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Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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M
2:23 pm EDT

Ford service on our truck

Good Morning!
On January 15, 2018, our son, who is a veteran and first responder, purchased a 2018 F150. On April 17, 2018, he had to take the truck in to replace the purge valve. On May 25, 2018, he took in the truck because the engine light came on. Today is June 27, 2018, and the truck is still not repaired. Ford says the part is on back order, and it may take another 3 weeks to get it. The "Escalating Handling Team" is involved and they are not even sure this is the issue. Ford advertises they are "they most trusted mobility company." I am having trouble believing this. How can a brand new vehicle be in need of repair twice, and for so long? How is there, according to the service manager, "Only one of the parts needed in Kentucky, and it is already claimed for someone else." How can this be? Is this the type of service Jim Hackett knows is happening in his company? I am in the process of contacting him as well as this is unacceptable for a truck that is 6 months old to have been in for repairs twice.
Desirable resolution is to get this repaired ASAP as well as for Ford to make the car payments, not delay them, for as long as the truck will be in for repair (so far it has a month). If it will take another month from the time the repair is done, the payment for July 2018 should also be covered and any months after. In addition, oils changes for the life of the truck should be included.
I need to be contacted ASAP as THIS email: [protected]@pusd11.net or [protected].
Thank you,
Monique Molina

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12:56 pm EDT

Ford ford expedition

We have had 3 Expeditions & a Navigator since about 2005, all 4 ended up with significant issues before they should have. It is not a maintenance issue, we always keep up with oil changes and regular maintenance. While we have always been a "Ford" family, we are now looking at other makes because of the continuous problems that seem to come with Ford SUV's. Just something we thought you should be aware of. It's a sad day when we are looking at buying a Chevy to replace our current Ford with yet again premature major issues.

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4:51 pm EDT

Ford fraudulent pricing

This is the third car we have purchased from Ford of Uniontown, and I deal with the one salesman Rudy. It was a Sunday afternoon and my husband and I went to look at new fusions. We picked one out, I went online to there site and found the car. As I will attach below. My husband had to leave to go out of town so I took my fusion up there and Rudy already had the car I wanted up front. They said they would give me $6500 for my car. I decided to keep my car and not trade it in, instead I wrote them a$6500 check. We were instantly approved for interest free fired loan. I had to meet my husband to sign the papers, which he did. After he got home a few days later, we noticed that they charged us full price for the car and we only got a$1000. Rebate. The price on the internet is what we should of got, as I will never purchase another Ford and that's all we have ever owned and I worked for, for years. We will retain a lawyer, but I just want you to know the kind of people representing you.

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11:51 am EDT
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Ford ford service and cost

