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Forest River Customer Service Phone, Email, Contacts

Forest River
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1.2 272 Reviews

How responsive is Forest River's customer service?

13 Resolved
258 Unresolved
Very poor 🤒
We don't know much about how Forest River handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Forest River and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Forest River reviews and complaints 272

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Newest Forest River reviews and complaints

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6:03 pm EDT
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Forest River 2014 lexington 28' c-class

We purchased this C-Class from Bob Ledford RV's over a year ago, previously owned. The motor home only had 14K miles on it and looked pretty clean. We've kept the RV garages except while on the road. We noticed last year that the upholstery on the Jack Knife couch was cracking. I thought perhaps the heat was getting to it. Then on this trip out last week, I noticed the seat is also cracking and peeling. After going on a Google Search, I've learned that thousands of complaints trusting the upholstery are listed. Some were able to get new upholstery and replaced furniture. I've read that some have spoken of a class action lawsuit. Has Forest River sought remediation from the fabric company to address it's customers' complaints? I'm looking for answers as I'm looking at a bigger, newer motor home and I'm concerned that I won't get a fair trade because of the defects.

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8:39 am EDT

Forest River 2018 surveyor 267rbss

Poor quality in the trailer build. There are trim pieces falling off the ceiling and walls. The countertop in the bathroom is chipped like something was dropped on it. The inside radius of the trim on the counter top was too short and put on anyway so it isn't even touching the counter top. The under carriage is rusty already and it has only been 1/2 a year. The grey and black water tanks were clogged due to the fact they didn't clean out the 2" hole saw piece left from drilling. The front left scissor jack bent during a windy storm. I have pics that I have sent to the dealership and also a Heather Horton. Not all the pictures won't load on here. If there is a point of contact, I will send them to them

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Forest River 5th wheel poor construction

Bought new ceder creek champagne 38el in September 17 and have had nothing but trouble with this American made product, water heater broke, both air conditioners broke, gas all leaked out with just 2hrs of life, the workmanship of this company is appalling, if that happened in the UK they would be of of bissness, but I guess that why we are a great country and the USA is finished, what do they make that's any good.

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1:35 pm EDT
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Forest River Columbus compass by palomino

Ordered the palomino columbus compass 377 mbc (loved the floor plan) to be built (9/16). Since taking ownership (1/17) we've had a myriad of issues. After our 1st outing (4/17), we had 2 pages of defects that needed to be addressed & it went in for service. Had to get palomino customer service (j. Shenefield [protected]) involved & she extended the 2yr warranty by 6 months (yet provided no proof of that). Now, the front slide leaks at the bottom right corner (inside) when it rains-carpet gets soaked. Front bedroom lights short out (this was supposedly fixed last year) during storms-leaving us w/out overhead lights (& worries of fire) for 2 days of our current vacation. The ac vent in the side bedroom blows cool air for awhile, then stops, leading us to believe something is in the vent that eventually blocks air flow. We have a whole list of other repairs due to lack of quality. I already called, from vacation, to make an appointment for repairs; 1st available opening 7/24/18 (over a month out). And now, as we drive home, w/an air ride hitch, the section of the camper with the for-mentioned leak has a huge crack that has torn through the outside (gel coat) of the camper. Just called the palomino customer service number (above) and spoke to ms. Shenefield, who didn't express any concern & simply advised us to "caulk the area & continue to use the unit as normal until it can get in for repairs." when I advised that the torn section of the camper would need to be replaced, her reply was, "well, we don't know that yet." uh-well, I do! She referred a service called ‘mobile tech' if we wanted to have it looked at sooner, but advised that they were not a contracted company so we'd have to pay out of pocket for them-wth?! "customer service" made no effort to see if they could get us into a shop in our area any sooner than over a month away. Their attitude was extremely blasé. I even said, while on the phone, that I was "concerned w/their lack of concern." now, here it is, vacation season, & I can guarantee we'll need to cancel at least 2 trips b/c this piece of garbage will be in the repair shop. And, in reading other complaints, god only knows how long these "repairs" will take! There is no quality in this product or the "customer service!" very angry! Do not buy forest river products!

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10:39 pm EDT
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Forest River Tire rating for larger fifth wheels

Bought my Forest river Sierra 379flok in Sept on 2017. Did put approximately 8 to 10 miles on the new tires that came with the coach. All tires a size 235 /80R 16 load rating e. First week of June I experienced two tires separations on the rear axle, one on each side. The date code for these tires were in the year 2015. The tires in front of them are made in 2016. The coach was built in 2017.

