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4.2 811 Reviews

Forever 21 Complaints Summary

43 Resolved
156 Unresolved
Our verdict: When using services from Forever 21 with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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9:02 pm EST

Forever 21 service

Today, I was in your store 4 people were in front of me I waited 45 minutes in line, you had 3 people on the floor when the person asked for help, no one came, when it was my turn I was to buy one get one free not the cashier new are your supervisor new, I had to wait another 20 minutes for them to figure out how to do this I had to tell them, they were to buss on their cell phones, these are the people u have running your company, no wonder stores go out of bussiness it's the people u hire, how much bussiness do u think u lost by making us wait, u r location is in the mall do u no how many stories their are, I will never go in their again, and I will tell everyone how you do not have the coustomer feeling, Jacksonville nc

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11:22 am EST
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Forever 21 town center mall kennesaw, ga and toll free line

TO WHOM IT MAY CONCERN:
I'd like to file a complaint and here's what's happened.

I wanted to get in contact with you to let you know that the service provided by your assistant manager at the Town Center Kennesaw Georgia store is one of the rudest customer service employees I've ever met. I went in trying to exchange shoes that were too big and all she did was talk down to me and tell me that I should have known my shoe size which I then took off the shoes I'm wearing to show her that my size is 8 which is also what I ordered. Precedes to help me by telling me she's not the one who makes the shoes this whole time she doesn't touch her computer she doesn't bother asking another co-worker they were at least 8 other people there. So I left with the shoes that were too big after wasting about the same amount of gas as the shoes would have cost at full price.

I then get home and proceeded to try and call your toll free customer service line. I do this leave my number expecting a call back and no one calls back. So I call again wait 30 minutes a person answers and then hangs up on me. This happened twice. As well as that the toll free number informed me of live chat on your website which is not there I followed the instructions given by the automated voice to find it and I could not find your live chat I Googled Forever 21 live chat and it wasn't there.

Needless to say I still have the shoes that are too large and yet somehow size 8. I still haven't gotten any customer service from any employee I've attempted to contact weather in store on the phone or online and I am a relatively regular customer at the store.

I find this absolutely ridiculous and suggest you rethink the system of the how things are done. And also consider finding a new assistant manager for the store in Town Center mall in Kennesaw Georgia. I am far from satisfied as a customer and feel belittled as a person because of your employee.

I expect a follow up email AT LEAST. A follow-up call would honestly be more professional. I'm appalled at how business is done here

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5:56 pm EST
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Forever 21 online ordering

I placed an order from Forever 21's cyber Monday sale (the items were on sale with free shipping). I received the order and one of the items is the wrong thing (I was sent a shirt instead of the dress I ordered. When I called Forever 21 customer service, they said I can return the item (which is not what I ordered anyway) and get a refund (of an item I never received), but they will not send me what I actually ordered. Instead, I can reorder it without the sale price or free shipping. Since this was Forever 21's error, I cannot believe that their policy is to not honor the transaction that I made in good faith. Instead they expect me to pay full price plus shipping for the item I should have received if not for the stupidity of their warehouse employee.

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7:26 pm EST

Forever 21 online order forever21

I have been waiting over 3 months for a refund for merchandise I returned to this company. I paid money to ship the merchandise following the address & instructions I was given. First I was told they never received it. When USPS tracking confirmed that was a lie, they finally told me the credit was processing & to wait 4 weeks. 4 weeks later when no refund appeared I was told there was an "error" processing the refund. Two months later I am being told them exact same thing every time I call. I have had 2 "supervisors" do nothing & refuse to call me back as they promise (Ian & Riann). I have a "manager" (Joan) refusing to call or email back as she has promised. I have been lied to, ignored, misinformed and misled by this company for months.I follow-up about my refund every 24-48 hours as directed & I am given lie after lie about why they can't process my refund yet. I am so disgusted with this company & their horrible customer service. I have wasted hours and hours trying to resolve his problem & I have finally been advised to sue them in small claims court for my refund & the damages incurred since then. How foolish that a simple return will cost them so much more money in the end. I honestly can't believe what I have endured from this company for so long.

