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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Ford reviews & complaints

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1:44 pm EDT
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Ford 2007 ford edge

Do to choices I have made in my life whether by choice or beyond my control I have very poor credit. I finally got to a point where I could get a car loan and in December of 2015 I was excited to purchase a new to me 2007 ford edge and I adore that vehicle everyday I get in it and I feel so lucky to have finally turned my life around and am driving this beautiful suv that I feel safe driving my daughters around in. All that changed this past Friday morning when I could barely make it to work my beautiful car completely broke down. I was shaking like a leaf I called my husband he liked at it and found water in the oil he did research and found this year of vehicle has an internal water pump that breaks and ruins the engine. And this is a known problem? How is this allowed to happen? Why was that vehicle allowed to be sold to me if this is a known problem. I think that is disgusting. I was trying so hard to better my life and it has been a hard road. Now I have to buy an engine for it. I'm told that this can cost around $3, 000 to have it completed. I don't have that kind of money so now I have to borrow cars from family members for a couple of months until I can save enough money for the repairs. I can't get a new car because I still owe almost $9, 000 on it and even though I am slowly repairing my credit nobody is going to give me a loan with that outstanding balance. I'm now back to the bottom of the barrel and have to fight to keep from drowning yet again. I just want you to really read this and have your company realize what happens when mistakes like this happen. I don't think this year off vehicle should be able to be sold anymore by dealerships. I hope you realize how catastrophic this can be for families like mine who are trying to better their lives and almost live paycheck to paycheck.

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8:44 pm EDT
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Ford 2014 ford fusion

Dear Madame or Sir,
I just recently had to get my tramission cable replaced do to the fact it broke. It doesn't make sense how this would happen being this car is only 3 years old. Besides all the recalls I've also had to replace the fuel pump. It was serviced at Jack Schmidt Ford Mercury in Collinsville Il. Not only was it a incovience but also had to call off work to get it repaired. Obviously who ever design the parts for 2014 ford fusion didn't do a very good job. Extremely unhappy with this year make and model.

Sincerely,
Paul Rosener
803 Ohio Street
Collinsville IL. 62234
[protected]@gmail.com

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4:46 pm EDT

Ford windshield moulding flies off while driving

The windshield moulding on the passenger side flew off my 2013 Ford Explorer XLT while driving 70 mph on I-75. When i called the Parts Department at Mullinax Ford and asked the gentleman if i brought my vehicle in due to a part that flew off (not describing the car or part), would he be able to tell me what part I needed? His response was, do you have an Explorer? What year? Which side of the windshield? This is a KNOWN problem to Ford. He said he would have to order the part because he uses at least one every day and could not promise he would have one in two days when I came in. I went in on Saturday. The service advisor came out saying i know why you are here, you lost your windshield moulding, i talked to you. No, actually, that must have been another person. This is a COMMON problem, well know to Ford dealerships, and is only an issue with Explorers and apparently certain years. The advisor said he did not know why it was not a recall. Upon my car being serviced, they found the drivers side moulding was also about to come off, and needed to be replaced as well. I had to pay for that as it is a danger to have this large piece of moulding hur

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1:19 am EDT

Ford 2016 ford focus / bad service

I had received a notice that my ford focus might have a recall. A day after going out of town on way back the car started acting up. So I decided go on by the dealership and ask to see if they could take a look at it. Since had a recall it was a 2016 and thought no problem, it will be fix. At dealership we were told that was it non fixable that it was best to trade it in for a new vehicle before it was to late (I don't even think my car was even checked). We went back few days later looked at new vehicles being told it was going to be a great deal and that we would be new vehicle with out any problems and that they apologize again for not being able to repair even though it had warranty on it still. We believe this person, who got paperwork done with and told us to come back the next day and the car we had chosen was to be our. We went back the next day just to find out the car was sold and we were still stuck with the car acting up and almost non drivable. We got no where. We called to speak with someone and we are hung up on.
I would like to return my vehicle as soon as possible before it affects me. The car not reliable to drive in it been shaking and shouldn't be stuck paying for car not going get fix and risk factor to my family. We rely on this car get us everywhere. Am very disappointed. I loved my car but I haven't been able to drive it this past week with fear that it might be breaking down.

