Ford
reviews and complaints

2015 Ford super duty v10 70, 000 miles needs motor

11/8/2017 on my way to work lost power in the truck. IT was only running on 5 cylinder . When't to ford auto fair manchester nh droped it off they said they would call me. Got a phone call on 11/9/2017 the #10 cylinder sucked in a valve so i need a new motor 16, 000.00! No brake down of the bill when i asked him how much the motor cost he didn't know. they didn't give me a brake down of the bill jest gave me a number of 16, 000.00.I know the truck is out of warranty need help with the bill

Purchased 4 tires under a promotion using Ford Service credit card.Promotion was for $110 rebate. Service writer that wrote up the order stated I would receive rebate by mail. Purchase was made on 7-11-17. Called Ford credit in Sep, they stated they had not received anything from Speedway Ford and the promotion had expired. Talked with Phil Nestlehutt, svc mgr and he stated I should have submitted rebate info online myself. When I purchased the tires the service writer made no mention that I had to do anything, if he had I would have surely done it. I feel it was negligence on their part that I lost the rebate. These comments were submitted to the BBB in Atlanta, GA. They gave Speedway Ford in Griffin, GA. until 11-09-17 to respond and they did not get a response

To whom is may concern,
I have been in the market and shopping for a 2017 Ford Explorer XLT model and actively now due to the extensive rebates available. I have been to three dealerships and just went to Ford of Clermont yesterday evening to view a vehicle I found online. Once I arrived I was politely greeted by Brenden Perry, very prompt and so helpful. He helped me select the vehicle I found online, and advised me up front of a fee from the dealer of $1795 that would be added to the price of vehicle no exceptions. From that point, we started the financing approval process. I had a 2009 Nissan Maxima trade-in to be checked to appraise my trade-in value. Once the results for the trad- in came back I was offered $4, 500, to my surprise, Mullinax of Apopka offered me $5, 800 just two months earlier. I advised Brenden that I wanted more for the trade-in, which was honored. Once the numbers came back with all rebates, incentives, and trade-in applied the payments were too high. Brenden had agreed to take off $1000 for the dealer fee that they said no exceptions on, yet that fee hadn't been reduced in the final numbers presented. I agreed then to run soft credit check to see what my monthly payments would be. Right before the soft credit run however, I showed Brenden an ad from another Ford dealership with the Student/College Rebate -$500 and the First Responder Rebate -$1000, which I am both of these. These additional rebates options were not offered to me, however they honored them. At this point with all my rebates and trade-in the final price wasn't mathematically correct. After Brenden going back and forth to the finance office several times, I advised him that I wanted my monthly payment to not exceed $420 a month @ 72 months. He came back with Ron Gasparedo, the finance manager, to go over the finance terms with me. Once Ron sat down, he advised me that since I had a bankruptcy on my credit that there's a new law stating that the term can only be a maximum of a 5 years not a 6 year term, this being at a normal interest rate. Then when I didn't agree to having a $650 monthly car payment, he proceeds to say that "He can get me a 72 month term, but the interest rate will be so high, that my payments will be up to possibly higher than $650". This made no sense to me. At this point, I felt judged and mistreated because of my history of a bankruptcy. I arrived at the dealership at 1800 hrs when the dealership closes at 2000 hrs. When this financing conversation took place it was 2000 hrs and Ron was not polite and appeared to not want to take the time to close the deal and assist me. I declined the offer all together, as I knew I had been lied to. There's not a new rule or law saying that since I filed bankruptcy I cannot get a 72 month term of financing, and this dealership wasn't willing to take the time to even tell me what my interest rate would be. I feel that I was discriminated against, Ron was very disrespectful, when I was nothing but respectful and a willing buyer in the market for this vehicle. In the end the numbers didn't add up, the time wasn't taken to show my an actual interest rate that I'm eligible for, and I was discriminated and lied to so that employees could go home on time. I hope that other customers are not treated as I was and will be choosing a different Ford dealership to do my business. Thank you for your time.
Sincerely,
Jodi Hall
[protected]