First complaint... Why are "e" rated tires placed on a coach with a gvwr of 15, 5000 lbs. when the tires are rated for only 14, 080 lbs.
Concern ...being new to rving and no one at the dealership explained the danger of underrated tires we placed cargo in our coach that increased the total weight to14, 780 (all we would need for camping. Feeling safe with the idea we were way under the gvwr we put on some miles driving speed average was 60 to 65 miles an hour.
Losing the two tires in as many days was very unnerving, why the tires aren't rated for at least the max gvwr of the coach is beyond my comprehension. Neither Forest River or the tire (Lionshead) can give an answer. They just play the blame game and point the finger at each other leaving me no where to turn for a solution.
The second tire failure caused some damage to the underbelly of the coach along with ripping out the wiring for my stop lights, turns signal and tail lights. Both tires damaged the fenders and clearance lights.
After doing some research I found out the tires should be "F" rated...this rating would match the wheels ( rims) and exceed the gvwr b 300lbs. Allowing the tires forum cooler. And allowing the owner to put cargo in the coach.
As a final note...
The car and truck industry both rate their tires based on the gross vehicle weight the vehicle can carry not short changing the customers.

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johnboy7
, US
Aug 11, 2018 7:57 am EDT

I experienced the exact same problems. I found out that the tires are under rated. After a blowout that did $2300 worth of damage to wheel well & slide out I purchased new Goodyear G-614 tires 14 ply tires and were rated to do the job.
My 2016 tires had less that 4000 miles on them.

Question to Forest River. Why install an under-rated tire that cost $140 bucks or less on an $85, 000.00 r.v.?.
the correct tire cost me $350. Call me not happy. I plan to call Forest River.

It is the heat that blew my tire.
we shall see if any further results come about
john

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5:14 pm EDT
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Forest River Rockwood 2109s

We purchased this 2017 trailer in April2017. The day we took delivery their was a running light lens missing. The dealer replaced it but when we got home it was missing again. Subsequently we have had 4 or 5 lenses crack or fall off and we have replaced them with better quality running lights. Since then we have had to have the water pump replaced under warranty. At that same time we requested repair of the wall siding that was pulling away from the wall. It was "repaired" but has come away from the wall again. We have also had to replace the shower head which broke and the toilet that would not hold water. We have friends with older models of these same trailers and they have not had problems like we have had. We think Forest Ricer has cheapened their construction and I would not recommend their products!

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Forest River 2019 sierra 381rbok

We purchased this in April at a show. This was the demo model in the show. We were promised a few things would be fixed (a drawer in the Master Bedroom, a side panel coming off in the bedroom, tape on the outside, a side panel in the bathroom and cleaning of the unit) and these issues were not taken care of.
We were also promised a cover for the front of the 5th wheel. It was given to us and put together at our park at 11:30pm! I applaud the gentleman for working so late, but the wooden cover he gave us will not be accepted into most parks and it looks like something a drug addict built really fast. It looks awful!
The Scotchguarding and the Protective Coating we paid a couple thousand extra for was not even applied! I am a former Claims Inspector for Monsanto and Dupont and I know my applications.
We also had a hose leak . The back flush for the waste tank blew out a line in the undercarriage the moment I turned it on so obviously it was never tested.
I would like a refund for the protective coatings since they were not applied. I would also like a proper vinyl cover for the front end. I would also like some kind of monetary compensation for the hassle I have been through, the cleaning I have had to do that the manufacturer should have done before sending this unit out, and for the work I have done to correct things.

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10:13 pm EDT
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Forest River Warranty and workmanship issues continue

We went on our first camping trip with our 2018 Forest River 5th wheel 36BHQ and while camping my wife noticed the sunlight was coming through the floor by the wall in the hallway going up to the bedroom. All along the outside wall you can see light coming through all along the floor.
Also when we got home and opened the camper up the light strip come down again.
I am a 100% disabled Vet and I'm really disappointed in the way the company is handling this complaint. This is my third complaint and I haven't even heard from then yet. I tried calling and they just push it off as a warranty issue. So many issues make this a major for us. We bought this camper thinking it was a quality camper and were really excited to go camping. We had to cancel 2 camping trips so far. This is a lemon and there workmanship was so poor I would never recommend a River Forest camper.
My next step is a lawyer.
Upset in Michigan.

