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Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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4:21 pm EST
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Ford business practices

I am a single mother having a hard time keeping up with my payments. I know I cut it close each month but I make sure I get the payment posted before it falls 30 days past due to try and help my credit. I made a payment on a Saturday; I first went online and it stated it may take up to 2 business days for the payment to post to the account so I looked at the phone payment options which stated the payment would post the next business day for a fee. I did this at once over the phone. Imagine my surprise when the payment did not post until Tuesday, even when on the phone I was told it would post on Monday. This made me just miss the deadline and I believe was done of purpose. These people will not work with you. If I ever get rid of this car I WILL NEVER USE THEM AGAIN AND WILL GO TO EVERY SITE POSSIBLE TO SPREAD THE WORD they are rude and tell you its your fault anyway for waiting till the last minute. This money, I might add, cleared my account a FULL DAY before they posted it as a payment and so did the fee I paid to make sure it posted the next business day! They are horrible and dishonest and will never admit to a mistake

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12:44 pm EST
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Ford reposessed vehicle

I was 60 days past due on my Mustang and I had another payment coming up, which would make it 90 days past due. Last Tuesday, tow truck shows up at work and hooks my car. I was able to get everything out. For over a week now, I have been calling Ford Credit Redemption department at [protected] ext. 32013, and every single day they have told me that my account information has not been updated yet and I need to call back tomorrow. My car was a lease and was going to go back next month. I just want to get some info on how much all of this is going to cost me. I am not looking to get the car back. Does anyone else have any idea who I could call to get some information?Thanks for the help. John

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Kevin xxxxxx
, US
Dec 19, 2022 10:05 am EST

I'm going thru the exact same thing. But unlike yoi. I haven't talked to anyone wait an hour and a half at a time leave a message and hang up. It's been almost a week now and still nothing

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joertr00
, US
Jun 14, 2017 4:46 pm EDT

Ford credit had this repossessed and service coming get our vehicle on 6-13-17 our agreement with ford Credit was not due until 6-20-17 and I Repeat ford credit head are vehicle repossessed on 6-13-17 wasn't due until 6-20-17 and when we call they were rude and said what does it matter now on 6-13-17or on the6-20-17. the matter is we had an agreement on 6-20-17 we where to bring it back we were bringing it back on 6-20-17 as we agreed upon with Ford credit and get a new vehicle And we were going. we have all their emails we have all or documentation stating that we had a lease extension for 2 months so we figured out what we are going to do turn around and they said there was never no agreement whether we talk to they should never done it but we have all our proper documentation so for credit can break anything they want any time they want but customers can't without being charged what they can't be charged for credit in the rude rude rude and the way they handled whole situation is unprofessional They have no regards for their customers I was a Ford guy through-and-through but now I think I'm gonna change my mind for how rude In the way they treated us.Defamation of character profiling In the last time I check that is against the law to do-and they did it all zhan thinking about brezene charges on home for all of that and the service that they used the way they treated me when I went to go hand in the keys to get my stuff they were threatening they would not let me leave so is pretty much they were kidnapping me slander be legally and all that too with them where they hear this stuff is very unprofessional and I will be contacting the Better Business Bureau Defile formal complaints and figure out how to press charges and I will be contacting a lawyer for the slander the defamation of character to be literally the profiling the labeling Defamation of character Avenue come and pick up the truck 7 days early we are gonna come in and get a new one just goes to show you they don't care about their customers what so ever All they want is to get rid of the cars that they made so by the end by-then the next year they don't have to take pennies on the dollar and literally give him away but new cars out there idiots that are by a new vehicles burden my language people my new vehicles that don't last more than a couple of years they start To fall apart in for you pay 3040 50, 000 for the vehicle now you gotta put in another couple 1000 in you're still paying on that vehicle. So long story short for credit will be little you defamation of character slander belittling everything labeling profiling you and go against their word And when you call Bilson was the matter if we did it now or on the when your Contract is up what does it matter and I "from for credit will be called this morning All they do is come a knock on the door to gladly gave it over but they don't wanna do that They wanna pace of ignorant people the treat you like a criminal harass you surround you until they get what they want from you which we would have gladly and it over to them! Joe R.

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Maria51
, US
Mar 06, 2012 5:14 pm EST

worst company ever!

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1:27 pm EST
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Ford terrible experience

As a US postal worker, I believed in the idea of "Buy American." Then I bought a Ford Focus. In under two years and less than 24, 000 miles the Focus died on a tollway going to Houston Airport. It took two hours to get someone to assist me, but I did get it to run, although badly. I took it to the closest Ford dealership, which was Lone Star Ford in North Houston. They told me I had a lower engine knock, and I should go to Tommy Vaughn Ford (since I had purchased the vehicle from them, ) and have it repaired by them. By the time I got there the oil cap was off and the interior of the engine compartment was covered in oil. Tommy Vaughn Ford told me the damage was Lone Star's fault because they must not have put the oil cap back properly. (this was excuse # 1) Believe it or not, they told me I should have it towed back to the other dealership. I refused. I insisted that they fix it under the warranty, and they said they would check with management. I rented a car from them to be able to go to work and got no help for the next two weeks and paid full price for the rental for those two weeks. They still told me this was Lone star Ford's problem, and I should take the car there. After picking up a few of my belongings from the car I left it there and called my lawyer. My lawyer wrote to them telling them the problem needed to be solved. They wrote a letter back saying my car had been damaged earlier, and that was the reason for the engine knock. (excuse # 2) I had dented the oil pan a year before when I hit a piece of concrete on the interstate. Tommy Vaughn Ford had my car examined by my insurance adjuster and then fixed it. They assured me that the work was of top-quality, and the warranty would still be in effect.

I did not know what else to do so I left the car there in the hopes that they would repair it. I was told that if I took possession of it I would have no way to prove how much damage had been done. At this time I bought a new car. I'm sure you wouldn't be surprised to learn it was a Honda. When next contacted Tommy Vaughn Ford said the reason they were not honoring the warranty was because I had missed an oil change. (excuse # 3) They had been doing all of the oil changes for free so the only one not by them was when I had to flee Hurricane Rita and I went to visit my brother in Arkansas. I had the oil changed there just to be on the safe side. I did not save the paperwork, because I did not think I would need it. Sometime later I was contacted by the bank I had financed the car from. They said Tommy Vaughn Ford told them I had abandoned the car and I owed $4000 in storage. My bank, Capital One said they had paid the $4000 and authorized a local auction company to sell my car. Throughout this period I had paid every note payment on time and kept insurance on the car for that same period of time.

I lost the belongings that I left in the car to the auto auction and they ran up a bill of $82 by using my state toll pass, which was attached to the windshield. Most recently, a bill collector for Capital One sent me a letter offering to discount the $6, 000 they said I owed Capital One down to $2500. They have since damaged my credit and I still refuse to pay.