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10:46 am EST

Forever 21 rude manager

I called up to Forever21 and was rudely greeted by manager Ashley McCoy. Before I could finish asking McCoy a question she would rush to answer me. Then she hung up the phone so I called back to get corporate number and she hands the phone to another young lady Amber, who gave me the wrong number. This was very inappropriate and shall be handled accordingly.

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8:25 am EST
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Forever 21 return

I returned a product they received on 10-31 & still have not received credit for it 11-29. They are telling me it's because they are working with other companies to sell some of their products & its the company they are working with that hasn't refunded my money yet. They tell me everytime I call that they will call the other company. First of all I paid FOREVER 21 & they are responsible for the return not another company they choose to deal with.
I shop a lot on line & in store. I will NEVER purchase anything again! This is the worse customer service I have ever dealt with. I will be notifying my bank $ every site I can file complaints against this company.

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3:09 am EST

Forever 21 Never again

wtf was it?
I bought a dress 35 dollars worth. Paid for it and my bank account showed that they charged 50 dollars instead.
I immediately called them and asked why the hell they did it. They said that while I was purchasing the dress its price changed.
Oh really? How convenient? But what do I have to do with this? I am absolutely sure that you're not allowed to do it.

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5:52 pm EST

Forever 21 online final sale orders

I bought around 4 orders through the website since I used the quick view to add the items to bag so I couldn't see if the items were final sale or not. On the order confirmation did not show it too. Then these items all marked final sale and they do not let me to return it. Try to talk to their customer service. Bad Customer service. Forever 21 should change their return policy. It's not fair at all. Now i have to keep a lot of clothes do not fit me...

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2:04 pm EDT

Forever 21 returns

My daughter purchased a shirt on October 26th 2017, paid cash for it totaling $13.90. Yesterday she returned the shirt that simply did not fit as desired. I waited in the car because she had the receipt and the shirt was under worn with tags still attached.
These are the facts up to the point of my seriously dissatisfied exchange with Forever 21's "return policy".
If this is not your policy then I will anticipate some semblance of care in order to make sure this doesn't happen with anybody else. Your cashier at Forever 21 Tustin Marketplace 2856 El Camino Real Tustin California 92782 cashier number 2131525 Larissa, told my 15 year old daughter that she needed someone with a valid ID in order to give her the cash that she paid back. Otherwise it would be an in store credit. My daughter didn't need or want an in store credit, she wanted the cash back. My daughter had to come back out to the car, explaining this to me and have me come inside to, not only show my ID, but Larissa entered all info from it and asked if it was all correct.
I don't have time for this type of inconvenience, I run several businesses and my time away from the phone is removed by your company policy. I personally think this policy is ridiculous and consumes more time than is necessary for me, my daughter and your cashier. Please explain to me why if I pay cash for something I have to show my ID in order to get the cash returned? I'm demanding compensation for my time and the inconvenience of this all until you change your policy I will continue because both girls spend an awful lot of money at Forever 21 throughout the year and I think this is ridiculous once again.

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Tokyocat
, US
Jun 11, 2018 9:10 pm EDT

I work at F21 and like pobarjenkins said, ID is now required in order to prevent theft. In order to complete the return/exchange process when receiving store credit, we need to see an ID because the system will not allow employees to proceed on the computer screen unless a valid ID is entered in. Even if we wanted to complete the return process without an ID, we would be unable to in this case.

Regular return/exchange transactions typically do not require ID, but store credit does.

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pobarjenkins
Minneapolis, US
Nov 05, 2017 2:41 am EST
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Return policies requiring identification for cash refunds are becoming increasingly common due to theft. I think you are being unreasonable by expecting something for free.

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Shaun R.
, US
Nov 04, 2017 10:24 pm EDT

The policy of getting such information and an ID, respectfully, seems very reasonable.

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7:08 pm EDT

Forever 21 employee relations

Earlier tonight, I asked an employee (Tanya) in the East Hanover store to help me reach a dress in medium and large (better safe than sorry - I'm generally a medium). When she got the medium down, I asked her for a small as well, because the medium looked larger than I expected it to be. She pointedly looked up and down at my body and said you look like you're at least a medium, in a pretty nasty way.

