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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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J
9:33 pm EST

Ford service department

I have had my edge in several times in the last year &they still haven't got it fixed right it is at the dealership more than my driveway same problem every time does ford even care about its customers any more or is it just town&country of alamosa colorado I don't know but i'm a life long ford guy but i'm fixing to go to chevy may be they care about there customers but I will never buy from town & country of alamosa again can anyone @ford corp do any thing about these people

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8:54 pm EST

Ford airbag

My name is Jeff. In my youth, I owned Fords. My Dad was a auto dealer, selling used cars. As I grew up, I learned to respect the Ford Motor Company, and the product they produced. Any opportunity I had to drive a Ford from my Dads business, I took. Early on as a young father I bought a Mustang Convertible. It was a cool car. Eventually my eldest daughter got it and she became hooked. Currently she owned a 1968 rag top 'Stang! My Son had a 2011 California Special. He was hit in an auto accident and the insurance company provided him with enough to replace it with a 2017 'Stang 8 cylinder. It smokes!
What this is leading to is that I have a 2010, 8 cylinder "rag top"! I bought it 2012 with about 10, 000 miles on it. It runs great, everyone I know including my kids love it.
A couple of years ago, I was notified of a recall on driverside airbags. Ford notified me to contact the local dealership and have it replaced. I did, and it was! Happy car owner! Around a year and a half ago, I was notified that the passenger side airbags were being recalled. Shortly after I learned that the Airbag Manufacture was going out of business. Calls to the local dealers for support in replacing the bags was met with "we don't have control over this, we don't know when we'll be able to address this problem, Ford doesn't have the parts and will not say when the will get them"
Now my Pride Mustang is almost 8 years old and the mileage is building up. I can't even think about trading this car in on another Ford or other manufacturer, because of the parts problem. I couldn't get what this car should be worth. I'm retired now, money is tight. What do I have to do to get some resolve for this continuing problem!
[protected]@yahoo.com

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8:58 am EST

Ford shabby work done at country ford southaven, ms

Took 2003 Ford F350 to Country Ford in Southaven, Ms. First visit had it diagnosed they said it was fuel injector control mod, After about 300 something miles started having trouble again and took it back to Country Ford. This second time they said oh it's the injector wire harness and leak in turbo. They said they would fix for no charge and kept vehicle for 3 days. Not even 24hrs less than 300 miles later my truck is on side of the Rd again. Called Country Ford talked with the owner Glenn and went in person both times he said they'll have it towed to closest dealer dont worry they will take care of it. there at new dealer written and Morgan Ford in ozark, ark was informed they'll have to go in motor to determine what was wrong. Country Ford said they are not gone fix it because they did nothing internal so they aren't liable. This dealer misdiagnosed and was careless with my vehicle. It at this time is not running and after saying they would pay for it didn't. The second dealer stated that it could come from the work Country Ford did or either they misdiagnosed from the beginning. They don't honor there work and they don't honor using the Ford contract and name. I'm hurt that I had a good running vehicle with only 180, 000 miles and this dealer took my money and did messed up work that left my buisness and I without a truck and did not care to honor or take responsibility for there actions.

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1:38 pm EST
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Ford 2006 ford ranger 4x4 level ii pickup vin#1ftzr45e06pa28583

Truck has less than 60, 000 miles on it. It died on me 12/4/17 luckily in a residential area, so rolled to curb. Tried to start, would only crank, would not start. Called my insurance roadside assistance. Towed it to Blue Springs Ford. They ran diagnostics, didn't show anything. Did a compression check, no compression, told me I need a new engine for $7000. Which doesn't make any sense to me for a motor that has less than 60K mileage, and is in excellent condition. It has never giving me any problems, no service needed except recalls and general preventive maintenance. There is no way that an engine should die after less than 60K miles. I'm a Ford Shareholder, and until now I believed in their quality and workmanship. I need help here. I can't afford $7, 000 for a new engine. Ford should replace this one because it definite had a defect that made it go belly up after less than 60k miles. Please help me.