The Honda Civic is running like a top. I have not missed a payment, but I also have not paid Capital One for their charges. Our American car companies wonder why taxpayers balk at paying them a bailout when they give service like this!

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Bronkes
, US
Jun 17, 2010 8:28 am EDT

2017 ford 6.4. Antifreeze loss found in crank case. Cover behind water pumps are discinigrating causing major repairs and guess work as to what is causing it. After a new egr cooler and several other costly trys and a bill of $6600 might have leak fixed. Cover could be looked right through. You know it was a another design flaw we all pay for.

Valerie
Valerie
, US
Jul 17, 2008 8:38 am EDT

The rpm on the 2017 Ford E350 at idle is so low that the compressor is not turning fast enough to produce any type of cold air. This had to be done in order for Ford to pass the new Federal Emission Standards. Instead of Ford rebuilding the compressor (changing the gear ratio on the compressor so that it turns faster at a lower idle speed) they took the easy way of and said that was a characteristic of the vehicle. Ford Motor Company ***! When your vehicle is in park, gently press the gas to raise the idle speed and you will see an instantaneous improvement in the ac.

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JROMM
Chester, US
Apr 29, 2011 9:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a new 2017 Ford Super Duty with a 6.4 litre Diesel engine in june 2017 from koons ford of annapolis Maryland. The diesel engines in these trucks billow white smoke randomly 3 to 5 times a day and it lasts anywhere from a few minutes to 40 minutes being the longest i have experienced. The truck has been back to Koons ford 3 times now and every time they say its a normal function of the vehicle due to the emissions system. Well Koons Ford finally had a field service engineer look at my truck and they did a power control update that was a recall but this did not fix the problem, They also discovered that the oil level was 8 to 10 quarts overfull and diluted with diesel fuel and said this may cause white smoke issues. So Koons Ford changed the oil and told me to bring the truck back in 2 weeks so they could check the oil to make sure there wasn' t a problem, I took the truck back in 15 days and the oil was overfull again so Koons Ford said they wanted the truck for 5 to 7 days to diagnose this problem. Well Koons Ford did pressure testing on the fuel system and a die test to locate the leak but couldn't find a problem so they just put the truck back together and gave it back to me in the same condition. I even had a oil analyssis done on the 15 day old oil and the test came back at 6% fuel dilusion and the lab stated this was at problem level. So now Ford Motor Company and Koons Ford still says nothing is wrong with truck and if something happens to the engine this is what i have a warranty for. Are you kidding me you cant even fix the problem im living with. I even have other motorists behind me pulling up beside me flipping me off and I was even stopped at the bay bridge by the MTA Police for this problem. FYI Ford Motor Company has class action law suits against them for these engines and Ford Motor Company even has a law suit against International Navistar that makes the engine for them citing that these engines have unprecedented problems and seriously diminish the resale of the vehicle.

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Hikker
, US
Mar 10, 2010 8:21 pm EST

2017 ford excursion electrical problems:

On monday, june 8, 2017 I stopped by my local ford dealership to find a solution to yet another electrical problem. The front windshield wipers would not turn off, return to the rest position or stop, no intermittent functions available, and they would not turn off even when the ignition was turned off. The fuse had to be removed to stop the wiper motor operation. The dealership said that the wiper motor was bad and needed to be replaced.

Upon leaving the dealership I noticed the left mirror turn signal, front left signal, and dash signal indicator were inoperative. While driving the vehicle the smell of wires burning was noticed with a small plume of smoke viewed coming up from the upper left side of the steering column shroud (Not the steering wheel). The battery was immediately disconnected.

Upon inspection no fuses were blown. All fuses checked out good.

Both front turn signal bulbs were replaced, yet the left turn signal (S) would not operate.

Upon closer inspection of the steering column area no wires were found burned, damaged, or frayed. However, a turn signal wire harness was found unplugged. It was snapped back into place and the signals were operative again. All electrical components appear operative with the following exception.

While in park, w/ignition key on, while checking light functions, the back-up sensor alarm went on (Beeping) momentarily (Twice). After several repeated attempts the incident did not re-occur.

1). Alternator and battery replaced at 42, 769 miles, the drivers seat motor was found inoperative after servicing appointment at time of pick up and was replaced.

2). Speed control deactivation switch replaced at 48, 584 miles, recall item.
3). Driver’s door window switch replaced at 58, 504 miles.

4). Keyless entry system replaced at 59, 952 miles, a module caught fire during servicing and was replaced.
5). Front wiper motor replaced on 06/10/2017 by customers mechanic.

6). Vehicles on its third battery.

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John Darling
, US
Feb 10, 2009 10:21 am EST

Ford is unable to Service what they Sell. Other than oil changes, Ford authorized Service locations (Dealers) in the Milwaukee metropolitan area are inept in locating and repairing vehicle problems. If you own a Ford, here's my question to you - How many times have you heard the service "Guy" say "could not duplicate"... alittle frustrating hey !

I, after being smart enough to stay away from Fords for 30 years, b ought a top of the line F-150. At almost $50, 000 it has become what I feared - an undependable P.O.S. The old "Fix Or Repair Daily" still stands true after 30 years.

Ford should be allowed to collapse as a company - Once a vehicle is sold ALL THAT MATTERS IS SERVICE. If you can't do this, get the hell out of the business. At a great loss (Fords depreciate horribly) I feel forced to trade this garbage in for a reliable vehicle with a competent service department - Who's vehicle that is I do not know but I suspect after research it will be a foreign make - Way to go America - why can't you be competetive.

Bottom Line - Life is stressful enough - do yourself a hugh favor - avoid added hassles by avoiding the Ford Motor Company - if not you may wish you had... Buyer Beware !

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Dolores Winkle
Winnsboro, US
Feb 05, 2009 10:43 am EST

I bought a 2017 F-250. This is the poorest performance vehicle I have ever owned. I have taken it to 2 different ford dealerships about the fuel mileage which is only 13 miles to the gallon. I was told there was nothing they could do, that I ought to feel honored to get that much. That's bull____. I have never owned anything but a Ford, but I would never purchase another one or drive one if it was given to me. The Ford Dealer's tell me it's just the 6.4 engine, if that's the case, it must not can be perfected. I would never recommend anyone to purchase a Ford Vehicle. All you get is a bunch of run around and no help. I paid a fortune for this truck and can't even afford to take a trip in it.

THANKS FOR NOTHING Dolores Winkle

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Maureen Wills
,
Jul 16, 2008 12:39 am EDT

I have owned my second ford taurus wagon for the past 6 years. Prior to retirement, I had a job that required a great deal of travel. Additionally, my husband has been disabled and in need of a wheelchair for the past 10 years. One of the reasons I loved my tauruses (And my mercury sable wagon before these) was that it was easy for me to get the wheelchair in and out of the car. The height was good for me to manage and the amount of space in the rear of the wagon was perfect for being able to lay the chair down in the back.