Please speak with her so that other customers don't get treated this way.

I'm not that heavy (135) and she made me feel like crap. I was in baggy clothes, which might have given her that impression. However, I wear those items so that I am not sexually harassed at work.

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6:14 pm EDT
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Forever 21 money return

I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can't help but submit this letter of complaint hoping for a fast and adequate resolution.

On date I purchased a romper and upon trying at home, the size didn't fit me at all. On date…. I returned the item and was waiting for my refund but instead I received an email that the money will not be refunded as the jumpsuit was worn before.
Pease note that the jumpsuit was mailed to you unwashed, undamaged, unworn and with all tags attached. As it was in Large size and did not fit me and unfortunately you didn't have X Large size from it. I Originally went to the store and tried to return it and the lady said that they don't accept a return in the store for more than a specific amount of money.
I have been in contact with your customer service for the last 2 weeks arguing about the jumpsuit that it has deodorant marks on it. And that I need to contact the warehouse to request my refund. I contacted them three times each time I had been told that they will contact me in three days, last time it was a supervisor and she said that she will call me on Tuesday 10/24/2017 as I was talking to her on 10/21/2017 but did not get any reply from your end.
I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue in an urgent action.

I request from you to arrange immediately for a full refund.
I trust that you will take the necessary precautions to prevent such incidents in the future.
My order number is [protected] and was ordered on9/14/17.

Awaiting for your prompt reply
Engy Fam
Phone [protected]

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Update by EngyFam
Oct 27, 2017 3:22 pm EDT

I don't get your question? Yes I should get a refund if I returned back what didn't fit me.

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Shaun R.
, US
Oct 27, 2017 12:17 am EDT

Is there something in their policies, before making the purchase, that would require a refund?

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K
6:01 pm EDT

Forever 21 discrimination

I’m making a complaint about your company because I feel discriminated against. I had an interview at a forever 21 here in Canada where I live. The interview went good and everything but I feel that I wasn’t hired because I have a learning disability which I brought up to the man who hired me. What happened to fair opportunities for all? I don’t feel it’s fair considering im a hard worker. I may learn differently but I’m no different than anyone else. I won’t be shopping with your company again because of this.

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3:51 am EDT

Forever 21 unprofessional

I waited for almost a month to hear then that they returned my items to the warehouse. I still don't understand the reason of it as their reps don't tell me that, they simply have no idea. Maybe it was their system error or stuff like this, but I would like to get an adequate offer from them to resolve my issue. I know I want too much, they are not so professional for actions like this.
Asked for a refund, they said it would take 8-9 business days. Why so long? Why can't you charge us within the same period? Oh well, I guess I'm too frustrated to say more.

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3:22 am EDT

Forever 21 think twice before ordering from them

They sent me a wrong size dress. I contacted their customer service. The girl named Sarah said that I have to send them photos of the dress via email to make them sure my problem is real. Hmmm... Ok. I did what they wanted. It took them over 3 weeks to make a decision and it was against me, unfortunately. They said it's been a long time since I received the dress, so it was impossible to return. What? it was you who spent years on deciding what to do with my case and now you want to blame me?
I'm sitting here with my dress and have no idea what to do.
I doubt I'll even shop online again

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4:31 pm EDT
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Forever 21 unethical behaviour