I own a 2012 F150 lairet, I purchased this form the dealership in March of 2013 with 5, 866 miles. I have had this vehicle serviced by the dealership ever since my purchase.
March 21st of this year 2018 I get a low oil pressure light, so I took the vehicle to the dealer ship the next morning. The following day they called to say they would need to tear the engine down because they cannot find the problem, I received a call on Monday March 26th from the service advisor, the service advisor could not give me a clear answer other than the tech said the engine needs to be replaced. After asking many questions to the service advisor she finally went and asked the tech the questions I was asking to get answers. Her response seemed confused and vauge, she said there was scaring in the motor and tech said it should be replaced but did not have an answer as to why the low oil pressure light came on. She quoted the cost of the new engine and the cost to determine the problem would come to about $9, 600.00. Which I just cannot understand why so much, any way she said it would take 3 days to receive the engine and a few more days to install it and test it. After thinking on this for a few hours I called and said to order the engine. 3 days later I received a call to say that the engine is on a 2 month back order and it should arrive May 25th. This seems odd that an engine would be on back order.in the mean time I was offer to trade the vehicle in which I stated I was not going to do I just paid it off. I was offered to rent a vehicle from Ford at $30.00 per day which I declined, Finally after many calls to the service department and having to physically walk into the service department and ask why this was taking so long I received the use of a vehicle at no cost for 30 days starting on April 19th 2018. I had returned the vehicle after 30 days (May 19th) with the understanding that the engine was still schedule to arrive on the May 25th. I called on May 25th at 4pm to find that the engine was not coming in and that they think it will be in next week of the first week of June. After a long conversation with the service manage of the dealership she said I don't make the parts call Ford. I called Ford and they said they would escalate this issue but I had to call the dealership back. I called the service manager back and she had just hung up with ford and was able to get the use of a vehicle again which with the time of day the holiday and schedule I could not do until May 29th. Which was all I was asking for, but it had to get dumb, ugly and stupid, due to the service manager not wanting to deal with a customers issue, which is YOUR JOB!
I was told at this time the the engine would be in around June 25th and I could use the vehicle provided till June 9th, which was extended to the 19th, and I received a call on June 21st that Ford can no longer offer the vehicle and that I needed to return it on the 22nd. I was also informed that the engine was now on back order till sometime in August 2018. I had asked the service manager to see if they could get the use of the vehicle extended since they had to extend the ship date of the engine. I also called Ford Motor, and explained what was going on, they notated the account and asked if I had spoke with the regional manager, I said no, so they transferred me to her voice mail (Stacy). I left a message with the information they requested and received no call. I called on June 22nd to see if there was a response to my request, the service manager said I had to return the vehicle. I called Ford motor, and they said all they could do was notate the account and I would have to call the service department back, I explained that the service department said to call Ford Motor. I spent 1 and 1/2 hours going back and forth with the service department and Ford motor. I finally received a call from the regional manager (Stacy) around 4:30 June 22nd only to be told that I needed to return the vehicle and there was nothing she could do. This is 93 days after I dropped my truck off to be serviced. Everyone I talk to is blaming the suppliers for not being able to make the parts and get them to the plant, but I found this no to be true, you see I received a phone call today that Ford is shipping the engine and it will be at the dealership this Friday, WOW what happen did someone finally do there job and called around and found an engine somewhere. Did someone work over the weekend and put an engine together. What happened to the blame of not having the parts and having to wait till August, nothing but a bunch of BS and I believe all the dealership wants to do is get me to do a trade in.
I love Ford always have, I have a 2 second vehicle with the same dealership I purchased 2 years ago for my wife and kids, but I am on the fence with Ford, If my engine does arrive and gets installed I most likely will not return to the dealership that I have purchased from and had service my vehicles. the service I have received and the way I have been talked to and been treated is unacceptable. The cost of the engine and the time I have had to wait is beyond ridiculous. You cannot have a customer waiting for as of today 95 days to get a vehicle repaired, yes thank you for the use of vehicle during some of that time but the other half of the time I have been and are currently with out the use of my vehicle. If you are not going to be able to service a vehicle for what ever reason and you expect someone to stay with your company then just accommodate them with the use of a vehicle until you can get it serviced.

I am not looking to get this engine replaced for free, but I feel a massive reduction in the cost of the job is in order. Had the dealership been able to service this in the beginning and had the proper parts to service their customer, Ford would never of had this problem.

Dealership is
Cavalier Ford
Chesapeake, VA

Thank you
David Alexander
[protected]

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Update by David.Alexander
Jul 17, 2018 11:32 am EDT

It still continues, I received a call on July 6th and was told the engine has finally arrived and that the tech will be starting the process of removing the old engine on July 9th and i should have my truck back sometime during the middle of the following week. Then i got a call on July 13th to say that will be starting the removal process of the engine on Saturday and the tech will only be working on my truck until it is completed. and now i am being delayed yet again in getting this finished and behind me. Ford and the Ford dealership Cavalier Ford in Chesapeake, Virginia I am so disappointed in your company and your customer service in the service department. 117 days and still waiting, you need to get your priorities figured out 14 days with out a vehicle for an engine i can understand, 117 DAYS without a vehicle has no explanation for any company.

