Indeed, I wish I would have found this great review site before purchasing from Avalon Tronix (same as Avalon Gadgets / Foto Electronics, they appear to use several different online identities). The Garmin nuvi 350 GPS I purchased was emphatically described as "NEW" and "BRAND NEW" (caps theirs) in two places within their online ad. They sent me a factory refurbished Garmin nuvi 350. This was confirmed by Garmin, when I talked to them after finding that I could not register the unit on their website (as it had been previously registered). Honest merchants sell the same refurbished units (for less than Avalon) and describe them as such, as would any reputable company. In fairness, I was not charged more than their advertised price for the mis-represented merchandise (for "sales tax" or any other reason). Otherwise, no difference from most of the reviews you see here. They remain an unscrupulous and disreputable seller!