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6:26 pm EDT
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Ford can't get any help from the local ford dealerships

Chrome coming off of wheel, Ford emblem on front of truck is coming off between the O and the R, and a scratch on driver door handle
from: Christina Piper
to: luke.[protected]@lindsayautogroup.com
date: Mon, Oct 2, 2017 at 4:27 PM
subject: From Christina Piper
mailed-by: gmail.com
Tammy Campbell from Don Vance Auto Group said she couldn’t submit a claim. When she tried to enter the repair order she then discovered we didn’t purchase the truck from them. She said you would have to submit a claim and do what they were going to do and take a loss like they would’ve if we would’ve purchased the truck from them. If I still need to contact Ford please let me know. If you could give me a quote on how much this would cost to repair that would be appreciated too. It’s a shame we spend this much on a truck and have this trouble. Thanks!

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10:47 am EDT
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Ford 2015 ford explorer with 36,500 miles - interior door panel covers unglued

We have been a Ford Family since the 70's and trust that Ford will stand behind their products. Back in June, I took my Explorer to local dealer for inspection, oil change, etc. At the time I reported that the passenger door interior panel was coming apart from the frame around the window edge. Unfortunately, this part was no longer covered under warranty and they wanted to charge me $150 to fix. Needless to say, I couldn't afford to fix it at that time. Since then the Driver's side is doing the same thing so I contacted a neighbor who happens to be a car mechanic and upon inspecting the problem alerted me that there were no Door Clips attached to the panel/door. The mechanic stated that the panels should have been glued and clipped but in my case they were only glued. After the HOT Summer and High Humidity - apparently the glue dried up causing the panels to come undone. It looks Terrible! There is no way I can afford to pay the Ford Dealer $300 to have my door panels fixed. Based on the fact that there were NO Clips I feel it is Ford's responsibility to fix my Door panels. There is no way my 2 year old vehicle should look like this. Thank you Ford Motor Company for taking the time to review this and do the right thing and fix my interior panels. Thank you for your time

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10:16 am EDT
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Ford door latch

Hello my name is Renee sent your co. a email about the door latch on my 2008 lincolin mkz the door just came open while driving I was told because of the miles that it was a wear issue so I had it repaired out of pocket. Now on CBS Morning news said that Ford motor company have a massive recall on door latches my concern is do I have the defected latch on my car.

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6:55 pm EDT
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Ford service at dealership

Gus-Machado-Ford-of-Kendall
I originally purchased my 2016 Ford Fusion at the above dealership in Kendall, Florida. I was reluctant about ever going back after the way the sale went, but because I was pressured to purchase the extra warrenty to cover the vehicle for 75, 000 miles and include oil changes, I had to continue servicing my car there. We started to notice some issues with the cars shifting a few weeks back and called the dealership, spoke with the service center and asked about the shifting and inquired about the recommended miles to do a transmission drain and fill. It was at this point we received 7 differnt answers. This brought on the next question, how many quarts does the drain and fill require. My husband and I both called the same dealership and asked. Again, 3 differnt answers which lead me to call Ford Motor company directly and speak with customer service who informed me that all 3 answers were actually incorrect. Last weekend we noticed a huge diffenrce in the way the car was shifting and while making a right, the car jerked and made a huge noise, sounding like the transmission had just bottomed out. Monday we brought the car to the service station to inquire what could be wrong. We use out vehicle for work and have 90, 000 miles, understand that this is a high amout of miles but these are all highway miles. The dealership advised they were going to charge us 117.00 to look at the car and they had no time until thursday. At this point we didn't want to cause further damage and left the car. 2 hours later service calls and said it was the transmission and it needed to be replaced. They advised that the cost is 4700.00 because out of warrenty and that they could order the transmission that day. My husband called me to inform what they found. The service center stated that gear 1 and 2 were damaged. They did not provide us with any reason. I advised my husband that something was not right and I wanted a real transmission specialist to check my car. The dealership charged us 117.00 to pick my car up. I had the car towed to a transmission shop that day. My concern was how does one say they have no time until Thursday and then 2 hours later call and say you need a new transmission. What did you do to determine that in 2 hours? The transmission shop picked my car up and advised me they would need to open the transmission to find the issue which took all day. They explained it was impossible for the dealership to inspect the transmission without doing so and more than likely just ran a computer test and drove the car. Long story short, the shop lifted and opens the transmission to find water in my torque converter. We recently suffered some flooding from Hurricane Irma and did need to drive to get out of the storm, so this did make sense. Turns out the transmission shop explained this is something the car insurance would cover for us and the dealership not only failed to properly inspect my car, but they never mentioned this to me. Instead advised I needed a new transmission at 4700.00 and asked when do we want this ordered. After seeing what the shop did to find out why my car was having issues, I realized that my dealership was trying to get over on me and also charged me 117.00 to do nothing at all but drive my vehicle and feel the same issue we explained we had. I feel totally ripped off and offended that they even had the nerve to think this was okay. The service center is just ad poorly ran as the rest of the sales department. I originally purchased a Ford because my aunts worked 30 years in the cleveland ohis Ford plant, retiring and always boasting Fords reputation. Unfortunately, for me this has not been pleasant.