Update by David.Alexander
Jul 04, 2018 11:54 pm EDT

So i posted on June 25th the challenge i have had with Ford and the service i have been dealing with. They called me on Monday June 25th to say that the engine i have been waiting for since March of 2018 will arrive on Friday June 29th. Well guess what another false truth, the engine did not arrive and i had to call on Monday July 2nd to see whats up, i received a call on Tuesday July 3rd to say that the engine will arrive July 6th and it is currently being tracked some where in Tennessee. What ever Ford, this is just one false truth after another, its also no surprise that no one is calling me or responding to this email with concern that they are going to lose a customer for life if this does not get resolved quickly and respectfully. 105 days and counting since i dropped my truck of to you and still waiting!

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8:43 am EDT

Ford 2015 ford fusion electric steering assist

I was caught in a rainstorm with my Fusion that has 48, 000 miles on it. My power steering went out. Although Ford says you can still steer, it is very difficult. Luckily, I was not hurt, and no one else was injured. The repair was over $2, 000.00. Other Fusions from this year have been recalled for the same issue. Mine, however was not. This is my LAST Ford EVER!

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4:46 pm EDT

Ford new car sales experience.

Worst experience buying a car ever! The Costco Member Auto Program referred us to San Leandro Ford to inquire about purchasing a 2018 Edge Sport 401a package with Sunroof, and 21 inch black machined wheels. We were contacted by Ming Yeung and told that they had the SUV with the exact options we wanted in stock and was also told in writing, that we would get it out the door between 40-41K. Took the day off from work and drove over 40 miles to discover he had lied to us. Not only did they not have the Vehicle we were promised, they then told us that the best price they could offer would be nearly 5K more. The car we really wanted was an Explorer Sport with Sunroof but were going to settle with the Edge due to our Budget. After owning Ford Vehicles now for over 30 years, I am considering another manufacturer after this experience.

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1:38 pm EDT
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Ford negligence service would cost our lives

On 6/21/2018(Thursday), I went to Ford service center (CA) for my Trunk lid issue and car tire change (as recommended based on my last service). After the service is completed, got a call from service center, all the issues in trunk are fixed and all 4 tires are replaced with new ones and completed the test run on the road after the change. They asked me to pick up the vehicle by 3 PM. I went to service center along with my wife (She is 8 weeks Pregnant) to pick the car. While drove back to home, we heard some cracking noise in the vehicle and car bumped couple of times within a street. Then immediately I got a big bump in car and suddenly left front wheel came out of the rim. When we checked with the service people, seems they forgot to tighten the all bolts (have audio conversation proof from the Service Manager) my wife is too stressed after the accident and feels pain in her abdomen, we were literally worried it will affect our baby and mental health of my wife. My wife is very much affected mentally and stressed too much last night, she is murmuring and crying in sleep. I want to raise a complaint against the service center for their negligence, it would have cost of our life in minutes if I hit the freeway in next signal without noticing it and for the suffer my wife undergoing now. And I am very much worried how it is going to affect my baby.

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9:00 am EDT

Ford design flaws

Hello I'm dylan and I have a major complaint about the design of the new modern Ford vehicles.
There is no room for at home maintenance and too many computer systems the control said vehicle, there has to be a way to lessen the tech and add room to the vehicle to allow better and more thorough at home maintenance so the people who buy your product doesn't have to dish out hundreds upon thousands of dollars just to fix something that should only take about an hour or two and not have to rent a vehicle or be down a vehicle for weeks on end.
Please better design your products and make it more accessible to the home mechanic to work on your product with your parts. Thank you

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8:45 am EDT
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Ford truck repair

