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4.2 811 Reviews

Forever 21 Complaints Summary

43 Resolved
156 Unresolved
Our verdict: When using services from Forever 21 with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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11:36 am EST
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Forever 21 poor customer service... easily fixed!

To whom it may concern,
I was at your Forever21 location in the Eaton Center yesterday and would like to give your company some feedback which I think would greatly improve the experience of your customers.
When I approached the check out counter to pay for my merchandise, there was already an established single line up, each person taking turns to get assisted by the next cashier to become available. This system seemed to be working well and thus to maintain fairness I went to the back of this one line ( please note that I was in a hurry to get back to work). Most people followed the same fair system until one lady decided to go to the front of another isle ( potentially another area to line up?!). At this time, there was 10-15ppl in the one line we had established which had been working efficiently and fairly and others had been respectfully forming. I said " excuse me ma'am but, we are forming one line" ( ...maybe she didn't see us?). She rudely said that she'd been to the store before and that it didn't work that way. I let her know that I understand things may change from day to day but that at the moment, we were all forming one line and that it was unfair for the rest of the people who've been waiting patiently. She was angry and didn't want to move. The cashier chimed in and said that it was true and that it was another line aisle. I felt very uncomfortable in this situation as I understand your company has trained your staff to encourage people to form multiple lines(?), but seeing as there was already a substancial amount of people in one line, I beleive the system should have been respected ( how many other people were in that line in a hurry to get back to work?) There should be a clearer method established ( arrows on the floor ( like Tim Horton's)? signs that read "line up" here ) SPECIALLY before a long single line of people starts to form, otherwise the employees should respect that people are attempting at a fair system, after all it is no less efficient or productive than multiple lines...the only thing it establishes is a negative experience for those of us who respect societal's unwritten rules of consideration and respect leaves and a sour taste in our mouths from your store, Forever21.

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6:36 am EDT
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Forever 21 dishonest management

The store manager and Co manager bought huge amounts of clothing in bulk of every size to resale it on eBay during the sale they would have. They would ring each other up and even spent around 500. They would buy multiply times throughout the day And brag about a booth they ran doubleing her money. The store manager bragged about selling on eBay. The two worked together writing me up for mistakes they made themselfs. They had intention to build up my file to have me fired because I had turned them into corporate for there dishonesty to the company. Shortly after s.m was question by loss provention she emailed my entire file in to have me terminated. I knew this cause I was a manager and was required to read emails daily. When I hadcome back from my lunch another manager had this information up on the screen. This same manager used to kick a trash can and say she wished it was the Co.
manager. The management was so immature and dishonest, they gossiped about other employees making fun of them and would even talk about each other. I was the older of the group and took my job seriously, I had kids I was supporting and never wanted to be involved in the immature behavior. This put me as a outcast and I was targeted everyday at work. I was put in a room for

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Update by terribletreatment
Aug 29, 2013 1:41 pm EDT

...4 hours were my lunch was violated in a timely manner. I was under questioning were they redirected the sm and cm dishonesty twords me. They asked me not to leave this small, no window office untill i wrote a statement as they stud outside of the door. Then as the store manager arrived for her shift and had me go through a process of termination. The store manager was not a honest person and did things that were so unprofessinal to the employees. like hiding keys from them and then giving them a write up for it, She called sales associates stupied, and made fun of there appearances.She promoted really immature employees that were trouble makers and lazy. They would spend time in the office gossiping, on there cellphone and snacking while i ran there segments. I was a hard working and well respected manager and didn't deserve the poor treatment. I was singled out as a manager, picked on making it difficult to go to work everyday.
Im in shock that the corp. supported this behavior and didn't have commen sense to see what was really going on.
I only pray that they figure it out and fix it! Im no longer with the company but i hope they fix it for those hard working nice employees.

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6:56 pm EDT
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Forever 21 unemployement claim

After almost 3 years as a Co-Manager I was terminated for a reason that would not prevent me from receiving unemployment insurance. Now Forever 21 Retail Inc., is telling EDD that I was not their employee. This is preventing me from going any further with processing my unemployment claim. Today is 6/25/2013 and my last day worked was 5/18/2013 and I filed my unemployment claim just one week after that day. I've had to fax paycheck stubs and W-2s to two different people in the unemployment office just to prove that I was, infact, employed by Forever 21. Now the unemployment office says they need to get back in touch with Forever 21 to tell them they have proof that I was their employee, and that could take over a week. How is Forever 21 getting away with this? Are they trying to stall the process in hopes that I get another job so that they won't have to pay? This seems like completely unfair business practices!

