Ford
reviews and complaints

I own a 2013 Ford Escape that I purchased new from McPhee Ford Dartmouth NS in Dec 2012. The sales staff was excellent. I can’t always say the same about the service Department. Nothing that I would formally complain about until now. I purchased winter tires from an automotive repair shop and just recently had my all seasons put back on. My husband has used this shop for years and is friends with the owner. The mechanic informed my husband that my front rotors were the wrong size for my vehicle. I have a Ford Escape front wheel drive, the rotor size should be 12.6. The rotor that was on my vehicle was 11.8 which belonged on a 4 wheel drive Ford escape. My brake pads were ½ an inch over the rotor. I contacted McPhee Ford and was only put through to a female who took appointments for service. After speaking to her I made an appointment to have it looked at. No one from the service Dept. or Management would contact me. The lady I spoke with suggested that the other Automotive place was trying to “upsell me”, I informed her that the owner is a friend of my husbands and would not try and up sell me anything. I then received a message on my voicemail at home that I would be responsible for all costs! I had a work order from Aug 2015 where my front and rear rotors were resurfaced and I had new brake pads. I assumed that the mechanic must have been working on another vehicle and mixed up the rotors.
My appointment was for 9 am April 27 2017. I arrived at 8:45 am. The female I spoke with in the working area took my information and was very understanding of my situation and fully agreed with me that a mistake was made. I went to the waiting area, approximately 1 hr 15 mins later I asked the same female what was going on with my vehicle, and she stated the manger and another person were discussing what they would do. I informed her that there should be no discussion and I was not leaving until the problem was fixed and I was not paying for their mistake. I waited for approximately another 30 minutes and then I went to the service desk. They informed me a manager would be out soon.
The Customer Service Manager Dave Decoste eventually came into the waiting area and took me too his office. He tried to deny that Ford was not at fault but admitted that the rotor was too small. He asked if had the rotors replaced elsewhere and it was someone else’s fault. I informed if that were the case I would not be sitting in his office and expecting that they fix their mistake. I informed him that he could check the brake pads and rotors and confirm that they were parts from Ford. He said he can confirm the brake pads were from Ford but did not check the rotors. He said he could not understand how it happened. I said to him that my educated guess is that the mechanic mixed up the rotors when completing the repairs on my vehicle in 2015 or the vehicle came with the wrong size rotors. He said this was not possible as the rotors were not removed when they were resurfaced. I asked how he would know this if he was not there when the work was completed. He then said he was going to conduct an internal review as he suspected someone replaced my rotors for “cash” at some point outside of business hours. I informed him this was not the case as I did not know any of the service/repair staff at Ford and the only time my brake pads and rotors were worked on was that date in Aug 2015. He stated if he agreed to replace my rotors then I was not to bad mouth them to Ford or on Social media and I was to say good things about them. I also had to agree not to take my vehicle anywhere else to have serviced, only at McPhee Ford. I informed him that I would agree not to badmouth them on Social media but I would not agree to have by vehicle serviced at Ford and I would not praise them to ford or Social media about their customer service as their service has not been up to standard and I will not lie. He said he does not have to fix my vehicle and if it was defect from the manufacturer it is past the warrantee and Ford would never agree to fix it. He stated the money is coming out of their business, insinuated I was not telling the truth and would not fix it if I did not agree to his terms. I said to him that this is a safety issue and I don’t understand why he is not accepting responsibility. He agreed it was a safety issue but would not acknowledge fault. I said I will explain why I won’t come back. I informed him that at one time I had a specific problem with my vehicle and Ford gave me an estimate of $1200, I went to our friends garage who did the work for free, I also said that every time I go to the other garage they clean the inside of my vehicle. I explained that have four dogs who are in the vehicle every day and the vehicle is spotless when I pick it up, also they charge me less then Ford for everything and I trust them 100%. The service manager stated that he cannot compete with that. I said that’s why I would never come here and we are wasting each other’s time and I expect that my vehicle will be fixed at no cost, he then agreed. His behaviour was totally unprofessional! I feel like he was being manipulative and a bully. I think if I was not a strong woman and adamant about them making the mistake then another person would have given in a paid for their mistake, actually I am appalled at the treatment I received today from this man.