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6:12 pm EST
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Ford hankook tires, extremely poor quality

I purchased a 2016 Ford Explorer Limited in November of 2015. The vehicle came equipped with Hankook Ventus S1 Nobel2 tires. During routine maintenance at my Ford dealer, (oil change and tire rotation) i was informed that my tires had 2/32" tread left and needed to be replaced. Really? I only have 22, 000 miles on those tires. To add insult to injury, the dealership was of no help with the early tire failure, telling me to contact the Hankook direct.

I have never replaced original equipment tires, usually trading my vehicles in at 30, 000 to 40, 000 miles. I'm on my 5th Ford F-150 and the Goodyear tires on most of them have gone the distance. According to other Explorer owners with the Hankook 20" wheels/tires, this is a common complaint.

I'm not sure if this was a 'low bid' subcontractor, or just a poor choice by those who bulk purchase tires for your vehicles, but Hankook has done your company an injustice.

The Explorer is my wife's car, and according to her "the best vehicle I have owned". This tire issue is giving us second thoughts. I'll most likely trade it in next year on a new Explorer, however in addition to what engine and options I look at, tire manufacturers will now be high on the list.

I don't see Ford asking owners with these tires about their experience, however your dealership service advisers and/or managers might be able to verify the early wear out problem with these tires.

Thanks for your time.

C J Lekan

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5:33 pm EST
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Ford third break light leak

I have owned my fair share of fords, loved them all, but my 2010 f150 is taking water in from what I believe to be the 3rd break light or something and now my under mat is completely saturated. Not to mention ceiling liner is messed now. I've taken it to shops and no one knows where, just that I should fix that before my base rusts out. What do I do?! I've tried everything to fix it but to remove the light and bondo over it. I've never been so disappointed.

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2:47 pm EST
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Ford repetitive repairs not covered due to failed parts/shoddy work

1/30/14 at 45, 4409 miles the pinion seal was repaired/rear differential repaired for $554.00 at Paducah Ford; 1/27/15 49, 407 miles all bearings and housing was replaced for $1145.22 at Paducah Ford; 4/22/15 rear pinion seal replaced again under warranty at Paducah Ford; 12/23/15 all bearings and housing were replaced again under warranty at Harper Ford; on 11/08/17 replaced carrier bearings and re-torqued loose pinion nut and stated incorrect axle bearings are installed and various, previous other repairs were incorrectly done but I still had to pay $602.37 at Bob Hurley Ford. The car is now at Matthews Ford after contacting Ford corporate under case # CAS13661705 and now there are more repairs needed (from what we know is a pinion bearing issue and a possible loose axle) that I am told by corporate that I will have to pay because of the car's age...what does the age of the car have to do with shoddy repairs? If the job is not done right when it is fixed, no matter the age of the car, Ford needs to make it right. I just want my car fixed right so I can drive it without worrying about the backend locking up or getting into an accident. I want the car repaired free of cost to me minus the diagnostic fee (I do not mind paying that portion to see what is wrong). This should not be an ongoing issue.

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1:46 pm EST
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Ford 2013 ford fusion

I have a 2013 Fusion with around 48k Miles. A month or two ago it would start randomly stalling out while I was driving - very scary ! The engine light came on and then whenever I would get gas, it would not start. It would take multiple try's to finally get moving again. I brought it to our trusted mechanic and he said he would not touch the car, or any Ford, as he had seen the same issue with many Fords. He told me to go to the dealer where I spent $400 getting the issue repaired. After checking many forums and reviews online, turns out a lot of fusions had the same issue. Why was this not a recall? My family and I could have used that $400 and put to much better use than to an issue that was completely out of my control and is apparently a common Ford issue. I have been very happy with my car and service at Ford, but this was a huge disappointment and my family will probably not be purchasing another Ford car.

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2:16 am EST
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Ford mistreatment by an employee

