Menu
Forest River Customer Service Phone, Email, Contacts

Forest River
reviews & complaints

www.forestriverinc.com
www.forestriverinc.com

Learn how the rating is calculated

1.2 272 Reviews

Forest River Complaints Summary

13 Resolved
258 Unresolved
Our verdict: If considering services from Forest River with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Forest River has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Forest River. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Forest River reviews & complaints 272

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Forest River reviews & complaints

ComplaintsBoard
M
7:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Forest River Shower stall

do not buy a rv of any kind from forest river rv, they fall apart and they do not stand be hind them a one year warranty is not enought when you only use one one time ayear and then they fall apart, they say they want stand behind any thing after that when you spend fourty thousand dollars for a rv that sucks bad rv. company stay away

Read full review of Forest River and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
K
K
Kat Kelley
, US
Jun 15, 2016 9:23 am EDT

My son bought a new 2016 Forest River Salem travel trailer and in less than 10 months the refrigerator and AC have BOTH gone out and had to be repaired at our cost! WILL NEVER BUY ANY RV FROM THIS WORTHLESS MANUFACTURER AGAIN! Save your money or go to a more reputable establishment to purchase an RV!

R
R
RayDog
, US
Jan 22, 2016 7:47 pm EST

I agree, Forest River needs to go away. I bought used just so the previous owners could get the bugs worked out. But I feel for sorry for the sellers for having to deal with not only the problems but the extreme loss of $ for selling to me.

John

F
F
fastmixer
, US
Jul 25, 2010 11:32 pm EDT

Exactly, I purchased a Salem toyhauler brand new a 2010. It is a piece of junk. Everything is falling apart. Now I have a 45, 000.00 fifthwheel that I can't even get the warranty work started on. Something needs to be done about these people.

ComplaintsBoard
F
2:14 pm EDT

Forest River Bad service

Bought a 2011 Forest River Salem 36BHBS. The windows are in crooked, the patio door frame is warped and the slider wont close. They covered the staples on the paneling with putty that's smeared it all over. The quality of this camper is very poor. The dealer told me It's just a camper and most people don't care about that stuff and since I bought a cheap one only spending $20, 000 what do you expect. I haven't got to use it yet because it's in the shop being butchered up. I would like a refund but after just one day of owning it the dealer said it’s mine. Aren’t there consumer laws to protect against having to be stuck with a junk like this?

Read full review of Forest River and 5 comments
Hide full review
5 comments
Add a comment
B
B
beyes247
, US
May 22, 2019 12:30 pm EDT

From the looks of the comments not going to get it fixed and still have to pay for junk. Is there any help out there

View 0 more photos
A
A
Aaron Steveson
, US
Jan 25, 2016 6:33 pm EST

Same here. We purchased a 2016 Stealth toyhauler in October. After waiting for it to be manufactured, we picked it up in December. Had it out once and noticed; 1- Kitchen slide-out has a leak, 2- Hot water heater was not working, 3- Shower hose was broken. The dealership has blown me off, despite letters written to the owners. Spoke with Forest River Service Manager and getting the brushoff too. Tired of fighting with people who will NOT stand behind their product. What happens to customer service and quality control!

J
J
jjam
New Ulm, US
Nov 16, 2011 1:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

We purchased a 2011 29BH Salem made by Forest River, it is also poorly made, the dealer will not stand behind it, and neither does Forest River, we have sent may emails, letters and phone calls, with no response what so ever. The warranty has just expired and we have had issues since purchasing that NO ONE will stand behind! JUNK< JUNK< JUNK! We will never purchase another Forest River product, nor will we ever buy from Kroubetz in Lake Crystal MN ever again! Please do your research on this sub par product, we learned the hard way!

