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Ford Premium ESP Extended Warranty / defective door latch not covered

United States
100% 1
2012 Ford Focus with 18k miles, purchaced 38 months ago.

Over 1.5 million Ford vehicles have been recalled by request of the NHTSA due to defective door latches which no longer hold the door closed.

My Focus is not listed on the recall, but since I purchased the Ford PremiumCARE extended warranty I wasn't worried.

When the service manager requested warranty authorization, he discovered it WASN'T COVERED.

Luckily, since the problem occurred in the service bay, the dealer took care of it (Citrus Ford, Ontario, CA)

I urge anyone with Ford door latch problems to file a complaint with the NHTSA so more Ford models are included in the recall. The part alone costs over $250 online.

Link to file complaint:
Jul 17, 2015

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Ford Motor Company Logo Ford Motor Company
Customer Service
P.O. Box 6248
United States - 48126
+1 800 392 3673
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