Menu
Fotolia Customer Service Phone, Email, Contacts

Fotolia
reviews & complaints

fotolia.com
fotolia.com

Learn how the rating is calculated

1.6 7 Reviews

Fotolia Complaints Summary

1 Resolved
6 Unresolved
Our verdict: With Fotolia's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Fotolia has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Fotolia. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Fotolia reviews & complaints 7

Sort by:

Newest Fotolia reviews & complaints

ComplaintsBoard
W
2:03 am EDT

Fotolia auto renewal

Hello Team,

I want to off the auto-renewal of account I am using.
I tried to do with My subscription option but it is unavailable yo change from on to Off.
I request the team to help me out with this else I need to take some serious action which personally I do not want to do.
Assist me to Off the auto-renewal system.
Kindly help me with that else give me the option to delete the account.

Read full review of Fotolia
Hide full review
ComplaintsBoard
M
8:20 am EST

Fotolia Very rude representative

They need to train their customer service more! I contacted Fotolia and received nothing but rudeness. Their rep showed total disrespect towards me and was really unfriendly. I asked her name but she refused to tell and then I told her that I wanted to speak with their manager or Fotolia owner but she also refused to tell me their contact details.
I don't know her name, but that lady rep was super nasty and I was disgusted to hear her voice and rude tone.
People like she should not be allowed to work with customers!

Read full review of Fotolia
Hide full review
ComplaintsBoard
P
1:58 am EST

Fotolia Just stay away from them

These thieves from Fotolia stole my money! I gave them my card details when I signed up and later they made some extra charges and stole over $300 from me! When I contacted Fotolia and demanded a full refund they said they had no idea what was I talking about. I can get all the necessary proofs from my bank that Fotolia took my money and that was made without my permission! This is a bad way to do business and I will sue them if I don't get my money back! Horrible, just stay away from them!

Read full review of Fotolia
Hide full review

Is Fotolia legit?

Our verdict: Complaints Board's thorough examination reveals Fotolia as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, Fotolia stands out for its commitment to quality and security. Clients considering Fotolia should delve into its customer service record to gauge compatibility with their expectations.

Fotolia earns 91% level of Trustworthiness

Perfect Trust Endorsement: Fotolia achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Fotolia. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Fotolia's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Fotolia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Fotolia have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Fotolia and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Fotolia has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Fotolia protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
F
1:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fotolia Credits Disappeared

I'm a graphic designer. I purchase "credits" to buy stock photography as needed. I went to the fotolia.com site the other day, and my credits had disappeared. After contacting fotolia via their online contact form, I was informed my credits had expired. Expired? After several days over one year? I was not warned that my credits would expire when I bought them. I was not warned via email or any other form that my credits were expiring. As a designer, I buy a lot of stock photography from many different sources. It is not other microphotography sites' policy that credits expire after only a year. I have to conclude that fotolia is a scam company, and will take your money if you leave it in their hands. It goes without saying I would never use them again. I also note that fotolia.com is not on the list of stock image sites recommended in "Graphic Design USA" magazine (March 2012). I am appalled reading the way contributors have been treated with deleted accounts, deleted photographs, and stolen earnings. fotolia.com should be brought to justice via lawsuit...they laugh at us on their way to the bank with their stolen profits.

Read full review of Fotolia and 1 comment
Hide full review
1 comment
Add a comment
R
R
Russ Gee
, US
Jul 10, 2012 10:46 am EDT

istock and dreamstime do it too, as do many others - it's a common way of making money for nothing

ComplaintsBoard
P
11:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fotolia Fraud and misrepresentation!

Hello!
After one year of using Fotolia, my account suddenly blocked and unfortunately my all files are disappeared, I don't have access to my files, I can't use my account, sale, and upload content. I don't see any other links on the site.
Fotolia did not write me any explanation about it...
I tried to contact them via email, I queried Fotolia support, I got no response. and I am still waiting...

Please kindly help me to unlock my account.

Read full review of Fotolia and 10 comments
Update by Palsur
Jun 16, 2011 11:39 pm EDT

I also tried to write on Fotolia wall at Facebook but they bin me from the page I cantact Patrick Lor the President, Fotolia North America.

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
10 comments
Add a comment
L
L
LukeBB
, US
Nov 30, 2015 12:36 pm EST

I suggest you guys file a complaint with the BBB (Better Business Bureau) and the FTC (Federal Trade Commission). They will receive a negative rating and possibly a fine, you can file online.

L
L
LukeBB
, US
Nov 30, 2015 12:35 pm EST

No surprise at all. Fotolia is owned by Adobe, which has become one of those greedy corporations to stay away from. Adobe owes me over two years of money from taking taxes from the subscription that they are not supposed to be taking. Their customer service is useless, I'll get someone from India who, in poor English, will not understand the situation and when the case gets escalated I never hear from them again.

K
K
KCourts
New York, US
Jun 09, 2014 9:02 am EDT

2 calls to customer service, 3-4 unsubscribe attempts and one email to customer service and they still haven't deleted my account and are still sending me emails. Incredibly infuriated about the poor customer service, not to mention the illegality of communications going against the SPAM act.