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11:01 am EDT

Forest River 273qbxl

My husband and I purchased this RV trailer 1 month ago.
Unfortunately, this has been the worse mistake we made.
We have only used the trailer once and this long weekend we
went to use it and the slide didn't open, we noticed a major water leak,
the bed is broken the wood feel off, and the outside led light doesn't turn off.
Once again we have only used this trailer one time...
I have no idea how these trailers are even sold.
I never ever have had a trailer and definitely don't want another one
after seeing the garbage made from forest river.
Don't buy anything from them because you will forever regret it.
I will post a video on you tube as well showing you all the proof.
We are requesting for Camping World of Fort Myers to give us our money back and I hope they do the right thing or I will have to get my attorney involved.

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Update by Alexandra Meneses
May 31, 2018 11:03 am EDT

2018 273qbxl Forest River Wildwood x-lite

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8:19 pm EDT
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Forest River Workmanship and quality of 5th wheel

After getting our 5th wheel repaired of most of the dozen problems we experienced with our new 2018 Forest River bunkhouse and having to cancel 2 camping trips already this is what we experienced after the repairs were made and we finally got to go camping for memorial weekend. I am a 100 percent disabled vet and we feel we've been taken by this company.

Thermostat is very cheap and still doesn't work after the dealer said it was fixed. Its definitely not a dealer problem. Just a very cheap quality thermostat by Domestic. Its s manufacturing problem.

After hauling the camper and opening it up we noticed the Led light strip about 2 foot was hanging out of the ceiling by the molding in the corner of the kitchen. They probably didn't clean the dust or dirt off when they stuck it up there.

Bedroom we found a wood molding strip laying on the floor by the bed. Dont know where it came off yet.

Toilet in bathroom noticed a orange rubber seal about 10 inches long hanging over the side of the back of toilet. Hopefully it won't leak someday.

Under trailer we noticed a clip came off the gas line and is hanging lower then it should.

I will keep updating these complaints until Forest River addresses these issues directly and not try to pass them on to the dealer saying it's a warranty issue.

Very dissatisfied customers. Still upset when I contacted the manufacturer and she said I could only get trade in value if I wanted to return it. Very unprofessional. I dont think you should pass something onto the consumer to do your inspection.
Obviously you dont really care. I think I have a right to be upset.

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3:53 pm EDT
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Forest River 2014 tracer travel trailer

The floor on trailor started going spongy in 2017 spring of 2018 we took travel trailer for spring service and to see what was wrong with floor. they said it was not water damage, floor just went spongy. when one checks out the tracer trailer through the primetime, it is stated very clearly with there design a spongy floor wiil not happen. it did. I have tryed to contact them through email and have recieved no response. we love the trailer but this is very shocking.

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Richard Nye
, US
Jun 06, 2019 5:46 pm EDT
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I too have a Tracer. The floor on it is also spongy. I sent them a photo where it was at its worse. The only statement I got back from Prime Time was that if there were any questions on having it fixed by a RV repair shop
(even though the Tracer was still under warranty) they would try to answer. I had the repair shop look at what could be done to beef up the floor but they stated it would be too expensive and would not be worth it. My recommendation would be to definitely stay away from any Prime Time trailer.

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Monty Hobbs
, US
Oct 20, 2019 8:11 am EDT

I too have a similar water damaged floor of my 2014 Prime Time Tracer 32BHT model. It has severely damaged flooring in rear bed room and around door entry area. Its unsafe to step on rear floor were you can see and feel the delamination and spongy floor and you can also see where the floor cross beam members are. I have sent numerous emsils to Prime Time Manufacturing and they tell me its out of the 1 yr warranty and they can’t help us! I told them I took the RV into dealership with 1st yr and complained about many items including the spongy floor with popping sounds when walking on floor. I told them the sounds I feel are the delamination of foam core separating from outer skins. Now the sounds are nearly gone because the floor has completely delaminated and very spongy snd unsafe to walk. I later figured out it’s because of water running into RV possibly from joint in gutter that runs water down side wall and over the heater exhaust and therefore makes it way into RV.

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5:12 pm EDT
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Forest River Quality and workmanship very poor.

2018 River Forest 36BHQ 5th Wheel
Very poor quality and workmanship for a brand new 5th wheel. The following are the problems we experienced before we loaded or used it.

We called the manufacturer and they said these were just minor and the dealer we bought the 5th wheel would take care of them. We feel the manufacturer should have replaced the 5th wheel with another one since they didn't inspect it before they sent it to the dealer. There warranty dept. said we could trade it in but wouldn't get but trade in value for it. These may be minor but when you have a brand new 5th wheel and all these minor things go wrong before you even use it, that's major.

