Forever 21
reviews and complaints

I experienced a very unpleasant experience at checkout at Roosevelt Field mall with cashier Tyricka, got up to the register and no greeting then when my total came up on the screen she did not say how much my total was, she just stood there like her lips were glued with crazy glue, then I payed my total and she just handed me my bag without saying anything again. They really need to hire people with customer service skills, service is terrible.

Happened at 12Aug2018 (sunday) Afternoon serviced by chashier name Nor Mahsuri. I'm using my student card to get 10% discount as before I purchase yours item. And I know was my mistake i forgot to bring IC out and just have student card without photo. This chashier was using very bad attitude and bad voices and no manners while i purchase at that moment.

I used to work at the King of Prussia forever 21, I quit June 16th because I was assaulted by a customer while the manager just stood and watched, I signed a resignment paper stating I would receive my check in the mall. It is now a month & a half later I still haven't gotten my check I called the store 4x they said they mailed it. HR had me scan a paper and email it to a email that doesn't even work anymore. These people are rude, unprofessional and if I don't receive my check I'm sueing.

I placed an 8 item order on wed 7/25 which was confirmed with conf #[protected], the next day I received an email that my order was canceled with no explanation as to why. I also used my $15 reward which was not returned. I the called the number given in the email which provided no help & said it was a sensitive issue and I needed to call my bank (forever21 credit card). I called them asking what the issue was & they stated there was not a problem on their end & that credit was available (which I already knew). The representative called the catalog discussed that they were not at fault for the cancellation and the catalog rep approved for my order to be reordered & stated they would take care of the shipping for it to get to me faster than the standard. After getting that done and receiving a new conf # I realized my items were not the same price as the first order (more $) but I didn't want to get back on a extensive call so I didn't bother. Four hrs later I get another email stating my order has been cancelled again! The process starts again call, representatives, catalog etc. They still have no explanation but they said they will escalate & give me a call in 24-48hrs. After being on the phone a total of 2hrs I get transferred to rein who stated she was the highest supervisor I could go she told me the same thing about she would look into it & escalate my concerns (I thought she was who I talk to when things escalate, she was the supervisor right) then tells me rudely she is not expediting shipping (even though that was the comp given from the previous cancel). This order was for my son that needed them by a certain date & forever 21 failed at providing customer service because I still don't have my order or an estimate of when I would/will not an explanation.

Dissatisfied customer
Ss

A group of girls me including, went to go ask one of the employees if we could get a discount because many of us had the same piece of clothing because it was for a quince.We just wanted to know if we could of gotten the clothing for a cheaper price.And as soon as we left the cashier very rudely the employee said "this isn't a charity for us to be giving clothes for free" in the mostly rudest way.we simply asked if we could get a discount, not that we "needed" it.She was a young lady with blonde dyed hair and had brownish hair on top she had a pink shirt today on 7/26/18.I didn't pay attention to her name but, I would have wished that we were treated with more respect but this young lady found the need to answer in such an unkind way.This took place in the forever 21 that is in the HIP mall.

I ordered a mustard outfit for a trip. Recieved order the outfit was Navy..that was just the first thing. Contacted customer service about returning outfit, they said it would take 4 to 6 business days, so I said I would order another one and they could refund me when the wrong one was returned. No, that wasn't good either, I bought the original at $41 they wanted me to pay $58 for the new one and on top of the $17 difference they wanted me to pay over $20 to have it shipped express. So their mistake was going to coat me $38, the lady I talked to seemed to think that was no big deal. Told her nevermind I would keep the wrong color, just never order from them again. Opened the package and no top, just pants..really. Contacted them again to let them know I would be sending the pants back and I would be expecting a refund. This is the worst customer service I have ever encountered.

This is the 3rd time I have encountered this particular cashier at the Forever 21 at arrowhead mall in Phoenix. Keyona, the cashier is one of the rudest cashiers ever. Definitely should not be in customer service. She did not say hello, she didn't ask if I found anything alright. This time I brought my mother with me but I never told her I've had bad experiences with this cashier. My mom had a question about something and Keyona just looked at us like we were dumb and didn't even answer the question. No smile, very negative attitude and just threw our bags at us! Did not say goodbye, thank you or have a nice day or anything like that. I cannot even begin to explain how rude she was. Next time if I'm in line and get her as a cashier I would like to wait for the next available cashier.