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3:05 am EDT
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Forever 21 work load

I had high hopes for this company before my employment. I had previously worked in a restaurant throughout high school and needed somewhere closer to my college for work. I had always shopped at Forever, so I figured, "Why not apply?"
What a mistake.
1) I'm a good worker, so they want to give me a lot of hours. However, they are HORRIBLE with scheduling. I could go on about this company. Why is it that I need to give over a 2 weeks notice for a day off (and still not get it, mind you), and I will get a write up for calling in sick, and yet they can schedule me when I'm in class, call me in early then get mad if I say no, change the schedule without notice, and keep me hours late? THE f***? Doesn't make sense. At all. Treat us equally and we wouldn't have such a high turn-over rate.
2) Management is horrible. My assistant managers are awesome, I love them and one of them should be store manager. However, STEPHANIE NGUYEN is store manager instead and doing absolutely horrible at it. She is such a ### I can't even begin to explain it. Because managers will GET A BONUS if they don't use up a lot of hours, she cuts our hours like crazy. Today we were allotted 318 hours. Guess how many we used? 116... Yeah. And we made $30, 000 in sales. We have the money but that ### is too selfish.
So, of course our store lost $1, 000 in theft, was a complete f***ing mess at the end of the night, we got out an hour late, and this ### stephanie still has the nerve to complain at us? We're all busting our ### getting paid minimum wage, understaffed so she can get her greedy ### bonus and she still f***ing complains? WTF?! Only 6 people closed down our store tonight, we have an upstairs and downstairs the size of foot ball fields and only six people. OF COURSE the store is going to look like hell ###, we were all the best workers there so if we couldn't even get it done with two Assistant managers, then no one could, she needs to use common sense. BUT NO. Her pride is too important. She just ### at every one though she's causing us all this trouble. Then she even has the nerve to tell one of my favorite assistant managers that no one likes him? DA f***?
3) Customers.
Customers are so rude at forever 21. This is just one fine example:
We close at 8pm. A woman was still in our store after I had told her the time twice. It was now 8:30. WE NEED THE CUSTOMERS OUT SO WE CAN COUNT OUR MONEY AT THE END OF THE NIGHT, WE HAVE LIVES AND ONLY GET PAID 8.90/HOUR! Sure enough, she had a handful of clothes and tried to try them on. I had 4 unsorted ( not placed in order of where they go) undetailed, (not zipped, buttoned, turned right-side out) racks of clothes I needed to push through. I nicely told her that the fitting rooms were closed, and had been closed for 30 minutes. She THREW ALL OF HER CLOTHES AT MY FACE and stormed off. ###, listen here. We do not get paid minimum wage to get treated like ###. Most of us are college students just trying to get some money for food and bills, yet you treat me like that, even though it's your fault for shopping well after you know we're closed? Can anyone tell me how this makes sense? No, because it doesn't. I deal with enough ### with under-staffing, rude management, home problems, college, and now, you? NO. I got angry and told her to leave.
People may complain that forever 21 employees are rude, but trust me, we are not Nordstrom, we get paid close to nothing. If you want to be treated like a queen, shop somewhere that sells clothes expensive enough for one. If anyone worked at forever for even a day, they would think twice about saying the employees are rude. We really try hard, but sometimes enough is enough.
Anyway, I'm putting in my two weeks after being there for almost a year. The manager is truly a ###. Never work for this company, they don't give a ### if your dying, if you don't make it to work they'll write you up and give you close to no hours. No Joke.

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Update by iloveanimals!
May 04, 2013 6:49 pm EDT

Well, luckily we are out now! I feel so horrible for my friends who are still there because they can't find new jobs.
To anyone thinking about applying to F21... Just don't. Seriously. I am a perfectly sane, college-educated, common sensed person and I am warning you: This job will drive you crazy! You'll hate customers, hate dragging yourself to work, and you will have to hold your tongue more than 80% of the day--It is really hard not to snap while working there.
So, DON'T DO IT! Take my word for it >:O Lol.

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TheSilentNinja
Chicago, US
Apr 03, 2013 3:16 am EDT

I worked for this company for 2 1/2 years at 2 different stores (in 2 different states) and trust me, all F21 stores are run this way and have the worst customers. I don't know what it is about F21, if it's the cheap clothes or what, but F21 always has the most rude, entitled, messy customers I've ever experienced in retail. I worked for a while for another major retail company similar to F21 and while there were some rude customers, overall my experience there was much better. The store was never overly messy and we were always scheduled to leave at 11pm (if there were go-backs left, the early morning shift people finished them).

My experience with management at F21 was the same - assistant managers (well, most of them) were awesome, store manager to was dumber than bricks. She couldn't make a schedule to save her own life, and every time I looked at the new weekly schedule it became clear that she couldn't count. If you had a complaint, too bad, deal with it.

