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4.2 811 Reviews

Forever 21 Complaints Summary

43 Resolved
156 Unresolved
Our verdict: When using services from Forever 21 with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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T
10:42 am EDT

Forever 21 delivery, customer service

Avoid these careless, time wasting imbeciles!
I ordered on 1st june, parcel was delivered to a wrong place, a week later my parcel was sitting on a sofa in my buildings reception area, box was opened! After inspecting it I made a list of missing items wit prices/prod uct codes/item descriptions, sent all to f21. They spoke to ups, who then called me on 14th june confirming it was indeex delivered to a wrong place. I kept emailing and emailing, had no responss until monday this week. First line was asking to provide a list of missing items.. This is their reply to my email where an extensive list is included! This is what these donkeys do, they dont read emails, merely brosing them and ask for info u already sent over and over. Im owed nearly £300for missing items and decided to return the rest simply because I want nothing to do with them, order I made is worth £460 and im yet to get a single penny back. How can a so called company have one nr for all kinds of enquiries and one email?! Ill open a paypal case against them and will never buy anyth from there. All my friends withnessed this battle and none of them are going near that shop either. Avoid!

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10:34 pm EDT
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Forever 21 forever 21 online store, india

I had ordered a product last month and it was lost/delivered somewhere else. The customer care had updated wrong information and told me it was delivered properly, while I did not get it. After taking up follow-ups several times, they informed that it had been lost.
Later they told me my money would be refunded in 4-5 business days (that's what the website also says). I have been following up since more than 20 days now, and they only say that it's been processed and the money will reflect in my account in 24 hours. The most horrible service I have ever come across. This is an issue of fraud, dishonesty, horrible service, and carelessness..

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A
8:50 pm EDT

Forever 21 employees

Today July 1, 2017 I was shopping in forever 21 to find my Fourth of July outfit I was helped by a young lady by the name of Chanel. Very friendly, new where everything was except one particular item. She asked another employee by the name of "Tatiana" if she could help find this item. It was a jean dress with balls on them. When I approached Chanel she told me to continue to shop and she would find the item and bring it to me. It took a little longer than expected and I'm guessing because as I was in the the area where shoes were located I seen an Indian lady who I'm guessing was a manger loudly approach Chanel and two other females YELLING LOUDLY "WHAT IS GOING ON, WHAT IS THIS, BREAK UP THE HUDLE, IF I ASK YOU AGAIN ILL FIRE YOU ALL" I seen Chanel then walk away ... she approached me and told me the dress wasn't located because she isn't allowed to talk with other coworkers. I found that approach to be very awkward and weird I asked her for the managers name she said preya. I think the way the employees are being treated is sad and disrespectful. Never would I ever put my employees on the spot like that in a full store. I seen Chanel walk away only to be followed and intaginized by this woman who is suppose to be her manager. She isn't suppose to be belittled. I then seen the other female who was helping her find the dress take her badge off and walk away. The level of disrespect was at an all time high. They need to understand their positions and when and where to handle things. I will not be returning to the concord store. Chanel handled herself really well and I told her I would make this complaint. My name is Amelia Collins, I can be reached at +[protected] I hope something is done about this. Thank you for the allowing me to voice my opinion.

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4:10 am EDT
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Forever 21 forever 21 ezdan mall qatar

Hi

I would like to share my shopping experience in Forever 21 Ezdan Mall Qatar.
I bought my bag there and unfortunately they forgot to removed the security tag.I didn't notice it until I went to other mall and when I entered in one shop it alarmed.I was shocked and embarrassed for what happened and when tried to talked to the shop if its ok to removed the tag even it is not their brand.I brought my receipt. thankfully it was inserted in my wallet.However, the shop didn't allowed it and they suggest us to go back to Forever 21 where I bought my bag.We went back to Ezdan mall, we spent taxi fare for the sake of removing it and honestly knowing Qatar I don't want to be accused for stealing that's why Im so upset with the service of Forever 21 Qatar!We talked to the cashier and the Manager!but the Indian Manager was so rude and she didn't care about their brand!She just said that if we want she can cancel the bag!We demand to return our fare for the taxi, the mall was far to our place and we didn't need anything to that Shop just for their mistake to removed the security tag! She said even I complaint to forever 21 its not a big deal!We are the customer, but Im expecting here a real apologized not as rude as she like.not even listening to their customer!We are all upset for what happen!shes blaming other shop for not offering help, it is not the point there.its not the fault of other brand that forever21 have low kind of service and forgot to removed tags!fine, they cant returned what we spent for the fare.But the way she handle our complaint is a big No!Shes an arrogant to said that she can cancel the bag and give the money back!we are not against the product!we are against to the way she handle the customer!how poor their service without concerning to the brand!I Always shopped to Forever 21 Philippines but I never experience this kind of service.