Hello
on 8/29/17 my wife went to your store ( forever 21 ) located at the ocean county mall in Toms River, new jersey 08753 . she bought a pair of jeans earlier and she went to the store on that date in order to replace the jeans as the product is damaged, she wear the jeans for one time and realized that it has three halls on it, she had been refered to the store manager for assistance, she told the manager i would like to replace the jeans with another pair, the manager stopped her saying the tags aren't on the item and you already used it so i can't help you, my wife informed her that she has the tags and the receipt in the bag with her, the manager responded that i can't help you as you used the item not even asking about the reason why my wife is replacing it ! . my wife tried to show her the damage on the item but she refused to even let her show her anything or even giving her the chance to explain the return reason, the manger response was i can't help you have a good night throwing the bag to her and walk away from the counter, my wife was shocked from the manager's attitude, left the store with a very bad experience given from a manager at a well known establishment that had been in the business for many years . my wife came home and told me about what happened, i promised her that i will go with her to the store may be its a miscommunication issue between her and the manager as my wife just moved to the country 4 years ago i thought may be she didn't understand what happened from the manager .
on 8/30/2017 i went with her to the store at 7:30 pm asked for a manager and the same person came to me with a very negative attitude, i told her my wife came 2 days ago to return this item can you please tell me the store policy for returns and exchange, her answer was i cant remember her, i said that is fine can you please look into the issue that we have, now she remembered her !, i asked if she did give my wife the opportunity to explain why she is returning the item, and her response was i don't have to ! i cant do anything for you she cant return it, if the product is damaged i cant return it . are you kidding me here, buying a product from a well known brand in a damaged condition don't make you subject to a return ?! at least emphasize with the customer and explain to them there options instead of yelling at them, by the way her employees where in a shock mood from her reactions, then she told me wait a sec as i am going to call my manager now, she went and grab the phone from the counter and called the manager, but guess what she actually called the mall security who showed up in like 5 min, i was shocked, she asked them to kick us out of the store, stating to them that we yelled at her and screamed at her which is not true, the security guards asked us to leave the store as she is not willing to assist us any further, she created a seen that wasn't really necessary at all claiming things that didn't happen . we left the store with the security guards that also asked us to not come back to the store ! what is going on i had been in the hospitality industry for more than 8 years and never treated a customer like that, i don't believe that is the culture that a well known establishment like FOREVER21 teach to there employees and would like you guys to look into this matter . i can be reached at [protected] . the way that we where treated at your establishment is not acceptable at all and its not fair as well . will look into a response from you guys as soon as possible .

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4:59 pm EDT

Forever 21 delivery issue

I placed the order on 2nd of August today is 19th and I still didn't received the package even the website says that delivery time is 3-5 days . I've e-mailed the costumer service of forever 21 couple times and I didn't receive any responds . I would like to receive the full refund for my purchase as I've never seen such a unprofessional behaviour from any company. ( I am doing online shopping regularly for many years). My order number is [protected].

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12:12 pm EDT

Forever 21 hours of operation

Arrived at Westfield Shopping Center Mall in Palm Desert California a little before 10 a.m. Saul staff sweeping and cleaning floors no store hours posted on the windows waited for about 20 minutes realize that they were not going to open at 10 until we looked it up online recommend posting hours on Windows when the mall opens up earlier and staff behind the window could have let us know that it open at 11 instead of just looking at us standing there buzzing around

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8:23 am EDT
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Forever 21 bad behavior of security personnel

We went to Forever 21 Robinsons Magnolia branch earlier. Nagpasama ako sa friend ko para bumili ng leggings. Nakakatuwa kasi yung saleslady very accomodating. She gave me recommendations kung ano yung pwedeng itry. So ayon nasa fitting room na ako. Yung friend ko naman, habang naghihintay sa akin, umupo sya muna and sa tabi ng upuan sa may fitting area, may nakita syang wall outlet and nagcharge sya. Di naman nya alam na bawal. Ang nakita na sya ng mga saleslady. Siguro nasa dalawa kasama na yung nagaassist sakin pero di naman sya sinasaway. So akala na okay lang. Palabas na kami ng fitting area and may guard na lumapit sa amin ang sabi "Alam nyo bang bawal magcharge dyan". Sobrang galit yung approach nya so nagsorry naman kami. Ang direcho lang hanggang palabas na. Bago pa kami makalabas. May ida pa ulit guard ang humarang samin. Sobrang panget ng approach "Kayo ba yung nagchacharge don?" Wala man lang maam or miss na tawag. Sabi namin. Opo kami nga po and may kumausap na nga po samin. Pasensya na po. Pero tuloy tuloy pa din yung guard. "Bawal yung magcharge dito.Alam nyo naman na private to. Pwede ko kayong icomplain!". Sobrang nakakashock kasi ganon yung approach samin. Pwede naman kami sawayin nung nagchacharge pa lang ng phone. Nakita na yung friend kl ng ilang saleslady ang walang lumapit so akala nya okay lang. And kung kailan nakabili na ako at lahat saka lang kami nilapitan nung guad. Wala pang 10 mins yung pagcharge ng friend ko pero parang ang dating eh nagshoplift kami or what. Sobrang bastos nung approach nung ladyguard na hindi na kami gaano nakaimik kasi nasa state of shock pa kami. Iniisip ko tuloy, siguro kung ibang customer yon na sosyal sosyal, hindi ganon yung approach nila. Sobrang nakakadisappoint. Walang customer service. Pwede naman kami pagsabihan ng mahinahon at hindi parang pinapahiya. Sabihan pa kaming "Pwede ko kayong icomplain!" Humingi na kami ng dispensa. Pero hindi ko talaga mapapalampas yung ginawa sa amin. You can watch the cctvt. Mas okay siguro kung maring nyo pa kung paano yung approach mga mga ladyguard don. Customers din naman kami. Hindi dapat ganon ang approach nila. I'm so disappointed sa Forever 21 Magnolia branch. I told this story to my sister and gusto nyang bumalik sa branch na yon to talk to the manager. Nakakalungkot. Never na akong mamimili sa branch na yon because of what happened.