June 23, 2018

Hello,

A little over 4 years ago, I bought a brand new 2013, Ford F150 (VIN number 1FTFW1ET8DFD87434) from a Ford dealership in Auburn MA (Langway Ford). I love the truck but I had an issue with the four-wheel drive making a humming sound; when the truck is in 2 - wheel drive, it occasionally makes the noise but, as soon as I put it in 4 wheel drive, it clicks and the sound goes away. I then put it back in 2- wheel drive and all seems OK. I brought the truck back to Langway twice and they said they could not replicate the sound; then, the third time I brought it back, they said they fixed it. It was Ok for about a week but then the humming noise came back. I brought it back 2 more times and they said they could not replicate the situation. I told them that I wanted it on record as my 3 year warranty was about to run out.

Since then, the dealership has changed (it is now Prime Ford in Auburn) and the bumper-to-bumper warranty has run out; I was told that they would look into it but not free-of-charge. I would like to get it fixed as it has been happening since day one but I don't think I should have to pay for it as it has been a problem since the truck was new. Also, I do not use the truck for business purposes, I just like having a truck for general usage and have had one for quite a while (never use it for any heavy work).

As I mentioned, I don't feel that I should have to pay to have this looked at given the fact that it has been a problem since the truck was new.

Any help you can give me would be greatly appreciated.

Sincerely,

Paul Rozanski
10 Pondville Court
Auburn, MA 01501
Home phone [protected]
e-mail paul. [protected]@gmail.com

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7:16 am EDT

Ford 2018 ford edge

We recently purchased an Edge at the end of May 2018 at Miller Ford, NJ. I had noticed a few minor scratches, left of adhesive from tape, and a few scuffs through out the car. I asked for them to be fixed, and they said they would we just had to bring the vehicle by. My wife scheduled it, dropped it off to have it done. When she returned, she still noticed some spots that weren't repaired. She pointed them out to them, and they brought a guy out with a few rags and wax/compound which were being thrown on the ground, then picked back up for use one the paint. There are still visible scratches on the car, and now I will have to take time out of my busy schedule to bring the car back down a second time. I am very unhappy that they werent able to fix the issues the first time. Spend our hard earned money on a Ford product, but it seems the folks at the Miller dealership don't care to fix our issue.

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6:10 pm EDT
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Ford poor customer service waldorf ford

January 2018 I submitted a order for a custom build of a 2018 F350 White/ Gold Super Duty, with this order they requested a $500 deposit that was cashed the following week, truck was delivered last week of March 2018 ; I was in hospital had major surgery on my chest which went wrong so it was emergency surgery at Providence Hospital in DC that I'll show records, so it took a few months to heel and I then called my salesman Bruce Peters last week and asked was my truck still waiting on me he said the GM or Manager has been driving it and put 700 miles on it ; I was shocked and asked why; it's not new anymore I put a deposit on it he could have driven any other Ford F-350. Tuesday at 1pm I called Adam Rinaldi the Sales Manager at the dealership and he tried to justify why 700 miles was put on my truck; I requested my $500.00 back and said it's not New anymore it's used so Mr Rinaldi refuses to return my money and he said only if I buy the truck I get it back ; I said I didn't sign anything stating I couldn't get my deposit back. I then called Steve Raley Thursday morning the GM and left him a voicemail in reference to this issue and he hasn't responded; I have purchased 3 trucks since 2014 from Waldorf ford and never encountered this type of mob tactics; please handle this before my Attorneys get involved, they can keep the truck since they've been joy riding it ; I ordered another truck at another dealer today and they didn't request a deposit . I appreciate a quick resolution by Ford to get me my $500.00 deposit back. My cell is2023591789 email is [protected]@gmail.com

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Steve Raley GM
, US
Jul 25, 2019 4:45 pm EDT

Blah, ha, ha, ha... Who got dat money? I said, WHO GOT DAT MONEY? I got dat money now, go kick rocks... Steve Raley

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10:35 am EDT
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Ford denial

ELMER G LIMA
12 MURRAY HILL RD
FRAMINGHAM MA 01701

VIN: 1FDUF5HT1CEA71870
2012 FORD F550

Ford has denied my claim, because miles when over 2000 miles, I am a long time customer, expend over $200.000 thousand a year every year for tha last 10 years.