F
F
fastmixer
, US
Jul 25, 2010 11:26 pm EDT

I feel your pain. In July of 2009 I purchased a Salem Toyhauler and wish I had never signed the papers. After we got it home I really started seeing all the shoddy workmanship and cheap materials that they used in constructing this 45, 000.00 fithwheel. I am sick. I have it in for warranty work but the service guy can't get anyone to authorize the repairs. I will never purchase another Forest River product.

B
B
beyes247
, US
May 22, 2019 12:19 pm EDT
Replying to comment of fastmixer

I bought 2019 Sarbe 5 wheel on March 5th 2019 and have it in for repairs and Forest River will not fix all of the problems and I was told by the dealer I picked it not him I will never buy another 5 wheel until I read all comments first.. forest river run don't walk run

ComplaintsBoard
V
1:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Forest River Overcharging freight

i priced a pop-up camper door lock on amazon for $17.13 + $6 shipping, then decided to check out Forest river Rv for the door lock on my flagstaff pop-up, their price was $15.86, and i ordered it...when i received it i checked my bank account and was charged $33.65...they charged me $17.79 to deliver a .5 lb door handle across one state!.
when i called the representative i ordered it from, she refered me to her supervisor, who loudly argued with me and then hung up on me...

i want to warn all potential consumers to avoid doing business with a company that treats their customers with such comtempt.

Read full review of Forest River
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
8:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Forest River Scam

I called the Oregon Forest River RV plant and ordered a replacement fender skirt for my 5th wheel. I was told that I would have to order a pair of them because that was the only way they packaged them. At $100.00 each, and only needing one, I tried to explain that I would probably never have a use for a 2nd one and could'nt they break up a pair and hold the 2nd one for the next person that needs one...They were adamant that they could'nt ( or would'nt) do this.

It seems rediculous to make a person purchase 2 of something when only one is needed. This will make me reconsider my opinion of Forest River and I will probably not purchase another one of their products.

Read full review of Forest River and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
fastmixer
, US
Jul 25, 2010 11:29 pm EDT

I totally agree with you. They are horrible. I will never own another Forest River product.

ComplaintsBoard
G
5:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Forest River Poor customer service

Emailed Steve at forest river with the pictures of the rotten floor of my 5th wheel unit which leaked through a larger than normal opening for the back compartment, leaked around the opening.

have now waited going on 4 months and still no reply to anything that i have sent, poor customer service and this was a $50, 000 unit never again will i purchase a forest river product and will make it well know to all of the campers i see not to look at this product, made in the USA my ***.

with poor customer service from the corporate office i guess they just don't give a rats butt if they lose sales to other companies, i will be checking other manufactures when i get my next model.

so long Forest River right down the drain.

Read full review of Forest River and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
bummedbyForestRiver
Crystal Lake, US
Jun 10, 2010 1:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We bought the Sierra model in 2008 and have had to send it back to the factory twice for multiple repairs: delaminating ceiling tiles, wrong awning installed, nails coming through rubber roof top in a number of locations, misaligned drawers, faulty shower stall installation, ceiling tiles missing in cabinets. The list goes on and on. The factory took it back to repair it both times after months of sending them letters, emails and pictures. The last time they took it back, we were told they received it with a broken window, missing wheel cap and other damage along one side. When we went down to the factory to pick up the "repaired" RV, the service rep tried to tell us that they picked it up that way. Unfortunately for them, we had two witnesses to the pick up who verified that the trailer was intact which means the damage occured under Forest River's care. The fact that they went ahead and made all the repairs and didn't charge us speaks volumes. Then when we got it back it was missing another wheel cap!

Now, after two trips for repairs and several thousand dollars out of our pocket to have it moved off our permanent site, you would think that everything is great. We thought so, then came to find that they only replaced three of the five delaminated ceiling panels. Enough and never again will we purchase a Forest River product!

ComplaintsBoard
N
3:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Forest River Warranty scam

My wife & I bought a Palomino TXL-FL pop-up camper here in Houston in 1999.

The lift system now has a problem on one corner, so I took it to an RV repair place, they estimate $1, 200 - $1, 500 to repair it.