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9:00 pm EDT

Forever 21 this company has a lot to improve on

Consider this when applying to Forever 21 at Oshawa Center. When a company provides multiple hiring positions, despite of when the store started business, it means this store is already experiencing and having many civil issues affecting their business. This one here started September 2016, and currently hiring for over 10 positions. Why? Because the business needs help. Why does it need so much help? Perhaps the issues are from the management.

One giant issue of this company/store, is over-hiring and cutting hours. They just over hire so many employees, (the manager also claims he/she does not fire people, making him/her seems like the best manager ever) but at the same time having to cut employees' hours due to this, in order to make the business look like it ain't loosing money. It's unfair! Especially when we all are here for one reason - to make a living! The company is doing so for the reputation, making it seems like it is a friendly workplace and everyone is treated like a family, providing a lot of hiring opportunities, but explain how is it friendly when it is cutting people's hours, even those who works full-time are sometimes ask to leave early. There are even employees who only work once a week. How is this a friendly working environment?

The management needs to improve on 3 subjects.
One is to improve on interview and hiring skills. During the online application and job interview, the job description is very minimal. The interviewer expect you to know, understand and have the experiences in the position you are applying for, even when the job ad said "no experience required". Therefore, it can lead to surprises when new employee started the actual work, thinking the roles doesn't match up with the job description.
The interviewer claims the store to be multi-cultural friendly, for he/she hires employees of different races, but yet, has no knowledge of different cultures do businesses differently, due to cultural differences. (The founder of Forever 21 is a good example. A Korean couple opening business across North America. He uses Asian standards to maintain his business. Like employees are not allowed to confront shoppers if caught them stealing, because in Asians' mind, this is consider little things to not worry too much of. Americans/Canadians wouldn't make this a company policy knowing that it can affect the business by loosing money. Look at the company now when comparing to other clothing retail stores that are founded by North Americans, which one is earning more? Research that!) You just can't expect a new employee with only abroad working experiences, to apply that into the current job position, when knowing that he/she is new to this province and position, and is here to learn and gain Canadian work experiences, just to stay strong and try to make a living. That's what the new employee is here for. Either you don't say you're multi-cultural friendly, or you simply just don't hire people who only has abroad working experiences, when you have no patience in providing the training.

Secondly, the management needs to improve on training skills. When promise to provide complete proper training for new employees, please do so in a proper way. For example, when you are training a new employee to do a whole complete proper opening, you need to schedule him/her to be at work an hour earlier prior to the mall opening time. Let him/her have the experience of doing the whole complete procedure, instead of scheduling him/her to half hour prior to mall opening time, and expect him/her to do an 1 hour work all within 30 minutes. You are the manager and yes perhaps you can do the job within 30 minutes, but he/she ain't a manager. So don't expect too much! Learn to see things from new employee's perspectives, not putting your abilities of doing something towards the standard, and expect them to do the same. You're the manager, not the new employee. He/she doesn't have to do what you can do, for he/she ain't the manager. So be patient and provide the new employee with all the complete training properly with patience.