Purchased new 2007 Ford Mustang Shelby from Whittmeir Ford in Chico, CA as well as extended warranty. Complained about the brake fluid low indicator coming on every time I brought it in for service. They kept telling me to ignore it. I finally couldn't stand it anymore so I brought it in again. They tested it and it was bad. Now the vehicle is not under warranty and I had to pay $224.84 for the labor and part. They were able to pull up a prior record of my complaint from 2011, when it would have been covered under warranty. I mentioned it every time I brought the car in for service! I believe this should have been taken care of years ago when it was under warranty and I wouldn't have had to pay for it.

Last Spring in April of 2016 I traded my 2010 Focus in on my first NEW car. Come November the transmission had petered out and the replacement part wouldn't be in until April 2017. This was unacceptable! I was given a loaner for a month and was asked to return it, to prevent added miles to the vehicle. I returned it, and the inconvenience was more than I wanted to endure. At that point I decided to start the proceedings to apply under the Lemon Law to get my monies back. Come to find out the proceedings can take up to a year or more. I am a full time college student and am depending on help from my father. He put the down payment for the first car, which I paid him back in full that following September 2016. Long story short I felt I needed to resolve this problem a different way. I purchased your 2017 Focus with another loan from dad. I can't afford to pay this loan back, nor do I think I should have had to! My father has bought Fords all his life. 73 to be exact! I now need YOU to make good on this deal. I want my $2000.00 down payment back! To give to my dad. When I complained about the down payment the dealership said I need to take this up with Corporate. This is the third letter I've written since January to NO avail! Am I being ignored? Under the circumstances I don't think I should be out these monies. Ford sold me a bad car and to save litagation it's the best way to resolve. $2000.00 is popcorn to Ford but to a student it's my future! I need these monies for books, etc. Please consider my plea and send me the $2000.00 so I can feel happy about my new car! Thank You
Kim Schander
5526 Don Manuel Rd
Elkton, Fl 32033
[protected]
Local dealership is Palm Coast Ford in Palm Coast, Fl.

1- I am from bahrain and an accident occurred on aug 9, 2016, tuesday at 10.00 am in bahrain which damaged the right side mirror of our 2016 mustang vin# 1fa6p8thxg5206984.

2- on aug 15, 2016 car was taken to ford local dealer (y. k. almoayyed & sons) for repairs and replacement of the right side mirror which was approved by the local insurance agency bni insurance.

3) unfortunately the dealer installed a different type/ model of mirror without my knowledge, when I picked up the car I immediately noticed that the replacement rh side view mirror was not the same and did not mach with the origin one.

4) I immediately brought it to the attention of the dealer, but they stated ford corp don't provide the origin rh side view mirror which is plane without lines.

5) I was very upset as I bought a brand new 2016 mustang on march 1st, 2016 and yet ford is not able to provide its original service spare parts.

6) after a long discussion they offered that they will get the part from the nearest country, but needed 3 months to get the process going. however, they declined to offer me a loaner, therefore due to safety issues of driving a car less a rh side mirror I declined their offer.

7) I started a series of complaints and visits to the local dealer to no avail.

8) two additional attempts were made by the dealer to install the original rh mirror, but it was always the wrong part which had the stripe lines - see pictures. attempts were on sep 19, 2016 and oct 2, 2016.

9) since then I have directed this attention to the dealer and they said there is nothing much they can do as it if ford's corp issue.

As a ford mustang owner I am so disappointed of this treatment by your dealer and request an immediate action to resolve this issue.

I am totally unsatisfied.

Sincerely,
Mohamed hassan mohamed taheri
Lic. plate# 555210
2016 mustag vin# 1fa6p8thxg5206984.
E-mail: [protected]@hotmail.com

I have had a ford focus for 4 years now. The last 2 times that our car has been in to the Leon's Auto Dealership in Rustenburg, i had to take the car back a day or two after they "fixed" it because half of the cosmetic parts and engine protectors was 1. Not cleaned and just thrown in the boot and 2. Not fitted back on the car.

The second time this has happened was on 2017/05/17. I decided to contact the Ford Customer care to address my issue since the people at the dealership are obviously incompetent and i felt that Ford should do something about these people damaging their brand. I also felt that since they did only half a job (the second time now) i would like to have some of my money back.

