Ford
reviews and complaints

I bought the Ford Explorer Windshield-Outer Trim Pillar Molding Passenger Right Side one month ago. I also bought the screw nap on at the same time, the they gave me the wrong size. The sales person double checked for the right parts and he was not able to find the proper parts for my car since the ford corporation changed the molding and under molding as well. Hence, I was told to go to a car parts store and look for the right one plastic screws. the other option they gave was to go to the Ford body shop and ask them if they have the proper parts for my car and eventually it will cost me much more since I have to get their services. I had to place my part which I bought from the Ford corporation to my car. Yesterday, the part which I spent $156 to get blew off my car and now I have to another just because the Ford corporation didn't have the right pieces for my almost brand new car. After this experience, I will go exchange my car and ford will not be on my list. On top of that, I will make sure that all my family members and friends will gear away from the Ford cars.

Hello, I originally called in April and put in a claim and no one contacted me back. I am very disappointed. I have pictures of the items that were damaged by the ford Joe Rizza dealership. I went in to get an oil change and for some reason I guess since they were closing soon I got a rush job. Items were on my floor from my glove compartment due to them looking for the key to unlock my rims/tires. My change compartment was broken, the storage door in the back of my truck area was broken. These things I only use every so often, so I didn't notice for a couple of days later. They did all this in the process of looking for the key and then they come back and tell me they have a universal key which I didn't understand why that wasn't used in the first place. I've had several oil changes and never had this issue. I would like for the items to be repaired. I also have pictures of everything. Please assist, thanks.
K Calvin
773.814.8675

CAS-[protected]-H7L0L9

Good day

I want to warn anyone who might want to go buy a ford. I owned a Ford Figo 2014 1.4 trendline model. It started burning while I was driving with my two brothers on Sunday the 28th of January 2018. One of my brothers was sleeping at the time and had to jump out before the fire started spreading. Writing this brings all the trauma and hurt back because 5 months later Ford refuses to help me, they tried to butter me with a courtesy car and claim it's not their fault. At this present moment, they refuse to give me the fire report, I am still paying for a car I do not have and I am still going to counselling and psychology sessions. I am writing this review because of i don't think Ford is going to help me and i am in so much stress about everything else.

I took my car in for inspection on 5/8/18. Sheehy Ashland VA When I picked it up it had a rejection sticker for suspension. They stated it was a rear sway bar kit and it had to be ordered I called them on 5/15 and they said it was due on 5/17 but never heard. I took it to a local shop on Saturday 5/19 and the mechanic said it was the sway bar linkage and he had it in stock. He stated that Sheehy should not have rejected it for that. he was half the price and did it same day. Richard Wright [protected]

Our car has been at this Tindol Ford in Gastonia NC for over three weeks and we are ready to pull our hair out. They never call to let us know what's going on and more than that, they lie when we leave messages because they say they'll get back before the end of the day. They've told us that they will get at it that afternoon, and two days later they haven't looked at it yet. I've asked for a loaner and I get no where. When, or maybe I should say if, it ever gets done, we will never take a car here again. This is a car we bought new and has 5000 miles, not some piece of junk.

I purchased a certified preowned 2015 Ford Mustang convertible in 2016.
The car was completely covered under the manufacture warranty after having the
car for less than a year the back up camera malfunctioned I took it to the dealer I thought it was repaired 5 month later the camera went again. I took it back to the dealer again and was told the harness for camera went, I was told that it would take a month to get the part . A month later I brought the car back to be told two days later that the part was for another car. I drove off only to find that my satellite radio nor my car stereo was no longer working I immediately went back to the dealer and asked what they did to my radio . The tech that was working on my car told me that the harness controlled my cars which was how it was located by the satellite . the order was placed for a new harness as the old one could not be repaired. that was the start of a seven going on 8 ordeal dealing with Ford motor corporations customer service department managers as speaking with a regional manager.
This problem has become so frustrating that I spoke to a separate dealer and was told that the only thing to do was to replace the whole stereo unit but if I had done myself it void my warranty. so back to ford I went and have been speaking with service managers every week for several months only to get that either they are still waiting on the part or there is no release date for the part. I would like to note that May 27th starts the 8th month for this ordeal. But I did find out that the customer service department doesn't communicate with the dealers or read notes from the regional managers.