I looked in our original owner's manual & it states that the warranty for the lift system is guaranteed for life. I called the warranty dept. of Palomino (owned now by Forest River) in Colon, Michigan, and they said too bad, I have no warranty due to the company being sold to Vanguard Industries in 2002 & sold to Forest River in 2005.

Read full review of Forest River and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
Brewste
Summerland Key, US
Mar 31, 2013 7:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a 2012 Dynamax Trilogy (Forest River) 5th Wheel in August 2012. I have been very patient up to this point providing both Lazy Days and Forest River several opportunities to resolve the failure their part to deliver to us the product purchased. From the time of the purchase through the day of this writing (March 31, 2013), we have communicated many time with several people of the Lazy Days organization as well as Forest River with little to no success.

Many attempts to obtain resolution have been attempted. Initially we made several attempts to contact the salesman. His textbook response was it was no longer his to deal with, we would have to contact another organization in Lazy Days. However, when I sent emails including the CEO, he always responded with a statement in an email such as contact me if you are not getting the service you expect. In fact, in one email, he stated that he was in sales and was working with clients during the day. I have had several communications with Forest River, both email and telephone calls with little to no action.

The following is a list of outstanding issues with our 2012 Trilogy:

1. The shower door frame leaks.
2. Multiple ceiling lights are half in/out of the ceiling.
3. Rig was sold with a pillow top mattress. Mattress is not a pillow top.
4. The door for accessing the leveling controls does not close.
5. Wood trim around the bed is missing.
6. The main slide-out is out and does not retract.
7. Rig sold with an awning wind sensor. Sensor is not on the awning.
8. Water is leaking from somewhere and socking the carpet in the bedroom.
9. Lighting throughout rig dims and brighten randomly.

S
S
sammy678
, US
Nov 20, 2012 11:23 am EST

These businesses are designed to find the reason they can't help you and they write the contract in such a way that the law allows them to commit legalized fraud. This company wholesalewarranties.net scammed me out of 5000 dollars!

Wholesale Warranties
Phone: [protected]
Fax: [protected]
10441 Roselle St
San Diego, CA 92121
WHOLESALEWARRANTIES.NET

ComplaintsBoard
R
12:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Forest River Not what they say

I bought a 2010 Cherokee Grey Wolf 19RR Made by Forest River Inc, When the trailer arrived it only had a single step which is very high and in there list of standard features it list a double step as standard, after calling dealer which told me oh well I contacted forest river which said they can change whatever they decide, If they advertise it as standard then it should be the step from the step to the ground is abot 16 inches it is a safety factor if nothing else

Read full review of Forest River
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
11:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Forest River Defective suspension on toyhauler

We purchased a 2009 XLR 37 x 16 Fifth Wheel Toyhauler and used it 4 times. On the fourth trip, our equalizers between the 2nd and 3rd axles flipped - pulling the 2nd and 3rd axles together so the tires were rubbing. We had to deflate the middle tires in order to get home. We called our dealer who told us to call Scott Haney in the warranty department at Forest River. Scott dismissed our case by saying we hit a curb - on the highway! We took our trailer to a Suspension Company in Calgary who looked at the problems. It turns out we had a missing weld on the left hand front equalizer. The excessive movement caused by the missing weld wore out the bushings which SIEZED. When the equalizer tried to absorb the shock of a bump, it moved up as it is designed to do, but could not flip back into the neutral position again. Each sucessive bump caused those equalizers to sieze higher up each time until the axles were pulled together.

We have tried to work with our dealer in order to get Forest River to look at the issues, but Scott Haney has refused to look at the evidence. We have submitted photos and a report from Standen's Springs via email. Scott just falls back to his tired excuse of "You hit a curb"!

We love the trailer...it's functional and well constructed but this repair cost us $1250.00 CDN so far...the tires took a beating before we could get pulled over and will need to be replaced as well.