Greetings,
I had a bad experience at Kendall Ford in Anchorage, Alaska on November, 28th. My bad experience was the result of the actions of one employee named Steeve, who is employed in parts. I was warned ahead of time about Steeve by a local mechanic who told me that Steeve had hung up on him when he attempted to retrieve parts from Kendall Ford.
I was informed by the mechanic that my car simply wouldn't be ready in several days due to the fact that he could not retrieve the parts needed to install the serpentine belt from Ford, because Steeve hung up the phone on the mechanic, [name removed].
I was very skeptical. I called Kendall Ford myself and sure enough Steeve hung up on me, as well. I later drove to Kendall Ford and purchased the part myself from Steeve at Parts. He was cordial in person until I confronted him about hanging up on myself and [name removed]. His countenance changed and he became abrasive telling me that I could take my complaint elsewhere. I decided that I wasn't going to get anywhere with Steeve and I walked across the room to wait in line to speak with another employee. Steeve began to call at me across the room in a rude tone and began telling me to take my complaint to his boss, if I wanted, and he would give me the phone number of his boss. The customer in front of me spun around with an alarmed look. I decided to leave Kendall Ford because of the heckling employee and the scene he was making.
I'm confused as to why this employee is still with Ford. I have always enjoyed wonderful, friendly service over the years from Ford. Why would a good reputation be risked by the actions of one disgruntled employee?
I seek no compensation, or anything of the like. It would be my hope that this employee would have a change of heart, or would be transferred to another area where customer service isn't needed. I no longer feel comfortable entering the area where Steeve is employed. [name removed] the mechanic may be reached at [removed], for any further details concerning Steeve's actions. Thanks for your time and efforts.

In Sincerity,
[removed]

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7:26 pm EST

Ford service dept at joe cooper ford in tulsa, ok 33rd and sheridan

I was scheduled for 3 weeks to have my transmission looked at in my 2016 Ford Explorer. I had previously taken it in for a few other issue and they couldn't get the transmission looked at for 3 weeks.
I drove over 25 min and when I arrive they say I do not have an appointment. I explained having waited for 3 weeks and then she found my appointment. She then says that the transmission guy quit a week ago. I asked why they didn't contact me to let me know so I wouldn't take off work, drive all the way over only to be told no one bothered to let me know he had left.
She said "I understand your frustration", I said no you do not or you would've done your job and treated me with respect by calling me and not inconveniencing. You do not answer the phone or return phone calls which is horrible but now you can't even let me know not to come in because you can't keep employees.
The dealership is horrible! They have no regard for their customer. It is just sad

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2:10 pm EST

Ford ford fusion car

Dear,
I have a complaint against FORD EGYPT(auto gameel) as i have bought a ford fusion 2017 the car didnot make 900km yet and on my first trip the car temp became too high and reached its max suddenly due to a production malfunction and i asked to replace the car and have a full gurantee on the new one . They refused to do so and dealt with the problem in an un professional way and ignored me totally . I want to have a full gurantee as i want to have confidence in my car as it is un reliable to be driving a car that cost me more than have million egyptian pounds and it have production malfunctions. I have the photos of the problem and it will be attached . Please contact me back
My mobile number: +[protected]
Email: [protected]@gmail.com

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1:50 pm EST

Ford 2016 ford fusion - catastrophic transmission blow out

Wednesday before Thanksgiving, family and I are headed out of town on a 15 hour roadtrip. 200 miles into the trip, car loses acceleration, maxing out at 45mph and wrench service light pops up. Drift off the side of the road, shut car off, turn it back on .. drive off normally - wrench light is gone. 1 mile later, car loses acceleration, maxing out at 25 mph, wrench light pops up, car is now clicking and making a high pitched whine. Pull back over, shut car off, re-start it, wrench goes away .. drive off towards an incline in grade to a driveway. Car will not go up the hill, loses ALL acceleration and slides back down the hill. Come to a stop, turn car off and back on, no lights this time, drive into driveway, attempt to put the car into reverse to back in - car jolts forwards and is accompanied with a loud thud. No lights on in the car. Put car in neutral and push it into the parking space. Called insurance and had car towed to nearest Ford Dealer - Huntersville Ford - on the Friday after Thanksgiving at 9am. Friday end of day, no response from dealer - left 2 messages. Saturday, called 5 times, no response until the service manager got involved. Said maybe have an answer on Monday. Monday morning, dealership returns my phone call and tells me that the transmission is the worst they have seen and it will have to be replaced.

Background: Purchased the car in Sanford, NC back in March 2016 with 11 miles off the lot. Fluids have always been OCD maintained and oil changes every month due to the mileage I drive. Car had 84, 000 miles on it when the transmission blew up. Warranty expired at 72, 000.