K
K
kolistock
, DE
Feb 15, 2014 11:48 pm EST

I hate these ###, few days ago they blocked my account too. I am trying to contact them but no body is going to respond to me

M
M
Mah Jong
, AE
Jun 16, 2011 10:16 pm EDT

I have almost $320 in my account and now my money is lost.
Fotolia blocked my account. I gathered that money after selling lots of my images and they took it like a piece of cake.
Since I am not getting any response from fotolia and not getting my money back, I want to let everybody know what they have done to me.

K
K
Kartien_st
, MY
Jun 26, 2011 9:49 pm EDT

Hello, I am from Malaysia
I newly registered an account on fotolia.com and start selling stocks I had great sales with almost 3500 images but I couldn't convert my credits to my paypal account. I contacted fotolia regarding this issue and they replied "In addition you must wait 45 days from your first commissionable transaction to make your first conversion."
When I completed the period I converted all my account credits $637 but unfortunately fotolia cheated me like other guys. They did not converted any credit to my account but just blocked my account without any warning and reason. I contact them many times but no reply they blocked my ip address too.

Fotolia is not a international site. they are fraud stay away from fotolia. Maybe this site is only for European and American or the countries which they support

T
T
Taj!
, PK
Jun 18, 2011 5:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Great post! I'm in the middle of the scam (waiting for the email that explains how to activate my account).
But I think if your account is blocked they will not refund you the credit left in your account, they will not speak to you anymore and This is very unprofessional.

S
S
Sereina
, ES
Jun 18, 2011 5:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

What is wrong with that company? They treat contributors so poorly and rarely.

S
S
Sereina
, ES
Jun 18, 2011 5:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Explain what? They just need your money and for that they've to block your account.
Fotolia will block 10 to 15 account every month depending on their needs

Beware: Fotolia can invent a new rule every day, to take back what you’ve already earned in the past months. How much did you earn from Fotolia until now? Well, by staying at Fotolia, you are risking every penny of them!

S
S
Sangol
, IR
Jun 18, 2011 4:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also was using Fotolia for a very long time but unfortunately they blocked my account without any warning.
Fotolia blocked my account on April took my all money £345 and over 6800 images and they also continue to sale my images for almost 1 week.
I tried to contact them via email and phone call but they wasn't return my phone calls and emails about questions I have ask.
They are a bunch of frauds.

ComplaintsBoard
D
8:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fotolia Fotolia Blocked Account

Need Help Please!

Fotolia invited me to sale my images on Fotolia and after 3 months Fotolia blocked my account, took my all earning, BUT they continue to sale my images, without my permission they kept my images online and funniest thing is that I was receiving every day many emails "Photograph Sold".
I send and send and send again emails to support to remove my pictures online...
They are doing business with my images...

Please Help Me to Stop Fotolia

Read full review of Fotolia and 2 comments
Hide full review
2 comments
Add a comment
K
K
Kartien_st
, MY
Jun 26, 2011 9:50 pm EDT

Hello, I am from Malaysia
I newly registered an account on fotolia.com and start selling stocks I had great sales with almost 3500 images but I couldn't convert my credits to my paypal account. I contacted fotolia regarding this issue and they replied "In addition you must wait 45 days from your first commissionable transaction to make your first conversion."
When I completed the period I converted all my account credits $637 but unfortunately fotolia cheated me like other guys. They did not converted any credit to my account but just blocked my account without any warning and reason. I contact them many times but no reply they blocked my ip address too.

Fotolia is not a international site. they are fraud stay away from fotolia. Maybe this site is only for European and American or the countries which they support

P
P
Palsur
, UA
Jun 16, 2011 11:43 pm EDT

I am so sorry about this.
Somebody should take a serious action against Fotolia. I was using fotolia for about one year they blocked my account just transferred me $150 while I got over $520 on my account I'm in the middle of the scam (waiting for the email that explains why the blocked my account).

ComplaintsBoard
E
3:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fotolia Fraud

I was a contributor with fotolia and recently had my account blocked for no reason whatsoever. All emails and phone calls to seek an explanation have been ignored. This is a company that treats its contributors appalingly and any attempt to highlight grievances or complaints on their forum leads to an immediate ban.

Read full review of Fotolia and 4 comments
Hide full review
4 comments
Add a comment
Y
Y
YLB
Royersford, US
Feb 24, 2011 5:25 pm EST

I heard about fotolia from lulu self-publishing.

So I went on their site to find something for a book cover. But I find their rules about the use of images not clear, not specific, and not thorough enough. I couldn't trust this company based on this and I so I didn't bother.

Why am I not surprised that they have unhappy contributors?

F
F
Fotolia
New York, US
Feb 09, 2011 6:49 pm EST

Fotolia can block/delete your account, but continues to sell your images.

F
F
Fotolia_User
, AM
Oct 15, 2010 1:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same problem here, its been 3 months they did not transfer my earnings, blocked my account and do not reply. They say there is an issue with my account, but what exactly I dont know for 3 months already.

Fotolia is a scam, this is what I can tell, they grew big with the help of contributors like us and now started to fraud.

S
S
srob
, IT
May 28, 2009 9:34 pm EDT

i bet you had a airport sign in your images

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Fotolia customer service

Website

fotolia.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Fotolia?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Fotolia Customer Service. Initial Fotolia complaints should be directed to their team directly. You can find contact details for Fotolia above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Fotolia. Discuss the issues you have had with Fotolia and work with their customer service team to find a resolution.