We hope that the service of Forever 21 Ezdan Mall Qatar improved their service and the manner of the staff their!

Thanks!

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2:44 pm EDT

Forever 21 delivery and customer service

I ordered items from this company and paid and extra $23 for expedited shipping. I called customer service because I was concerned it had not been shipped. They informed me it would come on the said date. I called back later in the day and spoke with a supervisor (Raymond) and he said I would receive it on the assigned day as well. I asked Raymond was he sure? He then stated well if you don't get it today you'll get it tomorrow. I said which one is it! He then repeated everything he previously told me! Finally the item was shipped BUT to the wrong address. I called to correct it and I received nothing but attitude and poor customer service from an agent named rain! I'm livid! I will never shop forever 21 again! I should not have to spend money on items that don't arrive in time! I should not have to deal with poor customer service! The lack of empathy and supervisors is totally unprofessional.

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9:49 pm EDT
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Forever 21 zip break on skirt

I live in the UK and came to New York obviously wanting to do some shopping, so happy they had a forever 21. I wore the skirt once last night and zip broke, after one wear, I can't even return it back home as there isn't a forever 21 store in the UK. If you would be able to provide a refund or send another of the same as this quality was not of a high standard.

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8:48 pm EDT

Forever 21 customer service

I visited your Walt Whitman store and I have never in my life been treated so horribly in a store. There were an abundance of employees on staff so I know the store was not understaffed. There were 3 on registers, one of which seemed to be a manager and there was one in the dressing rooms. My shopping experience from he start was not good because there were 2 women literally screaming at a little boy. It made everyone in the store very uncomfortable. Multiple customers brought this to the attention of the employees and they seemed indifferent and did nothing. Ok, not a huge deal. Fast forward to waiting on line. I was in line to buy one item. I waited in line for what seemed close to 20 minutes because they were having issues with the credit card machines which I know is not their fault. However, there was one girl on the phone trying to fix them and 2 other cashiers, 1 of whom was struggling to help a mother and daughter with the machine because their card wasn't working. So there was only one girl taking everyone else in line. It got to my turn and I walked up to the counter and the other customer pushed her way in front of me and gave me a dirty look. No one said a word. The girls behind the counter also gave me a dirty look. So I stepped back and said ok then and the customer said "my card isn't swiping" which was not my problem. She didn't need 2 registers and the attention of all 3 employees. Everyone behind the counter just continues giving me dirty looks and I was about to put my shirt down and walk out until I saw the problem customer leave. So I saw it was my turn, walked up to the counter and no one said hello, how are you, or anything. The girl grabbed the shirt and continued to talk to the other girls behind the counter about how there are too many customers for a Monday and how she wishes they would all leave. She continued to say how no one should be in the store on Monday and I quote, "what is wrong with everybody coming here today". This is while she was ringing me up. I was completely taken back. She then said my total, and I have her the only cash I had because I didn't want to experience a problem with the credit card machine. My total was 16.64 and I have her a 20 dollar bill. She then says after putting in the amount I gave her, "don't you have 64 cents, my life would be a lot easier if you could just give me the change." At that point I just wanted to leave. So I dug in my purse and gave her the exact change. I counted it in front of her. She then refused to give me my receipt and $4 change until she counted it penny by penny and put it in the register. I have never experienced service like this in my life. I worked retail for 4 years so I know it can be tough, but I would never treat a customer the way I was treated today. With all of the competition online, I would have expected customer service to be at least pleasant. I left the store today almost in tears and I wish I had never gone.