I just bought a car last saturday again from you>
I wish to return it and go on with a different company I dont see your comapny helping me .

my car is getting fix at your ford dealer watertown ford in waltham mass
26 seyon st waltham ma.

they want me to pay $15000, i was hoping that Ford was willing to cover this and keep a good client like me.

or lose a good client like me.

[protected]@outlook.com

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7:08 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ford homer-skelton ford service department

I own a 2005 mustang that I bought new from Homer-Skelton Ford in Olive Branch, MS. I recently took it in for some repairs. I wanted 2 pulleys & the harmonic balancer replaced, which I had bought myself and gave to the service dept. I also had a new belt that they said was the wrong part. My a/c was also inconsistently blowing cold. When I dropped my car off, something was wrong with the ignition. They said the tumblers had dropped or fallen out of place or something. There was obviously a problem, so they said they will replace the ignition. I know it's a fairly easy task and shouldn't take long. So with replacing the pulleys, the belt and the ignition (with new key$, of course) I was already at $830. I was stunned but I need my car. So then they call about the a/c. Another $2600 to replace the condenser and evaporator. This is where the red flags went up. There was no major a/c problem. Most likely it was the low pressure switch or a dirty compressor or maybe even as simple as low freon. I am 99.999% sure that Homer-Skelton is taking advantage of me and ripping me off. My total bill will be close to $4000 probably. My wife had to leave work in May 2017 because of a complicated pregnancy. We were at the obgyn and high risk doctor every week for 2 months before the baby was born. On September 17, eleven days after the baby was born, my wife (37 at the time) had a stroke. She was in the hospital for 4 weeks. She was at home for another 4 weeks after while our 2 year old and newborn lived with and were cared for by my parents who are both over 70 years old. I know none of that has anything to do with my car or the almost certain fact that Homer-Skelton is ripping me off. I'm just letting you know my situation and that I can't afford these unnecessary repairs but I also can't afford not to have my car. My wife is unable work or drive so my income is all we have and I only make $14 an hour so we rely on credit cards to make ends meet. We have been trying to get SSI disability for the past 7 months but have made very little progress. We are in an enormous financial crisis that we might not be able to get out of and now this with Homer-Skelton. I had hoped to buy a Ford Flex but now I think I will look to another manufacturer. I always take my car to Homer-Skelton for oil changes and repairs and I have always felt like I was being treated fairly but this time feels like I'm being taken advantage of. I know Ford and Homer-Skelton don't care and nothing will be done but I wanted to voice my concerns anyway.

Alan Bone
[protected]
[protected]@gmail.com

These are the emails I have sent to Marty at Homer-Skelton

1. Per Kelsey Pruett, I am forwarding my complaint to you. It hasn't fallen on enough deaf ears yet, I guess. I don't expect anything to be done as you're not obligated to care because like I say in the email, my problems are not your problems. I'm expressing my frustration with Homer-Skelton and the car industry in general. I even bought $160 worth of my own parts. I'm just fed up.