Bed wire broke.
Bubble in floor by door.
Pantry side panel popped out.
Pantry door glass scratched.
Kitchen thermostat doesn't work right, comes on by itself when its shut off.
Piece of trim came in while putting slideout out. Track along slide out broke in half.
Carpet coming up under table.
Curtain holder broke by table.
Found screw by headboard of bed and tiny magnet piece by bedroom closet.
Haven't winterized it yet as couldn't find the bypass valve. No access.
2 Steps moulding on wrong. Screws should be on side not the top where someone could trip and cut there foot.
Access door to valves to dewinterize.

And we haven't even used it to see what else doesn't work or will fall apart. We've had to cancel 2 camping trips so far because it's at the dealers being repaired. Very upsetting.

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Forest River 2017 palomino columbus 386fk

First of all, I would never have bought this 5th wheel if I had know it was by Forest River! They put on the 2017 Columbus 386FK "BY PALOMINO" to throw people off and guess what folks... it worked on this fool! This company ought to be sued and put out of business!

April 2018, My husband and I traded in a Big Country (2010) for this amazing FRONT KITCHEN. When we arrived home, the trim on the walls were hanging off. VERY POORLY BUILT.
We left April 20th, for Mississippi. 1 week into our trip, it rains. Bedroom floor was soaked, from where? Who the heck knows, there is no way water can get in. We called our dealer, and was told to bring it in. That's funny "GINA" cause we are camping in it!
Week 2, leak on the bathroom floor, outside walls sweat and you can see the wood on the inside, from the sweat marks on the out side. Remote to the DVD player already broke (Quit working).
Week 3, the bedroom AC went out. A Cool only zone control kit was $200.00. Still not working and was told, these RV's have these things go wrong all the time. Funny that my husband and I had 2 Big Country's and NEVER HAD ANY ISSUES! We have not made the first payment and we want something else. GOOD LUCK I was told, we own this one!
R U N F O R Y O U R L I F E! DO N O T BUY THIS JUNK!

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DBW615
, US
Jun 22, 2018 8:20 am EDT
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We feel the same way! Just posted a major complaint about our Columbus “by Palomino!” Although, I don’t see it, not sure how long it takes to show up. But, we’ll be fighting for them to take it back ! TERRIBLE!

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T&T
, US
Jun 24, 2018 10:53 pm EDT
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Replying to comment of DBW615

Since this post, the other AC QUIT WORKING, and the INVERTER MELTED! we have nothing qorking at this time. We arrived home tonight and it will be in the shop in the MORNING! They have 1 shot to fix all, in 1 week or else!

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DBW615
, US
Jun 25, 2018 2:46 am EDT
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Good luck! Keep me updated. With all the negative reviews I’ve been reading, and knowing the battle we have ahead w/all our major issues, my husnpband thinks there’s enough customers to start a class action lawsuit.

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DBW615
, US
Jun 25, 2018 2:49 am EDT
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Replying to comment of DBW615

Sorry for typos! It’s 3:47am & I’m up researching how to take care of this 60k horrible purchase!

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T&T
, US
Jun 26, 2018 9:25 am EDT
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Replying to comment of DBW615

I think you are absolutly correct! Keep in touch amytipton717@gmail.com

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8:27 am EDT
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Forest River Crusader fifth wheel rv

I bought a new 2015 Crusader RV and paid a lot of money for it from Daves RV in Claremore Ok. Every time we go camping something breaks. What we have is a lemon! I would not recommend anyone buy your product because of all the misery we've dealt with since we bought it. We cannot ever get it in to the service dept. at Daves in a timely manner. Is there anything we can do?

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Forest River Forest river coachmen clipper

we bought a new trailer and have had nothing but problems with this lemon of a trailer brakes faulty. microwave structural problems you took our trailer to the plant have had the trailer for 8 months with nothing but excuses about fixing it and getting it back to us we are very upset we cannot go camping with our family 20000 for your product and we have nothing

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2:30 pm EDT
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Forest River Product and service is terrible