As a representative of Forest Rivers Warranty Department, we can only assume that Scott Haney's refusal to acknowledge the documentation of the missing weld and the subsequent issues it caused to be a company policy. Therefore, BE EXTREMELY CAREFUL of Forest River and DO NOT PURCHASE THE EXTENDED WARRANTY that the company sells as a "worry free, comprehensive package" that actually covers these kind of problems. Also, do not expect to be treated like you have even the smallest amount of intelligence.

Read full review of Forest River
View 0 more photos
Update by nielsy
Jun 22, 2009 11:10 am EDT

Sorry for the typo...the axles in question are the 1st and 2nd...NOT the 2nd and 3rd.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
11:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Forest River Nothing but problems

We purchased a new 31 ft. Flagstaff Rv made by Forest river. We have had it for 6 months and only used it 3 times. We have had nothing but problems. The roof leaks, sink leaks, windows leak, Parts on glide out are broke the list goes on. We paid 30, 000 dollars for a HUGE piece of junk. If you are considering buying an rv PLEASE don get foretst river. We had A Prowler for 17 years and never had one problem with it. We made a HUGE mistake buying a new travel trailer from Forest River. Fleetwood is so much better. Take my word you dont need thedse headaches from forest river and the poor quality of thier rv's.

Read full review of Forest River
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
9:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Forest River Poor service and customer care

My husband and I designed and purchased a new Silverback fifth wheel from Forest River in 2007. Since day one we have had 13 repairs done on the unit, all of which were factory related. 5 non water related, and 8 water/septic related. Some were fixed to satisfaction, and others still remain. All happened under full warranty. To our frustration, a bad musty, mold odor has developed over the past year and a half and has taken over everything in the trailer. Forest River claimed that they could never smell it. Just told us to properly ventilate the unit. Well, over storage time, we installed vent covers, and a dehumidifier/ionizer. The first trip out this spring...the smell overwhelmed every bit of clothing, food, and supplies in the trailer again! I took it upon myself to hire an outside reputable company to give us a written estimate of damages. Well, almost $4000 of work just to find where they were getting readings of 80% moisture still present in our trailer! Forest River's reply...We have fulfilled our warranty above and beyond. You and your smell are on your own. Nice people. We are left to make sure that 80% moisture throughout the middle to upper part of our fifth wheel doesn't turn into mold! Another camping season lost? No way! I will fight this battle to the end! Manufacturer's should not be allowed this type of injustice. Every payment I make on our "dream trailer" gives me a stomach ache.

Read full review of Forest River
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
1:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Forest River Poor workmanship/highway danger

I have a 2007 Forest River, Cardinal, fifth wheel trailer. Numerous flawed items including doors, drawers, curtains, and shelves of a cosmetic nature have been repaired or replaced since new...Numerous items of a functional nature including roof fan mechanism, LP gas pressure valves, wiring, and a faucet have been repaired or replaced since new. Numerous road safety items have been repaired, adjusted, or replaced including the failure of two tires, one enroute, wheel brake drums, rims, and suspension system since new...The studs on one wheel just snapped off enroute on one trip sending the wheel out into the adjoining woods where it was later recovered...very damgerous...Unfortunatelu, most of the problems I have experienced seem to be repeated in similar airings on the various blogs...I am going to attempt to stir some interest again at the NHTSA with the advent of a new administration...The tire issues are just about universal and systemic exposing all travelers to grave and avoidable dangers repeatedly...I have seen countless complaints regarding these tires and, as far as I can determine, the NHTSA has managed to ignore scores of complaints on the subject...