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11:07 am EDT
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Forever 21 terrible customer service form assistant manager

I was in the forever21 at the Bridgewater mall in New Jersey when I encountered the most disrespectful assistant manager Joanna I think that's how you spell her name she was so rude and disrespectful toward me during my time in the store mind you when I first entered the store with my family we were not acknowledge or greeted so when she approached me with such an attitude without even a smiple smile or "hello how are you can I help you with something" rubbed me the wrong way then she began to argue back and forth with me when I asked her why was she talking to me with an attitude she began talking to me like I was one of her associates and not a customer which made me feel extremely disrespected this issue needs to be addressed before the store losses more valued customers no one wants to be treated like that in a store that they plan to spend money in and I feel like if forever21 has associates in there store like this they will continue to lose customers because your employees are definitely a reflection of your brand and customer service is key

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5:20 pm EDT

Forever 21 mistreatment by employees

The dressing room attendant was rude and overly bossy. Another employee told me "I don't know do you see how much stuff is in this store" when I asked for help finding a dress. The cashiers were miserable while checking out customers. I overheard 3 employees having a rather profane conversation complaining about being at work. It was extremely unprofessional. If I hadn't fallen in love with the items I purchased I would have walked out. The employees made me feel like a bother. I have never experienced such poor customer service in a retail store. Extremely poor attitudes by multiple employees.

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12:10 pm EDT

Forever 21 a dress I ordered

I ordered a dress online I was attending for memorial day weekend. Order#[protected]. When I placed the order online it said it would take 5-7 business days. Dress still hasn't arrived. Tried to call & cancel order & associate was rude, talking over me, & wouldn't allow me to cancel order. Asked to speak with supervisor waited on hold for 20 mins. Never ordering from forever 21 again. This is the 2nd issue I had with forever 21. This company sucks

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11:05 am EDT

Forever 21 unauthorized credit card charges

I ordered an item online (on 05/19/2017) for $15.90, but set it to deliver to the closest store. On 05/22/2017, there was a charge on my bank account for $16.85. I particularly use my card for gas and food, and the title of the item was unfamiliar to me. The description of the item has a number, [protected], which registers as a Forever 21 number. If you look the number up online, many people say that it is a fraudulent charge and that they will repeatedly charge on your account.

So please, please, please be careful with this. Pay close attention to charges on your account, especially if you bank isn't good with titles and descriptions for online banking. Be sure to report it to Forever 21 AND your bank. If you order items online, take off your credit card information after your order is confirmed.

I had originally only put my card information because I wanted it to be shipped to my home. I later changed my mind because I've seen a lot of complaints on lost items and items never arriving. I figured the store would either have it in stock, or take responsibility if it didn't arrive.

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9:40 am EDT

Forever 21 package never received & customer service never helped. it's been 6 months.

I placed an online order to be delivered to a local Forever 21 store back in December 2016. I never received an email stating my package was ready for pick-up. The order was placed on December 5, 2016, so I went to the store to inquire about my order on December 14, 2016. I was rudely turned away by an employee, since I did not have a shipment confirmation email for my order. She advised me to wait for the email and then come back. I was leaving town for the holidays on December 16th, so this was disappointing.

I called the store again on December 16th and was given the same answer. After contacting customer service numerous times, they informed me that my package had arrived to the store on December 14th and was ready for pick up then. I restated to them that I did not, at any time, receive a delivery confirmation email from Forever 21. They stated that they were not able to refund me at this time, but would "talk to their boss" about how a refund could happen. Needless to say, I never heard from them. I contacted customer service again, and they stated that my account would be refunded within 7-10 business days. That also never happened.

I have contacted customer service over 7 times now and no one has been helpful to me. The last person I spoke with said there was an "investigation" happening about this matter. It is now almost the end of May 2017, and this matter still has not been resolved. I have never received any emails about this from Forever 21 since I placed my order. This is honestly ridiculous, and I'm on the verge on taking legal measures. It's not even about the $35.78, which I would like refunded immediately, or the mix up in the whole shipment process. Instead, I'm more upset with the horrible customer service provided by all persons I have spoke with about this.

This is no way to treat a patient, frequent customer. At this point, I would like my full refund immediately and to be compensated in some form for my wasted time and efforts. I have been patient and kind about this matter, but I would just like for it to be quickly resolved and done with, finally. Thank you kindly for your time and consideration in this matter.

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6:17 pm EDT
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Forever 21 my order

I have ordered a few things online and it says that my package was delivered to me but it never has. I have now left the USA and would like to be advised how I will receive my package? I will be in Europe so I will need the package to be sent there. I really like my order so please advise.

Thanks so much. My order number is
Order Number:
[protected]

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9:17 am EDT

Forever 21 store #338 katy mills

I went to forever 21 yesterday and was checked out by employee Jasmine cashier #2087696. Not once before, during or after the transaction was I acknowledged. No may I help you, your total is...have a great day, thank you...nothing! The entire time she held a conversation with another employee. I didn't say anything but I observed the whole time. As a former manager in retail, this is not the type of service you want representing your company. I thought it was very rude and unprofessional. I love shopping at your store and I'm always greeted by sales floor associates, but for a cashier not to say a word at all to me is totally unacceptable.

