SUBMIT A COMPLAINT

Foschini / rewards

Cape town, South Africa

I opened an account online and was approved received an sms saying I was approved and I need to go to nearest branch. Vangate Mall was nearest but it was my choice to travel to the Cape town branch. Arrived there 2 Tellers one tellers name was Lameez, I was called and I advised the Lady im coming to collect my card... And she sighs... I was so put off. I continued with the dreadful process... The agent that assist me on the line was amazing im ever sorry I forgot her name, nevertheless as im leaving asked 2 staf members about the rewards and they said its loaded on my card... R3800 later I never received a single reward... This is depressing becoz I opened the account because of the rewards. I callrd Head office today they were unable to assist. Feel like just returning everything. Im truely disappointed.

Ke
Jul 07, 2016

Post your comment