As a company, F21 needs to treat and pay their employees better. I get that it's just retail, but upping the base pay (for new, non-experienced retail employees) to $9, and then raising the pay based on your experience would give employees a bigger incentive to want to stay and do their best with the company. Also, a discount bigger than 10% would have been nice.

Like you, I could go on and on about how horrible this company and many of it's customers are. Best to just get out as soon as you can never look back.

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8:09 pm EST
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Forever 21 wrong size sent but I am out of luck

I am quite appalled at the lack of service I received from Forever 21 today. I am a long time customer of Forever 21 and never have I had an issue until today. I ordered a coat on December 28, 2012. The wrong size was shipped to me. I only noticed today because I was out of the country since December and just returned last week. Excited to open my package, it was to my surprise that is was the wrong coat size. Therefore, I call the "customer service" line and explain my situation and the representative Olivia just goes on and on about company policy etc. I realize there are no returns and/or exchanges after 30 days. But the onlly reason I have to exchange the coat is because of your company's lack of diligence in shipping me the correct size. When I asked to speak to a supervisor, he was apparently too busy to come to the phone. His name was Joseph and I cannot believe he did not have the decency to even acknowledge me. I would not be in this predicament at all had the correct size been shipped to me. I am highly disappointed in Forever 21 and as a company they should be ashamed of how they conduct business and how they treat their customers. After all, it is because of us, forever 21 has become so successful. I plan to take my business elsewhere as well as the network of stylists that work under me. All of this because, Forever 21 could not step up and take responsibility for their wrong doings. Shameful. Really.

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Her Coworker
Hana, US
Mar 08, 2013 11:15 pm EST

Don't respond to her next she will log in a another name and have that one down you and agree with her. She might even use your screen name and make it look like you being rude. She is well known around her.

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Her Coworker
Hana, US
Mar 08, 2013 11:09 pm EST

After looking at all of your post in this website Tasha13 you need to grow up too.

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dfIipsyde11
Goshen, US
Mar 08, 2013 10:49 pm EST

I am not ten years old and just because I accidentally ordered the wrong size.(yeah I was forced to lie and tell them the mistake was theirs and I still don' t get "customer service") This does not give them a right to cheat me by giving me the wrong size. I have been a customer for 23 years and will not be treated like a criminal just because I am hispanic.

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3:21 pm EST
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Forever 21 lost holds twice waited in line over an hour

Went into store, shopped for about 20 minutes tried waiting in line but only had a 45 min break from work so asked an associate to hold my items ad I would be back at the end of my shift (less than hour) came back and associates had lost hold and no one was willing to help me they basically shrugged me off and ignored me. Then re-shopped and waited in ANOTHER line for ANOTHER half hour (I counted at least 23 associates working and they had one register open both levels. Both times I attempted to purchase). No one jumped in to help customers or resolve my issue and other customers were complaining also. I have managed a business (on a much larger scale)and have never seen such a poorly operated store. I will NEVER shop here again for lack of ANY customer service and the neglect I also felt seeing as they lost my merchandise. I will also be telling all my friends not to shop their anymore either. TERRIBLE CUSTOMER service!

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7:53 pm EST
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Forever 21 refund policy

DO NOT order from Forever21.com. While their return policy is clear in that they don't take back "final sale" items, the items on their web site are not clearly marked "final sale". Even their order confirmation email does not indicate that any items are final sale. Only the invoice received with your items is marked and at that point it is too late. Their customer service representatives don't care and are not willing to help nor will they transfer you to someone else who might be able to help. BUYER BEWARE!

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SKOR
Toronto, CA
Nov 29, 2012 6:40 am EST
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http://www.forever21.com/CustomerService/CustomerService.aspx?br=f21&content=returns

"FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds."

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7:18 am EST

Forever 21 very slow shipping in my experiences

I ordered six items from Forever21.com about a month ago and just got my package two days ago. Very slow shipping in my experiences. On too of that they failed to send me one item which is aggravating and when I called their customer service (they were very friendly) the girl said that it was out of stock when I ordered it so I will get a refund. They failed to educate me on this at the times placed the order which is very strange and not right. It is back in stock now so I feel as if I should still get it but whatever. I rather shop in store for forever 21 so you can actually see what you're getting and the quality.

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Loper
, US
Oct 10, 2011 4:30 pm EDT

CHEAP STUFF... Never last longer then three wears.. But i guess you get what you pay for.. Ill stick to sears clothes.

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2:12 am EDT

Forever 21 incredibly frustrated, disappointed and angry.