I Brought the truck back to the dealer last December, and showed them rust holes in the wheel well areas of the bed. and bubbles on the other side, they said they could not due anything unless the rust came through. I waited over 2 months for them to repair the one side, and would not consider looking at the other side. I am attaching pictures of the rusted out side, along with bubbles and rust coming back on the side they repaired. just turned 100m miles on this truck, along with cam sensor failure, front disc drums locking up, replacing hose and thermostat assembly, electronic key not working etc. This is the 5th new ford truck I have purchased. I also have a 2007 Honda ridgeline with 210m miles which has not given me any problems. My previous new ford also had a list of problems. My question is what will ford motor company do to regain my confidence in there products? Attached pictures of the recent rust issue. thank you, Rich Carle

4-6-18 2014 Ford F150 (bought brand new in July 2015) truck wouldn't turn over but lights, radio all power worked. Called Ford dealer said it might be starter. 4-7-18 Had it towed to dealer. They worked on it for 2 hours said it was the PCM should have a part the following week and it is covered under the federal emission warranty 8yr/80, 000 miles. Week of April 9th dealer said part was on back order not sure when it would be in. 4-19-18 Dealer called said part will not be in until August 2018. I wanted to know how Ford was going to compensate me for this issue. On 4-27-18 the dealer was going to send my case to Ford Customer Care. On 4-27-18 I called Ford Customer Care, they acted like they did not know anything about the case. I explained everything to them and they also put me on hold to call the dealer for more details. My request was to at least be given a loaner truck not a car and how else I would be compensated. Customer Care wasn't sure if that was an option, but they would check into it. I was told I would get a call from the Ford Original manager within 24 hours. On 5-2-18 I hadn't received a call, so I called Ford Customer Care again. The person I talked to said my case was entered wrong so it was not assigned to anyone. She gave me the name of the Regional Manager it would be assigned to. 5-2-18 I called the Regional Manager and left her a message. 5-3-18 I had a voice message from Ford Customer care this person was covering for the regional manager, she wanted me to return her call. Same day 5-3-18 I returned her call got her voice message but there was no prompt to leave her a message and there was no option to return to the operator. 5-3-18 I talked to the dealer, they had talked with Ford customer care - they could provide me with a truck from a vehicle rental agency but could only cover up to $2000.00. A truck was $60.00 per day so it would only cover about a month. 5-4-18 Stopped at the dealer talked about trading in my truck for a new F150. The dealer said they could contact Ford discuss what kind of options they would offer me for a trade due to the delay in the repair. 5-7-18 Received a call from the Ford Customer Care Regional Manager She said she will try to get the part (PCM) sooner, she can't pay my truck payment but could possibly extend my warranty or provide some reimbursement "after the vehicle is repaired." She said she will call in a week no matter if she had more information or not just to check in with me. 5-11-18 I talked to the dealer wondering what they learned about doing a trade in. They did not have any information they did not hear anything from Ford. Will have an answer on Tuesday 5-15-18. On 5-15-18 I received a call from the dealer they did not have any information they have not been able to make contact with the Ford Customer Care Regional Manager. They said there are 50 Ford trucks down with the same problem and he has been informed there is no estimated time this part (PCM) will be in. 5-15-18 I called the Regional Manager at Ford Customer care and left a voice message to call me with an update. I have not heard from Ford Customer Care since 5-7-18.

Took my truck into Ford on Monday the 14 of May for heater motor repair 10 hours labour and parts made a bill of $2000 and change. Drove my truck out of the parking lot and my automatic seat wasn't working. Took it right back and they tried to tell me it wasn't working when I brought it in. I assured them it was. I know the process in the work that was taken to fix the heater and the seats had to be removed. They insisted it wasn't working 10 minutes later they clipped the fuse for the motor together and it worked. No sorry no nothing. Now May 16 I'm driving my truck and every heat setting in the truck is stuck on high a/c. Can't turn it up or off or change direction what so ever. Call Ford and tell them. They say they will call me back and now as of yesterday afternoon no call. I just paid 2000 dollars to fix this and this is what I get. ... Ford Owen Sound is a fraud and now I'm stuck with a 2000 dollar bill for "fixing" a heater and it's not fixed and Ford won't call me back. Suggestions please

Purchased a new 2016 F150 in November 25th 2016 from Plattner's Chiefland Ford...will not go into detail...long story short a horrible first time buying a new vehicle experience ever...We like to keep our business local so we continued to return to that dealership for our oil changes and routine maintenance...with that said took it in for a routine oil change and rotation of the tires in July 2016...after picking our truck up the rear driver's tire fell off Yes OFF they failed to put the lug nuts back on...HOW IS THAT EVEN POSSIBLE? Now they did send a tow truck and replaced the Wheel and fixed that problem but that was such a scary situation! Well...we was told that they were going to get rid of the guys that was responsible for the tire situation... Went back for another routine oil change ...but also had an issue with the sunroof leaking...the same service people was there and we did not want to have them touching our truck...The Sales and Financial department people were rude and very unhelpful...straight up lie to your face...We started taking the truck to another dealership an hour away...due to all the bad experiences we have encountered with Chiefland Ford. Well that sunroof just would not stop leaking after having it fixed a couple times...we decided to trade it in for a 2018 without a sunroof...Went to another Ford dealership in Gainesville FL which are hands down a pleasant company to work with...Ok so heres our problem now...We purchased the Ford Gap Insurance and and Extended Warranty with the 2016, which could not be transfered to the 2018 so we purchase all new warranties with the 2018 and was told we would have to deal with the Chiefland Ford Dealership to get our prorated refund we are going into the 3rd month on trying to get this refund...this is robbery how can they keep money that is rightfully ours. My husband has personally gone into Chiefland Ford every week to try and get the resolve and gets nothing but lies and the run around about call this person they can help...only to get more lies and excuses from them...Guessing our next step to to spend money to get a lawyer which will probably cost us more than the refund we are expecting...its the principal plus a couple thousand dollars that is rightfully our would be nice...

I had our 2014 focus for 3 months now, after pulling out of the lot, we noticed the rotors were warped bad, and we heard a noise coming from the ac clutch bearing, it is annoying btw. So after 2 days they put on used rotors, instead of replacing the old ones, they milled them down and put the old ones back on, so now I have a knock noise when coming to a stop. So returning it because the rear shock mount is loose, after arguing for 2 days what the banging was in the back of the car, not actually looking for the problem they said it is the back seat, but it was the mount was about to fall off it was so loose, and still the bearing is screaming, so a lady comes out and says it is a ford thing, and sprays the belt, which did nothing. So 2 days later we get so sick og the noise we call the manager, and this time I want the bad pulley replaced, so they have the car for 6 weeks, 5 weeks it sat outside because they forgot about it, I called on that 5th week and was told, holy [censored] your car is still here?. Got tired of the bs I took it to ford and they came across a bad tension pulley and the ac bearing rubs and makes a metal against metal noise, so I take the paperwork from ford to the dealer I got the car from and they deny any of the ford findings and tell me I must have super ears because they hear nothing bye. I am pissed, angry, this dealer has a lot of issues, I read a lot of complaints about them, I want it fixed, I do have a video! Of the noise

I was driving on the freeway and all of a sudden me and my Daughter heard a loud explosion. We thought someones tire popped or mine popped or it was gunfire. Didn't think it was my 09 Ford Edge but when I kept driving, I saw glass flying off my car and had to pull over. The whole front sunroof was shattered. This happened out of nowhere. Very scary experience.

February 2018, our 2011 Ford Edge motor blew a 64k when we're on a three day weekend in Las Vegas. We had our Edge towed to Country Ford in Henderson, Nevada, in the mean time we had to rent a car. It took Ford three weeks to honor our warranty. Finally, it was fixed and my husband flew from Lax to Las Vegas to drive our car back to Torrance, Ca. However, my husband only made it to Victorville, CA and the motor overheated on the 15 South Freeway. My husband was towed to Ford Dealership in Victorville, only to have to rent a car again to get back in Torrance. This time it was the fan next to the motor and it was not under warranty. Our car was fixed and we drove back to Victorville to pick up our car. Now, you would think Country Ford, might of looked to see if anything else was wrong with the car, but I guess they did not bother. We had over $1000.00 in car rentals and we asked Ford to pay for half of it and they refused it. First they took three weeks to honor our warranty and they did not fix the car right, and it broke down just hours later. Really great how Ford Takes care of their customers!

I purchased a used 2014 Ford Edge 6 cylinder. The headlights are unsafe. Both high and low beams have low illumination. The projection down the road is inadequate. The side illumination is very poor. There are blind spots when driving on curves and going uphill or downhill. When on low beam it is as if there is a black curtain over part of the windshield. It is very difficult to drive at night or in the fog. I avoid night driving. Because there is no recall on these headlights, I am going to trade this vehicle in.