Sincerely,

Wayne Brown

Read full review of Forest River and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
H
H
Horkan Ken
, US
Aug 08, 2009 9:14 am EDT

I have a Forest River Chorekee Lite 2006 with 2 slide outs we have used it about 12 times and the frame that holds the slide out broke loose! The dealer informed me they have had some issues with this but the warranty was out of date. I called Forest River and i was told there was nothing they could do for me it was out of warranty with no explanation of why this would of happen!
I will never work with this company again. Very poor service.
Ken Horkan

ComplaintsBoard
V
2:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Forest River Poor service

I have recently purchased a 2009 Rockwood High Wall 276 tent camper from your company via *** RV center. As they did not have one in stock on July 15, we sat down and ordered my unit directly, with all the options except 2, that being the screened in porch and the extra fridge option. It was told to me that I would be receiving my camper in August. August 15 I was told that my camper had come off the assembly line and that it would be arriving soon. Upon receiving my camper I did not have time to thoroughly inspect the unit before using it on a trip. I spent 4 days in this unit (most of the time I did have in it, was spent cleaning up after the assembly, rivet shafts, bits of aluminum shavings, dust, and wood cuttings. I told **** rv center not to clean it, that I wanted to take care of it myself.) When I brought the camper back home I had more time to go over more important items that I felt should be addressed in this letter.

I must say at this time I am very disappointed in the quality of work that was completed on this unit. I have seen allot of Forest River products and have admired what they have done and knew that when it came time to buy another camper, I knew to buy Forest River.

It is at this time I would like to share the problems I have found with this unit:

The latches on the roof to lock it down are all 1/4 inch off from the corresponding locking device below it.

The 2 drawers are very hard to open, I pull up then out and they will not open with out having to use force.

In the bathroom I have found poor sealing of the edges, if any sealant was used at all. A plastic cover behind the toilet does not have sealant on the bottom and water is going into it. the walls were not finished, they have round beads of silicone going up the wall but was not finished. The toilet itself rocks around on the base. Also it was told to me that I should have a light in the bathroom which there is none.

The stove had dried silicone on the hinges which I had to remove along with silicone on the counter top and floor. Also there is a large deposit of glue on the bathroom door, about the size of a half dollar and at least a 1/16 inch thick.

There are cuts in the counter top and along the edging of the counter top.

Hinges and latches on the cabinet doors are loose and upon trying to tighten found the screws to be stripped and 2 screws even missing. Also the fridge screws are put in to the wood on a very hard angle as to allow the screw threads to be seen through the material on the surface of the base cabinet along with the trim piece on the bottom being bent outward approximately 3 inches, outward into the walking area.

The outside door that is put in after the tent is up does not fit. I have tried to see if the door was bent or twisted but it is the door frame on the camper that appears to be cut wrong. The door has 1/3 inch gap towards the bottom and does not fit tight in the channel using the provided locks (the white parts that are used to hold the door in the frame do not touch the frame of the camper to hold it in place along with large gaps of air space)

The outside grill that hangs off the camper is a great product, however the gas line is not long enough to attach to it if you have the hanger in the lower position, I have to move the hanger over and on top of the fridge vents by 2 inches in order for the gas line to reach the grill.

Under the cabinets there are screws that had been pre-started but had not been installed into the walls to join the cabinet bases to the walls, I have so far found 8 of these pre-started screws under cabinets and other places.

Bunk pins are on one side, very hard to get into the hole, I have to push very hard on the bunk to get the pin past the slide that holds the bed, the other side is on an angle and is not straight up and down. the other 2 pins that hold the bunks from closing are 1 inch away from the bunk slide.

In the cabinet under the sink there is a panel with started screws but I do not know were this panel belongs, it was laying on the floor.

The water while using the pump and water tank is very poor. The pressure starts nice but after 2 or 3 seconds it drops to a trickle in both the shower and sink areas.

there is a grease type of substance on the vinyl inside the slide out area and also small tears on the backing of the vinyl.

There is a dominate squeak in the center of the floor between the microwave and the dinette slide out.

The antenna (which notably was moved from the back of the camper and was installed by the door was broken when it came to the dealership) was a small black plastic or rubber areal was sent back and replace by a much larger metal antenna that now hits the outside porch light, and the screws holding the base, one of them was not even tight, it is just loose and not holding anything.

the most recent problem I have found is the switch to control the top up and top down stuck in the up position and tore the red cable out of the aluminum, I was fortunate enough to stop it before it did any other damage.

