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DrsFosterSmith / Doctors Foster and Smith
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1.5 8 Reviews

DrsFosterSmith / Doctors Foster and Smith Complaints Summary

1 Resolved
7 Unresolved
Our verdict: With DrsFosterSmith / Doctors Foster and Smith's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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DrsFosterSmith / Doctors Foster and Smith reviews & complaints 8

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Newest DrsFosterSmith / Doctors Foster and Smith reviews & complaints

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8:55 pm EST

DrsFosterSmith / Doctors Foster and Smith pee stop and wild bird suet

Have a new puppy, pees on everything. Purchased pee stop and sprayed it around the house. after 45 seconds he peed on every spot I sprayed. Should be called pee start. Your bird suet is awful, they take a few pecks and never see them again. You need t o get responsible dealers! Not this imported [censor] who never saw a bird or puppy. Most o f your products are great.
Roy Javenkowski
Rhinelander wi. 54501
[protected]

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5:47 am EST

DrsFosterSmith / Doctors Foster and Smith bad experience

I had a hard time trying to refund.
I ordered several items and I didn't like them at all when I received them for some reasons.
I was on the phone for about 2 hours waiting for someone to talk to me. But they only transferred me from one representative to another and in the end, I wasn't helped anyway.
I have never had an experience like that. I am very disappointed.

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6:13 am EDT

DrsFosterSmith / Doctors Foster and Smith they haven't returned money back

Don’t waste money on the website www.drfostersmith.com. I bought from them food for my dog, but the seller didn’t confirm the purchase. Money has been taken from my card, but the seller didn’t inform about the purchase and delivery. I patiently waited 14 days and cancelled the order, but when I checked the information on the website, it was stated that money was returned to the customer, but I haven’t received this sum back.

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8:39 am EST

DrsFosterSmith / Doctors Foster and Smith seller stopped to communicate

My friend advised me to visit the website www.drsfostersmith.com in order to save money on pets’ supplies and medicine. I ordered from them, but they provided completely different medicines and supplies. I sent it back, and the seller promised to provide new order within 4 days. After that period I didn’t receive my order and the seller stopped to communicate.Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

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liberty1776
Cottage Grove, US
Jan 31, 2014 12:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Not sure what you mean by track this seller. They are one of the largest pet supply and medication suppliers on the web. Their site is

http://www.drsfostersmith.com and their phone number is [protected]. I order three different meds for my dog from them every three

weeks, and have done this for two years with no problems. Give them a call and see if they can help you on this.

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6:26 pm EDT
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DrsFosterSmith / Doctors Foster and Smith did not receive a refund

I received chicken treats for my dogs that stated on the package "made in China". I intentionally googled "True Chews" which are American made chicken treats. This company's product appears under this nomenclature (True chews + American made). Therefore, I thought the chicken treats were made in America. Nowhere on their web page under these chicken treats did this company state that they were made "in China". Last but not least, their site clearly states that they pay for returns. It was a hassle and an argument but I had this company email me a return label. These chicken treats were sent back in their original packaging under UPS Ground # 1Z E15 A65 [protected]. According to UPS, the package was returned and delivered. It has been more than 3 weeks and still no refund. This is ridiculous. I will never buy from this company again.

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3:12 pm EDT

DrsFosterSmith / Doctors Foster and Smith shame on them

I ordered vaccines from Drs Foster & Smith, which required me to pay for 2nd day air. What I didn't know was the cat bed that I purchsed for $19.99, I was charged $17 shipping, since it was on the same order as the vaccines. Buyers beware! Foster & Smith advertise on their website $5.99 flat rate or free shipping. Take my advise & purchase from UPCO.com next time you need pet supplies! They charge $0 for shipping (including vaccines) if the order is over $85. Shame on Foster & Smith!

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3:42 pm EDT
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DrsFosterSmith / Doctors Foster and Smith vaccines

I ordered 6 feline vaccines from www.drsfostersmith.com and payed more than $30.00 for the delivery, expecting that for the amount thay were charging to send them to me the vaccines will arrive refrigerated, since this is a condition vaccines MUST be kept under, otherwise they don't work. Today I received them in a cardboard box, with 2 little bags of unfrozen gel and the vaccines were completely under room tamperature. I immediatelly called the customer service and they told me that the vaccines are fine. I assume that they believe that we are all ignorants and that we don't know about how delicate products vaccines are.
When I asked them about a solution they told me that I have to send the vaccines back to them and that they will send me "another" ones and that I have to pay for the delivery again, but that they will be sent under the same conditions, that they didn't have any special containers to send them in that will avoid the low temperature the vaccines need not to change.
I'm writting this to warn all the pet owners that are planning to buy vaccines from this store to think about it again, since the product (sent under that conditions) won't work, and the Foster and Smith store won't give you your money back. Thank you.

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llp76
, US
Jul 12, 2017 10:00 am EDT

Its not being cheap. How do you think vets get there vaccines. The same way. They don't magically appear at the vets office!

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VetTech1
, US
Jan 25, 2011 2:41 pm EST

Only a licensed vet should be giving vaccines. Don't be cheap

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10:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DrsFosterSmith / Doctors Foster and Smith false advertising

Just wanted to warn folks about imported rawhide that Foster & Smith are using. Although the rawhide page on their website states:
[quote]
"Drs. Foster & Smith goes to great lengths to ensure that our rawhide chews are the absolute best. Made from premium beef hide, produced in the U.S.A., our rawhide is created only by manufacturers we trust to adhere strictly to our approved manufacturing processes, and consistently live up to our high quality standards."
[unquote]
when you call and ask them about their rawhide, they admit that it comes from China and Argentina.

I was shocked, because I've used them for over 20 years, and always thought of them as highly honest and ethical.

Jan Harris
Marysville, OH

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