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6:33 pm EDT

Ford 2014 ford edge vin 2fmdk3jc9eba10727

At only 78, 345 or so miles and every scheduled maintenance done on the vehicle, last Friday afternoon there was a leak of engine coolant fluid coming out of the front left side of the engine, near the rear of the front tire. The engine coolant warning light came on warning of overheating.
Took to mechanic and they found the heater core leaking and they had to remove the entire dashboard, steering wheel assembly, wiper housing and other major labor. I have pictures. This is going to cost a lot and have had to rent a car for one week. I looked on the internet and it appears that Ford had notice of this issue. Why such engineering flaw has not been addresses to make replacement easier, and why this has not resulted in a recall, is not clear.
Please address this.

Ezekiel E. Cortez
550 West C Street, Suite 790, San Diego, CA 92101
www.ezekielecortez.com

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9:32 am EDT

Ford reoccuring o2 sensor code

I purchased the 2012 Ford Focus SEL in 2013 (used). It has been fine, minor problems, until 2016. In 2016 the engine light started to come on. First it was the ECM, that was fixed. Then a few months later the O2 sensor came on yet again. It was the actually the sensor. So I took it into the dealership, and they replaced sensor 1. (almost $900 later) 3 months later, the O2 sensor came on again, but it was for the 2nd sensor. That was replaced. Then a month later the sensor coded again. So I took it back to the dealership, and it was discovered that the dealership put in a faulty sensor when they replaced sensor 1. Sept 2017 the O2 sensor coded yet again, but it was a vacuum, and clamps that was the issue, so the dealership was going to charge me $400.00 in labor, and the parts were less than $50.00, so I couldn't afford to have it fixed there so I took it to a certified mechanic and he fixed it. Now today 10/18/17, 2 engine codes came on. P2195, P1450.

P2195 is sensor one/bank one (stuck lean). So, now more money to fix a sensor.

P1450 means: Unable to Bleed Up Fuel Tank Vacuum Monitors the fuel vapor vacuum and pressure in the fuel tank. The system failure occurs when the EVAP running loss monitor detects excessive fuel tank vacuum with the engine running (but not at idle). Blockages or kinks in EVAP canister tube or EVAP canister purge outlet tube (between fuel tank, EVAP canister purge valve and EVAP canister)

I am afraid to take it to the dealership to have it fixed cause of what I will be charged yet again. I keep sinking money into this car for issues. I am a retired veteran of 20 years, I work full time and go to school. I cannot keep sinking money into this car. There is an issue with the O2 sensor and other codes for the 2012 Ford Focus, but I know FORD knows this but doesn't issue a recall on the car or sensors. I signed up with a class action lawsuit against FORD for this same issue, and the particular problems.

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12:44 pm EDT
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Ford 2012 f150 rear window shattereddefrost unit

We have been a Ford family since 2000 with our first F150 and never had this type of problem in the 12 years we had it. Our 2012 Ford F150 Saturday 10/14/17 driving in 40 degree weather a large gunshot type of noise occurred in the truck - front window defroster was on briefly and maybe the read window defroster. Monday morning husband noticed the rear window passenger side of cab power window was shattered. Small glass shards laying on the ledge and husband cut himself trying to figure out what happened to glass window. We don't use the read window defroster nor open the power window much since we have a full size cap on the back of the pickup. It is a mystery to what caused this.

Now after searching the web we find that we are not the only owners of 2012 Ford F150 trucks that had this mysterious issue occur.

We have to fork out $635 to have this window replaced and the additional time to remove the cab and take off work for this service.

Plus there appears to be a Ford service bulletin ASI-32259 indicating an issue.

The local Ford service center was not helpful at all.

It does not matter if 5 Ford owners complaint or 100's complaint, Ford needs to clean up their act on getting a recall for this issue. If our dog or any person in our back seat of the Ford F150 would have been injured by the glass shattering, it would be a lawyer complaint to Ford. The gunshot noise that occurred was also a potential to cause the driver to have an accident.