I just got off the phone with a service advisor, and while I do understand that you're in business to make a profit, the enormity of your profit should not hit every customer in such a dramatic way. My wife had to quit work in May 2017 because of a difficult pregnancy. We were at the OBGYN and the high risk pregnancy doctor every week for over 2 months. 10 days after our second child was born, my wife, 37 years old at the time had a stroke. She spent 4 weeks in the hospital and we spent another 4 weeks at home together while our children, a 2 year old and a newborn were living with and being cared for by my parents, both of whom are over 70. My wife is under doctors orders not to work or drive. She is left handed and cannot write or perform some normal functions still 9 months later. We have been struggling through the disability process for the past 7 months with very little progress. While I know that none of this is your concern, problem or responsibility, I tell you all of this to chastise you for the exorbitant cost of your labor and the markup on parts. It's a widely know fact that an hour is charged for tasks that take 10 or 15 minutes. Most of the so called "mechanics" today are not mechanics at all but just guys that replace parts that a computer diagnostic tells them to replace. I was given an estimated day of completion of next week which will be 2 weeks since I brought my car in. If my wife's car wasn't in even worse shape than mine, I would say keep the [censored]ing car, but I can't so I will pay the bill with a credit card. A credit card that I already can't afford to pay. I will never set foot in Homer-Skelton again after I pick up my car next week. Again, I realize that none of my problems are your problems, my complaint is the prices that are charged by repair shops like yours. You stick it to customers who have no choice but to pay because we need our cars for work and family. I will be sure to warn people of Homer-Skelton's service costs and advise them not to buy from you as I did.

VIN 1ZVFT80N155227927

2. And I forgot to mention that it creates a real trust issue when you bring your car in with 3 problems and end up with more, new problems you didn't know about. Jumping from $830 to $3500 is a hard pill to swallow. It just reeks of shadiness. But that's what repair shops are known for so it should come as no surprise. Every sucker is an opportunity to rake in a [censored] ton of cash. You can use that, no charge.

3. Good morning. I have left 2 messages on the general voice mail because I don't know your extension. I don't believe that the compressor AND the evaporator both went bad at the same time and I didn't notice any issues other than inconsistent cold air. I think it's more likely to have been a low pressure valve, a dirty compressor or even low freon. I always return to Homer-Skelton because I've always felt like I was treated fairly. This time however, I feel I am being ripped off and taken advantage of.

I go to lunch at 11 and I get off work at 3:30 if you would like to talk.

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Resolved

Just realized this site is a scam to get your info and then prank you. Funny. Spoof numbers. British accent. Redneck supervisor named Mr. Pervert. I can't stop laughing. Wait, I just stopped.

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6:52 am EDT

Ford key replacement

The Ford Corporation is a company that does not hold on to codes to cut keys for vehicles over 10 years old. So if you go fishing and your keys end up in the bottom of the ocean you have to spend over $600 or more to replace ignition switch and door locks instead of $100 TO $200 to just replace the key. I will not purposely buy Ford ever again. Such a rip off.

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3:58 pm EDT
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Ford servicing and fees

6-18-18 - horrible servicing on my 2002 Sport Trac, brought in for check engine code p0171, they determined it was a broken pvc line. But they informed me of other issues. which needed parts to be ordered.

6-20-18 - the said vehicle was ready $1081.66, came down only to find when I left the lot my blinkers did not work neither did my flashers. Left vehicle there again. They called me and said there was a bad master switch and wiring harness, I asked how could this be it work when I dropped the vehicle off morning of 6-18-18. They said it was a coincidence that this happened, I think when the plugged in monitor to check the check engine light issue, they must have short circuited my blinkers, but i wasn't there. It would cost me over $500.00 to get it fix and they have to order parts again.

6-21-18 - They said it was ready, I went to pick up my vehicle on to find that the blinkers were not working correctly. when i put the left blinker on I walked to the front and the left was working fine, but when i checked the rear the right hand blinker was on. I then put the right blinker on and in the front of the vehicle it worked fine, but in the rear it was the left blinker that was on, opposite the front again. I brought it to there attention and asked them if they bother to check there work. If I gave this truck back to my son and he got into an accident for putting the on the incorrectly working blinkers, I would have filed a major lawsuit and shut this dealership down.

This has been my worst experience there since coming to this location. They are sloppy in handing back a vehicle to the customer with grease on steering wheels, side armrest, center armrest, why don't the clean their hands or let someone who is clean go over the vehicle and perform last minute detailing if needed.