I placed a $53.00 order on 9/13/12 and did not receive free shipping even though my order was over $50.00. Reluctantly I paid the $13.90 shipping fee because I just wanted to get my order. THREE WEEKS go by and just like the other customers, my order goes totally unprocessed. I email Forever21 a week ago and get an automated response that half my order is now out of stock. I was disappointed but figured I would get the remainder of the order within the week.

It has now been ONE MONTH, and my order is STILL posted as "new". I'm sure the rest of my order is now also out of stock by now. What a gross mis-handling of a situation. If a company this size is handling a warehouse move this badly, someone needs to be replaced. I used to shop at this store all the time, and I don't think I'll ever go into one again much less order online from them again. Incredibly frustrated, disappointed and angry.

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Hyukkie
Corona, US
Nov 01, 2012 12:47 am EDT
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Wow, I never knew that could happen with Forever21 online experience. I usually just buy everything in-store and it's great since everything is so cheap especially their jewelries. Thanks for posting this, I will just buy in-store and not online since I was thinking of buying their sale items online.

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1:46 pm EDT
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Forever 21 credit card policy

Forever 21 requires an i.d. when using a credit card, like MC or VISA. This is specifically against the credit card companies policies. Stores that agree to accept these cards are not supposed to require identification. I have run into this issue several times at Forever 21 when purchasing things with my daughter. I have refused to provide an i.d. and they refused to let me purchase the item. This is against the credit card policy, but obviously you can't stand there and argue with a clueless 20-something-year-old sales clerk.

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ChiTownLove
Chicago, US
Oct 12, 2012 6:51 pm EDT
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Wow! Like I said, I worked for the company for well over 2 years so trust me, I know all about the stores policy. Feel free to ring up their customer service line and ask them how old you have to be to work for the company. They will tell you it is 18. My store turned away plenty of people of all skin colors because THEY WEREN'T 18.

Now, go get the booklet they sent with your credit card and read the rules. It will say if the card is NOT signed, they can ask for an ID! Even if it is signed, they can still ask for ID, but they cannot refuse to let you use the card for the transaction.

If you think the company is that racist, why do you keep shopping there? Like I also said, you should have asked for a manager instead of complaining like a two-year-old on this board. Feel free to secretly videotape their practices. Put it on YouTube. Go to the media! If anything at all, it MAY show that one particular employee has issues and shouldn't be in customer service if they don't like other skin colors. More than likely, it'll show that you're crazy.

You are either trolling this board, or severely paranoid. If it's the former, please get a life. If it's the latter, I suggest you make yourself a nice tinfoil hat and never leave your house again.

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nengIander55
, BI
Oct 12, 2012 6:34 pm EDT

For your information ChiTownLove their policy is if you are black ask for ID because to them all blacks are thieves and scammers. I refuse to show my ID because the only reason they ask for my ID is because I am black. I have seen them doing this to white customers as well but only because I was in the store so they don't look racist. If there were no blacks in the store they would not be asking for ID, this 20 year old girl is racist. The whole company is racist, they refuse to hire my 16 year old daughter because she is black and they claim it was because you have to be 18 to work there. That and asking for ID for whites when blacks are shopping in the store covers their butts. I want to secretly videotape them when there are no blacks in the store and see if they still ask white people for proof.

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ChiTownLove
Chicago, US
Oct 12, 2012 6:23 pm EDT
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Is the back of your card signed? If it is, then you do not have to show ID. If your card is not signed, then yes merchants DO reserve the right to ask for ID. Merchants don't do this to inconvenience the customer, they do this for customer and company safety. I worked for Forever 21 for almost 2 and half years, and you would be surprised how many times kids would steal their parents cards and rack up a huge bill before the company got more strict with checking IDs. When this happens, or when a card is flat out stolen, the company is out the cost of those items once the victim disputes the charge. It's not fair to the company or the victim.

What I don't understand is why it's such a big deal to show your ID? All you have to do is flash the card so they can match the name to card and then they can swipe it. They're not memorizing your address or anything. It sounds like you're either paranoid or just trying to be difficult.

You should have asked for a manager and explained the situation. The situation probably would have turned out better.

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6:58 am EDT
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Forever 21 over charged

When i went to pay for my items the clerk said my credit card would not go thru, so i gave her another card and that would not go thru either. So i paid cash. Both my credit cards were charged and i paid cash, I was on the phone with the store and corporate for almost an hour, had to go back to store and the manager said he would fix it, but to get back in line so he could use register. Tax free day at store so there was 10 people in line. I am in the service industry and I would never send someone to the back of line while i was already taking care of them, especially when it was the stores fault. They never did refund either of my credit cards or anything.