I have begun to look for a new car and have found out that you have discontinued the taurus wagon design. I have looked at the alternatives ford has to offer and have found nothing that can compare with my taurus wagon as far as ease in getting the wheelchair in and out. All of the newer vehicles are higher off the ground in the back so I must lift the chair higher in order to get it in and the back rear of the car is too "short" to be able to lay the chair down without folding down the back passenger seats.

What a shame. After all of these years I will need to look elsewhere to try and find the car that I need in order to care for my husband and transport him to appointments and any other functions we must attend. All the dealers try to sell me other fords but they do not understand the importance of the dimensions of the taurus wagon to me. Even my mechanic has tried to find me a comparable vehicle but has been unable to do so.

I would like to say that one of the things that ford and other automobile manufacturers have done is underestimate the need for station wagons in this world. We do not need so many vans and suv's or any other of the crappy, high off the ground, short bodied, gas guzzling vehicles that are being designed today.

A sedan will not meet my needs because I am unable to lift the heavy wheelchair up to the opening of the trunk and then out of it. I have my own disabilities as well.

I guess I will no longer be a customer of ford unless they go back to designing station wagons.

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Vernbruce
So. Lake Tahoe, US
Nov 03, 2009 11:15 am EST

Re: Daughter’s car broken into @ High School, key stolen, have one key left

I must pay $200.00 to Ford for key to my vehicle yet any thief can get one. Our Ford Dealer closed in 20009 in So Tahoe. Last year our Ford Dealer made me a key for $12 and now all Ford Dealers in Nevada want $200.00 for a key. I called Ford in Dearborn Michigan and they deleted my key code from their computer since it is a 1999 and every ten years they delete them. This needs to be against the law. My brother would have made me a key for $5 but I have no code.
Here's my thought. When an automobile is purchased the dealer MUST give the purchaser the code to their keys. Withholding this information violates implied warranty that the $30, 40, 50 thousand dollar item a consumer purchases can no longer be used, when there's only one key left. This information cannot be true otherwise I would have never gotten a key from the Ford Dealer in town for $12. Now, apparently, I need two keys to program one key and my other key was stolen. This complaint is also being posted online for 10, 000 other people to view it. Apparently there is a lawsuit right now being formed online against all car companies that do this.
Please include my name and email in the lawsuit with the Federal Trade Commission. This is in violation of any warranty a consumer should have when they purchase this rather expensive item to find out that there is a huge market preying upon innocent people just so they can continue to drive their car.
I am a single mom working and struggling as my spouse is dying from lymphoma. I have a daughter in college and another one in High School. That’s who you’re preying on. I will never purchase a Ford again, even after 30 years of buying them.

Veronica Bruce, RN
3313 West River Park Drive
South Lake Tahoe, CA [protected]
vhelenbruce@yahoo.com

cc: Ford Headquarters
16800
Executive Plaza Drive
P.O. Box 6248
Dearborn Michigan 48126

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Mr Stein______
Milford, US
Feb 11, 2011 4:33 am EST

This is why they don't need bail out money... Interest plain and simple.
Well... 12 years later and another letter from a lawyer taking me to court... This is because ford motor credit will knowingly violate their own rules and provisions to satisfy it's hunger of money.

In 1996, I went to a ford dealership (I needed to trade in my ford probe that I had for years and loved) for a car with 4 doors. I was a family now... Upon getting to the dealership (Ford of nashua in nashua nh) I was told I could get a cheaper payment and have better options with a red carpet lease. After an hour of deliberating this option with the salesman, I decided I had enough and said... Fine, wrap it up.

I drove the 1996 ford taurus for just over 3 years when one day I got a phone call. "mr. Stein, this is ford motor companies credit department. We would like to extend you to purchase the vehicle. Just go back to the dealership and they will make the arrangements."

The next day, I went to best ford (Used to be where ford of nashua was at the time in downtown nashua nh) and went in to make said arrangements. I was told by the finance manager he couldn't help me becuase the car was never in his inventory.

I went home and called ford motor credit. The woman on the other end of the phone said. No problem sir. I will have a manager get back to you.

A week later, I got a phone call "mr stein... This is jeff from ford motor company" you have one of my vehicles and you need to either make an arrangement at the dealership or we are taking it back!"

I replied and mentioned my situation to him. He than stated"stop pulling my leg sir. Just get to the dealership in which you leased the vehicle and we will take care of it."I called best ford again and explained the situation... They said, ford of nashua is gone and dissolved, we have no idea how to deal with it. Call ford motor credit."

This went on for about 6 weeks. Than one saturday morning. "mr stein... Jeff from ford motor company. You need to take the car back today" take it to your nearest ford dealership and turn over the keys.

Well, since ford wasn't helping me. I went to best ford (Whom was closed) so I called jeff. After a myriad of menu's and transfers on a pay phone none the less. I got jeff. "mr stein. Where is the damn car?" so now I am so done with the situation... "it's at the damn best ford lot in nashua nh but no one is here."

"leave the keys in the drop box with a note with your name and number. I will be in touch!" and he hung up.

That monday, I got a car from ford motor credit. "mr stein?" I said yes? "this is kelly from ford motor credit. It seems you dropped off a car thsi weekend in nashua nh is that correct?"
Yes, I replied... And I am glad your not jeff.

She than tells me.. "we believe the car may still be in your possesion as it is not on the lot. Please return the car immediatly before we take legal action."

"are you joking! I am going down there right now and I will point at it!" she hung up... So as I was firing off profanity in my kitchen putting my shoes on. I got a phone call. "mr stein. This is ford motor company." I would like to tell you we received the car and we have located on the lot in nashua nh."I fired back... I would like you name, your the first person I have talked to that seems to know whats happening." well mr stein. Due to the fact that you abandoned the car. We are filing it as a repossesion unless you can produce 1250 dollars for mileage."

Now I am pissed. Are you kidding me! You demanded that I drop it off and in your contract and based on a phone call. I was supposed to have the option of purchasing the vehicle. That is all I want.
"don't get hostile with me sir. I am doing what is outlined by ford motor company!"

Here it is 12 years later. My family were proud ford owners for over 40 years starting with my grandfather. Up until this point, the first family car was always a ford... Fairlanes, mustangs, crown vics. Now... It has been a long time since a ford was purchased and now... The threats as they have every three years begin again. I have gone to court and had it thrown out 2 times. But ford motor company keeps putting it back in play. This time might stick... Who knows. As long as no one in my family. 45 drivers and counting don't buy a ford product. I will be happy. I even sent a letter to jacque nasser at one point and explained my case. Ford motor family didn't care to even lick a stamp with a pound sand letter. Just nothing...

