Forever 21
reviews and complaints

... were I was questioned for two hours and was asked not to leave untilled I write a statement then for another two hours I was written up and taken through the process of termination. Except they were humiliating me. The list goes on how terrible it was working with these managers. The sad thing was I was such a hard worker they were so lazy I would get stuck on the floor running all there segments almost everyday while they sat in the back in there cellphones and gossiping.

You seem like a sad lonely person. I feel for you and hope that you find some friends.

Okay, so I am 24 years old and wear a size 8 in Abercrombie pants, M in the tops...size 9 in Hollister, and a L in their tops. i am 5'9 and 140 pounds. I am thin, but not a stick by any stretch of the imagination. I just have a medium build is all. my point is, BOTH stores go up to 11/12. If your daughter can not fit into those sizes and is 13, then she is NOT the 'average' size for her age. I had issues finding clothes to fit me as well when I was her age because of my height. and at that point, I hadn't hit puberty so I was built like a stick. They also didn't have different length options most of the time then. That's when I started going to af, because i could wear a 00L, instead of having to wear a 14 at the limited too like everyone else my age.

FOREVER 21 SELLS CHEAP GOODS.. THAT'S WHY THE PRICES ARE SO CHEAP! while living in denver several years ago, i had the same issue with 2 items i bought and the seam both ripped because of poor construction. BTW I'M A SIZE XS... anyway you don't have to tell them that they ripped... MGMT PRACTICALLY KNOWS! THAT'S WHY THEY DIDN'T WANT YOU TO RETURN IT! My advice for next time if you shop there... bring it into the dressing room and inspect ALL the seams before you buy!

I'm sorry, but this literally just happened to my friend at Forever 21 in Aventura on Sunday and me yesterday. It's like they do it on purpose at this point. Seems like they need to retrain their employees.

I am a current head cashier at a forever 21 in Florida. If we accidenly leave a sensor on an item of clothing, we make sure to double check the rest of the items. Also, we have detectors as you leave the store so NORMALLY the sensor will be detected as you are leaving.
So this sounds a little... Fishy to me...

I purchased several items at Forever 21 at Rosedale Mall in Roseville MN on Christmas Eve for my wife. I was told when I purchased them that they could be returned for exchange or store credit. My wife and I went there tonight to do just that. I waited in line to return the one item we wished to return while my wife shopped.

I was told by the store clerk and the Manager that I could not return the item since it was "on Sale" when I bought it. That is not what the store clerk told me when I bought the items.

Further, the receipt also says GIFT items are Valid for Exchange through Jan 5th, 2014

Today is January 3rd, 2014

You do not get to see the receipt until after you have purchased something so you have to go by what the clerk tells you when you purchase something. It does say on the receipt that Sale items are all Final sale. But it also clearly states that GIFT items are valid for exchange if purchased after the Nov 3rd.

The manager was no help and could not have cared less if I was even there.

After refusing to do anything I found my wife (who had several items in her arms) and told her. She dropped all the items and we left the store. We would have probably spend another 100.00 if they had honored their own policies.

I will not be shopping at Forever 21 again and I encourage anyone else to also stay away.

They do not follow their own polices and also what isn't on Sale during the Christmas holiday we just had?

The exact same thing happened to me! So frustrating!

I agree! I shop at the Forever21 in Union Square in NYC and I watched another customer got berated for standing up for herself. At least you got a gift card, but apparently this lady was buying a pair of shoes and got charged twice for it, and when she turned back to the register (well, I was next on line, she was in front of me), they claimed she walked away and they charged it correctly even tho her bag had one pair of shoes.

Next time, call customer service instead of costomer service.

Employee: He raised his voice an octave at me because I wouldn't follow instructions and do my job!

HR: Ahhhhh... poor thing! We better have a conference and give the manager a write-up!

Employee: He doesn't show his appreciation for me and never pats me on the head, give me hugs, and coddle me with your the bestest eva!

HR: Ahhhhh... poor thing! We better have a conference and give the manager a write-up!

Employee: I like pushing his buttons! It is so cool and funny! I just hate it when he finally responds in a negative manner! It hurts my feelz!

HR: Ahhhhh... poor thing! We better have a conference and give the manager a write-up!

Employee: Wahhhhh! You mean I am suppose to come to work, and work and follow instructions?

HR: Ahhhhh... poor thing! We better have a conference and give the manager a write-up!

Employee: I didn't like the way he said goodbye when he left at the end of his work-shift! It didn't sound sincere!

HR: Ahhhhh... poor thing! We better have a conference and give the manager a write-up!

Employee: He's lying! He hates me! I always tell the truth (he-he)!