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Andrea Hudson
Andrea Hudson
Fizzyville, US
Dec 02, 2012 4:10 pm EST

It's a shame you are having problems with this store. They have some lovely items. I recently bought a new bra and three new pairs of panties and I got a pretty good deal.

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fsgsdgdgf
, US
Dec 02, 2012 3:41 pm EST

This is in response to Tasha12's comment. You are calling this person self-centered because they wanted to get fraudulent charges taken off their credit cards? Not to mention this customer had to make a special trip back to the store in order to fix this error. Technically speaking, the next in line is the one who should be taken care of. It doesn't matter how long it takes to clear up the issue as long as it's that customer's turn. Forever21 is responsible for not having another register open on a TAX FREE WEEKEND and constantly over charging customers. You can look on all of these sites and there are literally 1, 000s of customers claiming to have been over charged and scammed by this company. This is in no way this customers fault and you look like an ### for even suggesting it.

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12:10 am EDT
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Forever 21 order not received, poor customer service

Here's my HORRIBLE customer service experience with FOREVER 21. I ordered a simple gift card for a niece's birthday on July 31 for an Aug 9 birthday gift. At the same time, I ordered four other birthday gifts from other companies, all others of which I received within just a few days, without any problems. Three days later, however, FOREVER 21 sent me an e-mail to inform me that my order was on hold because I had never ordered with them with my credit card before. WHAT? Who does that? When that was finally cleared up, I knew I barely had a chance of receiving my niece's gift by her birthday in time to get it to her. Finally, on Aug 3, I received a notice that said my order had been shipped, however; the tracking number that was given in the e-mail DID NOT WORK! I went to the USPS site and figured out the tracking with my order number. For the next TEN business days, as I checked on the status of my order, USPS still had not received my order from FOREVER 21. The only thing they had was an electronic notification that they would be receiving a shipment. I contacted FOREVER 21 four or five times via e-mail and phone with my concern, only to receive very insufficient responses and no reassurance about my order dilemma. After the “required” ten business days before FOREVER 21 will apparently give a crap about a missing order, I wrote them again asking where my order is. Yesterday, I received an e-mail from them, now telling me I have to fill out an Affidavit form that will take THREE WEEKS before they will begin the investigation as to where my order went! IT’S A GIFT CARD, FOR CHRIST’S SAKE! Do they not care at all about their customer’s satisfaction? Since USPS NEVER received this item, my assumption is it was NEVER shipped from FOREVER 21 in the first place, as this is just the appalling quality of their business. If FOREVER 21 has any concern at all about the satisfaction of their customers, they would apologize for this oversight and inconvenience and would OVERNIGHT me the gift card that I ordered 19 days ago. I feel terrible that my niece has not received her gift from me yet. I even asked for them to do just that, which is when they simply sent me the Affidavit form. I WILL NEVER, EVER ORDER FROM FOREVER 21 AGAIN, even though I have three wonderful nieces who love their clothing. I urge all to beware of the very poor organizational skills and customer service, or lack thereof, they have provided. I will share this story with as many people as I can until I receive an acceptable resolution from FOREVER 21.

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1:52 pm EDT
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Forever 21 forever 21 is garbage!

I placed an online order with Forever 21 in February, and didn't receive my order until about 3 weeks later and not to mention the Forever 21 Warehouse is in LOS ANGELES, CA and I literally live about 20 minutes from the warehouse. Anyways...It took 3 weeks to get here and 3 items were defective. I called right away and the lady I spoke to told me to send back the items and I would get a refund upon receiving my items and that the shipping amount I payed would be reimbursed as well. So I ship out the items on March 1st and of course since they are down the street they receive it March 2nd. I call them again and I am on hold for about 45 minutes to 1 hour (not to mention I work and go to school full time, don't have time for all that) So finally they answer me and they tell me they have received my items but that the status is in process. Okay I wait another week and I call again and speak to a man. He CLEARLY states that the refund WILL BE PROCESSED within 5-7 days maximum and after those 7 days it WILL SHOW ON MY ACCOUNT. Okay cool, so that time passes and nothing. I Call again its been 2 weeks I am on hold for 35 minutes (my whole lunch break) and when they finally answer they hang up on me!Okay I took a deep breath and went back to work by now its already May and there is still no refund back on my account for those items. I call again end of May and I can't get a hold of any representative. They ALWAYS have me on hold for almost an hour and then somehow manage to hang up my call. Not to mention so many times I tried emailing them and all my responses are ALWAYS AUTOMATED. Thats USELESS! Today finally I was only on hold for about 5 minutes (most likely only because its a holiday) and guess what? A lady answers and puts me on hold to check my status and says "Im sorry but We emailed you on May 10th telling you that the items were not defective and you only had 5 days to respond to either get the items back (no refund) or we would toss the items (no refund)" ARE YOU KIDDING ME?!?!?! I have never ever received emails from Forever 21, aside from those automated responses to the emails I sent them. This is absurd, and I'm seriously in Awe. So basically I returned items which I payed for and even payed for shipping and they have the adacity to basically say "TOO BAD!" I am calling my bank right now and opening a dispute. Forever 21 has lost a customer. I will not even visit their local stores ever again in my life. DONT SHOP WITH FOREVER 21 They will steal your money!

