuriated about the poor customer service, not to mention the illegality of communications going against the SPAM act.

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kolistock
, DE
Feb 15, 2014 11:48 pm EST

I hate these ###, few days ago they blocked my account too. I am trying to contact them but no body is going to respond to me

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Mah Jong
, AE
Jun 16, 2011 10:16 pm EDT

I have almost $320 in my account and now my money is lost.
Fotolia blocked my account. I gathered that money after selling lots of my images and they took it like a piece of cake.
Since I am not getting any response from fotolia and not getting my money back, I want to let everybody know what they have done to me.

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Kartien_st
, MY
Jun 26, 2011 9:49 pm EDT

Hello, I am from Malaysia
I newly registered an account on fotolia.com and start selling stocks I had great sales with almost 3500 images but I couldn't convert my credits to my paypal account. I contacted fotolia regarding this issue and they replied "In addition you must wait 45 days from your first commissionable transaction to make your first conversion."
When I completed the period I converted all my account credits $637 but unfortunately fotolia cheated me like other guys. They did not converted any credit to my account but just blocked my account without any warning and reason. I contact them many times but no reply they blocked my ip address too.

Fotolia is not a international site. they are fraud stay away from fotolia. Maybe this site is only for European and American or the countries which they support

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Taj!
, PK
Jun 18, 2011 5:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Great post! I'm in the middle of the scam (waiting for the email that explains how to activate my account).
But I think if your account is blocked they will not refund you the credit left in your account, they will not speak to you anymore and This is very unprofessional.

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Sereina
, ES
Jun 18, 2011 5:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

What is wrong with that company? They treat contributors so poorly and rarely.

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Sereina
, ES
Jun 18, 2011 5:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Explain what? They just need your money and for that they've to block your account.
Fotolia will block 10 to 15 account every month depending on their needs

Beware: Fotolia can invent a new rule every day, to take back what you’ve already earned in the past months. How much did you earn from Fotolia until now? Well, by staying at Fotolia, you are risking every penny of them!

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Sangol
, IR
Jun 18, 2011 4:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also was using Fotolia for a very long time but unfortunately they blocked my account without any warning.
Fotolia blocked my account on April took my all money £345 and over 6800 images and they also continue to sale my images for almost 1 week.
I tried to contact them via email and phone call but they wasn't return my phone calls and emails about questions I have ask.
They are a bunch of frauds.

ComplaintsBoard
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8:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fotolia - Fotolia Blocked Account

Need Help Please!

Fotolia invited me to sale my images on Fotolia and after 3 months Fotolia blocked my account, took my all earning, BUT they continue to sale my images, without my permission they kept my images online and funniest thing is that I was receiving every day many emails "Photograph Sold".
I send and send and send again emails to support to remove my pictures online...
They are doing business with my images...

Please Help Me to Stop Fotolia

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K
Kartien_st
, MY
Jun 26, 2011 9:50 pm EDT

Hello, I am from Malaysia
I newly registered an account on fotolia.com and start selling stocks I had great sales with almost 3500 images but I couldn't convert my credits to my paypal account. I contacted fotolia regarding this issue and they replied "In addition you must wait 45 days from your first commissionable transaction to make your first conversion."
When I completed the period I converted all my account credits $637 but unfortunately fotolia cheated me like other guys. They did not converted any credit to my account but just blocked my account without any warning and reason. I contact them many times but no reply they blocked my ip address too.

Fotolia is not a international site. they are fraud stay away from fotolia. Maybe this site is only for European and American or the countries which they support

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Palsur
, UA
Jun 16, 2011 11:43 pm EDT

I am so sorry about this.
Somebody should take a serious action against Fotolia. I was using fotolia for about one year they blocked my account just transferred me $150 while I got over $520 on my account I'm in the middle of the scam (waiting for the email that explains why the blocked my account).

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