My daughter and I purchased the pants yesterday. She was getting ready early in the morning for sea world. She put the pants on, as she was buttoning it on. The metal button fell off. It actually broke off the the connecting piece that was still attached to the pants. That's a first for me. I've never seen something so cheaply put together. I will be returning the pants today but will never purchase a pair of pants at Forever 21.

I ordered two shirts with a gift card online. I changed my address because I moved a couple months ago and completed the order. I checked my order a day later and it is being shipped to my old address in Florida and I live in New York now. I called the contact us number and it was no help. I still don't know what I'm going to do about it. it is terrible that it did not change my address. forever 21 customer support is no help!

So 1st off let me say that I gave them a chance to return my call; they never did. I live in Tucson we have 2 stores (ones an outlet and the other is regular). I have gone to both had driven to the outlet mall and they no longer carried plus sizes all of a sudden. I recently went to the one in town and there plus size section was disgusting. The selections (if that's what you want to call it), look like it was all the rejected clothes no selection and it pissed me off that the whole store carried a bigger selection. Hold a credit card I feel cheated and if I clothes my card it affects me. I feel that just because I am plus means I get a "[censored]ty" selection of clothes why?

I walked in the store about 8:20pm. I finished looking for clothes to try on at 8:50. As I went to the fitting to try on the items I had I was not allowed in the fittting room. As I was explained it was due to the fact that they want their employees to come out on time. I asked to speak to a manager because to me it didn't make any sense on to why fitting rooms should be closed 35 mins before closing time. This is the location at cross county. And so explaining that I had just wasted 30 mins of my time and was looking forward to buy the items I had but was unable because I couldn't try them on. I continued to explain that it is a loose loose situation because the store looses money as I won't be able to buy anything and I will loose my time and any type of interest in coming back to shop at forever 21. She refused still and said I can call corporate meaning that she can careless on what I do. I've been to the location at queens center mall and this has never. And if so this is how this location is managed, they should not play and/or waste other costumers time and have an announcement or a sign that lets people know that fitting rooms are closed 35 mins or more before closing time.

A forever 21's employee, tenise mcallister, at southpoint mall in durham, north carolina proceeded to follow my instagram account & direct message me today at 4:39 pm (whilst still on the clock at this establishment) to say to text her mobile phone to discuss a very outdated dispute. Who is letting this employee use her phone to text me and view my social media is beyond me! I will not stand for it and something has to be done. She also threatened me & said she will pull up at my house to fight. Disclaimer: she knows my address because she used to be friends with my roommate. She said "I get off at 11. Don't play when I pull up. You are hideous [censored] you got some nerve lol we gone see if you drag me hoe." and I think that is very unprofessional and extremely ghetto of her to do while representing forever 21. If this is what forever 21 allows I will not shop there ever again. I should not have to deal with such atrocities when or if I decide to shop in the mall. I have attached screenshots and I will be filing a police report because I too work in the mall and I would never ruin my jobs brand over something so frivolous.

I ordered clothes June 6 when I realized that the order wouldn't be here in time I cancelled the order and reordered. I was charged 13 dollars to do so (also finding out that fedex could have stopped it for free) it's has been going 2 weeks now and yet I still have no email to get my refund. Although I know the package was delivered back to the sender(tracked the order on fedex). Prior to all of this happening I was told that once the package was received back to sender, I would then receive an email. So I called to inform them the package is there and I have yet received an email. I was now told another excuse, that I had to wait for the package to get scanned which at this point does not make any sense. For one you clearly have the package but no you guys still want me to wait and make a paying customer upset and frusted. At this point I just want my money back and to never order from you again. Just to add, your customer service sucks and your employees are rude has hell which definelty did not make this process any better.