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6:17 am EDT

Forever 21 t-shirt

I went to F21 store (DLF Place Saket), most of the time i go there for shopping.There was one white t-shirt worth Rs 909/- (or 999) but on the tag it was 549 something i beleive & that tag was scratched.That guy on cash counter told me that its new price 909.I said yes dats ok, I agree but i need to gift it to someone so need the tag of Rs.909 only and he said no its not possible the price has been increased.See how can someone sell something with scartched price, in which we can see the old price was 549. I dont care for the price whatever it was. But the thing is that they should sell with correct price tag. I dont think I'm wrong anywhere.Tottaly disappointed with the service.They are not able to understand my problem and selling the thing with scratched price tag, I don't think anyone will buy.I need solution for this, thats the reason I'm sending this mail to you.

Please revert as soon as possible.
Regards
Roop

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1:08 pm EDT

Forever 21 customer service and shipping

I ordered a kimono cardigan and paid for next day service. My shipment was placed 7:30 am EST which is way before the 11 AM PST cut off for next day delivery. I logged in the next day and saw that my garment had not shipped yet. I called customer service and was lied too. They advised me my shipment went out and I will be receiving it that same day. Three days later, still did not receive my shipment. I called fed-ex. Fed ex advised that my shipment was not sent by the sender until 3 days after they created the label. They create a label to just fool you that they are sending it the same day, and then don't send it until days after. I had fed ex send me the procedure and what happened in writing. I contacted forever 21 customer servicer again so I can file a complaint and get my money back from the shipping that was not sent next day. I received the worst attitude and no one wanted to send me to the correct people that I can process a complaint with. They wouldn't even switch me over to a manger. Such liars, and thieves.

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8:49 am EDT

Forever 21 jeans

Bought a pair of jeans from Forever 21 and I was very disappointed with my experience. Jeans were strange, size was correct, but they were very short. I contacted Forever 21 and explained that there was something wrong with my jeans, either they were too short or that was a different model.
They asked me to send pictures and nothing happened, they did not reply. I contacted them again and they claimed that they didn't receive pictures so I sent them again and there was no reply. They gave me a hard time and there was not way to get an exchange or a refund. Do not buy from this site, they really don't care about customers, they gave me nothing but trouble and never even offered help! Avoid!

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12:47 pm EDT
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Forever 21 poor customer service exchange policy

3/28/2017
re:**complaint***
store location: the florida mall
date and time of transaction 3/27/2017 approximately 6:15- 6:30pm
corporate offices of forever 21

i had purchased a pair of jeans in august of 2016. The tags were still on the jeans and i had my reciept. They had never been used.
I found the identical jeans with the same bar code in the size that i needed. The tags, make, model, were identical. The condition of the jeans i was exchanging for a larger size were excellent.
I realize the 30 days had passed per the manager re “store policy”. I expained that the jeans were identical.. I was not asking for a return in funds just an even exchange for the next size up. Everything was the same.. So instead of even exchanging them they credited me $8.99 of the original $19.99 i paid and had me pay the 11.00 difference.
What i was asking was in no form unreasonable. The manager could of even said “mam though our policy is firm i see know reason under these circumstances to assist you with an even exchange as the merchandise is identical.
Is this worth a formal complaint…a loss of future business.. A bad word of mouth to anyone that will listen.. A social media post expressing my dissatisfaction on how all was handled.

**update**spoke to corporate and they stand by the decision made and said "i was lucky to get that 8.99 credit" back towards the exact jeans i was trying to even exchange for a larger size"*****

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8:21 pm EDT

Forever 21 tagless item

Sent an item with only one out of two tags attached. I noted this upon opening the package. Now they are saying I can't return it unless I pay to ship it back since it doesn't have both tags. After multiple calls/emails to reps I have had no response other than "we have to have all tags attached in order to return an item."

They are a seriously incompetent company.

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3:18 pm EST

Forever 21 lost order / shipping dispute

I ordered overt $200 worth of items and when it wasn't received, I contacted them and filed dispute. They gave me a run around to file dispute directly with shipper, ups.. but i didn't buy the item at UPS.. they gave me run around for months now..between more information needed to sending and mailing back forms.. to nothing..

They are a rip off scam company, it is becoming obvious with all the similar complaints.. DON'T BUY FROM Forever 21!