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terribletreatment
Chico, US
Aug 29, 2013 6:48 am EDT

... were I was questioned for two hours and was asked not to leave untilled I write a statement then for another two hours I was written up and taken through the process of termination. Except they were humiliating me. The list goes on how terrible it was working with these managers. The sad thing was I was such a hard worker they were so lazy I would get stuck on the floor running all there segments almost everyday while they sat in the back in there cellphones and gossiping.

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6:37 pm EDT
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Forever 21 charging wrong price

I bought a shirt at Forever 21 that was on sale. The cashier scanned the item and gave me my receipt. I turned away from the register and checked it, and then realized that she charged me about 3 dollars extra. I went back up to the register, but the cashier told me that she could not give me cash back; she could only give me store credit. I asked to see the manager, but she was the manager. Plus, the small slit where the price of the scanned item is shown was covered in hangers! This seemed so ridiculous to me! She charged me the wrong price, and she would not give me my money back! It was only 3 dollars, but what if this had happened repeatedly, or with more money? I ended up exchanging my store credit for cash with the woman behind me. This is a screwed up, horrible policy, and it needs to be changed.

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Forever 21 rude/stuck up employees

It doesnt matter what forever 21 store you walk into. The employees are so self involved, rude, sassy, stuck up, & everything else you can think of. They literally walk around with stone faces & like theyre too important to greet or be nice to anyone who isnt a fellow employee. The selection of clothes really suck now & so does the quality. They really should be grateful that people endure their rude demeanors because people have gift cards to use up.

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thankyoukindly
Evans City, US
May 01, 2012 8:08 am EDT
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You seem like a sad lonely person. I feel for you and hope that you find some friends.

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7:40 pm EDT
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Forever 21 exchange policy

Forever 21 has got to have the worst return/ exchange policy I have ever heard of. I bought two shirts and a dress on Friday night. I went to wear the dress on Sunday( 2 days later) had it on for 2 hours and it ripped all the way down the seam of the back end. When I called the store to discuss exchanging it or getting store credit( because i knew they wouldnt let me get money back on my card) they told me that they generally would not give store credit or let me exchange because it is a loss to their store..Finally after talking with them they agreed to let me get something of the same price but would not let me just get store credit to use later because the manager said that they would have a loss if I used the store credit at another store.Although I did get something different that was the most ridiculous exyears. change situation I have ever been in and i have worked in retail management for 10 years. I would advise everyone to steer clear of the Forever 21 stores unless you are buying something you are okay with losing out on money if it doesnt work out!

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Leah bo
, US
Jun 16, 2012 2:57 pm EDT

Okay, so I am 24 years old and wear a size 8 in Abercrombie pants, M in the tops...size 9 in Hollister, and a L in their tops. i am 5'9 and 140 pounds. I am thin, but not a stick by any stretch of the imagination. I just have a medium build is all. my point is, BOTH stores go up to 11/12. If your daughter can not fit into those sizes and is 13, then she is NOT the 'average' size for her age. I had issues finding clothes to fit me as well when I was her age because of my height. and at that point, I hadn't hit puberty so I was built like a stick. They also didn't have different length options most of the time then. That's when I started going to af, because i could wear a 00L, instead of having to wear a 14 at the limited too like everyone else my age.

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xx!
Denver, US
Apr 03, 2012 5:46 pm EDT

FOREVER 21 SELLS CHEAP GOODS.. THAT'S WHY THE PRICES ARE SO CHEAP! while living in denver several years ago, i had the same issue with 2 items i bought and the seam both ripped because of poor construction. BTW I'M A SIZE XS... anyway you don't have to tell them that they ripped... MGMT PRACTICALLY KNOWS! THAT'S WHY THEY DIDN'T WANT YOU TO RETURN IT! My advice for next time if you shop there... bring it into the dressing room and inspect ALL the seams before you buy!