I never received my order so I was very frustrated and the rep was rude so I asked to speak to a supervisor and she was even ruder she talked crazy to me and was very nasty I was told they will open a claim 8 days past I called to check status they said 10 days so 10 business days past I called and they said claim was never open that Based on notes I refused so I have been constantly lied to and they are all rude here we are almost a month and there still "waiting on this fake claim" and I'm out of my items and out of 300 dollars and nothing getting resolve because when I call every other day they tell me a claim has never been filed and they will do it but than I call back and they say the same thing the supervisor are so rude and disrespectful I will never come back here EVER

To whom it may concern,
My name is Luz Candelario and i work at the forever 21 in times square, my work number is 2137288. I just recently found out that i am pregnant and for the past 3 weeks my manager has used one week of me calling out against me so she may be allowed to only give me 2 days for two weeks. That is only 15 hours all together, barely enough money for me to survive on. The week i called out, my boyfriend had just gotten out of jail and i had to go see his family in Pennsylvania with him. I had only planned on being there for 3 days and taking off one day being that wednesday but i ended up stuck in PA for longer and didn't get to work until the following monday which happened to be memorial day. To note that i did come in on monday and i came in 2 hours earlier because no one had replied to my emails nor sent me a schedule. My manager told me to go to the breakroom and wait for my time to work but i had already clocked in and no one told me that if i did that i would have to clock out for the entire day then clock back in. That didn't make sense to me because the manager could have quickly did a time edit for me but instead they claimed that i was trying to steal hours and sent me home, i had been clocked in for an hour and i couldn't make up the time because i was unaware of that rule being that this was the first time i ever did that. The following week, because my job is backed up on payroll they cut everyone's hours but i'm the only one to get one day that week. when i found out that i was pregnant i showed the manager the note stating that i'm pregnant and asked for more days and she told me no. Last time i checked because i am Pregnant, i should be able to get at least an extra day more, i understand that payroll is supposed to be met but i refuse to only have one day. Also, i work in the fitting room and half the time the managers don't check to see if i've gone on lunch, if i need racks or runners, they sit on there phones and chat like high schoolers while i'm working as fast and as hard as i can in the fitting room.I am not the only one to witness this, also they don't even know when im scheduled and could be in the fitting room with me while im working past time and not say anything but the day after complain to me and tell me im gonna get written up next time.I am never disrespectful to theses managers, when they want me to come in, i come in and do my job and i do it well. I know this because im asked to stay and work and come in to fill others shifts because they know i do my job well. i also did not do a no call no show so for my manager to tell me im unreliable is unacceptable, i know they could care less what's going on in my life but they should've been sympathetic with the fact that my boyfriend had been in jail, i consider the week i took off a family emergency and just because i didn't write that in the email doesn't mean it isn't. It is completely unacceptable that this is happening to me, i feel as if im being personally picked on because of that one week i called out and this is the fist i ever called out for a whole week. My manager didn't even know how many days i called out which is 4 to be exact, she tried to tell me i called out for a week and a half. I feel as if this punishment is unfair, it should have been a warning but i didn't get a warning whatsoever. I am requiring that i get at least 4 to 5 days, 8 hours/per day a week. I am pregnant now and that one day isn't ok to support just myself nor is it ok to support my baby, i literally have no money left and i'm supposed to be eating and giving my baby nutrients that i can't afford to buy because of the situation my job has put me in. I am livid with the fact that my manager can sit in my face and tell me she understands im pregnant but i cant have more days. I don't know the legal terms but i'm going to find me a lawyer that'll help me build a case against this if i do not get my days and hours. I did not provide the name of the managers for the sake of their position but if i do continue to have the same problem with the same managers i will report them. Also i do believe i am not the only one they are doing this to, i have heard that another coworker has recently received 1 day due to an incident that occured between her and 2 other coworker but because one of the coworkers is favored by a manager, all she had to do was complain and they are now punishing the other coworkers 2 weeks after the incident happened. If Favoritism is whats running the store, the store is going to continue to not make payroll cause they are causing the good workers to go elsewhere, which is why they are literally always hiring in that store.

This company is very unprofessional. My order was expected to be there on June 11 and I called absolute store to see if my order was there. A lady answered who didn't speak English and couldn't understand what I was saying so I told her to let me speak to the manager the manager and for me that my order would be there the next day June 12 but I still haven't got any information about the order at all.