On august 18, 2016 we purchased a new Sabre by Palomino 36kstb platinum edition and had issues right from the start. We only got to use it for one month as our camping season is very short. When we went to open our unit on may 13, 2017 we noticed hundreds of cracks in the gel coat! We were told to use it for the season and return it to the dealer in the fall so it can be returned to the manufacturer on December 4, 2017. While vacationing that summer we returned it to the dealer for some other repairs which I remember correctly was about 27 in total. Our climate is not hot so our vacation was the first opportunity we had to use the a/c unit and we had problems with it. There's the option of a second a/c unit on this model like most but in our opinion should come standard because the a/c vents don't blow thru the entire unit! One set for the main area and one set for the bedrooms! We did not know this until we returned it to the dealer on our way home from vacation and they are the ones who discovered it was two separate sets of duct work. The workmanship of forest river products is obviously very poor.
For the past two months the dealer has been enquiring on our behalf as to when our unit will be returned to us and as of today the answer is still that it's in the line up waiting for an available bay to pull it in for the repairs! So here we are now 3 weeks from our camping season and 6 weeks from our annual vacation and our unit still sits in the factory in Indiana unrepaired!so the unit has to be repaired and returned to the dealer in canada and we have to drive 1300km to pick it up. it's pretty frustrating when you spend almost $70 000 on a unit and it looks like you're gonna loose a year of using it.
This is our first forest river product and it looks like it's probably gonna be the last! I would not recommend forest river.

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Update by Sabre36
Jul 03, 2018 3:48 pm EDT

We finally received our unit back on June 23rd after almost 9 months out of our possession. The issues the dealer was suppose to fix in October and November ended up having to be fixed at the factory because they never ever received the parts. We were told that everything on the unit was fully repaired and it wasn’t! Majority of cracks were fixed but not all. Replacing a drawer front was never done. Plus We got it back with issues that it never had when it left. The wall with the hundreds of cracks was obviously replaced because there is now wrinkles in the wall covering and 4 chips out of the wall. One slide is squished and doesn’t open or close properly because it’s off by an inch..and it’s rubbing the floor in travel position which means we now have marks in our flooring. Decals missing on the outside. Frosted glass in two cabinet doors has either been scratched or frosting is scaling. A scratch on one of the windows. One of the brakes overheated shortly after we left with the unit. One of our biggest concerns is the patch work that was done on the frame! Two 8ft welds on the frame and 2 16ft lengths of 2” tubing added. Frame issues we weren’t aware of when it left but obviously they found something and patched it up and figured we would be none the wiser because they never informed us of it. Luckily my husband is a heavy equipment mechanic and has knowledge of what they did. Now it’s a major safety concern to us because it’s leading us to believe that the frame is not sufficient for the size of the unit. Can’t get any questions answered of course! We take very good care of our possessions and it was very disheartening to see that the same care was not given at the factory. We absolutely love this unit for it looks, storage space, roominess and high end finishes but it’s turned out to be a piece of junk! Quality and workmanship is very poor! Customer service leaves a lot to be desired as well. We paid almost $70 000 cad for this unit and it’s hardly been used. We are not accepting a loss..time for them to replace or refund!

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Forest River 2015 5th wheel puma by palomino 28 foot 281-rbks

I thought I was doing 5th right thing buying a brand new trailer. We went to pick it up and discovered they had put multiple holes in the bedroom wall for a tv wall mount. And then they acted like I was wrong when I questioned all the holes.
Next issue noticed was the front Jack's stopped working with the button and I must use the remote control. Upon looking behind the switch I can see several spots where the wire has been cobbled together poorly with black tape. It was a very poor workmanship.
I then noticed points of nails or screws sticking through the cloth like material up under the fifth wheel at the front of the trailer. That's gotta be wrong.
The skylight in the kitchen seemed to collect condensation so we looked at it and the clear plastic piece was only slightly connected on one side. So that's a problem.
One of the 3 led kitchen lights has been out since about a month into owning this lemon.
One of the burners, the back right, hasn't ever sparked.
The screws under the mattress in the bedroom rusted the first trip out.
A pipe up under the kitchen sink was loose, actually almost off when I bought it. I noticed my first trip and tightened it. But, come on people!
The back was never secured to the furnace causing an early breakdown as to the dust and dirt sucked right into the open wall of the furnace.
The window shades. The first summer one bedroom one broke. The string just came apart! No saving it! Now one on the living room is almost broken so at least I can stop using it so it won't break completely.
I've been treated so badly by anyone I've tried to get help from at my dealership or camping world or other dealerships across the country that I feel like I'm just screwed! We are a disabled veteran family and this was our one shot. I think I could have done better with someone's old used junk. This has been just awful for us!
Can't someone help?
I'd add more pictures but I'm having trouble uploading them

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Update by Peggi Jacobson
Apr 11, 2018 8:32 pm EDT