I waited 3 days and no one contacted me. I then took to the Facebook page and complained. I was told someone will contact me soon. Again i waited 2 days. My wife decided then to phone the dealership just so that the parts can come out of the boot and be fitted to the car.

However i have received no good news from the customer care at all

I purchased a 2016 Ford F-250 diesel from sterling ford in Opelousas la and cannot get good service on it brakes make noise and diesel smell in cab cannot get dealer to fix very disappointed in productspent a lot of money and always get because they can't find a code they can't fix it smell from truck makes me sick especially when hot days plus I pull up at a clients house with brakes making a loud noise not very good for my business

You owe.the American people a retraction because of your.dishonest.commercials claiming.to be America's best.selling.brand. You are laying off 20000 workers, have forced your pres out.because your sales are down 40%. CAMRY no.1 seller in US, Corolla no. 1 worldwide, Honda CRV no. 1 minivan, Honda no. 1 full sized van, Nissan Rogue no. 1 SUV, TACOMA no. 1 small truck, Sierra/Silverado (it is the same.truck) outsells F series. Besides, you have.no interest in.building.reliable vehicles. Let's see if.you have the decency of a reply.

First of all, I have a 2013 ford escape that I absolutely love and was trust worthy until I started having problems with leaking coolant. I would get my scheduled oil change and within a month, the low coolant warning light would come on. I would take it back to the dealership to have it looked at and they would refill the coolant. That went on for about a year, in january 2017, I dropped my car off at the dealership, and was told I needed to replace the hose going from the radiator to the reservoir, which cost me $536 to replace. I then had to take it back 2 months later in march 2017, for the coolant warning light coming on again, for a problem that was suppose to have been fixed in january 2017. It was the water pump that was replaced in march 2017, after researching for myself and brought it to their attention. For an experienced mechanic, shouldn't they have caught this in january? I now had to take my car back on may 22nd, 2017, for an issue with a loud noise, which they said would cost me $1800, because they would have to drop the motor to replace the part. This is the third time I have had my car back since january 2017 with another issue that wasn't there previously. How can I feel confident in doing business with this dealership? In the beginning, I feel like I should not have had to pay $536 to repair a problem on the ford escape which has a recall on the coolant issue. This is dellen ford dealership.

In view of the situation above, could you assist me with getting a refund of the money invested in this situation, which I believe I should not be responsible for?

Thank you for your assistance,
Susan fuller
[protected]
Susan. [protected]@comcast.net

Dear Ford,

I have a 2008 Shelby Got in perfect meticulously maintained condition.
I am a car guy who loves Shelby and this car is a hobby of mine.

I purchased my car with a 6yr/100K mi warranty from HB ford.

In 2013, being a guy who over maintains his car, I asked the HB service dept. About automatic transmission maintenance. I simply do not believe in letting a automatic transmission go without servicing for 150K mi.

The service agents said to do a flush/fluid exchange.

I asked: Do you drop the pan and replace the trans filter?
Service agents: The flush, with cleaner, heat and pressure will clean out the wire screen trans filter, the pan and the entire transmission and torque converter and then they fill the trans with 12 Q's of new Motorcraft Mercon V ATF. The FILTER is a wire screen filter so they do not need to drop the pan.

I called a couple other transmission stores to see if this was true. They informed me that they did not work on sealed automatic transmissions.
They had no idea what the filter was.

Relying on what the service people told me I decided to have my transmission serviced by HB ford at 66, 577 mi.

At 98, 406 miles my transmission burned up from a Filter clogged with metal and shavings which they also found in the pan. The trans oil was burnt black. I viewed it as well as 4 other trained mechanics.

My auto repair shop recommended rebuilding the trans because of what they saw inside the cut open filter and in the pan. The filter was regular transmission filter and should have been replaced at the 66, 577 service.
Again, the filter was not a metal screen as I had been told.

The improper transmission service at HB Ford was responsible for my transmission burning up in only 31, 000 miles.

FYI: I baby this car, I do not race around or abuse it and have complete records to prove it. The tires currently have 47, 000 miles on them and they are not at the wear bars yet for the 50K warranty they have.