I'm really sick of the treatment we the consumer go through just to be loyal to the dealership. Please put them on notice.

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7:03 pm EDT
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Ford car

I reason purchased this vehicle from Maj6p1ul1jc184645 crown
ford in New York it has been two weeks and car stop working. My car was towed to crest Lincoln auto in Connecticut Woodbridge road. I ask for a loaner to get to work I was told no they have no car. I miss two days pay from work no one was willing to help me. I was told by crown ford to 18007277000 when I call they said I should call 18003923673 they told me they can't help me call the dealer you buy the vehicle from now I am not getting paid two days plus I had to take a uber to crest. I am so frastrated this is a new car I should not be suffering like this

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4:31 pm EDT

Ford unsatisfactory service provided by aljazeera ford service center khurais road riyadh ksa

Kindly refer to my previous complaint three years ago when my vehicle ford explorer plate # 1FMHK8D86CGA06517 was repaired under recall warranty for the steering jam issue. At that time the vehicle was kept in the workshop for more than a week on the pretext that EPAS module will be brought from Dammam and to be replaced.
Recently on 9th June, 2018 same problem happened while the steering was jam and I nearly escaped an accident. I carried the vehicle to Ford Khurais road workshop and after inspection I was informed the next day that the EPAS module needs to be replaced. I informed the representative that the same part was replaced with new one less than three years ago so how come this problem can occur again. I was informed that previously only programming and alignment was done and no part was replaced. He also refused to accept my claim that this part should have been replaced before.

I had to pay SR 6227.70 for the replacement of a part which should have been replaced under recall warranty. This is a very unsatisfactory situation for me being a Ford customer as I feel cheated. I had no other option as I had to travel for vacations on 14th June and I will be back by 17th July.
I hope Ford company will look into this very serious matter and will reimburse me this amount which has been taken from me unduly. During my vacation time my contact number will be [protected] or through this email address..

I hope some appropriate action will be taken to provide me justice so that I can be a satisfied Ford customer.

Thanks and regards
Syed Itaat Hussain Zaidi
Phone. 00966 [protected]
Cash Receipt No. [protected]
Vehicle # 1FMHK8D86CGA06517

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8:57 pm EDT
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Ford re: matter regarding your vehicle / sandra wallace

I purchased a 2008 Mercury Mariner on 9/27/14. On 12/19/14 at night while on highway the wrench warning light came on and the car decreased speed and I almost got hit by the car from the rear, pulled in emergency line and had suv towed. Required a transmission on 12/26/16 for $1475. On 1/14/16 while on highway during exiting on exit the steering wheel became difficult to turn, hit the guard rail there where not waring light to indicate that the steering had a problem, had the suv towed to shop and repaired Steering shift torque senor for $428.00.
On 1/10/17 after grocery shopping the suv would not start, called cab to take me home with groceries, returned to have suv towed to shop repair the ignition starter switch for $176.00. On 9/21/17 when leaving for work, the key would not turned, towed to shop and required Lock Cylinder Housing $434.00. I would like Ford to reimbursement for all the repairs and towing cost. Vin 4M2CU97148KJ34007, Not on recall list yet and these repairs are related to recalls for my 2008 Mercury Mariner. I am upside down still owe $7100. for balance. was unable to make scheduled payments when repair where required, effected my credit score. At the present time the torque converter in not working on the transmission and my car is disable. I would like Ford to replace the transmission at no cost to me.
Thank you
Sandra
Email is [protected]@gmail.com

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Update by ThanksIHope
Jun 25, 2018 9:52 pm EDT