Remember, when you go to buy a ford and you see the red carpet lease brochure or the finance papers... Your just another number... You will not be heard and you will not be supported.

I now own a toyota... And I am just fine with it. Thank you ford motor company for showing me that import is the true way to go. They seem to care more than our brothers in america.

I would love to hear from someone at ford motor company that can explain why they would ever tie a car to a dealer and not themselves.

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Faith Woelkers
,
Jun 15, 2008 11:58 am EDT

I was holding the tail gate of our F150 open for my husband to take out a tire. Our camper was hitched to the truck so the tailgate could not open fully. I had one hand on the tail-gate and one on the hitch so they wouldn't bump each other. The tailgate was open approx. 3/4th way. I moved it up slightly to about 1/2 when the bottom of the tailgate swung totally loose of the truck except for the cord and fell on my leg. This was the whole weight of the tailgate hitting my leg. Obviously I had to go to the drs office for x-rays. Nothing was broken but had a very large hematoma which took weeks to heal and still have a scar months later. We took the truck to a dealer and they said everything was fine, but that is very hard for me to believe.

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2:14 am EST
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Ford bad product

I have bought a Bantam bakkie March 2009. I have recently taken it in for its 30000km service and that is where I was put of Ford full stop.

They had to replace the front disc's, the thing that regulates the pressure of the brakefluid to all the brakes, the gasket on the exchaust manufault. Then there is more but is waiting for it to come because the parts is on backlog. They still have to change the back drumbrakes and the drive shaft from the engine to the right front wheel.

I know certain things needs to be replaced but not all of the above, where do you buy a vichile these days that will last and not on every service have to fix so many problems?

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2:29 pm EST
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Ford nasty representative

Threatening to reposses vehicle with less than 60 days past due. Service rep Renee ext. 33189 was extremely unprofessional, sarcastic, and deceptive. She would ask for my intentions then when I stated them, she said that they were not satisfactory. After going around and around for a few minutes, I finally was able to extract a payment schedule/ aggreement that was satisfactory to Ford Credit.

One would think that with the Government bailouts the banks and Auto companies are receiving in this terrible economy, that a little more reasoning and backing would trickle down to the consumer that has no help. What's even more frustrating, is that I do not even own a Ford vehicle!

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gfyu fy fyf yfgyfcg
huihui, US
Jul 09, 2010 9:09 am EDT

stop looking for and making excuses. You are an adult. Pay your bills. Any bank would have repoed after 30 days,

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10:46 pm EST
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Ford 2009 ford focus hatchback ztw 476 plate ocean blue

I bought a 2009 Ford Focus 2.0L Hatchback Ocean Blue last February 2009. After 2 months we had an accident where in the car tire rod was detached. My brother was driving and he said he heard something that snapped then the wheel started to wiggle and stopped to see that the tire rod was detached. Complaint about it and Ford Philippines said that it is my brothers fault and they think that the car bumped on to something first before it happened.

We accepted their findings and asked them to fix the car through insurance. After a few months we are hearing something on the car everytime we make a full turn thought it was normal then after a few months the I hear a noise from my front left tire brought to Global Ford dealership. I left the car there for 2 weeks and they said they changed something then when i took the car i can still hear the noise i was complaining about. One of there employee said that it is the wheel bearing. The car is not even a year old and I already have a worn out wheel bearing? Ok so i asked them to fixed it just to get and over this trouble and paid Php 24, 982.00 for the 2 wheel bearing and labor. I drove the car around and only to find out that NOTHING CHANGED... i can still hear the noise i was complaining about and the ABS light flashed which first time happened.

I am very disappointed now to the point that I want to sell the car and I don't know what to do anymore. The dealership of Ford Philippines does not want to take responsibility to whatever is happening to my brand new car. I would like you to see the final report from them but i cant attached is because it is too large. Please advise me on what to do and to whom should i ask help so that they can really look into this issue. I already wrote a letter to the person responsible for Ford Global Dealership but i am not satisfied with his actions. Maybe he is too busy to deal with this kind of problem where in my satisfaction and safety is at stake.

I hope you could help me with this.

Respectfully yours,

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Kim J.T
, PH
Feb 23, 2012 10:26 am EST

My car Ford Focus 2.0 Tdli model has been stop the engine since 3 weeks ago. But I used car that days short time to parking at the streets and suddenly engine was stopped. And Ford engineer said Fuel injection system had diffective...
I said this is not my fault but Ford branch said it can't fix under warranty. What a amazing Ford and unfortunately the parts price is 100k pesos...
Hello all people what do you think about this situations?
How can I do now?

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Alan Baylon
, PH
May 22, 2011 11:53 am EDT

I'm so sad to hear that Jacqueline. One thing is that your vehicle is still on Dealers Warranty for at least 3 years. 25 thousand is not your cargo and that may be refunded.

I owned 2009 focus and still i have under warranty on my dealer. My email: a.baylon@yahoo.com

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josefin
, PH
Jul 29, 2010 10:52 am EDT
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i think you can try writing the distributor or the plant they must know what to do since, they were the one responsible of the manufacturing installation of all vehicle parts etc.. or maybe call is better so you will hear the response right away.

Goodluck!

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Ford warranty/tires

I have owned my Ford Focus for approximately 8 months. On 1-13-10 my left reat tire failed on the freeway. I drove to the nearest exit and put air in the tire and drove home. The next day I took the car to the dealer and was told that the tire had to be replaced. The service advisor blamed me for driving on a flat tire and ruining the tire. He advised me that the tire was not covered under the warranty even though the car only had 13, 000 miles on it. It was my understanding that the warranty on my vehicle was "bumper to bumper" and I don't understand why this is not covered.

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Sadcustomer65
Turlock, US
Dec 06, 2011 10:24 pm EST
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I have the same complaint with Ford, I'm getting ready for my 3rd set of tires at 38, 000 miles

pendleton
pendleton
Spring, US
May 13, 2011 7:54 pm EDT

yes so waht you donig todayy we can hggout todayy if you want to
okayy hit me back...]

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Gilder217
, US
Jan 14, 2010 10:50 am EST

Bumper to Bumper warranties in general do not cover "wear items" like tires, belts, brake pads and wiper blades. You sometimes get a "tire warranty" that covers tread wear, but it doesn't cover driving on a flat tire.

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Ford blowout of spark plug

I own a 1999 f 250 super duty truck with v10. I had a spark plug blowout on me yesterday. It seems to me this happens alot. Looks like ford should fix this problem. I own 3 fords. I think ill change to chevy. Spark plug blowout shouldnt be a matience problem.
Dont by a triton

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single mother of 5
red oak, US
Feb 12, 2011 1:10 am EST

im am so fead up with this i have replaced about 7 or more spark plugs on my 2001 ford expedition every 2 to 4 months they just seem to Blow out every time ... i need help to get ford to do something about it because enough is enough im a single mother with 5 kids and the 2001 ford expedition is my only transportation ... i just need help to get something solved about these sparkplug Blowouts...