HR: Ahhhhh... poor thing! We better have a conference and give the manager a write-up!

Employee: He hurt my fweelings!

HR: Ahhhhh... poor thing! We better have a conference and give the manager a write-up!

I could go one. Is this the whole country, or just California?

I had a orientation today with the morning manger a store in San Francisco Powell street. She was very rude when i ask her a question. So i forgot one piece of ID that was need and she reply( what do i need you for you can leave). Later my mother called her and asked her if a person only can find one piece of ID at the time of orientation what do you do her words were if a person did not have both ids or just one that the person may reschedule. But Marie did not let me know all she said was leave in a rude manner. But she told my mother on the phone this is what they can do. Why do your mangers have no respect to young children who is trying hard to get a job. Its already hard not that many job to go around but to have MANGER with no respect, talks very RUDE makes it much harder for us.

I dis agree on the way they treat employees . They only give them four hours to work knowing they have a family to feed. Then on top of that they call them to tell them not to come to work. And when they are working they send them home early on top of only 4 hour shifts. I dont feel that the way we should treat our employees. The managers dont treat them with respect. And its very sad that the restaurant manager is alwAys too busy to talk to her employees. Can a business run without employees.

I am a mom and i can understand why this would be such a big deal for you and your sister.. I also understand that when your upset nothing else matters but protecting and making sure your child is safe and ok...
The real world is just that and no one is going to give you a pass just because you have a child. I think you should have humbled yourself and apologize for the misunderstanding and let them know this was your first time in the store and you wasnt aware that if you cant use the restroom then you would have to just leave and that you understand the rules... long story short RULES ARE RULES and they dont always seem right esp when little kids are in the middle.

The store employees were absolutely correct. It's not their problem that you failed to plan before shopping w/ your children. You should have taken your 3 1/2 year old to the public restroom before you began shopping in their store. Retailers do not have the time/personel to clean and take care of a public restroom. You are lucky they allowed you to eventually use it at all due to the fact that if you or your kid would have fallen or in some way hurt yourself while back there then you'd be ready to sue and they wouldn't have had a leg to stand on because you should have never been allowed back there in the first place. Sorry they were rude to you but you shouldv'e just accepted the fact that they did not have a public restroom and left. If you did not want to come back and shop then "oh well..don't!"

It was an employee bathroom, for employees. If you want to use their bathroom, get a job there.

We don't have a public bathroom in our store, but our small mall has three locations to go. My customers have absolutely no problem leaving the store with their kid (hell, even adults by themselves that have to go) and coming right back.

I have never had a customer complain that they couldn't use our bathroom and I've worked their for 6 years. Guess my clientele is just more refined.

Never happened.

Let the kid pee his pants in public that'll teach him to hold it and to go twice before leaving the house.

My daughter tried to return an online purchase to a store, which we have done in the past, and the two clerks did not know how to process the transaction. Then the one clerk got upset because she wanted one of the dresses my daughter was returning because it was not available in the store, but since she didn't know how to do the transaction she couldn't return and then purchase the dress. So we returned the items by mail for a refund. I had used a Forever 21 gift card for part of the purchase and then thrown the card away as there was no balance left. Well, it turns out that Forever 21 does not reissue gift cards, but they will email me the card number and pin number so I can use that information to order items online. When I complained that that is very limiting because many of the items we have ordered in the past have had to be returned for various reasons and I would prefer being issued a new card so I could shop in a store I was told that was not possible. How hard would that be?! So I asked to please speak with a manager. I was told that none was available but one would call me in 24-48 hours--that was seven days ago! And the email that I was suppose to receive with the card and pin number also never arrived. I called today to see if I could talk with a manager. Same line of bologna! Someone will call me in 24-48 hours. If I ever get this gift card it will be used to make the last purchase ever to this store!

bfirebird This company wont give cash back even with a receipt

nope, not a corporate robot but, there are other companies that wont do cash refunds either without reciepts...walmart, office max, office depot just to name a few for you...tool

The two responses to the customers complaint show that they have no idea what good customer service is. They sound like corporate robots. This is the only company I know of that has a no cash return policy.

1. You're not the only customer waiting to be helped!
2. Yes you're billing address doesn't MATCH, and if it does match and you know it is correct; there is no harm in confirming it! It wasn't us who filtered your account it was YOUR BANK!
3. Don't call in without an order number expecting someone to find you by name (do u know how many "Whatever your names is" are in the world.
4. Saying you're never going to shop with forever 21 again doesn't mean anything to us.
5.If you call in with a good attitude you will be helped with a good attitude. what makes people think "being ###" is going to get them anywhere

tips of advice :) have a great day.