Lastly, the management needs to improve on improving themselves. When stressing the importance of being a role model and communication, the management aren't even doing so themselves when expecting the employees to. For example, a role model management would give all the proper break times to each and every employee, not causing some employees having to miss one of their breaks and sacrifice their own time and energy. A good company can only become better when learning to reflect on themselves, taking critics, and improving themselves, just like when interviewing, you ask the candidates what are their weaknesses. It's the same logic. When inferiors advice superiors what not to do, is not because they don't respect you, it's because he/she wants you to remember you are representing the company. A sales associate once came up to the cash counter to advice the superiors not to be behind the counter and chatting loudly, when there are no line-ups at the cash. One of the assistant manager flipped out and said "who does he/she think he/she is? He/She is only a sales associate. How dare he/she talks to me this way". If you ain't violating the company rule, would you think one would speak up? It ain't about the level of position you are, it's about representing the company. If you want to chit-chat loudly, do it outside work. Do realize you are at work to work. Work on communication so that you can handle such situation better. Why make something so small into a drama when it is a good opportunity for you to improve yourself, make yourself better and show you are a role model.

Safety awareness needs to be taken more seriously. New employee was almost injured by a misplaced fallen ladder on his/her second day. Stock manager used an old clothing rack for moving the boxes of items to return to the warehouse, and one of her finger got injured and blood burst out. When the company is aware of this old broken clothing rack, why not replace it! Employees went to get the first aid kit when this injury happened, the first aid kit weren't even properly provided. Ice packs are still in the kit and not in the fridge like it's supposed to be, band-aids weren't even in the kits, only bandage cloths, and not even a wound spray in the kit. Explain what this first-aid kit is for then!

Founder, there is no point of spending money on plastic wrappers and wrapping papers to protect items, which is not so environmental-friendly, when you don't even care if shoppers are stealing. Us, employees, are like working for a company which encourage stealing.

Most outrageous thing that happened when resigned, the manager expressed that resume betrayed him/her, insulted the work experiences stated on it as well as the skills, and accusing the writer of this post to be a liar. The manager stated if performances and ability don't match, then don't put it on resume. How dare the manager said what not to put on resume when 1) the writer of this post did work for that position and have experiences, 2) the manager obviously know the writer of this post is trying his/her best to adjust and adapt to this new place where there are no families nor friends to support, and that the writer of this post is fighting hard to make a living at this foreign country, so don't dare freaking tell the writer of this post that an incomplete resume is better. The writer of this post now clearly understand how bad this company is, especially that the company hire someone so outrageous as a store manager. The writer of the post does not regret to resign the job.

Seriously, not worth working here when working hours at this unhappy workplace with a not so good paid. Other clothing retail companies are already hiring full-time positions above $15, when here is still under $14. Also, during interview, the manager said he/she got hired as a manager without prior experiences, so just this can tell you a lot about how this store is.

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Update by IamAnnonymous
Aug 22, 2017 3:42 pm EDT

Left company around the end of last month, receive salary statement this week, when store promised to mail it to me a week after I left.

Update by IamAnnonymous
Aug 13, 2017 7:26 pm EDT

A guy come in store requested to see the manager so he can hand in the resume, yet the manager not only told him we're currently not hiring, but didn't even take the resume. The thing is, at the time we are hiring a cleaner, and the manager just told me that the guy doesn't look like a type of person who would apply for a cleaner position. Isn't it illegal to judge people based on appearance especially during this hiring process? It's like jumping to the conclusion too fast without even giving a chance to know this guy better. People don't just look for jobs without reasons. There are people out there willing to do anything just to pay off bills and all, and to gain work experience just starting from a kick starter position. It's just a retail store who hires minors such as part time high school students. It ain't like a office company who needs professional cleaners that knows how to use big cleaning machines and all. Our cleaning tools are just the basic broom, mop, vacuum, duster, wipes, garbage bags...etc. Basically, anyone can do this without being certified.