I am currently in the process of trying to close the deal on a 2017 King Ranch from a dealership in Scranton, PA. It has been 5 weeks and I still cannot take delivery of the truck due to a rear seatbelt recall . This problem has not been corrected since parts are scarce. The timeframe to get this issue fixed is indefinite and weeks continue to pass. The excitement of owning this new truck is fading and I am close to the point of backing out of the deal. This would be my first purchase of a Ford product and I am less than impressed to say the least. I am actually quite surprised that Ford would keep the customer waiting this long and make no effort to correct this issue faster. I am very disappointed in the whole process with absolutely no updates on progress being available to me.
Sincerely
Ryan Volk

There is well known issue with Ford trucks and the rear window defogger failing. Ford will cover the replacement under the original warranty but will not cover it under Premium Warranty. They say because it is glass, they do not cover it, although the glass is perfectly fine, but the grids within the glass fail.

Dealers charging $1900 to replace the glass.

I have been a Ford truck owner for years. I have all my service maintenance done by Ford dealers, and trade my trucks in every five years for a new vehicle. Recent treatment I received from Key Scales Ford in Leesburg, Florida is the poorest customer service I have ever received by any car dealership, anywhere. I will never return to this dealer again, neither for service nor the purchase of my next vehicle, and I will communicate throughout my community the poor treatment I have received. A simple $65 dispute regarding an obvious error by Key Scales service technicians, which I have documented and proven, brought about a string of lies and ridicule from the Key Scales' Service Manager. Below I have outlined my communications in chronological order. I want to emphasize that I have documentation verifying all emails, written notes on every call. Furthermore, the dealership claims to have all recordings of all phone calls, and should have records of my conversations. A summary of complaint is as follows:
• On August 4th I took my truck to Key Scales Ford for its scheduled maintenance. The Service Advisor strongly recommended a tire balancing along with the standard rotation I do each service. This was the first time a tire balancing had ever been suggested. I paid my $221.68 bill for all the work done and left.
• The following Tuesday, August 8th, I left for a month long trip. When I got onto the highway and sped up to 70 mph, the truck shook so badly that I could hardly control the steering. I stopped at a Ford dealership in Ashburn, GA, but they could not take the vehicle until the next day. The service manager referred me to a tire dealer nearby. I went to the dealer, and he checked the balance of the tires, and had to re-balance every tire. He charged me $65, and the truck ran perfectly.
• On August 9th, upon arriving at my destination I sent an email to Key Scales' Service Manager, Brian Collins indicating the problem that I had, and telling him I would like a refund upon my return for the tire balancing done by his people. Mr. Collins claims he never received the email, but I have a copy of it which I am happy to show.
• On September 6th, upon returning from my trip, my wife and I went into Key Scales Ford and met with Mr. Collins. A female accountant, I cannot remember her name, was in the office and witnessed our conversation. I explained the problem with the balancing done by his service people, and requested a reimbursement of the $65 it cost me to have it re-done. Although reluctant, Mr. Collins agreed to reimburse me. Initially he said he would only refund what Key Scales charged me, but then thought that to be petty, and agreed to reimburse me the full $65. He said I should have the check within two weeks.
• On October 2nd I sent Mr. Collins an email asking the whereabouts of my refund. He responded by email, stating that the check would out by the end of the week. I saved the emails.
• On October 9th I sent another email to Mr. Collins asking him the status of my refund. I received no response. I saved the email.
• On October 12th I called and left Mr. Collins a voicemail. I received no call back. I assume Key Scales has a recording of the voicemail.
• On October 16th I again called Mr. Collins and spoke with him. He told me my claim had been lost by the accounting people, but I should receive it the following week.
• On October 23rd I both called Mr. Collins and sent him another email. I got no response. I saved the email.
• On October 24th I called Mr. Collins and spoke with him. He said he sent the request for a check to his Accounting department, and I should receive the check any day.
• On October 26th I called and asked to speak with the Accounting department. I spoke with a Kathy, who was unaware of the issue, but said she would check and call me back. To her credit, she called me back and said the check was awaiting the signature of the authorized individual.
• On November 6th, I received a voicemail from Key Scales Accounting saying my check was ready, but they needed me to verify my address. I returned their call, verified my address, but come to find out that the check was for $53.11 (something like that) rather than the $65 it actually cost me to have the problem fixed. I was transferred to Mr. Collins, who contradicted what he originally told me (his accountant was present) that he would not be petty, and reimburse me for the entire $65. I complained, and Mr. Collins' exact words were "If you need the $12 so badly, I will take it out my pocket and give it to you." I said ok, and asked him to give it to the accounting people so that they could send it with my check. He then got belligerent and said I would have to come to the dealership and take it out of his hand!
I would like to make a few points about this whole mess. I would never have incurred the additional $65 to rebalance my tires if Mr. Collins' service department had done their job originally. I believe I am entitled to the entire reimbursement (not the $53.11 that is being refunded), which Collins initially agree to, witnessed by both my wife and a female Key Scales' accountant. Second, it is unbelievable that any business would string a good customer along for three months for such a minor issue. To make matters worse, the total lack of follow-up from Mr. Collins is inexcusable. Finally, I was deeply insulted by Collins' remark that "if you need the $12 so badly, I will give it to you." Condescension like that is unjustified, inflammatory, and totally without class. I realize that there will be no further action on this case, but I am done with Key Scales Ford forever. As a loyal Ford customer, I think that people in the Ford corporate office should know how their customers can sometimes be treated.

First Email
Brain, here is the email I sent as soon as I got to my destination on 8/9. Thank you for meeting with me this morning, and understanding my position. I will await the reimbursement.
Mark Goodwin

-----Original Message-----
From: [protected]@reagan.com
Sent: Wednesday, August 9, 2017 1:54pm
To: [protected]@keyscalesford.com
Subject: tire balancing

I had my F-150 truck in for service last Friday, August 4. I had an oil change service, and tire rotation, and some type of engine flush. The service person informed me that the tires would also be balanced, which was the first time in ten years and two ford trucks that the tires were balanced during a tire rotation. I drove home, and left for a long trip on Tuesday morning. The truck drove fine on regular roads, but when I got onto the highway and sped up to 70 mph, the steering wheel, gear shift, the whole interior of the truck started to shake like crazy. I knew it had something to do with the tire balancing. I was able to find a tire store in Georgia. The guy took my tires off, showed me on the balance machine how off they were, and then balanced them properly. I got back onto the highway, and the truck drove fine. I do not know what your service people did, but I paid for a tire balance, and certainly did not get it.

Second email

Good Morning Mark
Thank you for the email. I hope to have that out to you by the end of the week, I just wanted you to know we have not forget about you.
thank you for your patience.

Brian Collins
Service Manager
Key Scales Ford
Office [protected]
Cell [protected]

From: [protected]@reagan.com
Sent: Monday, October 02, 2017 10:16 AM
To: [protected]@keyscalesford.com
Subject: Tire balancing

Brian, I was in to see you on September 6th regarding a refund on tire balancing performed by your service department. Your accountant was also present, and heard the entire story. As I explained then, I had my tires balanced at Key Scales on August 4, and on the 8th I was traveling north on I-75. The truck shook so badly, I had trouble controlling the wheel. I stopped, and went to a repair service, who re-balanced the tires, and the truck ran fine. When I spoke with you on 9/6, you agreed to reimburse me $65 for my cost to re-balance the tires. You said it would take about 2 weeks to process the refund. I talked with you last week, and you said you were at lunch, but would look into the matter when you returned to work, and give me a call. I still have heard nothing, nor have I received my reimbursement. Could you please let me know where the process is? Thank you.

Third email

-----Original Message-----
From: [protected]@reagan.com
Sent: Monday, October 9, 2017 12:08pm
To: [protected]@keyscalesford.com
Subject: Re: Tire balancing

Another week has gone by, can you please give me a status on my refund of $65 for the tire balancing done by your mechanics, which I had to re-do? Thank you.

Mark Goodwin

Fourth email

----Original Message-----
From: [protected]@reagan.com
Sent: Monday, October 23, 2017 4:05pm
To: [protected]@keyscalesford.com
Subject: Tire balancing

I have tried to call you today, again, but you refuse to call me back. It certainly seems like I am being strung along, hoping I go away. Could you please be big enough to tell me whether or not you are going to reimburse me the $65 to have my tires balanced after your service people screwed them up? I am wasting a lot of time while being strung along, and will try other avenues if you will not help me. Please show enough customer courtesy to at least respond. Thank you.

Mark Goodwin

[protected]

I am really not satisfy and disappointed that the ford ranger pick up of year mfg :2013, plate# : plg8428 door latch chrome planting peel off cause hand injury due to chip off, it should be claim under manufacturing defect.

Had spoken to ford care center officer ms lin and manager mr krishnan. Meeting outcome, push responsibility to consumer saying ford only able to compensated 75% of the amount for this door latch chrome peel off cause to hand injury case.

Comment I want to bring out why consumer have to pay for "manufacturing defect" even with 4 years grace of period.
Consumer are being victim paying more and getting a non quality and reliable vehicle.
Reputation and durability commitment from ford will spoil market segment in the future.

Need ford to take the issue seriously on consumer complaint and to avoid next level escalation to media and fomca (Federation of malaysia consumers association)

Concern point trigger not to money, mainly on product safety compliance and company reputation of ford

I need fair justification due to cause injury and non reliable car maker.

Contact reference :
By email : siewguat. [protected]@silitech.com
By contact no. : [protected]

I went in to purchase F250 Pickup with Finance through my credit union and the finance manger ran my credit through at least 5 different banks, I told him I already talked to my Credit Union and gave him the business card of the person I talked to he neglected to use this information until last. The whole problem with this is I had a average credit score of 805, until he played his game trying to get his commission or what ever he was doing through other finance places. All he managed to do was lower my credit score, when you go I and tell them to only go through a specific place that is what should happen. I have been a loyal Ford buyer since 1982 and this whole experience has soured me from buying a new Ford again.
Very Disappointed,
Debbie

I'm sending you this letter to send a complaint about my ford fusion bought it last year. Before I had it a year the flexplate went it was under warranty at 58, 000 miles since then I have had to have it fixed three times this last time I said to them there must be something causing this so therefore they looked and said something about a turbo. Now this is the third time and in the lemon law I do see that the same part that breaks down 3 times or more you may contact the dealer and they will reimburse you for the car the payments the tax etc. It has broken down on me about every 2 months. Now I have gotten it back and within 2 days it has broken down with the fuel pump they said this was not covered. I do realize that this but my mechanic said it could be something to do with them pulling things out to fix the flex plate I am 66 I bought this car to be dependable for me and i've had nothing but problems i'd appreciate I don't know if it's going to ask for your name and my name is mary austic and my cell phone is area code [protected] thank you attention as soon as possible thank you for your concern the car dealer was par k motors in fulton new york where I bought it. The dealership I went to was davidson ford in clay new york

I was called by your dealership in Smithville TN. To set up an appointment to look at two vehicles.I set it up for 5:30 pm I got there around 5:00pm 11-3-17 and walk in the dealership to ask for Ryan to check out both trucks .This other salesman Tim said can I help you. I said no thanks I have spoke with Ryan about my needs.He said ok I ll get him. I then met him outside we first looked at the f350 and test drove it he said $39, 000 I said sounds a little bit high how about $34, 000 with a few problems it had.We got back at the lot started looking at the f250 that's when Tim the salesman showed up and ask me what I was doing. I told him I want the f350 but I wanted to test drive the other truck before I made my mind up. Tim ask why they all drive the same I said pardon me he then asked me why I need a truck like that and told me I couldn't test drive the f250 and I was wasting time and that I don't want to purchase the trucks .I said yes I do I'm not going to buy a vehicle I can't test drive.thats when he kept arguing with me and that's when I felt disrespected I the shakes hands with Ryan and left the property. I also call Jim the general manager around 6:25pm 11-3-17 and complained about not being able to complete the sale. Tim needs to be removed from his duty. Because he costed ford a big sale. Feel free to call me. Victor Gillihan [protected] I wished that I could of bought it. And recommend others to buy. But I can't get this matter resolved. Thanks.

I have had a horrible experience at 2 Ford Dealerships in my home state of Alabama. Have been mislead, lied to verbally and in texts. I love Ford and have owned Fords most of my adult life but am extremely disappointed that Ford would allow this quality of dealerships to promote and sell their product. Sierra Ford in Sylacauga, Al and Opelika Ford in Opelika, Al. Both dealerships have quoted a price to only decide after agreement to go up on the price. Also mislead by telling me a vehicle will be delivered and then to not communicate until I have to reach out to them and then told lies. Would love for someone from Ford to actually reach out to me with an explanation.

In Sept.2017 I called Fox Marquette our local ford dealer to schedule service.Receptionist forwarded my call but nobody answered.A few days later I called again.The service person said everyone was busy but would have someone call me back.Several days went by.I did not get a call back.I was out of state for ten days.After returning I called Fox Marquette again.This time I explained to the receptionist what I had been going through trying make an appointment.She said I will connect you with the service manager.I got a recording saying leave your name I will return your call. I had enough . I have never had this problem with them before.The service reps I worked with over the years were no longer working there.I wonder why? I now take my business somewhere else and will buy my next truck somewhere else as well.

To whom it may concern,

I have been a dedicated ford user all my driving life . I recently bought my first desiel truck . I have one question I would like answered. When I bought the truck I knew the oil pan needed to be replaced it was rusted pretty bad. I was planing on replacing the oil pan when I did my first oil change . Had to make a trip out of state to pick up a trailer, the reason I got the truck. I made it about 100 miles when the truck just died not sure what was going on until I got out and found oil leaking all over the place. Now I did a lot of research before I bought this truck and I know that oil is very important to a desiel truck. Now I am a Guage watcher when I drive long trips so my question is if oil is so important why was there not an oil light or something to warn me that there was an oil problem before it died and locked up the motor on a truck I just bought.. now I have a beautiful truck that I really do love that is going to sit in my yard because can't afford a truck payment and a payment to replace the motor . Really look foward to hearing from someone

Thank you from a ford fan( for now)

Charles Krekel.
Email: [protected]@aol.com

When deciding to buy a Ford Fiesta I looked at the brochure on the Ford website which stated that a Ford Fiesta SE hatchback has a leather wrapped steering wheel. My former car had one and I really liked it. After buying the car I brought it home (on 10/26/17) and noticed that my car does not have a leather wrapped steering wheel. I have called Ford (twice) and they said call the dealer (Basil Ford in Niagara Falls, NY). I called the dealer and they said they called Ford and couldn't get a resolution to this issue and claimed Ford has a disclaimer at the end of it's brochure. I would like a leather wrapped steering wheel.

Bought brand new. Truck has just 20, 000 mile on it. Took it for inspection and told it need brakes and rotors. Warranty just ended. Too find out that it is all Rusting out. After we spent over 800.00 on this gadget when we bought it salesman said was next to gold at rust prevention. Shouldn't Ford be more accountable for who speaks and sells for them? The costs are exorbitant and for most it is a investment. Any advice or help would be greatly appreciated.

Called cherokee ford in woodstock, ga. were I purchased my fusion in 2012.
The service department said the part was not available. this was back in nov.
2016. I asked the [censor] I too talked if the car was safe to drive and his response was (it's as safe as it was yesterday). I will never buy from this dealer again.

I called ford motor company today, one year after I got the recall and I was told the part was still not available. I have always been a ford customer but
After this bs I am getting, I will look closer at gm.

I leased this Focus after having a 2013 Focus.
At that time I was told that the Transmission issue I was having with the 2013 was rectified. So I leased this one. I enjoyed the new roomier car and in the beginning the trans seemed to be on point. Well into my second year of the lease it began to show signs of the same issue as the 2013. Shuttering and dragging upon acceleration.
I have complained and they say a update was needed. Possibly but the issue still is there. Very upset with this Focus. I like the size of it but mechanically it is terrible and it can lead to having a accident especially when getting on the highway and merging into traffic.
Ford needs to fix this issue. It has been 4 yrs now! This so called double clutch, does not work! Safety first is not a given with this Focus! Being jerked around while driving is not acceptable.

Hello my name is Paul Maguire I own and operate a small plumbing and heating company in Old Forge Pa I own a 2015 Ford 250 diesel transit bought new recently at 40000 miles my EGR cooler has caused major problems and has been at the dealer for 2 weeks to date and no way of going to work to provide for my family because this vehicle is how I make a living
I think Ford Motor Company should be picking up my vechicle payment since it was a known problem with this motor just like in 2003 when I owned a Ford F-250 that had 3 motors replaced and 40000 miles and Ford Motor Company never did anything but repair and return
I think that my warranty on this van should be at least extended
As far as the Dealership I could not ask for a better group of guys
Van is currently at Barber Ford in West Pittston Pa

Thank You
Paul Maguire
[protected]

I recently purchased a 2012 ford focus sel vin number 1fahp3h23cl197714. It had 78000 miles on it when I purchased it in september from fucillo ford in east greenbush ny. After about 4000 miles and out of store warranty the transmission control module went leaving me stranded 50 miles from the dealership where the repairs were supposed to take place. The customer satisfaction program 14mo2 covers towing by ford up to 70000 miles. The repair itself is covered till 150000 miles or 10 years of service. I am very upset that as a loyal ford customer, I have owned 5 during my years driving, and as a customer of a ford dealership that I am stuck with a towing bill for a vehicle I have literally made 1 payment on. I also found a slew of other electrical issues in my car that are recall issues. I have always been happy with my ford's. This one is flat out a lemon and i'm not a satisfied ford customer anymore. I at least should be reimbursed for towing. Never mind the 3 days time I have been stuck at home car less due to ford's shoddy workmanship. And future down time without a vehicle to remedy the electrical recalls. If not rectified I will never purchase a ford product ever again and will make friends and family aware of the flaws in current ford vehicles in production. Thank you for your time. Sincerely tara a goss

During the sale, were were told by both Kathleen (the sales lady) and the finance department that if there was anything wrong with the aesthetics or mechanical part of the vehicle, they would take care of it and make it new again. My wife and I took the vehicle home already upset about the sales experience and how the sales lady treated our 1-year old son. After discovering scratches on the rims, paint, cigarette-burnt cup holder, and a hole in the ceiling liner, we came back to the dealership as we were directed by Kathleen to get it fixed. She then turned us away and told to make an appointment. I am in the Military and it takes an act of Congress to get time off. I took leave to get this taken care of so this was strike 2. Then when I finally came in to get it fixed, they told me that they were going to replace the ceiling liner which is expensive and a lengthy process but they knew a good place that would do the work just down the road of the dealership. A day later, I was called and they said the vehicle was fixed and ready for pick-up. I said that was fast but drove down once I got off work to pick it up. They gave me the vehicle and I drove it home. I inspected the vehicle to see if it was fixed properly and most of it was except for the head liner. They took the cheap way out and put super glue in to fill the hole. I texted Kathleen and said this was unacceptable and sent her a picture of it it and she replied it's not that bad. That was the Ford experience we received. Sub-par. I want to give the car back and put this bad memory behind us but Rob says "Well, that's not going to happen". Who do I need to report this dealership to?