I have no update. Sadly

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Forest River Battery

I bought a 2017 vib exstream lite 9 months ago from Bobby Wayne's Rv in Lancaster Ca. the battery went bad and I took it to a interstate dealer and they told me it was 4 years old. I contacted Bobby Wayne's Rv and they told me not them it had to come that way from the manufacturer. I live 80 miles away and they want me to bring it to them and they would look at it and I was on my Owen. I was told to buy a new one and forget about it or spend the gas money and not save anything to bad for me. I'm not in it for the money its the principal. You buy a new trailer and expect a new battery with it. I'm a 72 year old retired military disabled vet and have been around and would not deal with them again or Forest River if that's the way business is done and customers are treated. Thank you

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3:28 pm EDT
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Forest River Xlr 355 amp thunderbolt

Took trailer to dealer (Zoomers) for warranty repair, several smaller issues, one major issue. The major issue renders the trailer unusable without causing further damage. That issue is the entire rear of trailer is out of square, causing the ramp door to not close properly.. at present not one single problem has been resolved. The trailer was dropped off January 24, 2018. I have repeatedly called Forest River, to no avail. Diane Daly to be specific. At present it is supposed to be sent up to Forest River around end of April to be worked in to their schedule. So over 3 months before it gets worked on, or longer, if it can even be repaired. That is also 1/3 of my warranty period used up sitting in a dealerships back lot, uncovered and being weathered. I have been given the run around with no resolution, and been deprived of the use of my property

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Forest River 2016 wildwood lodge 4x4twd321gm055362 4092bfl

Below you will find a timeline of events that has occurred with our unit. It seems that I cannot get anyone knowledgeable and reliable to assist in diagnosing the issues of this Lodge. I believe that there is a serious electrical issue such as a wire being severed during the construction which causes continued issues with electrical components. Since purchasing in July 2015 this unit has not been full functioning and I feel that anyone who purchases a brand new unit expects it to function like a brand new unit. I will continue to reach out to representatives of Forest River and International RV in Elkhart, Indiana until I get resolution that I am satisfied with.

I am sending this e-mail in hopes of resolving the ongoing issues with our 2016 Wildwood Lodge. We purchased our unit from International RV and it was delivered to Jellystone in Plymouth, Indiana on July 1, 2015. It was noted that any issues we discovered would be covered under the manufacturer's warranty for the first year. After that period, the extended warranty we purchased would cover further issues. During our first year of owning we had several issues (as listed below) occur with the unit. Some which were present at time of deliver and others that occurred as we used. From July 2015 through September 2015 we communicated with various representatives of International RV about our many concerns. Some of the issues were addressed but unfortunately none completely resolved by the end of camping season 2015. Communication with International RV occurred September 21st via e-mail that mobile repair technicians would be making repairs in Jellystone for the last time on September 26th, 2015. On Monday September 28, 2015 an email was sent again to International RV that the furnace still had a strong propane smell when in use. Requested a technician to service the furnace. Return email received that owner would be notified. This issue was not resolved until Spring of 2016 when it was determined that furnace did have propane leak and new furnace was put in. In August 2016 I made a call to Coachmen RV and spoke with a Wayne about all the issues we had experienced and the difficulties in getting the repairs done and was told that Forest River had no responsibility for these issues and do contact dealer. Throughout the camping season of 2016 and 2017 we had multiple visits from International RV mobile repair technicians and despite changing rear AC unit, thermostat for both AC units and replacing the "brain" of the front AC unit both units continued to have problems. At the beginning of June 2017 International RV was approached, in person, at