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Forever 21 Customer Reviews Overview

Forever 21 is a fashion retailer known for offering trendy clothing and accessories at affordable prices. Catering primarily to a young adult demographic, the company provides a variety of products including dresses, tops, denim, shoes, and jewelry. They also offer a selection of beauty products and home goods. Forever 21 maintains a presence both online and through physical stores, giving customers multiple shopping options. The brand frequently updates its inventory to reflect current fashion trends.

Forever 21 In-depth Review

In Summary: Forever 21 offers a dynamic and trendy selection of clothing and accessories that cater to a young, fashion-forward audience. With a user-friendly website and competitive pricing, it stands as a popular choice for affordable fashion. While the brand has faced criticism over quality and ethical practices in the past, it continues to be a go-to for seasonal trends and fast fashion.

Website Navigation and User Experience: The Forever 21 website is easy to navigate with a clean and modern layout. Categories are well-organized, making it simple to find specific items. The site is mobile-responsive, ensuring a seamless shopping experience across various devices.

Product Range and Selection: Forever 21 offers a wide variety of clothing options, including the latest trends and essential basics. Sizes available cater to a range of body types, although some shoppers may find certain items limited in plus sizes. The brand regularly updates its inventory with seasonal collections that reflect current fashion trends.

Pricing and Value for Money: The pricing at Forever 21 is affordable, making it an attractive option for budget-conscious shoppers. While the prices are competitive when compared to similar fast-fashion retailers, the brand frequently offers sales and discounts, providing additional value for money.

Quality of Products: The quality of Forever 21 products can be hit or miss, with some items not holding up well over time. Material and fabric durability vary, and customers are advised to read reviews for fit and sizing accuracy before purchasing.

Online Shopping Experience: The checkout process on Forever 21's website is straightforward, with various payment options available, including credit cards and PayPal. The site offers a guest checkout option for those who prefer not to create an account.

Customer Service: Forever 21 provides adequate customer service, with multiple support channels including email, phone, and chat. However, responsiveness to inquiries can sometimes be slow, and experiences may vary.

Shipping and Delivery: Shipping options and costs are reasonable, with free shipping available on orders that meet a minimum purchase requirement. Packaging is typically standard, and delivery timeframes are in line with industry norms, though peak times may see delays.

Returns and Exchanges: The return and exchange process is relatively straightforward, with clear policies outlined on the website. Refunds are processed in a timely manner, and returned products are expected to be in their original condition.

Customer Reviews and Feedback: Customer reviews on the Forever 21 website provide insight into overall satisfaction. While there are many positive testimonials, some customers express concerns over product quality and resolution of complaints.

Sustainability and Ethical Practices: Forever 21 has faced scrutiny over its environmental impact and labor conditions. The brand has made efforts to address these issues, but shoppers concerned with corporate social responsibility may want to research the brand's current practices.

Loyalty Programs and Incentives: Forever 21 offers a rewards program that includes membership benefits, a points system, and exclusive offers for frequent shoppers.

Brand Reputation and Image: Forever 21 has a strong market presence and is known for its fast-fashion model. Collaborations with designers or influencers are part of its strategy to maintain a trendy image, though public perception is mixed due to past controversies.

Accessibility and Inclusivity: The brand has made strides in size inclusivity, offering a range of sizes in many styles. Forever 21 uses a diverse range of models, but it is unclear if they offer adaptive clothing options for individuals with disabilities.

Social Media Presence and Marketing: Forever 21 is active on social media, engaging with customers and frequently updating content. Their marketing campaigns are vibrant and aligned with current trends, often featuring promotions and special campaigns.

Legal and Compliance: Forever 21 adheres to consumer rights and has a comprehensive privacy policy in place. The brand respects intellectual property and addresses compliance issues as they arise.

Overall Satisfaction and Recommendations: Many users would shop at Forever 21 again for its trendy selections and affordable prices. When compared to similar retailers, Forever 21 holds its own, particularly for those seeking the latest trends on a budget. Recommendations would include shopping with an eye for sales and being mindful of the mixed reviews regarding product quality.

How to file a complaint about Forever 21?

Here is a guide on how to file a complaint against Forever 21 on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Forever 21 in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, personal impact, etc.
5. Attaching supporting documents: Attach any additional supporting documents related to your complaint, avoiding sensitive personal data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Forever 21 on ComplaintsBoard.com.

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Contact Forever 21 customer service

Phone numbers

1888 494 3837 1800 953 142 More phone numbers

Website

www.forever21.com

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