This is a serious issue that Ford needs to address quickly.

Money does not grow on trees to be thrown away on a serious safety issue with the power rear windowdefroster issue that Ford is not recalling on. We are afraid that after getting a new window replaced that it will happen again. What a waste of time and resources for a Ford owner.

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10:08 am EDT

Ford my 2015 ford focus

I bought my car brand new and I have had multiple transmission issues and electronic issues they could never fix the issues on the first or second try and now I am dealing with customer service which sucks it like pulling teeth trying to contact them I'm so disappointed and mad to the point were I'm going to write in the newspaper about my horrible experience with ford and call the better business bureau unless for is willing to work with me to my satisfaction of making it right with my

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1:56 am EDT
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Ford transmission

In santa rosa california so me a lemon... They sold me a ford focus titanium.2014 nalin recalled the transmission is shot I had a replaced and two weeks later shot again. The car only has 20, 000 miles on it can you believe that car is a piece of [censor] it's dangerous I feel unsafe put my life up for grabs every time I get an a car this is the only car I have... I swear to god I will never buy a ford again... I have told everybody and my surroundings stay away from for ford there killing us. And let me remind you I work in the hospital for their for 18 years? Have you ever seen what a crash looks like... Would you put your family in a car knowing the transmission is going to go out moment giving no I don't think so. So stop trying to kill me. Buy back the lemon

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8:37 pm EDT
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Ford 2006 eddie bauer expedition spark plugs

Dear Mr. Hackett:
I have been a ford vehicle owner since 1983, owning several cars and SUV’s over the last 34 years. I now have a 2006 Eddie Bauer Expedition. I can’t believe that Ford, which engineered these SUV’s, is passing the cost of these broken spark plugs. I have gone to several mechanic shops, Meineke, Firestone, Pep Boys, Jiffy Lube, Goodyear and about 4 private mechanic shops, for a tune up. I have several misfires accordioning to computer. These businesses are not willing to take on the tune up because they have stated that if they break a spark plug/plugs, the time and cost of repairing them it is not worth the cost of the 8 spark plugs or their cost of a tune-up. They DO NOT pass along the cost of breaking them. Ford; However, which these places all stated is really the only place to take my vehicle for a tune up, quotes anywhere from 400 to 1000 dollars for a tune up. Are you crazy?
I learned that a class action law suit in Ohio, was filed related to this problem. I am sure you are fully aware of this
Why should we be paying the cost if your mechanics breaking this defect in spark plugs. That should be on you. Hey, we did not design or build these trucks with this defect. It has been even mentioned that Ford should have a huge recall on this problem.
I am currently unemployed and I could not get my truck inspected in Pennsylvania because with these misfires and turning on the check engine light, it will not pass inspection. And as I stated I have had several mechanics hook up to the computer which is giving the misfire codes.
I recently was cited for not having my inspection up to date. As I stated, being g out of work and having to take my SUV to Ford to resolve problem which I cannot afford is the reason I am writing. I can just imagine the profit your company is making by passing this huge amount on to the customers. I’m sure you will be having many more class action cases in future in many other states.
I am currently researching many major news stations and major networks which I am going to forward this email to all of them across the nation.

Sincerely,
Joseph Giallella.

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1:00 pm EDT

Ford reinstatement of loan

Ive been hurt and out of work fighting for my workers comp and was 68 days behind so they repoed my car. Im $1200 behind. I called and explained the situation to them and tried to get the loan reinstated but at same time i was on the phone a friend of mine (the one who actually was going to pay the past due) was on the phone the phone with them also unbe known to me. They told her that i could pay the past due and be reinstated but told me that id have to pay the full balance and 10 minutes later called her and told her the same thing they told me. I called back and asked what was going on and they said i was a high risk because someone else called. Ive invested over $30000 on the car and to lose over $1200 is cold hearted especially when i have the past due and ready to pay. I wont ever recommend anyone to ford or buy a ford again a day in my life.

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10:54 am EDT
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Ford bad customer service and a management

Bad customer service and bad management.