I have requested by email and phone conversations that HB Ford reimburse me $3208.32 that I paid for the new transmission. That is $1500 under the trans market here in So CA.

The service manager declined to make good on the situation outlining Ford Specs. The same manager also stated: "He would never let his transmission go past 60K mi without servicing".

I have the invoices and a letter from the shop who diagnosed the transmission failure as well as the invoices for the repairs and service.

Can you please help me solve this issue with HB FORD ASAP.

If not I have no choice but to file:

Central Justice Center- Small Claims
First Floor Room G-100
700 Civic Center Dr., West
Santa Ana, CA 92701 www.occourts.org

Thank You,

Lawrence A. Jacks
VIN:1ZVHT82H485133612
[protected]
[protected]@cox.net

My truck is downshifting while driving which is what the issue is for recall 16s19. It isnot safe to drive. Our VIN # is covered under the recall but our truck is the same year and model, having the same issue. So we either drive it and wait for an accident to happen or fork out $900. Just bought this 2 months ago! This is a huge safety concern and should be covered under that recall!

Good day, I hope you can assist us...

Towards the end of April we bought a Ford Ranger through Rachelle, Ford Nelspruit. First when the vehicle arrived, it did not have leather seats in so we waited a week for it to be done which was fine. Eventually Rachelle delivered the vehicle to our house on 28 April (a week after it was supposed to be delivered), no number plates, gift, spare key, nothing. There was something wrong with the paper work (Absa’s fault), so she had to come back the next week, which she kindly did….still no car registration papers, number plates, gift, spare key! We said we will collect all of this when we bring the vehicle in to have a tracker installed, told her we will come through Friday, 12 May so she had more than a week to get everything in order for us.
On the Friday, 12 May, we first had the tracker installed, and were with Rachelle at about 10h15. Nothing was ready for us…we had to ask, where are the number plates, where are the spare keys, we are the vehicle papers etc. She replied that the number plates are not ready yet, not telling us when or where they will be ready. On our instructions she eventually phoned the people in charge of the number plates, were told that the machine was out of paper for 2 days…so now she blames these people that this was not done. At this stage we were getting worked up, as she first blames Absa for the delay, now she blames the number plate people. Again we had to ask her for our spare key, off she went looking for it whilst we had to wait another 5 minutes. When she returned, we nicely told her that she knew we were coming, she should have had a pile on her desk with our number plates, our gift, the spare etc. so when we walk in, it could be handed to us.

She got so upset with us, telling us the Absa was to blame for the delay (which is crap as they sorted out their problem long before) and then she has the audacity to tell us she did not expect us so early – at 10h15! So now we are to blame? Everybody else at fault but herself?
We eventually left without the number plates, car registration papers and gift, with her promising she would deliver it this week, we are still waiting. The temporary number plate expired yesterday so we cannot drive with the vehicle.

We were SO excited about the new vehicle, but Rachelle really managed to spoil it with her extremely bad service and her attitude. If she would have said on that Friday that she totally forgot about sorting out our vehicle, no harm would have been done, but she got so rude, blaming first Absa, then the number plate people for running out of paper and then us for being too early? On delivery of the vehicle on 28 April, the vehicle was dusty, she promised us a voucher for the local carwash which also did not happen.
Please can somebody arrange for our number plates, car registration papers to be delivered asap?
Regards

Yesterday, 5/18/17, was the 3rd time (round trip 32 mi) to above to get my car serviced. And, again, was not able to get in because they were too "backed up". They don't make appointments. Because I have to wait for my car, no other means of transportation, they could not help me. This is the 3rd car in 12 years that I have purchased from Ford Country, but it will be my last. Also, I have been a Ford customer since 1988. Do not want to do anything to jeopardize my extended warranty, but feel I must take the car to a place that will be able to do the work in a reasonable amount of time. Tried to send a message to Ford Country but it went automatically to the Sales Dept., which was not my intent. Not sure what you can do either, but felt I had to tell someone about this. Thank you.

While driving up hill on a residential road and the car slightly hit a curb on the front passenger side tire and the lower control arm of the front right wheel broke and car lost control. The wheel was pulled backwards and the axle broke. The steering control, engine and more was affected.

What is questioned is why did the lower control arm brake on this four wheel drive vehicle when slightly bumping a curb?