The shower faucet for the hot and cold handles both turn open to the right, as the other faucets (sink and outside shower faucet) turn hot counter clockwise, cold clockwise.

The putty used to water proof the sink, the outside pole guides for the awning and other areas including the diamond plating is very messy and gets on everything (what ever happened to silicone around the sink?)

not sure if the assembly line does this but I have 2 plates that were put in a drawer, from pictures of other 276hw's I noticed they are used to attach the awning legs to the camper and were screwed into the camper next to the latches to hold the top down when traveling.

I also am not sure if there was suppose to be a jack or a lug wrench but would have been nice to have these items. Also I ordered the stabilizer jacks with sand pads (in the book and other pictures of the same model the pads were round, mine are square, not sure if that is right or not as I am aware that products can change or be replaced by better products.

I have not had any trouble with any of the equipment (i.e.. a/c, hot water heater, furnace or any other products that was fitted into the unit).

It is with great regret to write this letter, as I have stated earlier, I held Forest Rivers name in high standings and knew the products that came from you were of top quality, However, I am sure by the list of things I have concerns about, you understand how frustrated and sadly disappointed I am, and that the quality and reputation of Forest River has not been shown in this particular camper.

I have not talked with *** RV center on this matter because I feel there is not much they can do to help me fix most of these problems. I believe it to be a quality in workmanship and something that cannot be fixed with out remaking the majority of the unit. (How could you fix a wall that was cut to large for the size of door that it is suppose to house? How can a cabinet base be replaced that was built into the unit?) These issues I bring to your attention in hopes that Forest River will remedy the problems and hope that there employees on the assembly lines will understand that there work in the future is an extension of themselves. I hope they understand that being fast and getting the job done does not mean take short cuts and skimp on the quality that has made Forest River a name to be proud of and that taking pride in there work should still be of first concern.

I am self employed, with this in mind I know the quality of my work versus other companies in my profession has to be the best I can deliver. I know my clients can get the job done with sometimes a lower price or with less hassle in the final production. The fact is, they trust me and the trust that when I put my name on something they know they have received nothing less then 110% of my ability. So with this in mind, I wish I could meet the people that made my camper so they could put a face to the camper they provided me and allow them to go through this unit and ask themselves if they would except the work they have done and if they would want to spend $15, 900 on this particular camper.

I wrote this letter to Forest River along with over 60 pictures showing them even more problems with this unit. I have not received word as of yet.

I hope they do get back with me. I hope they just dont think I will go away. Im in advertising and really think that writing this to all the web blogs i can find would put forest river in a most uncomfortable situation when there sales fall do to over exposure to bad publicity. (all with out having to leave the house) Buy American but be careful what americans give you in exchange for your money, careful of american pride in there work. Some americans just want a pay check. I would not think Forest River would be paying there employees minimum wage so I would expect that they pay them good to deliver bad quality. Dont they know ITS THERE JOB THEY WILL LOSE IF NO ONE BUYS THERE PRODUCTS.

The implied warranty of merchantability requires that the product and its container meet certain minimum standards of quality, chiefly that the product be fit for the ordinary purposes for which such goods are sold (U.C.C. § 2-314). This requirement includes a standard of reasonable safety.

Read full review of Forest River and 20 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
20 comments
Add a comment
D
D
David Floe
, US
Apr 20, 2023 4:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

water leak with no help from dealer, will not tell me if it had a history of it or the first owner imfo. I feel I may have to hire a lawyer

David Floering [protected]

View 0 more photos
T
T
Tony Earnest
Brandon, US
Sep 04, 2022 1:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

2019 forest river sable has leaks in 3 of the slides it appears they are all leaking at the floor level where the seam goes along the bottom on the outside. I have rotting floors in two of the slides. I have an estimate of 5 k for repairs that I can not afford. How does a 3 year old rv leak like this.