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Ford transfer of equity

We were forced to close our business which prompted us to try to get the truck into our personal names. We have tried to do a transfere of equity twice now and everytime we get the paperwork into Ford we are current on our loan but by the time Ford processes our transfer of equity, sometimes a month to 2 months later we are behind in payments so there fore we were unable to do a transfere of equity. Spoke to Bob today and he informed me that the truck was now in repo. we needed to pay so much by tommorrow to stop the repo. I informed him that we have been trying to get the name changed, because we have a refinace already set up to pay Ford Credit off but we can't do this until it is in our name. He informed me that I just needed to keep calling Ford to get it processed faster.

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Ford reposession

Let me start by saying that I am 68 days behind on my truck payment. Ford sends this to an attorney who sends me a nasty letter today... I call Ford, set it up to get caught up on the payment tonight in full. All is well, or so I thought. On my way home from work my wife calls me and tells me that they are there to take the truck (which is in the driveway). FORD CREDIT is by far the worst people I have ever dealt with in my life. They are rude, they lie and you can never trust a word they say. They even told me on the phone that someone showed up last Friday, talked to my wife face to face to make arrangements...funny thing is the truck was in the driveway the entire day with my wife at home and nobody ever came to the door...Merry Christmas to us! Dear Lord, please make it all stop!

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Lisa43
San Antonio, US
Jun 04, 2010 11:49 am EDT
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Totally agree with MCoy! I have been late in the past 20 years on loans and the finance companies work with you. But I have only dealt with the Bigger finance companies, I can't say what the smaller loan companies do with these customers that don't pay their payments. All I know is Yes we all have finance issues in Our lives, but Open communication is a Big Key factor with dealing with the finance companies that have your loans!

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MCoy
, JM
Mar 26, 2010 11:46 am EDT

I work with ford and lets just say.. it is you responsibility to let us know when you cannot make a payment. this will minimize phone calls it will also show that you're keeping communication open. when we see that your not calling us to let us know whats up we wont be able to help by extending you payment in which we skip a month or two or three payments. its simple, keep communication open and you will be fine

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Lisa43
San Antonio, US
Dec 27, 2009 11:43 am EST
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Now that was alittle harsh Mica1755. Credit companies can work with people if people get it all in writing! Companies are going Broke, credit and banks are doing desperate things. Next theses people will probably receive a letter in mail stating they owe the balance of truck that was not sold for as much as the loan was. This is what happens. We the People need to READ all the fine print before walking off the Lot with a new purhase. Are signature means they can sue us! Vehicles are the easiest to Get because, if you don't pay they will take! People always seem to think it is everyones fault for their cars to be repoed.. We know Are budget, and what we can afford, the dealers just trying to make a deal. Signing the paperwork states we will pay the payment for this vehicle.

Hopefully you can work something out, these are Bad times for us all.

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Ford ford pproducts

This is not a complaint, this is a way to contact Ford. My boyfriend ordered a truck in 2001. To make a long story short, he sold the truck to me in 2008 with less than 55000 miles onit. Anyway, the speed sensors went out, so no longer is there ABS. It will cost at least $500 for just the sensors. I wrote to Ford, I also talked to a woman at Ford, which was a thrill. I t was as if she were reading from a cue card. No recalls, no longer under waranty, etc. They didn't even have a rep look at it, and it is clearly a manufacturer defect. I have now contacted the Federal Trade Commission, and hopefully fet some answer.

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Rude Employee!!
, US
Feb 06, 2010 10:59 pm EST

Please check text spelling before submitting a comment

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Ford internet add

last week I saw at auto trader a ford expedition xlt el 4x4 2010 on the add of city world ford lincoln mercury for the price of 32, 985$ and the sticker price was 45, 070$. I thaught that was a good deal, so I called the phone number and talked to a salesman named greg to see if they still had it .Greg said yes, so I asked him if the price was really 32, 985$ and he said yes and also that I could choose the color that I wanted, no problem.I ask three times if that was the price and he said YES.I told him that I was going to see it last saturday and I also talked to the sales manager JUDE ASIEGBU.I went there and decided on a silver one with stone interior both greg and jude told me that it was no problem to get that color for the same price.I'm driving from bristol ct and told them that I had 2 hours to drive there and that I did'nt want to waste my time.JUDE told me color is not a problem.They told me that they were going to take care of me.I went back home and greg called me back tuesday to let me know that they had found a silver xlt el same thing as the black one that they had .I asked him again about the price and he said yes about the same and again I told him that I had 2 hours to drive and did'nt want to waste my time .He said come and see it if you like it will give you similar deal. I went there today saturday I was there at 9AM .Once I was there with my wife that is 5 months pregnant and two of my kids not counting the one at the baby sitter they now show me a invoice of a 2010 limited el for 51, 000$ they did'nt have the xlt el 4x4 like they were talking about so they tried selling me the same black one that I did'nt want .I was upset and talked with another manager and he told me that I coud'nt get that deal any more .I got upset because they made me drive 2 hours for nothing.they made me talk to another salesman after that and told me I can get that deal with the black one only so I said yes .They wanted to give me 11, 500$ for my ford f150 crew cab 2005 fx4 4x4 loaded, so I said I was keeping my truck and buying the expedition any way .after that they told me that I was getting the expedition for 32, 985$ + 6, 436$ in fees + registration fees for a totol of 39, 421$ LOTS of fees I said and they said all that was normal .I don't think so but any way I said that I was going to buy it for 39, 421$ out the door with no more fees, they said yes and I signed the contract at 11 AM and waited for the expedition to get washed + I added that vehicle on my insurrance policy at his request and had the id cards faxed to the dealer .they made me wait and wait then asked me if I wanted extended warranty and I said no . Another salesman asked me again for the extended coverrage for 1500$ extra and I said no so basicly they said that there was no deal if I did'nt buy something for at least 2000$ to make up for there lost in profit .I got upset and said no then they told me that the contract was no good because the salesman did'nt signe it at 1:30PM and the owner wanted to talk to me to be able to solve the problem and at 2PM told me that there was no deal . the service is no good and they wasted 2 days of my time +8 hours in driving time THAT'S MY COMPLAINT thanks Marquis bougie

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Al K
Muncie, US
Nov 21, 2009 9:24 pm EST

car dealers are unbelievable sometimes. I'm sorry for your troubles.