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Forever 21 security tags

I love forever 21 but that certain day when I went, there was this man ringing me up and he scanned all my items and I left happy, nothing unusual. Then when I walked into the next store I wanted to go to (Vic. Secret) the security alarm rang. And it was totally awkward. Everybody hates when that happens for no reason but this time a lady checked our bag and found a pair of sandals with the security tag on it. So I went back to forever 21 to get it removed. The first time no biggy. I went back to VS where my family was and the alarm rang AGAIN. This time I'm like wtf. And go back again to get it removed. By this time I've walked back and forth about five times. Only to finally go home and guess what find, another security tag. IT WAS SO FRUSTRATING. I went back the next day and returned all my stuff. They should have a procedure where they MAKE SURE THEY TAKE ALL THE SECURITY TAGS OFF.

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Pris620
Deerfield Beach, Florida, US
Jun 17, 2021 12:37 am EDT
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I'm sorry, but this literally just happened to my friend at Forever 21 in Aventura on Sunday and me yesterday. It's like they do it on purpose at this point. Seems like they need to retrain their employees.

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Aimweee
, US
Apr 24, 2013 8:15 pm EDT

I am a current head cashier at a forever 21 in Florida. If we accidenly leave a sensor on an item of clothing, we make sure to double check the rest of the items. Also, we have detectors as you leave the store so NORMALLY the sensor will be detected as you are leaving.
So this sounds a little... Fishy to me...

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Forever 21 unfair & deceptive return policy

I purchased several tops for my daughter online, most of which were on sale. A few of the items were too big. When I contacted Forever 21 to find out about exchanging (NOT refunding) for a smaller size, I was told items purchased online that were on sale are not amenable to exchange. Even though you are not looking for a cash refund, non-fitting items cannot be exchanged for ones that fit. I do not see the point in sticking consumers with merchandise that could simply be exchanged for a proper size. This is a horrible policy and I will not buy ANYTHING from them again. Kohl's and JP Penney's have much more liberal return policies - I will buy from them instead.

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1 BigE
, US
Jan 03, 2014 10:13 pm EST
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I purchased several items at Forever 21 at Rosedale Mall in Roseville MN on Christmas Eve for my wife. I was told when I purchased them that they could be returned for exchange or store credit. My wife and I went there tonight to do just that. I waited in line to return the one item we wished to return while my wife shopped.

I was told by the store clerk and the Manager that I could not return the item since it was "on Sale" when I bought it. That is not what the store clerk told me when I bought the items.

Further, the receipt also says GIFT items are Valid for Exchange through Jan 5th, 2014

Today is January 3rd, 2014

You do not get to see the receipt until after you have purchased something so you have to go by what the clerk tells you when you purchase something. It does say on the receipt that Sale items are all Final sale. But it also clearly states that GIFT items are valid for exchange if purchased after the Nov 3rd.

The manager was no help and could not have cared less if I was even there.

After refusing to do anything I found my wife (who had several items in her arms) and told her. She dropped all the items and we left the store. We would have probably spend another 100.00 if they had honored their own policies.

I will not be shopping at Forever 21 again and I encourage anyone else to also stay away.

They do not follow their own polices and also what isn't on Sale during the Christmas holiday we just had?

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Forever 21 scheduling

I have been employed at forever 21 for awhile and they have always had a problem with the scheduling. It seems like they change schedules without warning because now i have been written up for a no call no show. They had me on the daily schedule working today and i went in a checked my schedule it said friday and saturday now it is tuesday and it says i work so i am now written up for no call no show at work. I am tired of this bad scheduling and it being unorganized. I can lose my job and i really need it to live.

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JactusCack
, CA
Nov 02, 2011 1:33 am EDT

I would say contact someone in your area who knows about laws concerning employment and scheduling like this. There might be some improper scheduling going on here.

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Forever 21 charged too much-no refund-just store credit!!!

My sister and I have been loyal customers of Forever 21 for about eight years. We have never had any problems until today. We were shopping at the Arrowhead mall location (AZ) this afternoon. Michael, the gentleman that rang us up was highly professional, however, before we had even left the store we noticed we were charged twice for one pair of pants. This was not a big deal, we understand that errors occur. We waited in line once again to get our money back. Michael was not able to correct his mistake so he called his manager over to assist. To our dismay, she said she was unable to give a refund and is only allowed to give store credit in the form of a gift card. I understand this is the company policy for returns/ exchanges, but this was one of your employees that had mistakenly charged us too much money. We had not planned on spending that money at your establishment, but are essentially being forced to, due to your company's ridiculous policy. Not only are we never shopping at Forever 21 again, we are also out money. Hopefully, someone with authority at your company will read this and realize what an asinine policy you have and make some changes. Otherwise, I guarantee you will lose even more faithful customers.