I purchased a 2008 Mercury Mariner on 9/27/14. On 12/19/14 at night while on highway the wrench warning light came on and the car decreased speed and I almost got hit by the car from the rear, pulled in emergency line and had suv towed. Required a transmission on 12/26/16 for $1475. On 1/14/16 while on highway during exiting on exit the steering wheel became difficult to turn, hit the guard rail there where not waring light to indicate that the steering had a problem, had the suv towed to shop and repaired Steering shift torque senor for $428.00.
On 1/10/17 after grocery shopping the suv would not start, called cab to take me home with groceries, returned to have suv towed to shop repair the ignition starter switch for $176.00. On 9/21/17 when leaving for work, the key would not turned, towed to shop and required Lock Cylinder Housing $434.00. I would like Ford to reimbursement for all the repairs and towing cost. Vin 4M2CU97148KJ34007, Not on recall list yet and these repairs are related to recalls for my 2008 Mercury Mariner. I am upside down still owe $7100. for balance. was unable to make scheduled payments when repair where required, effected my credit score. At the present time the torque converter in not working on the transmission and my car is disable. I would like Ford to replace the transmission at no cost to me.
Thank you
Sandra
Email is sandrafrogwallace@gmail.com

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4:42 pm EDT

Ford service

I have purchased a minimum of 5 autos from Woltz and Wind ford. I bought a 2012 Explorer and purchased the 3000.00 ESP. Today I took it to their service department as my remote start stopped working. Got a call from Brian saying the hood switch was faulty. Told me the costs was $100. I asked if it was covered under warranty, he said he would check and call back. Never called back, I called at 430pm and the story was now that it wasnt a warranty issue, the switch had come unplugged and the technician simply plugged it back in and it worked. (So I was going to pay for a new switch that was not only not needed but wouldnt be replaced) When I go to pick it up-no one in service wanted to deal with me-sent me to the cashier. My thought was, okay-$50 to look at it-its not how a loyal customer should be treated but I have never been treated like a loyal customer in my 10 years of doing business here, but to get a charge of 80.00 to plug in a switch is absurd! The only reason I have stayed loyal is because of the relationship I have built with my salesman but even that will not bring me back. I was looking to purchase a new SUV this year and have been looking at the Expedition. After today I am certain of one thing-I will NEVER buy another Ford and I will NEVER go to this dealership again. Is there no loyalty anywhere? I'm writing this knowing that you don't care but I am going to take this to my state attorney general as well as every social media outlet I can to share the lack of respect or loyalty to your customers. This dealership wanted to rip me off. Once your service manager knew i had a warranty, he wanted to find any way he could to get money out of me. This was blatant and clearly there is no integrity-not only at this dealership but with Ford as a whole. My entire family has been loyal Ford customers but today we are all leaving for Chevy. I don't know how you sleep at night knowingly ripping off hard working customers. You have not heard the end of this, I assure you.

Leslie Dupilka

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2:39 pm EDT
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Ford door latch sensors

I will never buy FORD again. I took my ford into the dealer over a door sensor issue back in January. They only took it apart, cleaned it and reinstalled it. FORD knew this wasn't the right way to handle the issue. 7 days later they said the sensor then needed to be replaced instead! 5 months later my sensor acts up again. Same sensor and they refuse to replace it for FREE! FORD you disgust me! I have given you a lot of money over the years of my adult life and for me to be treated like this makes me so darn angry. I have always raved about FORD to everyone I know. I would never buy anything but until today. The Customer Care at Ford will not authorize that sensor to be replace and FORD is at fault not me. That door doesn't get used nearly as much as the other doors on my vehicle. This isn't the FIRST vehicle this has happened to me on either! My last vehicle they replaced the sensor not take it out and clean it then put it back it! FORD YOU ARE JUST LIKE EVERYONE HAS TRIED TO TELL ME. YOUR TRUE COLORS HAVE BLED INTO NOT BEING CUSTOMER SUPPORTIVE AND SATISFIED! You care more about lining your pockets than treating customers as if they matter! It's your fault this defect happens! You knew! It's your responsibility to make things right with customers! Especially the ones who are faithful to the company! You have let me down and I will not buy one more vehicle from you, ever.

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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