Jellystone in Plymouth, Indiana about all the issues that still had not been addressed or resolved since the purchase of the unit (with concern placed mainly on AC units). Around June 8th, 2017 International RV sent Aaron Druesedow, from Extreme RV Repair from Nappanee, Indiana, to determine the issues with the AC units. It was determined at that time it would be best to replace both AC units and all components. Mr. Druesedow was able to temporarily get the rear unit to work for an approximately 3 days. Along with the AC units, all the other defective items throughout the unit were brought to his attention and he agreed to repair. Mr. Druesedow reported he would speak with International RV about getting him the needs parts to repair the items (as listed below). He also commented that the extended warranty sold at time of purchase would not cover any of the items we had reported as problematic. Between June 8, 2017 and July 10, 2017 Aaron Druesedow made multiple service calls to the unit with the last visit being July 10, 2017. On July 10th Mr. Druesedow determined that it would be best to upgrade the breaker box and converter as he felt they were not functioning properly. At this time, he requested close to $1000.00 cash to order needed parts to compete the work. This request seemed very peculiar and lead us to perform a search of Aaron Druesedow and his business. It was then discovered that Mr. Druesedow had previous arrests for check deception and theft, along with a report on him and his RV repair business being a scam. International RV was notified immediately of the concerns with Mr. Druesedow and him requesting a large amount of cash and instruction was received to not allow Mr. Druesedow back to do any repairs. International RV then sent two technicians of their own to repair the AC units as well as perform other repairs as listed below. On July 19, 2017 the technicians spent almost an entire day working on AC units and drawer glides. At the end of the service call it was again determined that the unit would benefit from 2 new AC units and all components. The technicians reported they would return to Elkhart office and speak with service manager about ordering the AC units and they would call to inform the outcome of this request and to schedule another day to make return service call. That was the last communication with International RV. On Monday August 21, 2017 out of desperation an e-mail was sent to Miranda Blackburn at Forest River Wildwood costumer service department. The email listed in depth the issues with the unit and a response was received the next day. A mobile technician was sent to our unit to address all the issues in September 2017. The technician, Ricky Nelson, repaired many of the items that needed repair with no charge on behalf of Forest River. This was much appreciated and a relief to finally have made progress toward having a trailer that functioned properly. On the last visit made by Mr. Nelson I requested the furnace be inspected as it would not work a few days prior to this. Mr. Nelson turned furnace on and had no issues with it working during the visit. At this point there was a sense of relief that the trailer was finally, for the most part, a working unit. However, in mid-October when winterizing the unit, the furnace once again did not turn on after several attempts. Along with the furnace not working on this date the water pump would not work. The water pump has been used two times and for the sole purpose of winterizing our unit. Unfortunately, the campground closes for the winter therefore we had to wait until just recently to open the camper and be able to contact a technician to help us with these issues. On March 18, 2018 the unit was opened, and furnace checked again and still not working. During opening the unit, it was now noted that none of the lights worked in the bedroom and loft. This issue is very upsetting even if seen as minor. Since purchasing our Wildwood Lodge on July 1, 2015 it has not once worked completely from top to bottom and front to back. There has always been some sort of issue that needs attention and the lack of motivation to fix is disturbing. We feel that this unit has been nothing but a burden and regret purchasing. Not only the annoyance of needing constant repair has troubled us but the genuine concern for safety continuously weighs on us. We are seeking to trade this unit in for a new unit and need to have issues resolved as well as a new love seat sofa bed. Please advise as the best route for us to have these issues addressed and repaired asap to proceed with the purchasing of our new unit.

