Forte Systems / Chiro 8000 review: Working with this company is an ongoing nightmare 11

I absolutely LOVE working with Forte Holdings and Chiro8000/EMR. The client service is EXCEPTIONAL. I love how user friendly the software is for my day to day operations, which helps me training new employees. Forte Holdings ALWAYS takes in my feedback about new ideas for using the software, in addition to, helping me unlock new capabilities within the PM & EMR software. ~Kristen Heyser~ Tallahassee, FL

I run two office with 4 doctors, 9 support clinicians and 4 staff. We use chiro8000 and their Emr program. I can say that we have had our share of problems BUT each issue has been addressed and resolved by their fabulous tech team. I push this program to its limits and it meets our needs--although I am always requesting improvements. Michael Hughes is always available and very responsive and their tech team is smart and helpful. I know it hurts to pay for tech support but it's worth every penny!

Hi 'Wish I stayed with Medisoft' my contact information is below, feel free to reach out

A couple points:
- Software upgrades should not cause errors. There would more than likely be something else going on and our support can look into that. If an error is caused by something within our architecture we will acknowledge it and put out a resolution for it. if it is data, system issue, other corruption, etc we can certainly address that with our support team.
- When you say edit everything (HCFA claim, report, etc). You can do the same with ours. I would need more information on this.
- You can enter electronic checks into the system. We have an EOB wizard (our ERA Manager). If you mean titling them 'Insurance Check' vs 'Electronic Check' that can be edited on the line of payment.

Thanks,

Michael Hughes
Brand Manager Health Care Products
Forté Holdings
mhughes[at]forteholdings[dot]com
[protected] x2066

Wish I stayed with Medisoft,
Constant error codes, every time an upgrade software something else does not work. Right now I can not print claims or custom reports, they show up on computer screen but print blank, Medisoft allows you to edit everthing Hicfa claim, any report, Can fill out forms from data in the system. Chiro 8000 you have to scan the form in as a jpeg then very limited what data you can import, Also you can not enter a electronic check in to patients account. you have to enter as a insurance check, which throws off reports when you print weekly deposits, Welcome any comments

Please be known that Michael Hughes contacted me at once and the issue was resolved to my satisfaction in a few minutes.

Ricardo Morelli, DC

I would like to chime in here.

My name is Michael Hughes and I am the Brand Manager here for Forté Holdings.

I will address the more recent ones, however, am open to dialogue with any clients who have concerns.
- Dr. Morelli, Jessica spoke with me a couple minutes ago to confirm we had the right information and looked into it. Dr. Morelli - you should find Jessica contacting you with a resolution.The issue is not a bug in the database by any means, however, it is something our support can fix. That said, I am happy to have a complementary call placed to you to make sure this gets taken care of.
- As far as user me hs, why do you wish you had stayed with Medisoft? Feel free to reach out to me. I would love to hear your feedback.
- For the other issues, if anyone has concerns/complaints please feel free to reach out.

Thanks,

Michael Hughes
Brand Manager Health Care Products
Forté Holdings
mhughes[at]forteholdings[dot]com

I updated to the newest version of Chiro8000 and the new software has a bug.
Product: Chiro8000 version 14
Problem: unable to add/create new patient file
Diagnosis: I hire an IT specialist and he informed me that my problem is a database issue, the data reader is not working properly and this "bug" needs to be corrected by the software developer.
Request: I request your assistance ASAP resolving this issue
Their answer, Jessica Shindelbower, is I should purchase technical support for $959.88 to fix their defective product!

horrible software should have stayed w medisoft

I could not agree more this company is extorting its users on purpose and it is pretty obvious by simple doing a google search. They are not willing to fix issues they know they have with their software they intentionally cripple their software and are in violation of UCC laws. This company is ripe for a lawsuit. My scenario is the following recently codes for our Chiropractic business have changed so we were forced to upgrade from version 11 of Chiro8000 to version 14 of Chiro8000. They sent us the software and when it installs we get the error when trying to create a patient file "There is already an open DataReader associated with this Command which must be closed first" The patient is not saved and it locks up showing an error. When calling the company they joyfully say no problem this issue is easy to fix but before we do you need to sign up for our support contract. its starts at $1000. Here is the issue the codes were updated and we were forced to upgrade to this version. This issue is not an isolated issue. They are aware of this issue and they know how to fix it but they will not fix this issue unless you pay them for support. If this was an isolated issue. But this would be as if I sold a car with a faulty engine part and then asked you to purchase a service contract before I fixed it. In the auto industry we call them recalls. These are taken care of because they can cause injury in many cases and overall they can destroy brand reliability if not resolved. In the same case I believe this software should be recalled. If they are not willing to support it at least people who are thinking of buying it should be warned. SCAM. Not a company you want to deal with.

We have mistakenly decided to keep this software for far too many years. Currently one of the many issues we are dealing with has been an open "ticket", as they call it, for over 12 months. Simply put, we wanted the font on the patient letters created within the program to be the same throughout the letter. Also their idea of a standard block letter is incorrect and apparently this takes over a year to correct as well. Do not be enticed to use their VIP program. It is a program where a patient can apply monies toward a swipe gift card for the office and use that card for payment versus having to write a check, bring in credit card or worry about cash at each visit. We implemented it in February of this year after we were told there were other offices using it only to find the number of issues and problems with the program were overwhelming. The cards we had made with specifications provided to us directly from tech support would not swipe into the software. This took TWO MONTHS to fix. To date we are still waiting for the program to be updated properly to correct the issues we have presented as obvious system failures. I'm sorry but I would not suggest anyone purchase this program if you are looking for a program that has all its stated features functioning properly.

I completely agree. I have used this software for over 2 years now and spent hours upon hours on trying to get it to work properly. The email appointment reminders are supposed to go out they day before but for Monday patients they are sent Fri, Sat, and Sun. Very annoying to patients. I have been in business for over 17 years and never dreamed what a nightmare this software has been. It has cost me thousands, hours or wasted time and likely several patients.