Update by IamAnnonymous
Aug 09, 2017 5:13 am EDT

Also, another important thing I forget to mention regarding being a role model and violating company rule is that, when you are put to work at the cash, each cashier is suppose to only work with their own machine, meaning no other person is allowed to work on your machine without permission or without being supervised, and when you are not working on your cash machine, say for example on your break or covering a coworker's tasks since he/she is on break, then you're suppose to sign off. However, no one who works at the cash is doing so. Therefore, sometimes this leads to false accuse towards the main cashier who is responsible for his/her cash machine, to be the one stealing money, when the amount of money that's suppose to be in the machine doesn't match up. It could be anyone that uses the same machine who made a mistake when returning changes to customers. The management never accuse the head cashiers because they believe the head cashiers are fully and properly trained so they shouldn't be the ones who make the mistakes. Mistakes can happen to anyone! If the main head cashiers are so-called well trained, they should have known not to let multiple users use on one machine, and that they cashiers are properly sign/log off. We have a total of 6 or 7 cash machines, why is it limited to only opening 3 machines and some people have to "share" the machines when that's not the company policy.

Another company rule many colleagues break is holding items for their own purchases before the customers. You are not suppose to hold items for yourself while you are working. You can only purchase store items outside your working hours, meaning after or before work, and during your 30 minute break (however wouldn't advice to shop during the 30 minute break because you may be ask to assist customers when you are seen on floor, and you loose time having your meal and/or having a washroom trip. Basically, 30 minutes is very short and pass by very quickly). Only those who works within the management team can check your bags when you leave work, and the only ones who can cash in employee's purchases. (Employee discount is only 10% off)

Beware of nasty coworkers who say one thing to your face and another to your manager. When you work under minimal supervision and something happen to you, say you made a mistake or when your work performance is unsatisfied, the manager is not going to confront you because he/she is too busy to know the truth of the situation, so the manager will get the story from one of the assistant manager, and if the assistant manager doesn't know the whole truth and/or making up stories, you are still the one in trouble and the one to be blamed. This is what the poster of this complaint meant by the store is having issues with communication.

When you actually start working, you will realize your position is just words and titles, what you are really doing as daily tasks, is doing almost everything. You are expected to be trained for doing every roles so you can cover another person when they are on breaks. Sales associates working on floor, the fitting room, the cash, the stock room, the visual displays, the shoes and accessories...etc. You are basically being force to work up towards the management team rather you like it or not. Some roles also required tests and certification, you are not allowed to be put to work under the station if you are not certified. There are 5 certificates in total to be completed if you want to be in part of the management team. When an employee is put on examination, he/she is suppose to watch a video about the role first, then asked to be put to perform the tasks for the test. Basically, you are working for multiple positions but your pay stays the same. Worth it?
The poster of this complaint was suppose to and been told to watch the 5 videos to work towards the 5 certifications, on his/her very first week of work, because he/she works within the management team, but that never did happen, the management never scheduled the time for this to happen, so the poster of this complaint has to learn everything on his/her own. It's A LOT to take in for someone who never work at retails and the position is all new to him/her. Again, training not fully and completely provided, nor it is properly provided. It makes an employee question a lot, exactly how much does the management get trained. Why so many things are promised or suppose to be, but never seen? What happen to the role model, the communication, the training...everything!?

To sum it all, it's simple to see how the store have issues because when the management have a lot to work on, the team ain't gonna perform well either, because the management is the role model, and when the role model isn't representing the company role model, the whole team is just gonna stay at where is it now, and no one can perform work above and beyond in this condition.

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Forever 21 horrible customer service & very arrogant attitude

Horrible Customer service & Very arrogant attitude.

I purchased over $120 online & $50 in store about 5 days ago. And now the items gone on sale from $19.90 to $13.93 & from 15.99 to $11.13.
When I called them for the price match, they are refusing to price match the items, and extremely with a rude attitude, their response is “That how it is, that is our policy, if you don’t have other question good day”
Last time I ever purchase any item from them.