Buyer Beware:
Unable to deliver but won't give me my money back - I feel like Forever21 giving me run around, they don't respond, wasting my efforts to wear me down.
My niece wanted a Forever 21 gift card for her birthday. From their online website, sent her a $50 gift card via snail mail, but was never confirmed sent. Several days later, got email that there was a "discrepancy" not specified and so the gift card was never sent. Due to the pressure of being late for her birthday, I then sent an online e-gift card and but never sent despite my sister looking through email and junk mail filters, etc for weeks. I wrote Forever 21 at least twice without reply. I stayed on hold to get through customer service during their limited service time (I cannot call during work-hours at my work) and got through to a customer service representative who said they can only email again to the same email address, despite my complaints that it didn't work. Unable to get through to a supervisor, but someone may call back in 24 hours - still waiting and like other customers, am doubtful will ever call. They don't seem to care that you just lost $50 and alot of time and aggravation trying to use their services. Their systems don't work, and I they are not willing to give their customers their money back when it's their repeated failures. Seems to me they are just trying to wear me down so I will be left without $50. I am so upset that I wrote the Better Business Bureau to complain about their practices.

I went to Forever 21 at the Northshore Mall in MA, and I was appalled by how the employees treated me and my friend. We arrived around 5:30, and around 6:05 we were preparing to check out, and two employees walked by us and loudly exclaimed in a very rude tone of voice, "Ladies, we're closed". There was no warning that they were closing, no "please check out as we are closing" just "we're closed". I had multiple items that totalled at least $50, and they lost my business because the employees refused to check me out. Also, none of the other customers still in the store were refused service and told to get out. They singled us out when we had done nothing wrong. As someone who works in customer service, I understand how annoying it can be when people don't acknowledge that I need to leave or I can't spend half an hour talking to them, but in the end, my job is to leave customers satisfied and wanting to come again. The fact that Forever 21 allows their employees to behave so rudely towards paying customers shows how little regard they have for their customers, and I do not plan on shopping there again.

Today 6/7/18 at 6:00pm, I did a little shopping at the forever 21 which is located inside Broadway Commons Mall Hicksville Long Island Ny 11801. Once finished shopping, I approached the register at 6:46pm to pay for my two items, which were a set of earrings and a set of bracelets. While coworker 2153172 (Tyanah) is ringing up my items she's also having an unprofessional and inappropriate conversation with her coworker whom is also ringing up another customer about an altercation in which employee 215372 (Tyanah) and a customer were involved in. In turn it seems employee 215372 (Tyanah) was being recorded by said customer for reasons of mistreatment by said employee 215372 (Tyanah). To move things along faster I move the shopping bag toward me and waiting for my receipt to print out. Employee 215372 (Tyanah) grabs the bag and tells me that "I can't touch the items until my transaction goes through". Smh! She then continues her inappropriate conversation with her coworker. I then say to her "my transaction has been processed". Still with an attitude she replies "well not on my end" and continues her conversation. She then gives me my receipt and shopping bag. I could have engaged and questioned her logic. However judging by this employees disposition and hearing how disrespectful she was to another customer. I felt it's best to just leave. Why argue with ignorance!
I don't understand the logic in this policy, is this even a policy? In all my years of shopping at forever 21, I have never heard of this policy. A customer can't touch the items that they're clearly going to buy, "hence the exchange of $ for goods" until the the transaction goes through? It was clearly ok for me to walk around the entire store with these un-purchased items prior to placing them on the counter. However now that I'm actually ready to buy the these items the customer can no longer touch the items until they have paid for them". That makes no sense at all. Employee 215372 (Tyanah) actions were uneceptable not only was she disrespect to the company, she made me the "paying customer" feel like a criminal, as if I was going to run out the store w/o paying should my debit card not go through. She was nasty and rude. I don't believe that she should loose her however, I do feel she needs to be retrained in its entirety. Who knows how many customers Forever 21 has lost all because of her disposition. For the good of the business someone needs to have a "face to face" with this employee ASAP.

On June 3rd 2018 at your store
At 20393 N Rand Road Unit 126 Kildeer IL 60074
Manager Adelle Sison ( as he introduced himself) provided us with promotional information that if we apply now for the reward cad( not credit card(!)) we are receiving 50% off from the current purchase.
Then he insisted we provide him with the personal information including SSN.
After information was entered the message was that we applied for Credit Card and it appeared that we don't have any discount at all.
This is outrageous! I consider this as a fraud and required him to discard the application immediately. He refused to do this.
With this complaint I request to delete the application for Olena Kochylo name immediately as information was actually received with fraud intention.
I didn't apply for the credit card at all
Otherwise I will notify the official structures about this issue.
My phone is8475717613
Email [protected]@gmail.com
Please confirm the application is discard to my email.
Thank you