G
G
Glenda or kevin anderson
Kamloops, CA
Aug 30, 2022 1:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Axel issue from date of pick up april 2021. Want a call from someone to discuss all the issues. [protected]. Thanks. Glenda Anderson . File #mk074362

V
V
Vinnieboyz
Lake Hughes, California, US
Mar 15, 2022 6:21 pm EDT

Purchased new 2021 Forest River Rockwood 2882s 5th wheel coach. Retailer Wholesalers Ohio. Picked up April 2021. After a couple of months use many issues noticed.15+-items listed on W.O. when Parkway RV Castaic, CA agreed to take in for Factory Warranty Work pending approval. Factory Lied to Parkway saying that RVWholesalers had done unauthorized electrical work on the coach. This is the reason remote switch at control center inside coach did not work to turn off and on the Inverter that we ordered in the Factory Option List.("190WattSolar/Inverter") option That we paid for thru the Purchase agent retailer. After Proving that Lies & Misinformation Forest River spreading the 2nd Service Mgr.(1st one left. Wouldn't sell out integrity)has started Lies also. He Will not give me pricing on work to correct Solar/inverter problem.

(R&R Inverter with one referred to in provided owners manual). I have all documentation as to lies .Factory & Parkway 2nd Service Mgr. Continues to Lie and dodging Responsibility. Many documented problems. All that are Factory problems. All Forest River Solar/Inverter options have this issue. They have chosen to ignore Published Dometic/Go Power electrical System insuring function ability. We talked to factory prior to built and were not told control center would not function as indicated in owners manual. In fact All uninformed Retailers & sales people being uninformed usually misrepresent as fully functional control center inside coach. Mismatched components are not fully functional. Conveniently located isn't outside in a compartment. This could be huge. Please Help.

I Have refused to except coach until all approved Factory Warranty Work completed.

View 0 more photos
D
D
denis tardif
, US
Nov 30, 2019 2:22 pm EST

hello, i bought my forest river, wildcat 2017 in january 2018 in meza in port ste lucie florida. ser: 5zt3wcobxhgoo1429. my issue is double sofa are tore off already. i sit a the place maybe 5 times . i am really concern about the quality of the sofa. is there anything you can do to solve this issue. thanks

F
F
FR Fail
, US
May 23, 2019 12:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My 2018 Class A, 24W3 is languishing at the dealership yet again. In the 11 months I've owned - check that - been paying for it, the motorhome has been sitting on the dealership lots waiting for parts and service more than I've had it.

I should also note that 3 months of the time I've possessed it was when it was winterized and parked.

It's been at the dealer 6 weeks this time so far. The frame for the bunk over the driver compartment broke. Nobody was sleeping in it. I just lowered it to take the mattress off so I could put it on top of the lumpy uncomfortable mattress on the main bed. There were only 2 little tack-welds securing the back rail to the side rail. A flat, straight end. No "L" piece, protrusion, or anything.

I just did some checking online and found a Better Business Bureau posting showing 133 complaints.
A check of the Federal Courts shows over 100 lawsuits against Forest River and their dealers for violations of the Magnuson-Moss Warranty Act, among other things.

B
B
beyes247
, US
May 22, 2019 12:34 pm EDT

Here is the latest update. We received the sofa and outside kitchen door. The sofa did not have any of the electric features as the original (heat/massage/light up cup holders). I am currently in direct communication with the vendor/manufacturer of the sofa to see how they want to resolve as I was told by Forest River this would have all the same features as the one we are replacing. I will keep you posted!

The compartment door is replaced and we are waiting for the decals to arrive

The sealant around the cabinet doors looks better but honestly, still not perfect. They really made a mess from the factory and did not want to pay us to replace them. They also didn't give us adequate time for proper repair but not being the selling dealer, we did the best we could with the time FR was willing to give us. If you're still not satisfied, you will have to take it back to the selling dealer. Hope that all makes sense!