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Forever 21 Customer Reviews Overview

Forever 21 is a fashion retailer known for offering trendy clothing and accessories at affordable prices. Catering primarily to a young adult demographic, the company provides a variety of products including dresses, tops, denim, shoes, and jewelry. They also offer a selection of beauty products and home goods. Forever 21 maintains a presence both online and through physical stores, giving customers multiple shopping options. The brand frequently updates its inventory to reflect current fashion trends.

Forever 21 In-depth Review

In Summary: Forever 21 offers a dynamic and trendy selection of clothing and accessories that cater to a young, fashion-forward audience. With a user-friendly website and competitive pricing, it stands as a popular choice for affordable fashion. While the brand has faced criticism over quality and ethical practices in the past, it continues to be a go-to for seasonal trends and fast fashion.

Website Navigation and User Experience: The Forever 21 website is easy to navigate with a clean and modern layout. Categories are well-organized, making it simple to find specific items. The site is mobile-responsive, ensuring a seamless shopping experience across various devices.

Product Range and Selection: Forever 21 offers a wide variety of clothing options, including the latest trends and essential basics. Sizes available cater to a range of body types, although some shoppers may find certain items limited in plus sizes. The brand regularly updates its inventory with seasonal collections that reflect current fashion trends.

Pricing and Value for Money: The pricing at Forever 21 is affordable, making it an attractive option for budget-conscious shoppers. While the prices are competitive when compared to similar fast-fashion retailers, the brand frequently offers sales and discounts, providing additional value for money.

Quality of Products: The quality of Forever 21 products can be hit or miss, with some items not holding up well over time. Material and fabric durability vary, and customers are advised to read reviews for fit and sizing accuracy before purchasing.

Online Shopping Experience: The checkout process on Forever 21's website is straightforward, with various payment options available, including credit cards and PayPal. The site offers a guest checkout option for those who prefer not to create an account.

Customer Service: Forever 21 provides adequate customer service, with multiple support channels including email, phone, and chat. However, responsiveness to inquiries can sometimes be slow, and experiences may vary.

Shipping and Delivery: Shipping options and costs are reasonable, with free shipping available on orders that meet a minimum purchase requirement. Packaging is typically standard, and delivery timeframes are in line with industry norms, though peak times may see delays.

Returns and Exchanges: The return and exchange process is relatively straightforward, with clear policies outlined on the website. Refunds are processed in a timely manner, and returned products are expected to be in their original condition.

Customer Reviews and Feedback: Customer reviews on the Forever 21 website provide insight into overall satisfaction. While there are many positive testimonials, some customers express concerns over product quality and resolution of complaints.

Sustainability and Ethical Practices: Forever 21 has faced scrutiny over its environmental impact and labor conditions. The brand has made efforts to address these issues, but shoppers concerned with corporate social responsibility may want to research the brand's current practices.

Loyalty Programs and Incentives: Forever 21 offers a rewards program that includes membership benefits, a points system, and exclusive offers for frequent shoppers.

Brand Reputation and Image: Forever 21 has a strong market presence and is known for its fast-fashion model. Collaborations with designers or influencers are part of its strategy to maintain a trendy image, though public perception is mixed due to past controversies.

Accessibility and Inclusivity: The brand has made strides in size inclusivity, offering a range of sizes in many styles. Forever 21 uses a diverse range of models, but it is unclear if they offer adaptive clothing options for individuals with disabilities.

Social Media Presence and Marketing: Forever 21 is active on social media, engaging with customers and frequently updating content. Their marketing campaigns are vibrant and aligned with current trends, often featuring promotions and special campaigns.

Legal and Compliance: Forever 21 adheres to consumer rights and has a comprehensive privacy policy in place. The brand respects intellectual property and addresses compliance issues as they arise.

Overall Satisfaction and Recommendations: Many users would shop at Forever 21 again for its trendy selections and affordable prices. When compared to similar retailers, Forever 21 holds its own, particularly for those seeking the latest trends on a budget. Recommendations would include shopping with an eye for sales and being mindful of the mixed reviews regarding product quality.

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