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anotherjane
, US
Jun 24, 2012 6:40 pm EDT
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The exact same thing happened to me! So frustrating!

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Streetlamps
, US
Oct 27, 2011 9:58 pm EDT

I agree! I shop at the Forever21 in Union Square in NYC and I watched another customer got berated for standing up for herself. At least you got a gift card, but apparently this lady was buying a pair of shoes and got charged twice for it, and when she turned back to the register (well, I was next on line, she was in front of me), they claimed she walked away and they charged it correctly even tho her bag had one pair of shoes.

Forever 21 Customer Reviews Overview

Forever 21 is a fashion retailer known for offering trendy clothing and accessories at affordable prices. Catering primarily to a young adult demographic, the company provides a variety of products including dresses, tops, denim, shoes, and jewelry. They also offer a selection of beauty products and home goods. Forever 21 maintains a presence both online and through physical stores, giving customers multiple shopping options. The brand frequently updates its inventory to reflect current fashion trends.

Forever 21 In-depth Review

In Summary: Forever 21 offers a dynamic and trendy selection of clothing and accessories that cater to a young, fashion-forward audience. With a user-friendly website and competitive pricing, it stands as a popular choice for affordable fashion. While the brand has faced criticism over quality and ethical practices in the past, it continues to be a go-to for seasonal trends and fast fashion.

Website Navigation and User Experience: The Forever 21 website is easy to navigate with a clean and modern layout. Categories are well-organized, making it simple to find specific items. The site is mobile-responsive, ensuring a seamless shopping experience across various devices.

Product Range and Selection: Forever 21 offers a wide variety of clothing options, including the latest trends and essential basics. Sizes available cater to a range of body types, although some shoppers may find certain items limited in plus sizes. The brand regularly updates its inventory with seasonal collections that reflect current fashion trends.

Pricing and Value for Money: The pricing at Forever 21 is affordable, making it an attractive option for budget-conscious shoppers. While the prices are competitive when compared to similar fast-fashion retailers, the brand frequently offers sales and discounts, providing additional value for money.

Quality of Products: The quality of Forever 21 products can be hit or miss, with some items not holding up well over time. Material and fabric durability vary, and customers are advised to read reviews for fit and sizing accuracy before purchasing.

Online Shopping Experience: The checkout process on Forever 21's website is straightforward, with various payment options available, including credit cards and PayPal. The site offers a guest checkout option for those who prefer not to create an account.

Customer Service: Forever 21 provides adequate customer service, with multiple support channels including email, phone, and chat. However, responsiveness to inquiries can sometimes be slow, and experiences may vary.

Shipping and Delivery: Shipping options and costs are reasonable, with free shipping available on orders that meet a minimum purchase requirement. Packaging is typically standard, and delivery timeframes are in line with industry norms, though peak times may see delays.

Returns and Exchanges: The return and exchange process is relatively straightforward, with clear policies outlined on the website. Refunds are processed in a timely manner, and returned products are expected to be in their original condition.

Customer Reviews and Feedback: Customer reviews on the Forever 21 website provide insight into overall satisfaction. While there are many positive testimonials, some customers express concerns over product quality and resolution of complaints.

Sustainability and Ethical Practices: Forever 21 has faced scrutiny over its environmental impact and labor conditions. The brand has made efforts to address these issues, but shoppers concerned with corporate social responsibility may want to research the brand's current practices.

Loyalty Programs and Incentives: Forever 21 offers a rewards program that includes membership benefits, a points system, and exclusive offers for frequent shoppers.

Brand Reputation and Image: Forever 21 has a strong market presence and is known for its fast-fashion model. Collaborations with designers or influencers are part of its strategy to maintain a trendy image, though public perception is mixed due to past controversies.

Accessibility and Inclusivity: The brand has made strides in size inclusivity, offering a range of sizes in many styles. Forever 21 uses a diverse range of models, but it is unclear if they offer adaptive clothing options for individuals with disabilities.

Social Media Presence and Marketing: Forever 21 is active on social media, engaging with customers and frequently updating content. Their marketing campaigns are vibrant and aligned with current trends, often featuring promotions and special campaigns.

Legal and Compliance: Forever 21 adheres to consumer rights and has a comprehensive privacy policy in place. The brand respects intellectual property and addresses compliance issues as they arise.

Overall Satisfaction and Recommendations: Many users would shop at Forever 21 again for its trendy selections and affordable prices. When compared to similar retailers, Forever 21 holds its own, particularly for those seeking the latest trends on a budget. Recommendations would include shopping with an eye for sales and being mindful of the mixed reviews regarding product quality.

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