Thank-you for your time,
Kelli Bennett

P.S. Below please find the list of issues with description.

2016 Wildwood Lodge 4092BFL Problems List

1. Air conditioner units (front unit received new "brain" and thermostat and rear unit has been replaced completely as well as new thermostat) neither are working to the fullest potential. Front unit short cycles frequently and the rear unit fan will not run on low setting when air conditioning is turned on and frequently freezes up and makes a loud buzzing sound. Received 2 new AC units in September of 2017. Rear unit continue to have problems with the AC being used and the fan on low. The fan will not run continuous unless on high with AC being on. Fan will run on low only with AC unit turns on. Was told this is how the AC units work.
2. Furnace was replaced Spring on 2016 due to leak of propane into the camper. Fall of 2017 the furnace again stopped working. Forest River technician was asked to inspect, and he reported no problems with furnace. Spring of 2018 attempted to use furnace and again furnace would not turn on. On March 12, 2018 contacted Miranda Blackburn with Forest River and was told to contact furnace company directly. March 18, 2018 opened camper for season and furnace continue to not turn on and run.
3. New radio had to be installed due to a recall.
4. Outdoor speaker found to not work and replaced.
5. We have had to replace the heating element in the water heater 3 times. New water heater was installed in September 2017 by Forest River technician.
6. Most of the drawers in the camper are crooked, 2 drawers tracks have been broken since we purchased, and 1 drawer had the entire bottom fall off. Drawer repair done to most drawers by Forest River technician in September of 2017. March 18, 2018 kitchen drawers continue to not function properly. 2 large drawers: one falls off glide and the other does not stay completely shut
7. Shelf in cabinet was installed crooked. Remains uneven.
8. Large scratch in counter. Attempted to buff scratch out however too deep and therefore new counter top was installed by Forest River technician in September 2017.
9. Screen slider door hasn't worked properly since purchasing. Instructed to continue to adjust until it will slide properly. Has even fallen off the camper a few times.
10. Shower has leaked despite many attempts by us to caulk. The shower still leaks if water sprays directly on shower door. Technician from Forest River attempted to fix in September 2017 but unsuccessful.
11. Shower door fell off as brackets on track broke. We had to repair ourselves.
12. Staples are sticking out of the wall in hallway which as a result wall is not secured. Wall panel was secured by Forest River technician in September 2017.
13. Dining chairs bottom fell off 2 of the chairs. The compartment was holding only paper when the bottoms fell off. No repairs done to chairs and eventually all the bottoms fell off the 4 dining chairs. Repaired the chairs ourselves.
14. Sofa sleeper bed hinge broke in Spring of 2017 in which bed could not be folded back into loveseat. Had to dispose of loveseat after being used for one year.
15. Kitchen sink seal was done improperly, and leaking occurred. We had to caulk ourselves to prevent water damage under the sink.
16. Kitchen sink pipe leaking and repaired ourselves by replacing portion of pipe under the sink in Summer of 2017
17. Vacuum head attachment broke during the first use. Vacuum head still broken and central vac system not usable.
18. Light switch in bedroom was wired poorly and became very hot and could have started a fire. We had to replace the switch. Old switch was black/burned at connection. In Fall of 2017 Forest River technician did inspect but reported he didn't see anything wrong.
19. Carpet started to fray at the edges approximately 9 months after purchasing. Portion of carpet was replaced by Forest River in Fall of 2017.
20. Water pump used in Fall of 2015 and Fall of 2016 to winterize. October of 2017 attempted to winterize, and pump would not work despite many efforts to prime. Contacted Miranda Blackburn on March 12, 2018 at Forest River and was told not covered any longer as camper is 2 years outside it's warranty.
21. Bathroom towel holder loose from date of purchase. Not able to tighten due to screws stripped.
22. March 18. 2018 opened camper and no lights work in bedroom and loft of camper. Will check all fuses and replace as needed. Arrived at camper on March 21, 2018 to follow up on lights at rear of camper and also to check fuses. Lights in both bedroom and loft came on right away. Checked all fuses as well and all noted to be working. Very concerning how these electrical issues work one day and not the next.

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Forest River In-depth Review

Overview: Forest River is a prominent company in the recreational vehicle (RV) and outdoor industry. With a rich history and extensive background, Forest River has established itself as a leading manufacturer of RVs, trailers, boats, and more.

Product Range: Forest River offers a diverse range of products to cater to various outdoor enthusiasts. Their product categories include RVs, trailers, boats, and more. Each category boasts unique features and innovations that set Forest River apart from its competitors.

Quality and Durability: Forest River products are known for their overall quality and durability. Customer reviews and ratings consistently highlight the longevity and performance of Forest River products. When compared to competitors, Forest River stands out with its superior build quality and the use of high-quality materials.

Customer Service: Forest River's customer service and support are commendable. Their customer service representatives are readily available and responsive, ensuring a smooth experience for customers. Forest River also excels in handling warranty claims and providing after-sales support.

Pricing and Value for Money: Forest River's pricing strategy is competitive in the market. Their products offer excellent value for money, considering the features and quality they provide. When compared to similar products from other brands, Forest River stands out with its reasonable pricing and impressive features.

Safety and Compliance: Forest River prioritizes safety standards and regulations. Their products incorporate robust safety features, ensuring the well-being of users. While there have been occasional recalls or safety issues associated with Forest River products, the company promptly addresses and resolves them.

User Experience: Forest River products offer an exceptional user experience. They are designed with ease of use, convenience, and functionality in mind. The user-friendly interfaces, controls, and thoughtful design considerations make Forest River products a joy to use.

Environmental Sustainability: Forest River demonstrates a commitment to environmental sustainability. Their manufacturing processes and materials used align with eco-friendly initiatives. Forest River has also obtained certifications that recognize their efforts towards environmental responsibility.

Reputation and Trustworthiness: Forest River enjoys a strong reputation in the industry. Customers trust and satisfaction levels are consistently high, reflecting the company's dedication to quality and customer service. Forest River has received numerous awards, certifications, and industry recognition for their exceptional products.

Pros and Cons: Forest River's main strengths lie in their superior quality, excellent customer service, and competitive pricing. However, occasional recalls and safety issues may be a concern for some customers.

Conclusion: Forest River is a highly recommended brand for outdoor enthusiasts seeking reliable and high-quality products. With their diverse range of offerings, commitment to safety and sustainability, and excellent customer service, Forest River is a trusted choice for customers looking for value and performance.

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