I'm pretty sure that the "no cash returns" policy is written EVERYWHERE in the store, at the cash wrap, and on the receipt. Don't get pissy at the manager because you failed to figure out the return policy.

the computer is technically the boss in some situations. the computer system is setup to allow transactions that are approved by corporate. they cannot override just because they may be a manager. there are some things that no one can override and this is probably one of them

I completely understand how the staff at Forever 21 is ignorant and rude, I've experianced their service several times.
But in any store you actually aren't allowed to touch or take off a manakins clothing..
But the workers here a total ###.
My experience went a little like this: I get in the dressing room with a practically see through dress (beach cover up thingy)
So, I invite my mom in for her opinion, and one of the workers literally starts banging on the door screaming "ONE PER ROOM!"
"ONE PER ROOM!"
So, I peek my head out the door like,
"Uh, this is my mom and I have a see-through type cover up on (I only had a bra and underwear under it)
"So I'm not coming out."
Then my mom goes over to talk to them, and the ### workers all like
"DO I NEED TO CALL THE MANAGER!?!"
"I WILL CALL HIM!"
My mom WANTED to speak to the manager so sure enough he comes.
He was just like the ### employee.
Straight up yelling at us.
No customer service skills what-so-ever.

I've never really had any issues shopping at The Forever 21 at Scottsdale Fashion Square. The employees don't ask if you need any help, but the quality of clothing is pretty crap so I guess that's to be expected. However, as I was checking out today I was dealing with the manager. Her name is Alexis and she is a MAJOR ###. I was having some issues with a gift card and she was incredibly rude about it. Dirty looks, ### attitude. . . ect. . . This city is full of ###, but when you're doing your job suck it up. I don't know how this girl got promoted to manager when she clearly has ZERO customer service skills!

Gotta agree with quityour[censored]in here. Perhaps the employees of Forever 21 are insulted by this complaint so they feel the need to comment on bagget's complaint and belittle her, but that's not necessary nor is it professional. The purpose of a display on the mannequin is to display the clothes FOR SALE IN THE STORE. If the items are not available, the mannequin should be changed, because to me that sounds like false advertisement or "bait-n-switch". I often walk into a store because an item of clothing on a mannequin catches my eye- and if it's not available, I am not happy. I would try to get the item on display as well, and if I was told that I could not because that particular item was "worked on" to ensure it looked perfect for display I would have a real problem with that. Additionally, if it were on hold for another person it should be removed and placed where other "hold" items are kept. At the very least, there could be a note on the garment stating that it was "on hold" and not available for sale. Speaking of notes, perhaps it would be a good idea to put up a sign next to each mannequin to tell customers to not remove items from the mannequin (I agree with it being not safe for customers to do it themselves). Forever 21 targets young girls, so to expect high school age-ish girls to automatically know that they cannot do this and them berate them for it is not right. Also, there should have been someone to help. She states that she tried to find someone to help her and could not, this is an issue I've also experienced the few times I am at the store shopping for my daughter.

I think it's pretty insane that you all are ganging up on her. As she said, she attempted to find someone to help...there was no one willing to assist her, or even explain what you all just did oh so professionally. She OBVIOUSLY was not trying to destroy someone's "super hard work" or be rude. I mean..this may come as a newsflash, but you aren't getting paid to just stand around and text or go on facebook or whatever else it is you feel is much more important than doing your job. It sucks when you complete a task and have to re do it because of customers. I worked at several retail stores before graduating college, and i know. But, the truth is, the customers don't know you worked until 2 AM on the displays the previous night, and as I've stated- you ARE getting paid, so...you just have to get over it. it's why you finish school..to move out of the crappy field of retail. And, really? MOST retail stores focuses are set on selling their merchandise. Not just displaying it. So..how rude that she 'assumed' she could actually buy the merchandise that was displayed?

There was no reason for an associate to be blatantly rude to a customer. I'm guessing Forever 21 does not focus on training you in Customer Service. What she SHOULD have done was asked if she had removed the dress, then explained politely that she was not supposed to do that, why she wasn't supposed to, and even gone out of the way (this is a TOUGH ONE I know) to explain the hold policy, check to see if it was on hold, and if not, see if she wanted to have it held! I mean, obviously neither of you had a problem doing this (rudely) in your own free time...without getting paid...so why should it be so different when you're actually at work?

You need to realize that you are representing yourselves very poorly. I have an image in my head of high schoolers or girls who are going nowhere but minimum wage for the rest of their lives. Sucks to suck, i guess.