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Ford fireside auto finance

after buying a new f-150 ford truck, with financing through fireside bank----first, ford said the deal was If i were to loose my job in the first year, i could return the vehical no problem, no damage to credit. I surrendered the vehical to fireside bank after loosing my business. I was harrasses by the repo man-whos phone number i still have saved in my phone- about whats going to happen to my credit and my life and marrage and bla bla bla. if i return the vehical. -he sugested i just "get a second job" this is after of course three months of trying to surrender the vehical. The staff at fireside is by far the worste in customer service threats harrasment demands and the rudest behavier toward me on the phone i have ever experienced. that was of course after several months of harrassing calls. even now after i tell them i am filing bank rupt they call right back four or five times pretending that they think its an answering machine etc. im about to snap and take the matter into another relm. please help before i get in trouble over someone else being a [censored]heal and a poor service.

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Ford car

My name is Shanessa from Atlanta, Ga, and my friend Antoinette and I was purchasing a car from a company called auto truck and and finance in Kennesaw, Ga, it was a 2001 silver Ford Taurus from March 2008 until December 4th, 2008. On December 3rd, 2008 we ask the dealer if he could come and pick the car up, because we were having financial difficulties. The car payments were payed in full up until that paticular date. The payments were always on time and we had never been late on a payment. Well we were referred to them by co-workers whom we work with and they told us that if we voluntarily gave the car back and the company sold the car that we weren't suppose to be paying them for the car anymore if it was sold already. We Knew at the time that we took out a loan but please keep in mind that the other people that referred to this company said that they didn't have to payback after their car was sold so im thinking why should we do so, we also think that this was unfair and we want something done about the situation. We think that this is descrimination and we are being taken advantage of, if there is way of handling this case differently please help.

Shanessa Middlebrooks
Antoinette Bell
Phone: [protected]
Phone:[protected]
Address:633 Parkway Dr.#201
Atlanta, Ga 30308

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Ford harassment

Why was I called and harassed about a payment that was 11 days late but would not acquire late charges until 15 days late?

Why was I told that the call was just a reminder but was ask personal questions about why, when and methods even after I told your representative I would make payment the next day?

When I made the payment on the following day and complained to your representative about the harassment, I was told that I was not harassed before I told her any details.

I was also told that my account was in collections.

Why was my account in collections for 11 days past the due date and would not acquire any late charges until received 15 days past the due date?

I would like an answer to these questions so I can file a formal complaint without being bias.

This is the letter I sent to Ford Credit. I had never been late with a payment to Ford Credit. If I missed understood my bill then I would like to apologize. My Bill has a Payment Due Date amount and also a Payment Received AFTER amount. This is a 15 day difference. I was simply thinking that I could buy this nice couch and still make my car payment before it acquired late charges without any problems. Not! lol

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AC8989
, US
Apr 29, 2017 8:07 am EDT

Never lease with these ### heads again, They suck and lie and don't help you yet alone greeedy. Spread the word. DONT LEASE WITH FORD

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Angela Stokes
, US
Mar 13, 2011 9:57 am EDT

Why am I getting harassed about an payment I sent in on the 21Jun, 2010, it was received on the 23 Jun, 2010 on 15 Jul, 2010 I received a call from ford credit stating I did not make the payment and when am i going to make the payment, I looked at my July bill and it showed that the payment was received on 23 Jun, 2010 on or about the 21 Jul 2010 they said they sent it back to the bank and has not showed up yet and they are calling me every day wanting to know when I will send the payment. My thing is I sent it and they received it and someone at ford credit messed up. I would like to know what happen to my payment I get a different story every time they call their don’t seem to know what they are doing, this is how they treat a customer that never missed or was late with a payment since 2006, I don’t think I will use them again.

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Otto Sales
, US
Jan 20, 2013 7:33 pm EST

Ford does not issue contracts via simple interest. They use the rule of 7/8 and APR which computes to variables with the interest paid up front rather than over the term.This varies by state of the contract is executed in.

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In My Opinion
Baltimore, US
Apr 16, 2010 11:02 am EDT

Ok .. Here is the deal. I used to work for Ford Motor Credit.

The reason you were called on the 11th day, was to remind you that the payment had not been received. This would have allowed you time to make the payment before the late fee was charged (on the 15th day) in case you forgot or it was an oversight. I guess you would have rathered for them to call you on the 15th day, when it would have been too late to make a payment with out the late charge.

You account goes into collections when it is 1 day past due because it is in fact past due. Now the level of collections depends on how many days past due you are.

I wasn't on the phone so I dont know what was said, but I should have been a courtsey call just to remind you in case of an oversight.

Also remember that your loan is probably Simple Interest. Your monthly payment is determined on your ALL of your payments being made/received on or before the due date. Since you are running a few days late, you will accrue additional intrest on the back end of the loan. Your last payment will be higher than the normal scheduled payment. The higher you interest rate is, the higher the additional interest will be. Plug your nembers into an amorization table to see where you should be.

One last thing. Late payments are not reported on your credit until 30 days past due, but it is still considered late after the due date.

Hope this helps.

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saratinawomble
Brandon, US
Feb 10, 2010 4:18 pm EST

I am a single mother having a hard time keeping up with my payments. I know I cut it close each month but I make sure I get the payment posted before it falls 30 days past due to try and help my credit. I made a payment on a Saturday; I first went online and it stated it may take up to 2 business days for the payment to post to the account so I looked at the phone payment options which stated the payment would post the next business day for a fee. I did this at once over the phone. Imagine my surprise when the payment did not post until Tuesday, even when on the phone I was told it would post on Monday. This made me just miss the deadline and I believe was done of purpose. These people will not work with you. If I ever get rid of this car I WILL NEVER USE THEM AGAIN AND WILL GO TO EVERY SITE POSSIBLE TO SPREAD THE WORD they are rude and tell you its your fault anyway for waiting till the last minute. This money, I might add, cleared my account a FULL DAY before they posted it as a payment and so did the fee I paid to make sure it posted the next business day! They are horrible and dishonest and will never admit to a mistake

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Ford service department

Since i bought my 2006 ford fusion in 2007 i have taken it back four times for transmission issues. Each time i have taken it back to the joe cooper ford service dept. They take it for a test drive and tell me there is nothing wrong with the transmission. Finally, this last time i took it in which was on fri. Sept. 25th in which it was a service transmission light that showed something was wrong with the transmission. They kept my car that day and have had it now for almost two weeks. I was assigned to a service tech named bruce who was suppose to keep in contact with me regarding car. I have called everyday since sept. 25th and have been put on hold, not called back, and lied to. One person tells me my car is in the process of being worked on the next they are waiting on a part to the part is here then it hasn't made it in yet. Today, oct. 5th i talked to timothy palmer, the customer relations person, who put me on hold 15 - 20 mins just to tell me bruce was available to talk with me then he transferred me to another persons voicemail. I hung up and called back five times, just for the operator to tell me that no one in the service dept. Is available either because they were with a customer or they were simply not answering. Thirty mins later al johnson, who by the way does not work in the service dept. He is a salesman, calls and tells me he talked with the service dept. And they told him they were waiting on a tool to be able to put the parts in my car and that is what was taking so long. I may not be a mechanic but i am far from ignorant. My car is a ford, i bought my car at this dealership, there's no way that they shouln't have the equipment needed to fix their own cars and it should not take almost two weeks. I will never buy another ford and i will pass the word about how i was treated at this particular ford dealership. I still do not have my car and don't know when i will. Hopefully they don't mess anything else up in my car because i will be watching them very close!