Hunterville Ford in NC wants to charge over 3k for a used with barely any warranty and over 6k for a new tranny and cannot help me out with warranty/cost.

Crossroads Ford of Sanford say they cannot help either and it will be all out of pocket.

Ford Motor Company Customer Service (Rhonda) checks recalls, issues or any specials going on that may help with the cost - but to no avail - nothing they can do except for me to pay out of pocket and save the receipts in case hundreds of thousands more complaints come in - enough for a recall, then I MAY be reimbursed.

I have now reached out to Ford Investor Relations and sent an email for a response as well as left a message begging for help.

A 2016 Ford Fusion with 84, 000 miles, babied and in perfect condition down to the threads in the seating, should not have catastrophic transmission damage this early on. Numerous body shops, mechanics and other dealers all agree that that should not have happened and it is very rare that they see that happening under 100k miles. When this occurred, I had my four year old daughter in the back seat, thank God I was in a neighborhood and not going 70mph on a busy highway during Holiday travel, can you imagine losing acceleration in an instant - what that would have done to my child in the backseat?

I am hoping that Ford Motor Company will see that this is so very dangerous and respond to my email and/or phone call in a timely manner. All I want is an explanation for why they would sell me a car that would have unprovoked transmission failure so early on. Is this a defect? Would something of this nature, that could have injured/killed handfuls of people in the wrong environment, enough cause to issue a recall?

Hope to hear from you soon Ford Motor Company.

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12:43 pm EST

Ford purchased a vehicle with a bad transmission and warranty will not cover it

I had purchased a 2012 Ford Focus back in mid October, 2017. Along with the purchase of the car, I also bought a 24, 000mi/2 Year Warranty on the vehicle. They told me this will cover ALL issues with my car so long as I bring it to the dealership I bought it from. When my transmission in my car started failing (barely one week after purchase), the dealership told me that my warranty would not cover any "dry parts" but only "lubricated parts", they also mentioned to me that Ford Focus (my car) and Ford Fiestas currently have a recall on the clutch in the transmission--which is what turned out to be exactly what was wrong with my car after their technician looked at my car and verified it. I asked them why I had to pay money for a repair that was recalled and they told me the recall only lasted for 100, 000 miles. My car was purchased with 115, 00 miles. I feel very cheated. I worked so hard to buy my first 'nice' vehicle and was finally ready for the financial commitment of paying off a $11, 000 car for 6 years and now I am looking at a $1, 500 repair that I do not have the money for. I called the Ford Customer Service Line and told them about my issue and they set up a case for me, but the man over the phone kept saying there's nothing that can be done. I really need help with this issue. If I had known about the recall on the car I bought, I would have never bought it. I can't afford to pay repairs like this, that's why I bought a warranty. The man at the dealership in the service shop told me that Ford would help me with this. So that's why I'm reaching out everywhere trying to get someone to help me.

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11:16 am EST
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Ford takata airbags

I purchased a 2007 Ford Mustang convertible from Bill Currie Ford in Tampa FL and have received several notices from FORD that the Takata Air Bags were defective and needed to be replaced for safety.
I have contacted Bill Currie Ford service department on at least 3 occasions over the past year and I am told they do not have the part(s) to correct the defective air bags. They said that because Takata filed for bankruptcy that Bill Currie Ford can not get the parts.
I cannot in good conscience sell a car knowing its safety condition is a risk without disclosing the safety concern. If I disclose the condition I will likely suffer a large financial loss if I can even sell it.
Please advise what I am supposed to do.

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7:37 pm EST

Ford 2017 ford fusion

Bounce Back Windows.

Every time my wife opens a window she manages to un-program it. It has been back to the dealer a few times and the best they can do is show me how to fix it.

I want to disable it. It is a Safety Hazard. The dealer says it can't be disabled.

She is going down an interstate. It is raining. She is going 65 MPH. she momentarily opens the window and can't close it. Instead of paying COMPLETE attention to her driving, she is fooling around with the window.

She is afraid to open the window in traffic. If someone approaches the car and the window is partially down and she attempts to close it, it will open fully.

The dealer claims all new cars have this feature. She went and checked out an Impala and it doesn't have it.

Google "Ford Bounce Back Windows" and you will find "About 739, 000 results (0.49 seconds)" entries. