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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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2:17 pm EDT

Ford the responsibility of customers care.

I had a recall on my transmission, or a software update on the transmission at know charge to me. During that tiime they had my car for 19 day in which they said a rental car which would be included and that town country ford would pay for it. I needed to get back and forward to work. When I went to pick my car up they said I had to pay $500. before I can get my car, if I had known that, I wouldn't"t have gotting the rental car. When I return the rental the only day I should have been resposible for is the day after I should have picked my car up {10/03/15} which should have been $8 plus the $20 I charged on my card. I was not told that I would be responsible for paying $500. be careful and make sure you listen and read your contract. My car was reaady {10/02/15} I was at work and couldn't pick it up till the next day so that day is what I throught i was responsible for.

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deeleelexdri
, US
Nov 07, 2015 12:47 pm EST

I lease a 2014 ford fiesta . I pay 260.00 a month for this car. I would never buy or lease from ford again. this car has had transmission problems from the third month after getting it. It has had a clutch replaced in the transmission . It lasted three months. When I take it back they say it is not bad enough yet. Just this week took it in was told a recall which was a computer problem with the transmission. Well three days later My car is bucking and no pick up from transmission. This car is a death trap. Tried to get out of the way of a truck today, hit the gas pedal to floor but the transmission never kicked. With the grace of god I got out of the way of the truck. I can not wait to get this lease over with. I only pray that The car AND I are still in one piece. I have meet a few people with the same year and make that I have.. Yes they have the same problem...

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6:34 am EDT

Ford service and product

I am based in south africa, I keep dissapointed with ford every year. I bought this car fiesta in 2013 february brand new and ever since I had this car I have been spending thousands of rands on stuff I know nothing about. Im not sure if its because I am a woman or that 5 of my family members all buy their cars and upgrade from ford and now they think they can take advantage and charge us a battery that is worth r7200. We support ford, the entire family but ford doesnt seem to care, the service is crap (South africa - witkoppen sandton) and their cars which they say are brand new, either have factory faults and they dont want to take responsibility for it or they are just doing this on purpose. I am never buying a car from ford and I actually regret my decision of purchasing a car with them since it looks like im loosing money every year on fixing parts. *very pissed, albeauty [protected]@gmail.com

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5:14 pm EDT

Ford new ford ranger 3.2 automatic xlt 2012 model - would not recommend

I would not recommend Ford to anyone and I see the complaints pouring in here.I bought the new ford ranger in July 2012 for my wife it is now September 2015 and it has less than 20000km.

We did the first service on 9243km we were 5 months late but in time for 15000km, I did have to pay 50% of the service due to this fact and I had no problem with that.

We then serviced the vehicle in May 2015 in time for its service(July is the due date every year for service as of year to year from purchase date) and well below the 30000km mark.

A few days after the May service there was a clanky loose noise under the car coming from the engine, I took the vehicle in and they said that the screws of the engine shield or the oil shield was not tightened enough and they fixed the problem.

About 2 months later my wife keeps complaining about the brakes. I ask my wife to go to a petrol station and check oil and water.
The petrol attendant at the station says the oil tank is virtually empty and fills it up.

I make an appointment, I take the vehicle in to Ford Human Auto in Bloemfontein and tell them I'm unhappy with the service done in May as since then we have strange noises, loose shields which protects the vehicle, brakes not responding having to pump them and lastly no oil in the vehicle.

They reply with they will check the vehicle and fix it, I ask for a lift home they reply its 17:10 they cannot give me a lift so I call Land Rover next door whom I have a vehicle with to fetch me and take me home they do so, I complain to Ford and they just don't care WOW.

Ford Human Auto phone me the next day and say the brakes will need 2 parts and that I will have to pay for it because my warranty is void, total R8000, I refuse because I never signed the customer assistance service and warranty guide and we were only 5 months late the first time and well below the KM.
I told them the vehicle has under 20000km and has been serviced yearly and under the km but they don't care. I had my name down for a Ford Everest Titanium Package and they just don't give a damn.
My wife rides in town only with this vehicle and we have a 1 year old, 2 year old and a 6 year old and the breaks are faulty and under 20000km definitely not a well built vehicle and the service is appalling, my children were in danger and all they can say is warranty is void and I have under 20000km and the car is spanking brand new still, definitely not a safe vehicle.

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2:48 am EDT

Ford extremely bad service

On tuesday the 22 september brought the car for brakess to be fixed, no one did call me about the process on how far, on wednesday did a follow up and promsed by shervone that he will call me back that was not done, today its friday the 25th, i call this morning and was told to call back at 09:00 which i did still the vehicle was not attended to, only at 09:48 was told they will start with the vihicle and let me knw when to be collected, they only opening the job card now and this vehicle belongs to vodacom sa, its a business car, the people i spoke to is shervone and candy .Please let me know what must be done to resolve this issue as am stuck now,

My contact detail [protected]
Mpho motau

Tried to contact the manager was told is not available

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4:20 am EDT
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Ford upfront payment on a courtesy car

Dear Sirs,

On Sunday 23/08/2015 we had a breakdown with our Ford Ecosport, CA 799-971. We had an Engine Malfunction warning or alert and thus did not want to trust driving from Stellenbosch home to Cape Town. The car was towed on 24/08/2015 to Novel Ford. Because the car will take at least two weeks to be fixed, we requested a courtesy car.

The problem is that we now have to hire a car and Ford will reimburse us. We are not happy to upfront R10 000 for a courtesy car as we are not at fault. Why does FORD not upfront this payment as this has caused us a tremendous inconvenience as we now have no transport and it is Thursday already.

We have two daughters that have to get to school and we need to get to work daily. Clearly it is of little or no importance how we get by without transport, while the car is being fixed.
If this is matter not resolved urgently we will take the matter further and will in future not buy another vehicle by a Ford Dealer again.

Regards

Ricardo and Cindy Laguma [protected]

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1:01 am EDT

Ford lied about fixing car

Took car in for repair. Paid for repair. Car wasn't
fixed. Was assured car is now working. Within one
month returned two or three times for same original
problem. They wanted a lot of money but did not deal
with real engine problem. My car died because after
three or four times returning they didn't fix my car.
I had to sell car as is, and spend a lot on a new one. I made sure to never buy a Ford, so I don't have to deal with those liars and cheats. They allowed
my car to die. They didn't fix my car. Cost me more
money try then I had for both repairs and then a new
car. That's my story. Thanks for listening.

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5:00 pm EDT

Ford customer service

July 18, 2015

To whom it may concern:

I went in this afternoon to 9090 Adamo Drive Tampa Fl 33619 phone [protected] July 22, 2015 to get an oil change.

I had called and made an appointment and was early because it was raining.

When I made the appointment I set up a synthetic oil change and the person said they had a special for 39.99 for synthetic oil. The synthetic oil was vital as I had just bought the car out of state and flew up to drive it back down.

Upon arrival at Brandon Ford I got in the queue and when the attendant (African American or Jamaican I didn’t catch the name) came over he motioned me to pull off the line.

I waited and when he got close enough he said pull over here and I said, "Why?" He said another person wanted to get out of line. I told him the car was new and I didn't want to pull into that area, He said, "Mommy, I will do it.: I said, "I am just here to see if I want to make this my dealership and get an oil change."

The next attendant who came as we moved up asked me the usual and I told him and he said he had to talk to someone, left me and so I waited. Another came and said ok, we will give you the synthetic for 39.99. I said, that's why I am here and stated I was here to see if this Ford dealership could be my go to place for my work.

One and a half hour later every customer was gone including many who came after me. I couldn’t see the service area (Thank goodness) but I went up to the check out place.

The gal there was a young dark haired woman and she took my name and called. Then another pregnant worker came in and the gal asked her something. When I asked the gal what was the problem she said they had the invoice wrong. I told her that I had to go as I had to tend to something but the truth was that I was starting to get irritated.

Magically they bring my car up and the person in it (small bald young man) brought it up. He was grimy and had keys that were on him poking my brand new car seat covers.

So thank goodness I can get away from this place that says they have internet but the people working there and customers said it never does work. The signs advertising that work though.

So the gal still can’t get it together and I have all my data as to my booking date, time, type of oil, etc. I say you know is there somewhere I can call as to how unpleasant an ordeal this has been.

A customer says to me, “Well, this isn’t Jiffy Lube and I thought you know something since I keep my cars maintained I imagine they may be more efficient, simpler and use superior parts if I buy them and bring them in.

So I got out of there and when I called the 800 line she wanted all the info she could get including the VIN number.

Everyone there was very interested in up selling which I understand but what is already sold do efficiently then maybe you got a relationship that works for everyone.

I don’t care if everyone cuts up, jokes or acts the fool in public. However, I just wanted my oil changed. I don’t care who you like, what you did or what you want. .

I came into this dealership in a good mood ready to be patient and not one of those people would have been able to hold onto their patience.

I know many, many people and we all talk about our lives. I am a business owner also and I have had over 50 people getting paid by my company regularly. They did their work and when they didn’t I got someone who would.

I do know that anyone who had to go through what I went through would not have enjoyed it.

One worker there was doing his job and you can be sure he will probably move up or out because the rest of the group doesn’t function.

Yours sincerely,

Lisa Pearce

Invoice #Z 32020

As an afterthought I don’t like those gummy stickers on my car. I can keep track of my car and what it needs. Ciao

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11:47 am EDT

Ford defective door latch not covered

2012 Ford Focus with 18k miles, purchaced 38 months ago.

Over 1.5 million Ford vehicles have been recalled by request of the NHTSA due to defective door latches which no longer hold the door closed.

My Focus is not listed on the recall, but since I purchased the Ford PremiumCARE extended warranty I wasn't worried.

When the service manager requested warranty authorization, he discovered it WASN'T COVERED.

Luckily, since the problem occurred in the service bay, the dealer took care of it (Citrus Ford, Ontario, CA)

I urge anyone with Ford door latch problems to file a complaint with the NHTSA so more Ford models are included in the recall. The part alone costs over $250 online.

Link to file complaint:
https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml

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10:49 pm EDT
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Ford unauthorized repairs

My company truck was rear ended and the party at faults insurance company sent me a check for $2296.30 for repairs. Anderson Ford in Cleveland agreed to do the work however they made UNAUTHORIZED additional repairs exceeding $1900 to my truck. The insurance company says they should have had the repairs approved prior to the additional repairs. Now Anderson Ford will not release the truck until I pay the bill. Myself nor the insurance company had no knowledge of the additional repairs until the truck was complete. This has to be the most UNETHICAL business practice I have ever witnessed in my 55 years. STAY AWAY FROM ANDERSON FORD!

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Glenn Cook
Westville, US
Nov 17, 2010 8:01 pm EST
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I drive a 2017 4X2 Ford pickup. I purchased this truck new and even took out an extended warranty. I never thought I would have to use it but I am the type that likes extra security. My truck now has approx. 43, 300 miles. The extended warranty ran out about 8 months ago. Imagine my surprise when I was driving down the road on 10/28/10 and it was raining when all of the sudden the back wheels locked up and I skidded about 45 ft to a stop. (Scared the Cr... out of me) I thank the one above I did not get into a serious accident. I then nursed the truck to a parking lot where I called a tow truck to have it towed to a local dealership. The dealership said that something had "Let Loose" in the transmission and I would need a new one. Being a die hard Ford man I could not believe what I was hearing. A NEW TRANSMISSION. Surely the mechanic was wrong. I then took it to another Ford dealership where they confirmed that I had "Lost fourth gear" It no longer existed. My truck never was used for anything but personal use and I don't tow anything except a light 16' light aluminum boat occasionally. Don't really go anywhere but to and from work. In other words there are no HARD miles on the truck. This is Unacceptable. I just received my truck back after allowing the dealership to make the repairs but I don't think I will ever purchase another Ford Product again

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The Truth You Must Know
, US
Jul 10, 2015 12:16 pm EDT

You would have had to have signed a work order authorizing what they would do before they did it. There is no such thing as "unauthorized repairs".

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Tom
, US
Jun 14, 2010 11:10 am EDT

My 2017 F-150 has a vibration in it at 50 mph with light throttle. The vibration is bad enough I can tell when the vehicle reaches 50 mph without looking at the speedometer. They told me they could nothing for it even though the vehicle is still under warranty.

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Tennisace
Columbia, US
Nov 17, 2010 8:42 pm EST

well, first of all you didn't purchase the car brand new..maybe new to you, but brand new, no...for someone who is so security conscious you would think you would have check the warranty periodically to assure you were up to date with coverage...anyone that tells me that they are security conscious and their warranty expired 8 mths prior to the incident, then you are not...don't blame it on the automobile..7 yr old auto...did u expect perfection?...if nothing happened to that automobile for the next 6mths to a year (without a warranty) and suddenly it had a problem, you would still be complaining that it was the make of vehicle...I bet if you still had warranty coverage it wouldn't have been an issue

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7:02 am EDT

Ford vehicle repair/ customer care

I purchased a 2004 Ford Escape from JD Byrider making it clear that I needed reliable transportation for a new job that was 40 miles from my home. Although my credit was not considered bad, I simply could not afford a large down payment after being unemployed the 1st & only time in my life. I've had the vehicle less than 6 months, been towed into their Service Dept. 4 times, stranded numerous times, stalked for payments (which I've never been late or missed), verbally reprimanded by Service Supervisor, ignored & dodged by management & 100% sure that this vehicle is NOT reliable. It's very frustrating to get calls from CNAC wanting a payment at 11:00 in the morning while your working, when your payment isn't even late & your not even driving the vehicle your paying for because it's in the shop, yet again. The fuel pump has gone out, cable shifter has gone out, alternator has gone out, brakes are screaming & I guarantee you not only do they not care each time with each problem, asking questions & expecting an honest answer is a completely foreign concept to these people. No loaner vehicle & you can wait on repairs for weeks. I'm paying $325 a month for a vehicle I may get to drive half the time & if I do, I'm likely to breakdown & be stranded anytime anywhere. I've spent hours waiting to be towed & several days missed from work thanks to what they call a reliable vehicle. Save yourself the trouble & hard lesson of life by NEVER dealing with JD Byrider.

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10:39 am EDT

Ford peeling paint from hood of 2012 explorer

I bought a 2012 Ford Explorer about a year and a half ago from Whaling City Ford. The vehicle had 20, 000 miles on it when i purchased it. I now have noticed the paint on the front edge of the hood beginning to bubble and peel. I took the vehicle to Whaling City Ford to see what they would do about it. I was told that because the vehicle was out of warranty, they would not fix it. They took photos of it and sent it to Ford Motor Co. but Ford said no as it was out of warranty. I went to an auto body shop and the person there told me that Ford should fix it because it is a factory defect. They didn't paint it properly.
I have since been checking online and found that i am not the only one having this problem. It appears a lot of people are having the same issues with the same results. Ford will not cover it.
I think my next move is to bring a class action suit against Ford Motor Co. which at this point seems to be the only solution.

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GM Conniff Construction
Riverside, US
Nov 10, 2011 3:53 am EST
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2002 F-150 Super Cab w/ 5.4l engine. spark plug ejection from head. No recall on this problem costing consumers thousands of $$$

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10:30 am EDT

Ford no title for paid-off vehicle note

I purchased a 2008 Ford F350 truck from Margate Ford in Florida in 2007. It was financed through Ford Credit. Eight years later and after paying over $70000.00 plus total for this vehicle, I finally paid it off the first week of February 2015. Ford Credit sent me a Lien Release but NO TITLE. I took this Lien Release to the DMV here in WA state where I currently reside to have the vehicle titled in my name, but was told I have to get IL where I moved from to release the Title. I contacted Ford Credit, who initially wanted me to do all the leg work to get a duplicate title from IL. I inquired as to why this should be my responsibility. After all, I paid for the truck and deserves a Title from Ford Credit? According to them, Florida uses an electronic Titling system and they never had a physical Title for the vehicle. I found this ridiculous, so I kept calling them. Finally they admitted that the Title was lost and that they need to request a Duplicate/Corrected one from IL. Bottom line is that I am still waiting for a Title and if what they are telling me is true, I wont get a title for the next two months. This would be a total of approximately 90 days that I waited for my Title. Is this Fair? Is this Legal?

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10:02 pm EST

Ford brief complaint

Mr. Reynaldo Mendiola brougth a Ford ranger pick-up from "Ford Global City Auto Sales Inc" last feb 4, 2014 under sales inv 09921 delivered under receipt 18900 dtd 2/4/14, and register on 5/14/14 under CR [protected] w LTO OR [protected] dtd 5/13/14, However after one yr the PLATE No of car is not yet deliver to Mr Mendiola by Ford, is this the kind of service given to customer by Ford, Can the Ford mgt call the attention of Ford Global City on d kind of service it give to their customer, Pls?

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10:14 am EST
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Ford poor service & repairs

I bought a Ford Ranger 2.2 in July 2014 and it has been giving problems with squeaking brakes, it started as a small sound which i reported to Barloworld Gaborone and i promised that it will be attended on 1st 15000km service, which was carried out late December 2014. The repairs carried out did not solve the problem and had to spend christmas holidays inclusive of Jan 2015 month with the same problem, my vehicle was booked for 26th Jan 2015 and the problem still continued, it was booked again on 6th Feb 2015, still the problem was not resolved. I returned the vehicle imeediately within 5mins of my departure from the workshop on the 6th Feb 2015 and the workshop manager Gabriel Matome confirmed the squeaking brakes too and advised i should go with the car and return it if the problem continues. To my suprise i did communicate to Barloworld representative Joyane through the week of 9th till 13th Feb, and only today 17th Feb the workshop manager arranged to collect my vehicle around 1100hrs advising me they want to tests it again, only around 5pm i was given feedback that my vehicle is Ok, it has been tested and there is no sound and i can make arrangements to collect it from the workshop. This is totally poor customer service especially that they also failed to provide me the courtesy car on the 6th Feb after promising me they will provide one for the inconvinience they have caused me to be attending my vehicle without solution to the problem. i have recorded all the incidents of the squaeking brakes and can avail the recordings if required,

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1skippy
1skippy
Taylor, US
Feb 17, 2015 4:24 pm EST
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Oh, 2014, don't think my information will help. Sorry!

1skippy
1skippy
Taylor, US
Feb 17, 2015 4:17 pm EST
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I just commented on this at 5:15 PM EST and the site is reviewing it before posting it. I will comment again to explain why after they post it.

1skippy
1skippy
Taylor, US
Feb 17, 2015 4:14 pm EST
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I owned two Ford Rangers and the break noise was you describe was always from the rear breaks. On my 99 Flair side 4x4 I did the breaks myself and discovered that the outer axle bearing on the right was bad causing advanced break wear and the emergency break adjustment cable would break leaving pieces in the drum that would squeal. These trucks have crappy axle bearings. They may have adjusted the breaks down and it could come back. if you have disc breaks on the rear then I have nothing to offer other than the rear bearings could be bad on one side. it will cause uneven break wear.

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4:29 am EST
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Ford refund scam

I just got a letter from Ford last week telling me that the throttle body on my car was contaminated. When I liked at the date it was dated for January 2014. I called Ford and told them I replace the throttle body on my car in September 2013 because the car cut off on me when I was taking my son to school. Lucky I didn't get in an accident. Thank God! When I tried to start it up to go, a couple seconds later it would cut right back off. I had my car told to Chevy but they told me I had to take it to Ford. Luckily Ford was next door. Ford called and told me later that day that the throttle body went on my car and it was going to cost me $454. I'm a single mother I needed my car to back and forth to work and my son's school. So I paid it. When I got the letter stating that the part was contaminated by Ford, I said it wasn't my fault so Ford has to reimburse me the money I paid already. When I called Ford, I was told by the representative (not going to say his name) that the program I'm talking about ended but Ford extended and that I could get a refund and go to a Ford dealership and get the throttle body in my car now calibrated. He set up the appointment for the next day. A week later the service manager from the dealership said the program expired. I told him that I was told that the program was extended. He told me he see that in the notes but there is nothing he can do and that I has to call Ford back. I call the customer relations back for them to tell me that the program ended but was extended but I can't receive a refund on a part that was contaminated by them. It didn't make since to me because I almost got in an accident because of this problem. I talked to three people including a supervisor and I got three different story on my why I couldn't get my money back. First story was it expired July 2014. Second story it expired January 2015, and third story was it was extended but you can't get your money back. At this point, I'm mad because I was charge for a part that they messed up and could have costed me and my son life. They claimed they sent out several letters I have not received one letter except for this letter I got last week. They even had an excuse for that, one representative told me they get addresses from the dmv and another representative told me it is sent to the last known address. I got my car October 2012 and I have not heard from Ford until this letter I got last week. I feel as though the throttle body is a serious problem since it cuts the car off even when the car is in motion. Ford is not a reliable company and they like playing with people lives including children. Someone need to really reprimand them before some really get hurt. If there something I can do or someone I can call please email me [protected]@aol.com. Thanks!

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1:41 pm EST
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Ford roof damage

Our church rented a van from Dollar Rent a Car in Cherry Hill in July of 2014. We have rented from this company before and had good experiences with this company and this particular franchise. I am the pastor and holder of the church credit card. The Youth Director, registered as a driver, drove the van to Virginia with 10 of our middle school kids and another adult chaperone. We were concerned about having enough insurance and liability on this church trips and did not want our members to have to submit car repair claims to their own insurance so we bought as much insurance as Dollar would offer.
I did inspect the van when I rented it using the church credit card. i did not look at the roof however.
Fast Forward to the end of the week. Our youth director returned the van on a Thursday night. Friday morning I recieved a phone call saying that there was damage to the roof of the van. I went over there and there was a dent in the roof. I do not know how this dent happened to the roof and I did not drive the van. The Agent said that roof damage was not covered by our additional insurance. No where in the contract does it exclude roof damage. Nothing that I signed said that exclusion. he pointed out a sticker on the windshield that said roof damage was not covered. I had never seen that before and it was not in the contract that I signed.
So I called the Dollar Rent a car representative on Monday morning July 21. the agent asked me if I had gotten a police report and that the insurance was void if I didnt. I explained that I did not know there was damage until it was back in NJ. Did he want me to drive to Virginia to get a police report? there had been a storm that week, maybe damage occured at that time and the youth director didnt know it. He said he would get back to me.
FOUR MONTH LATER he calls back in September to say that the van had been in use all summer and he just has seen the damage. He said we have to pay 6, 000. No estimate of damages was given. A letter arrived later to say that they would also take out 15 days at 60.00 per day for out of service charge and now the cost is 7280.00. The next letter that came from a law firm said that they would put this lien on my credit report. We sent a letter protesting this action and explained that we purchased insurance for this very reason.
We are a very small church and do not have this kind of money. They now have sent me a hand written note from the agent at the local office with incorrect statements. He said I knew that damage to the roof was not covered and he could take the deductible out of my credit card. That was absolutely NOT TRUE.
But they charged 500.00 to the church credit card even though I never signed anything.

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12:50 pm EST

Ford kanata ford dealer

I have a free lifetime oil service for my car 2005 ford freestyle obtaind from ford dealer when I bought my car.
Before 2 days they said to me this the last change oil we can do it to you because you are not do it the maintenance for the car in ford dealer.
I take the care of my car and all the time I do it any maintenance the car need in my freind garag and the ford said to me that you have to do it the maintenance in kanata ford dealer and there is no anything mentioned in the contract that force me to do it the maintenance in kanata ford dealer.
Where can go regarding that.

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MkStItCh
West Seneca, US
Feb 03, 2015 2:27 pm EST

What language are you talking?
I see 1 complete sentence here and the rest is a mix of words that make no sense.

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12:08 pm EST
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Ford defective new car

I bought a new ford focus car from Auto Jameel Alexandria Downtown branch last month,
Chases No.: WFOMXXGCBMU02675 .
I have received my car on Thursday 19/11/2014, in the same day I called Alexandria Downtown branch manager and told him that my car performance is not OK as I hear strange sounds while moving the steering wheel and the car goes toward the lift side while I am moving straight forward, I requested a visit for the service center, he arranged my visit and I went to Cairo, Abo Rawash service center on Sunday 23/11/2014, I met the service center manager, he let me meet another person he introduced him to me as the warranty manager and he tested the car with me and he tried to convince me that this is a normal sound in this car which is not acceptable from side as it is a new car, then he toke the care inside the workshop and after a while he told me that the suspension system screws was tightened and the steering wheel was adjusted and everything will be OK.
While I am traveling back to Alexandria the wheel direction became OK, but the steering wheel sounds still as it is.
I reserved another visit to the service center to be on Saturday 29/11/2014 but this visit was postponed due to security issues to be on the next Saturday 6/12/2014, and I went to the service center on this date and I tested the car with the warranty manager again then they toke the car to the workshop again and I have been informed that this sound is accepted for most of the car owners and it appears in many cars, again I told him that this is not acceptable from my side.
After some investigation I have been told from the Service Center Manager that they will request a new steering system for my car but it will need an approval from Ford Co. and it is usually takes about 2 days so they will contact me within a week and I didn't receive any contact until now.

I need to know how long should I stay to drive the new car which I already bought? And is it acceptable that the Ford Focus car performance is worse than all the cars in its category? Please advice.

Kindly note that the distance between my city (Alexandria) and the service center is more than 200 Km, and I shouldn't face this problem and I don't have to waste all this time when I buy a new car.

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Ford utter poor service

In June 2014 we purchased 2 vehicles at Ford Motomid, a KUGA (demo – 19000 km) and a PUNTO (35 000). We had the cars 4 days when the trouble started. The KUGA engine pipe dislodged and nearly cause a accident. We took it back to Motomid, whilst they were fixing my husband popped around. There he saw the mechanic cutting the engine pipe. After confronting the mechanic, the mechanic said they just trying this. Thereafter the Kuga went back 4 times. We informed them there is a hamming sound and may be a wheel bearing. The manager said he will not fix it. The PUNTO went back 6 times for the same problem which is still not fixed. The car sometimes does not what to start. The said it is the battery and they replaced it. What a lie, the battery specialist told me it wasn’t a new battery. I bought a new battery, but still the problem persists. This morning the sales consultant, Steward that sold us the car said that they will not do anything more on the PUNTO, BURT THEY DIDN’T DO ANYTHING! The last time I entered Motomid a man came storming out and said to me “hope you didn’t buy a car from them"

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Ford misconduct of sale and services plan

Good day,

I bought a Ford Fiesta 1.6 Ambiente demo model at Ford Secunda in February 2012, when it had 9478 km on the clock.
This vehicle was sold to me as a 2011 model with a 60 000km services plan which I can service either every10 000km/ 15 000km or
20 000km or every twelve months which ever occurs first.

In October 2013 I took my car in for its 30 000km service which had exceeded a little as I had been in Cape town and had to drive
All the way back to Secunda with my car, I phoned up their workshop prior to leaving and asked them if it should be a problem if
I exceed my service kms with 2000km and they told me I don’t need to worry it will be in order.

On 15.10.13 I took my car for its service no issues whatsoever. My service book was stamped with indication next service due
Yearly service, which I didn’t understand that well or 30 000km.

So not to miss my service I phoned and booked a service for 1 October 2014, but when I took my car in the services department
Informed me that my service record and warranty had expired in July 2014 and that I missed a service in 2012 but they gave me an option
To choose yearly or 20 000km, and how can that be as it will only expire in 2015.

They told me that my car is a 2010 model and the services and warranty plan has been active from July 2010 but the car I bought was
For sale as a 2011 model at a 2011 model price.

I checked my service plan booklet and saw that page 25 nor page 22 was fully completed and signed by the authorized dealer
for the agreement to be valid (please see attached)

I am very disappointed that I bought my car under false conditions and that my service plan and warranty expired a year prior to the
Initial date given to me when I bought it.

I would like to request Ford SA to please provide me with a last service on my vehicle at no costs for the misconduct that took place.

Please advise on the way forward?

I also have the services book details but cannot attached as my attachment only saves on PDF.

Thanking you in anticipation for your kind assistance in this regard.

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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