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Ford purchase a new vehicle

I have had 4 prior vehicles from Ford Motor Credit. I have A1 with all my accounts, I went into the dealership to get a new car. I'm finding myself having the hardest time getting a new car. My credit rating is a tier 5 I have never had a problem before and I don't understand why Im having such a hard time now. I understand we are in hard times now but you have someone that have made there payments if I don't pay anybody else Ford Motor gets paid. Im really upset about this matter I'm going to contact my local news and newspaper. It's not fair when you have hard working people that is trying out here.

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Dairell62
Bethlehem, US
Sep 22, 2009 2:57 pm EDT

My Ford F150 had 7 seven payments left when it was totaled. The insurance company was paying well over the value of the vehicle and were paying ford motor credit off with several thousand dollars coming to me. I called Ford Motor Credit and advised them of the circumstances and to stop future auto withdrawals from my checking accout (08/17/2017). They advised it would be taken care of. The insurance company made payment to them on 08/24/2017 which paid off the note. No withdrawal was made from my checking account for August and I thought the matter resolved. Today I checked my account and found that ford motor credit had deducted not only the August payment but the Sept payment as well which resulted in several $30 fees from my bank. I called ford credit and they advised that they did indeed receive the check from the insuance company but that I did not stop the auto payments which continue with a closed account?! I never recd an adequate explanation and they advised it would about 10 days for the money to be sent to me rather than back to the bank. They say they are not responsible for any bank charges. I now have two vehicles from ford and they will be the last I buy from them. Their customer no-service people are horrible and rude and won't even offer to rectify their mistakes. But get behind a payment and watch the phone start ringing.

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Ford bad dealership

So the issue stems from a visit to Ford of Clermont on August 31, 2009.

After the first key stopped working a few weeks later the second key stopped working so we towed it to Ford of Clermont at 1101 East Highway 50, Clermont Florida 34711.

During the first visit they asked me to sign something that authorized them to fix it if it was less than $115.00 I said yes and signed it.

On September 4th 2009 they called to tell me that it was the “Pats Transceiver” had gone bad and it would cost $503.00. This would include the part $23.00 and labor and taxes $470.00. I was shocked to say the least so I called a friend who is a mechanic for Lake County Sherriff’s office and asked if they were overcharging me. He laughed and said it would take him less than 90 minutes to fix. But that we would have to tow it back to a Ford dealership to have the old keys reprogrammed.

I was not able to fix it at that time so after I returned from our trip I called up another Ford Dealership in Orlando and asked them how much it would cost me if they did the same work. Their quote to me was no more than $175.00!

I consequently returned to Ford of Clermont on September 28, 2009 and asked to speak with the Service Manager. I share this information and her response to me after trying to add in the cost of diagnostic $115.00 was that the difference was now only $200.00 instead of $325.00. I asked if there was anyone else I could talk to and she told me no. I asked again and her response was “You can call corporate but they won’t do anything!”

I didn’t believe it so I did call corporate and talked to a “Customer Service” supervisor by the name of Kevin and he confirmed that “Each dealership is only responsible to us to sell our cars not fix them or what they charge to fix them!”

I still could not believe that I had no recourse so I then asked to speak with Ford of Clermont’s General Manager. He then went and dropped the price to 375.00 not including tax. Although it was still $200.00 more than the other Ford dealership I needed to get it done so I agreed.

Kelly Lisciak told me that they would get “right on it providing we have the part in…” I waited for 4 hours and then called up the parts dept to find out if the hold-up was the fact that they did not have the part in… After speaking with the parts manager he told me that they had the part there in stock.

But I still had not heard back from Kelly so I returned to Ford of Clermont and asked if they had started on my Explorer… Kelly told me sarcastically “I told you we would only get to it if the part was in… It is not in stock!” I told him that I had called 1 hour earlier and they had it in stock and that I would like my keys back and I would tow it to the other dealership. As he walked away he said “we didn’t want to help you anyway!”

To be honest with you I kind of figured that… This was our first Ford and since we have been in Clermont we have been told of the “bad name” Ford of Clermont had; that they were “Crooks and Liars.” I told him that that is what I had heard and another “service writer” by the name of “MIKE TIPSWORD” over heard what I said and called out “did you call me a crook and a liar?” I said “I said that I had heard that “Ford of Clermont” was a crook and liar. He proceeded to come from behind the desk walk about 15 steps and told me threateningly “Say it again!” So I did and he said to me “I AM GOING TO BEAT YOUR ###!” I said Ok… and he got in my face.

At this point I told him I wanted my keys he proceeded to use profanity, to mock me, and threaten me. I said over and over I want my keys.

While I was waiting I asked to speak with the General Manager again. When he returned I told him what had happened and his comment to me was “well it takes two!” Then he said, “what the customer feels is not important!”

I have done everything I can think of simply because I cannot think of how what happened at Ford of Clermont can be right.

Since my situation was not resolved I went and stood in front of Ford of Clermont on the public property between the guard rail and the street on Tuesday morning at 11:00 AM with signs to advertise how Ford of Clermont has responded to my complaints.

I was picketing Ford of Clermont on a public area with a sign that said “I complained Ford of Clermont overcharged… Mike Tipsword said He was going to kick my As(s)”

Within 20 minutes a golf cart arrived with some sales representatives from Ford of Clermont and as the drove by one of them said you are a “effin Dic(K) but used the actual words.

Then Ford of Clermont called the Clermont Police department to try and intimidate me into leaving which of course did not work.
After the police officer Spankie threatened to take me to jail because she said “You cannot be here.” “You need to leave” I asked them for a ticket or a summons or something that showed she was forcing me to leave I wanted this so I could fight it in court. She wouldn’t but for 40 minutes she kept trying to intimidate me by threatening to take me to jail. After 40 minutes they left

However after the police left, a semi from Ford of Clermont tried to hit me and when I would not move he got out a said “I am going to run you over!” I then called the police and while I was talking to them the truck drove within 1 foot of me but hit the sign that I had in my hand and got between me and the road but the truck spilled out on the road and while I was talking to the dispatcher the truck driver revved up his engine so I could not talk to the dispatcher. When Officer Spankie arrived she marched up to me and told me “Ok now you have to leave!” I asked why she said it was becoming a public nuisance, my response was that I had been there from the beginning; it was the truck that was creating the issue. I told her that the truck driver drove at me and stopped a foot or so before hitting me then got out and threatened to “Run you over!”