Went in for a airbag recall. Left my car at the dealership overnight 10/1/17 so that the work can be done on Monday morning. Received a call the following day in the afternoon that they couldn't start my car in the morning. John the service advisor said I need a new battery. It felt odd since I haven't had any problems with my battery and I made sure I had all the light off and car locked overnight. John tried to sell me a battery that I did not need. Battery was confirmed fine by my mechanic later that day.
I made arrangements with the dealership manager Lenny to meet him the following Saturday 10/7/17 to have my front end checked of my mustang. I am expiriencing brakes locking up and arresting wheel locking up while on the road. Manager advised he would personally be there and that someone will check my front end. On Saturday I arrived and the manager was not there. And they did not have a mechanic to look at my car that day. I had canceled my plans that day to have my car looked at. I called Lenny the manager and left a voicemail. Its been a week and I still have not received a call back.

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9:07 pm EDT
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Ford ford fusion energi 2017

When I first bought my 2017 Ford Fusion Energi EV I would get 21 EV miles at full charge. My car is only 3 months old, now I'm only getting 12 EV miles. I went to the dealership because I bought the service agreement, the extended service warranty ... etc. I was told the reason I'm getting 12 EV miles was that the car knows my driving habits. It doesn't make sense. I need real help. Why would my car decrease EV miles?!

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4:44 pm EDT

Ford nfl & hidden donors to anti trump movement

In the past eight years I have purchased five new vehicles from the Ford Motor Company. If I had known they were going to support the NFL players in disrespecting the American Flag I would have made other choices. As a veteran I feel Ford Motor Company has disrespected me and all of the veterans who have served he millitary in this great country. To make things worse it appears the Ford Motor Company has joined the hidden donors to a prominent anti-Trump "resistance"organization as published by the Washington Free Beacon. It appears the Ford Motor company has donated $2.3 million dollars along with liberals like mega-donor George Soros. This will be the last Ford Product I will ever by!

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Roxwell027
, US
Oct 15, 2017 11:34 pm EDT

So, nothing wrong with their service, you're just butthurt over assumptions and supposed political affiliations? You're probably one of those [censor] from either side that would rather point at each other than doing something productive. Both sides exert cancer and you're just eating it up.

P.S. Anyone can say they're a veteran online.

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3:03 pm EDT

Ford poor service

On Wednesday, October 11, 2017, I paid for an oil change, a tire rotation, & fluid top off on my F-350. When I got home, I checked the truck over. There was oil on the hood, the grill, and the fender. And the Tires were not rotated. I called the service manager the same afternoon to discuss the issue. The operator said he was gone for the day, but put me to his voice mail. I left a message. As of today, October 14, 2017, he has not called back.

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8:22 am EDT

Ford nfl sponsorship

As a current owner of 3 ford vehicles I cannot begin to tell you how disappointed I am in your continued sponsorship of the nfl and the players who continue to disrespect the flag and everything it stands for.

I am currently in the market for a new F150 but will not be purchasing one at this time. It is very disappointing that American car companies cannot stand up for Americans and would rather support Nfl players vs hard working Americans that can afford to purchase their products.

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John Robinett
, US
Oct 17, 2017 2:40 pm EDT

I was considering buying a F-150 this year. As a military retiree I find the whole "take a knee" business distasteful. Those players are disrespectful of a nation that has enabled them to make millions playing a kids game. Players - speak out and protest all you want - ON YOUR OWN TIME! Ford- stop enabling these spoiled brats. Do not expect me to buy that F-150, or any other Ford product any time soon. I will keep my Chevy.

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William R Spears
, US
Oct 16, 2017 6:07 pm EDT
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I have found out that the Ford Motor Company has joined with the NFL player kneeling. The comment by Ford is that it is a freedom of speech issue.
Let me ask this then. Would this be allowed? If a employee of Santa Maria Ford or the Ford Motor Company, wearing the Ford uniform and while on company time greets your customers with comments against the police and is disrespectfully toward the nation and veteran would the employee be reprimanded? It would think so. The NFL players are employees, on duty, wearing their company equipment and logos. The fans come to the stadiums to watch and enjoy a sports event. They come to the Ford Dealership to BUY a car, truck or parts or obtain service for their vehicle.
I am currently in the market for a truck. Two of my friends are also looking at buying trucks. Because of Ford's position of being disrespectful to our veterans, flag and national anthem I will not be buying your truck. Hell Toyota has been more supportive of our veterans etc. than you. How shameful
Furthermore I will be spreading the word that Ford Motor Company does not support our flag, nation, veterans, anthem, and/or police. I suggest a total boycott of the NFL and those who support these disrespectful players, owners and the commissioner. May the NFL fall apart.
Unless Ford changes to support those who made our country great, our flag, and anthem, I would suggest Ford also be boycotted.
William Spears

Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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