Please note email below:-

From: McRae, Maria (Oji Fibre Solutions)
Sent: Tuesday, 15 May 2018 1:31 p.m.
To: [protected]@ford.com
Cc: Jared McGillivray ; [protected]@oceanford.co.nz; andy mcrae
Subject: Maria McRae ref: 6358 NZ Ford Focus

Hi,

Just following up on my defect problem with my car - Ford Focus GFB968 (NZ) reference number to quote for Australia: 6358.

I have recently had my car declined to have the defect repaired by FORD due to the fact that while I am within the Year deadline, I am not within the mileage expiry deadline.

1. When first purchased I identified this problem as well as a problem with Siri. (Te Puke Ford - Ultimate Group). Hence I was within the deadline and mileage expiry because it was reported.
2. Each service I was told that the problem was not identified. Still within the deadline and mileage expiry.
3. The defect was announced on the NZ News two weeks ago and so I acted instantly and had my car put in at Oceanford Whakatane NZ.
4. Thanks to their expert team it was identified and yes it is the defect. BUT I am not with the acceptable mileage range NOW.

I have a problem with understanding that I need to get this defect fixed as it is a "DEFECT" but due to me exceeding the mileage cut off, it is at my cost. I am not a happy customer.
I have sort legal advice and if this is a defect; irrelevant of the deadlines; it is a known defect to FORD and a consumer should not have to pay for a "known defect" - FORD should repair it at no cost to the consumer.

Can you please advise ASAP of your decision via email, as advised by the lawyer, this will enable me to have a documented trail. My Focus is similar to the one on the right in the picture below.

Regards,

Maria McRae

I come from a family who owns 57, 58 Fords; 1972 GT351 Falcon. They convinced me to buy a Ford. I regret it already. The company I work for as a PA has an entire FORD vehicle fleet of 30-40+ vehicles. I am dealing with FORD Australia who ultimately made the decision to decline. I am in NZ and communication has been diabolical. I actually liked this car and have been looking at a Ford Ranger Wildtrack... not anymore.

I dropped my car off for an oil change on 5/5/18 and requested a new key be ordered. I received a phone call around noon but was not able to answer it. No voicemail was left but I called back the number when I could (about 30 min later) and left a voicemail for Jessica (service dept) to inquire on what the missed call was about. Received a call back 2 hrs later and we discussed price of the key and she told me my car would be done in about an hour. I went to pick up my car an hour later and it was brought out unwashed. She said they could wash it if I wanted to wait another 20 min so I said ok. Forty minutes later my car was still not washed so I went up to the service desk to ask how much longer. Ryan, the service manager, said "we are finishing it up now but if you want it washed it will be another 20 minute." I was very confused as I was told 40 min ago that my oil change was done and it just needed to be washed. The dealership was going to let me take my car 40 min earlier without the oil change actually being done, even though they told me it was. When I asked Ryan why it took so long and why I was lied to since they had my car for 8 hrs already he leaned over and into my face and said, "well you're a hard person to get a hold of!" I don't Understand what me having to return a phone call about the price of a key has to do with the oil change I already had scheduled. The fact that this service manager, Ryan, leaned into the face of a 110 lb female to threaten or intimidate me is completely uncalled for and I should have called the police and filed a harassment charge. I returned the phone call I received within 30 min despite no voicemail being left for me and was not responded to for 2 hrs. I have emailed the customer relations lady that was on my oil change sheet, Kacey, twice with no response. Apparently the Ford dealership in Morgan Hill CA doesn't care about their clientele. I still do not have my extra key either despite being told it would be 2-3 days to come in and it's not been 9. I would love for someone to actually care about the poor customer service I received and tell Ryan that he should not be trying to intimidate 110 lb females because next time the media and police will be called. I would love a response from someone to let me know why I was lied to and almost given a car when the service wasn't done as well as why a service manager thought it was ok to lean into the face of a smaller female who simply asked a question.

Thank you,
Melynda Hager

The positive battery terminal casing completely corroded to nothing. It was all gone. That was keeping it greased every 6 months. This also left me stranded 30 miles from home as it could not be jumped or anything. The car was completely inoperable. Is there a recall on this part? Is his part of the warranty? Will I get compensates for this part as the car is only 3 years old. Thank you.