I have filed a complaint with the Clermont Police department.

I will continue to go back out there until my situation is dealt with by Ford Corporation

So please help.

Gavan Searles
[protected]@hotmail.com
[protected]

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Mr Williams
Roanoke, US
Sep 13, 2010 3:46 pm EDT

Issue 1: I have taken my 2008 Ford Explorer back to the dealer two times now about my passanger side beauty mirror. The thing just fell in the floor and broke. I told them that and they said that it appeared that the unit was "PULLED" out. BULL SH(*(* ! They told me that I would have to buy the replacement since we tore out the original.

Issue 2: I have taken my 2008 Ford Explorer in three times for a over head light issue. When we drive down the road and hit a bump the interior light comes on and you cannot turn it off. The answer we get back is, "we can't find anything" Please, i;m not a idiot. drive the damn car, it will come on...

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Ssheri
Seneca, US
Nov 27, 2009 9:10 am EST

The 2003 Ford Explorer has been nothing but trouble since we got it. The a/c & heat actuator door broke in the rear system just over 30, 000 miles. I took it by the dealer and they said it isn't covered under waranty or anything and was going to be very expensive to fix. I just figured them that okay... we will just use the front heat and air. Now the front actuator door has broken and when you try to turn the heat on you hear a loud clicking noise in the dash. With it being winter time this is a bad thing, not just because I have a three year old and we need heat in the car. But, when it rains the windows fog up and now cannot defrost the windows and it is a driving hazard. I have contacted Ford and they refuse to do anything even though there are thousands of complaints online for the same reason on the same vehicle. This should be a recall because it is a danger to our safety! I will never buy another one again!

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nclam
New Concord, US
Mar 17, 2011 6:47 pm EDT

Do not but this SUV if you ever plan to have liquids in the cup holders. I have just had to replace the entire gear shift assembly because of something that was spilled. The circuit board is unprotected and right there, it blew and the gear shift sticks permanently in park. You can drive the suv.

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Ssheri
Seneca, US
Nov 27, 2009 9:12 am EST

Also, the transmission has been slipping since 32, 000 miles.

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Bob Shimbles
Clermont, US
Oct 09, 2009 2:27 am EDT

I think you were acting irrational and childish. It is the dealers choice to charge what they want, it is your choice to pay or find someone else to do the service. To picket and make a huge scene because you don't like the price they gave you is ridiculously childish. Now granted they didn't treat you with the respect a customer deserves, but from dealing with customers myself, I know you're attitude wasn't the best either. I think both sides were wrong in this situation, but more you than them.

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11:57 am EDT
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Ford parts manager

Hello,

I have sat and thought for a long time now if I should write this letter to Ford and not only is this a complaint, but it will now give you an idea on how some Fords are doing business.

I would like to inform you on what type of customer I have been for you. I have bought 3 cars from Ford a mustang, an escort and last an Explorer. All cars have been paid in full. I thought that the service I was given was excellent at the lime and I told my Aunt and Cousin, and they both purchased cars from Ford and have paid them off also. My wife and I have been shopping for the past couple of weeks for a new Ford but I’m not sure anymore, I have been treated very dishonestly and lied to and no one has been will to come up with a solution or even an apology.

This issue that I’m about to explain started back in July 26th, 2009. We put our Ford Explorer in the shop (JS Motors) because our clutch went out. They called Ford and Ford said it would take a few days is that ok and we didn’t mind. When the part got here it was the wrong part and we had to send it back and try again and that part they sent the second time was also wrong. Then were being told it was on order and it will take a couple of days to come in. A couple of days pass by and still no part. They said it was here and then they said it was still on order. Well that made me call customer service and see if they can help. I got a couple of phone calls back and they were rude and couldn’t do anything for us. I did get a call from Tammi and she didn’t really have a solution and she said she would call me back in 2 days and she called the wrong number but left a message saying need more time call you next week. Then my wife and I were on the phone at the same time talking to two different customer rep and those reps were getting told one thing that the part will be here in 2 days and the other rep they don’t have it. That part had been discontinued, yet the parts manager at Sunnyvale Ford had said on 8/27/09 that the part would be here in October 2009 and when I talked to him on 9/1/09 he said the part would be here in November 2009. What is Ford doing just prolonging the situation?

This has been over a month now and I have no answers that I can trust I’ve been lied to treated like crap, my wife has been treated like crap, I have had to have a rent a car and that’s costing me big money. I make $20.00 dollars an hour (full time) and my wife makes $23.00 an hour (part time). How do I pay for this? I buy an explorer and it’s not even 7 years old and it can’t be fixed? If you’re sitting there asking why don't I have another car, I do it is the Ford Escort, but it is still waiting for the correct part to be sent from Ford.

After reading this is there anyone in the Ford Company who has a solution. Can anyone help us?

Leslie and John Cannon

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worried090
, US
Apr 30, 2013 4:29 pm EDT

If you don't like the labor cost install the part yourself. I bet when you work you want top dollar.

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Russell Christensen
Garden Grove, US
Apr 30, 2013 4:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm the owner of a 2010 Taurus 37, 000 miles vin #1FAHP2EW9 AG118571. I took my car to Ken Grody Ford, Buena Park CA. due to unusual clicking knock type noise from dash console center area with engine "on" in Park position. The actuator motor assembly 199E616 was diagnose the failed component. Part # AA5Z19E616C Motor Assembly was replaced cost of motor $16.58. The labor charge was $298.63. Ken Grody Invoice Number 175886
My complaint is how could Ford ever consider installing a part that has no longevity. The location of said part requires hours of labor this does not make any sense, the labor charge is outrages.
This is my fifth Taurus and never had a problem like this before.
I would certainly think Ford would compensate me some labor cost. Parts like said motor should never wear out or break.

Thank You
Russell Christensen E-mail bwc24@verizon.net
5451 Trinette Ave. Garden Grove CA, 92845

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Ford ford bantam bakkie

My sister, Jolandie Esterhuisen bought a Ford Bantam Bakkie in Nov 2006. Since the first day there were fumes in die bakkie. Very bad. Every time when she took the bakkie for a service, she asked them to have a look at the fumes and every time the answer was that they cannot find anything wrong. To shorten the story she is now poisined by the fumes to a degree that she was put on drip and she has to take medicine to clean out her kidneys. She is in and out at the doctors. She cannot work anymore. Simptoms she has is nausea, headaches, depressed, no energy and a lot more.

I can be contacted on [protected]. I am Susan van Zyl, her sister and act on behalf of her as she is to sick.
Can you please help us.

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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