First of all, learn how to spell MANNEQUIN and create reasonable and adequate sentences. Secondly, you DO have to dissemble the MANNEQUINS in order to remove clothing from them. This is VERY difficult to do and can cause injury to yourself as the customer, and damage to a very expensive item in the store. The mannequins are delicate and hard to replace and cost quite a but of money to replace. Also, if you really want the item on the mannequin the associates would be happy to put it on hold when it is removed (this is done TWICE a week) and give you a call so that you can come pick it up. The dress you stripped from the mannequin could have been on hold for somebody else, therefore YOU cannot just claim it. Imagine how upset you would be if you put something on hold and you received a call that you can no longer have the item because it was taken by an unruly customer. And lastly, taking something off of a display is just that. It is an item for DISPLAY only. Do you go into Sears and strip their display beds of sheets and pillows? I sure hope not...

haha, you can't even spell MANNEQUIN, LOSER!

And I'm back, just wanted to add another comment. Your subject line is pretty ironic because it is ignorant and rude of you to disrespect peoples hard work and just go and "decide for yourself" to take something off a display mannequin.

I also wanted to add that in order to take a item such as a dress off the mannequins you have to disassemble the mannequins arms (in most, if not all cases). If that thing fell on you or another person because your dumb need to get that dress is so overwhelming, the store would be company would be liable, not you... how is that fair? P.S. Just because you come into one of our companies stores and set your sights on something you want it doesn't mean that its yours and you have a right to take it off of wherever it is being displayed. Its not actually "yours" until you purchase it. Stop being such a child and thinking that just because you "want" it that you can do dangerous things to take it.

Yeah I second the commenter above me... you've got to be kidding me that you're complaining when you seriously could have hurt yourself and another customer by taking apart a mannequin. There's a reason why customers aren't allowed to do stuff like that. They could fall and get hurt and then sue the store. She had every right to be pissed at you for that.

You actually aren't allowed to take stuff off the mannequins. A) Head office sends us pictures of EXACTLY what MUST be on our mannequins. We can't just replace a dress that is on it with another dress. B) Our visual team slaves ALL DAY to put look through the store and find those items, steam them to perfection and put them on each mannequin. Everyone wants the stuff that is on the mannequin. If we allowed everyone to take stuff off the mannequins EVERY single mannequin in the store would be naked and the visual team would have to do constantly fix them. C) It is dangerous for customers to remove items from mannequins... once this lady came in our store, got on a table and tried to take off something from a mannequin. The mannequin ended up falling over and hitting an unsuspecting woman's baby stroller with her baby INSIDE.

I work at a new location in Lexington, KY and lml62, we are pretty much forced to be annoying. They make sure we're talking to you and asking you stuff and trying to get you to buy more items. I hate it, and I know people don't like that when they shop.

That's weird, because I'm actually a customer there and i have seen a lady just completely talk down to another employee almost everyone I'm there. I actually stopped shopping there cause everyone there seems so annoying and fake and won't leave me alone when I'm shopping.

Actually the poster in question has just been fired from this job. She did not quit as she stated in her letter. I too work at this location and Terry is nothing like she mentioned. I won't give you the reason that this person was fired, however most employees get along with Terry and love her. It is the other way around unfortunately and the writer of this letter has been rude. Used profanity against a customer. I admit the customer was being rude and unrealistic. But funny thing is she talks about setting bad examples to children when she uses profanity in the presence of children.

I had a dress arrive damaged and went online and reordered it immediately because my daughter wanted to wear it for Homecoming. I quickly sent the dress back the next day. It has been going on four months now and I still have not received my refund. I have spoken with customer service and they have confirmed they received the return and they told me they don't understand why I have not received my refund yet. Sad they treat their customers this way. My daughter wants a gift card for Christmas but I refuse to shop online for this store ever again. From what I have been reading the stores are not much better either when it comes to their return policies.

I ordered online and I received a broken hoop earring. Even if it was an inexpensive piece, it was still a broken piece. I won't open the package. It is hard to get in touch with Forever 21. I just called and spoke with a Customer Care associate and she told me jewelry can't be returned. I told her it is broken and I will not pay for a damaged item, I am a customer, and why should I be charged!? She said MAYBE I could get my money refunded. She took the order number and said she would fill out an Escalation? form for me. We'll see what happens. I am going to hound them about this, even if it is only an earring. It was shipped to me broken. People who order things should not have to accept broken items. It's the principle of the thing! If this is their business practice, then they should be reported to the Better Business Bureau. After I had ordered online, I started hearing bad things about their business practices. I wish I had never ordered from Forever 21, but my granddaughter wanted some things for Christmas from that store. Never again!