I can be emailed at [protected]@yahoo.com

Dear Ford,

I have always wanted an all American vehicle, I am a proud citizen of the United States. I just finished undergrad, traveled around the world, and planned on traveling across the country in my 2008 ford escape hybrid which i purchased about 4 months ago. I am currently a writer, and I aspire to do and go many places in life. Unfortunately the ABS system no longer works in my vehicle. In order to fix the problem mechanics have told me the bill would be 7, 000$ which is more than what I paid for the vehicle, and more then what I have in my bank account. I am extremely disappointed with my purchase, and have met an all around loss on what I thought would be an all- American, honest, and eco-friendly investment. Cars are not meant to trap people into debt, and overwhelming bills. I was not delivered with a good product, and now I cannot "go further" or try to "make the world a better place" all because I purchased a Ford. I am sorry that I put my trust into your enterprise.

Sincerely,
Sarah kirksey

In July 2016, I receive a recall notice (Number 16S26 covering passenger side airbag replacement). I called the Ford dealer here in Ottawa, Illinois and asked if parts were available to take care if this. He informed me that Takata Corporation had declared bankruptcy, and to call Ford at [protected] and check on the status of the parts. When I called, I was told that there were no parts available, and to keep checking with the dealer for the availability of these parts. I informed the person I spoke to that I had done that, and the dealer had told me no parts were available.

I kept checking with the dealer and had no luck. I place another call to Ford at the number listed above, and was given the same run around. Call your dealer, Takat is out of business, don't know when parts will be available.

Then in December 2017, I receive another notice concerning this recall. It stated, that "Until remedy parts become available, do not allow anyone to sit in the first row passenger seat". It also said parts to become available in the spring of 2018. Well, it's now May 2018, I called the dealer and no parts are available for my vehicle, and he had no idea when they would be available.

My vehicle is a 2006 Fusion, Vin number3AFP0716R105735, and it would seem to me that the older vehicles should receive these parts, ahead of 2010 Mustangs, etc.

I am a loyal Ford buyer, and feel there is no help in sight. My wife has to ride in the back seat, to prevent her from being injured in the event of an accident. Another call to Ford Corporation was also no help.

I want to know when these parts are to be available, and when repairs can be completed. I have been a loyal Ford buyer for 50 years, and feel Ford has failed to provide me with the service I need. I understand fully the shortage of replacement airbags is out of your control, but lack of answer to my questions is frustrating to say the least.

When with this be fixed?

Last summer during the wildfires, my wife and I were evacuated from our new home and we decided to trade in our fully loaded mustang GTCS. This was a difficult decision that my wife was having a difficult problem with. Well one of the first questions I was asked at Kamloops Ford Lincoln was if I have a "status" card ie of Aboriginal ancestry. I responded, yes I do have it and continued to proceed with the deal. My wife and I were given an f150 lariat overnight and my wife's only condition was that we weren't going to downgrade. My wife made this very clear to our salesman at KFL. Well the next day came and we heard Ford Credit wasn't going to help us finance the truck and were only going to finance a base model xtr. I was thinking of practicality as winter was coming and decided to proceed with the deal, oh and we also put $5000 down, hoping that we could get some extra's. My wife asked and the finance manager immediately said, no could not get any extra's, however getting financed for the truck was the right thing to do. I decided to proceed with the deal, despite my wife's disapproval with it. We drove the new truck to the gas station to put some gas in the truck, and the salesman asked me for my status card again, in order to get the discount on the gas. Needless to say I already signed the papers and did not press the issue. My wife then told me she was extremely upset (angry) that the salesman drove our car at a high rate of speed past her to meet me (in our new truck) at the gas station. We only got 1/2 a tank of gas. Almost a year has passed and I can't help but think about some glaring issues of honesty, compassion, and integrity in this dealership. The more I think about it the more upset I become, and the more I try to let it go, the more I realize that it was a mistake to trust the dealership and further trust Ford Credit to help my wife and I transistion into a new Lariat like we had hoped for.

Today my wife and I tried to get into a Lariat again, and the answer is a big fat no.
Overall, I can't say I would ever buy again from this dealership and I'm also at the point of saying goodbye to Ford. What made Ford great seems too be something that is now forgotten. Family orientated, honesty, and integrity, no high pressure sales. The ethics of being asked for my status card at the beginning of the deal and being asked for it again to save a salesman some extra money has me extremely upset.

No upgrades, base model xtr is what we are stuck with, losing all hope in Ford Credit and the sales team.