I will be in touch! The unit is usable if you guys need to take it until we get the sofa issue resolved.

THis is a new 2019 sarbe 5 wheel and cant get it fixed

Has anyone got Forest River to stand behind there product

C
C
Coochy78
, US
Oct 27, 2018 2:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the camper in the shop more than I used it last year now this year starting out great boiled lobster on the stove it melted the plastic damper and burnt up the fan! This camper is dangerous I'm going to contact the attorney and sue this company for negligence Forest river wildwood campers are junk

View 0 more photos
R
R
Ray E Acosta
, US
Oct 27, 2018 12:38 pm EDT

I bought new 2015 Forest River Heritage Glen
A/C went out last summer
Rubber seals around slid outs ripping
Had to change Battery Last year.
Has something wrong with one tail light, Have to bump it to start it to working
Now get constant check trailer hookup.
Had water leak under sink and has funny connections Finally squeased connection tight

C
C
cowbisket
, US
Oct 22, 2018 6:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i bought a wolf pup at cliff jones rv about a month ago, i paid cash, ilike the trailer but the mattress is cheap and is sunk in the middle it looks i should have gotten something better for 15500 dollars?

Forest River In-depth Review

Overview: Forest River is a prominent company in the recreational vehicle (RV) and outdoor industry. With a rich history and extensive background, Forest River has established itself as a leading manufacturer of RVs, trailers, boats, and more.

Product Range: Forest River offers a diverse range of products to cater to various outdoor enthusiasts. Their product categories include RVs, trailers, boats, and more. Each category boasts unique features and innovations that set Forest River apart from its competitors.

Quality and Durability: Forest River products are known for their overall quality and durability. Customer reviews and ratings consistently highlight the longevity and performance of Forest River products. When compared to competitors, Forest River stands out with its superior build quality and the use of high-quality materials.

Customer Service: Forest River's customer service and support are commendable. Their customer service representatives are readily available and responsive, ensuring a smooth experience for customers. Forest River also excels in handling warranty claims and providing after-sales support.

Pricing and Value for Money: Forest River's pricing strategy is competitive in the market. Their products offer excellent value for money, considering the features and quality they provide. When compared to similar products from other brands, Forest River stands out with its reasonable pricing and impressive features.

Safety and Compliance: Forest River prioritizes safety standards and regulations. Their products incorporate robust safety features, ensuring the well-being of users. While there have been occasional recalls or safety issues associated with Forest River products, the company promptly addresses and resolves them.

User Experience: Forest River products offer an exceptional user experience. They are designed with ease of use, convenience, and functionality in mind. The user-friendly interfaces, controls, and thoughtful design considerations make Forest River products a joy to use.

Environmental Sustainability: Forest River demonstrates a commitment to environmental sustainability. Their manufacturing processes and materials used align with eco-friendly initiatives. Forest River has also obtained certifications that recognize their efforts towards environmental responsibility.

Reputation and Trustworthiness: Forest River enjoys a strong reputation in the industry. Customers trust and satisfaction levels are consistently high, reflecting the company's dedication to quality and customer service. Forest River has received numerous awards, certifications, and industry recognition for their exceptional products.

Pros and Cons: Forest River's main strengths lie in their superior quality, excellent customer service, and competitive pricing. However, occasional recalls and safety issues may be a concern for some customers.

Conclusion: Forest River is a highly recommended brand for outdoor enthusiasts seeking reliable and high-quality products. With their diverse range of offerings, commitment to safety and sustainability, and excellent customer service, Forest River is a trusted choice for customers looking for value and performance.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Forest River contacts

Phone number

+1 (574) 389-4600

Website

www.forestriverinc.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Forest River?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Forest River Customer Service. Initial Forest River complaints should be directed to their team directly. You can find contact details for Forest River above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Forest River. Discuss the issues you have had with Forest River and work with their customer service team to find a resolution.