Please see attached photos of street and car, thank you.

Please contact us regarding this problem, thank you.

when I purchased my F150 in 2013 which was a 2012 brand new truck we also purchased 2 others same make and model. one for my son and one my cousin.
all 3 trucks have had the same issue with timing chain and guides wearing out. My sons had extended warranty fixed 2 times, my cousin traded his in and bought a new truck and mine with now 61, 000 has the same failure.
I feel you are hiding a possible recall with the 6 cylinder turbo charge.
I did every oil change on time per recommended time and mileage.
dealer tell me $1600 for a repair on a low mileage unit is crazy since I know this has happened over and over with other trucks. I want feed back never have I owned anything but a ford and quickly feel the quality is gone downhill or let me say being covered up when there is an issue. I am very upset that this is not covered a truck timing chain does not wear out at 61, 000 so much for ford tuff only if you buy new maybe.

Never buy or recommend to buy a ford vehicle again period!

Ford has an outsourced company called agero customer recovery (which is a worthless company) they have approved my claim for towing under esp incident that happened in august 2015 and have not yet sent me the chk of $280 usd.
I have opened a case with the bbb. James peters supervisor and tina canty agent are just not helping me asking me to call other departments, even after this ridiculous wait of 2 years!

I have taken this up on facebook, opened a case with bbb.

Question for ford: when I have paid for the full esp plan when I bought the vehicle in 2010, I made a commitment to you. Why did you not hold your commitment to me?

I have wasted $1500 worth of my time, making 15 hours of calls and would never ask anyone of my community members or friends to ever buy a ford and esp.

Shame on your company!

The power steering on my 2017 Ford Ranger Wildtrak stops working mid-corner and has caused me to almost have accidents several times. I contacted my nearest dealer, CMH Kempster Ford in Umhlanga only to be told they can help me in a week's time. Certainly this must take priority over vehicles just being serviced as it is a factory fault . I also explained that this is my only vehicle and the service consultant just said there is nothing he can do. It is just unacceptable.

Multiple times my truck has been into the shop. Service has kept it for days at times with zero follow up. Only contact is to come pick up the truck there is nothing wrong. When I pick it up they didn't even do the know TSB's. Bought my truck new snd in two years I have had so many issues I will never own another Ford. They tell me that even though there are numerous issues it has to be multiple times of the same issue to be considered a lemon. If my truck has been in the shop as much as it has been in my garage; its a lemon. Transmission, rear differential, brakes and rotors fail before 25k miles and no towing, power cut outs while driving, auto shut off fails, sudden loss of mpg was 22 on freeway now it never goes above 15, water in the fire wall of the engine bay, doors aren't flush.

On 5/15/2017 the battery on my ford taurus sho was completely dead. The battery was replaced by my ford dealership in august of 2014. It is a 100 month battery. My dealership said since it was replaced in 2014 there was no warranty on it. I have never had a battery fail like this. And let alone two. I have bought my last three fords at this dealership. This maybe my last ford I buy even though I have had good luck with two f-150s. I have been looking at new mustangs but will probably quit that search.
Michael mclean

I leased a new 2017 Ford Edge Titanium 3 weeks ago. 2 weeks ago, the windshield wipers started activating for no reason at random times. I turned off the Automatic Wiper Sensor, assuming that was the problem. The wipers continued to swipe at all times with no pattern. I took it in for service and the dealer said it needed a Wiper Switch. They didn't have it in stock and even though it was in stock in Pennsylvania (I live in Ohio) they said I had to wait 2 days for the part. Apparently, they never heard of UPS NDA to satisfy an upset customers. So I went another 3 days with my wipers going. When the switch arrived, I took it in to the Dealership and waited an hour and a half for them to replace it. They told me it was completed, and I drove away. I hadn't gone 1 mile and the wipers started again. When I took it back, they informed me they had to fully diagnose it and, recommended I accept a rental and let them keep it overnight. That was 3 days ago. They called me yesterday and said they are working with Ford Engineers to try to solve it, but haven't figured out what's wrong. I told them they should replace the Circuit or Control Board. Now I'm driving a smoke-smelling, dirty Hyundai...while I'm keeping my part of the bargain and making my 1st payment on time. I'm so frustrated...and don't know what to do next.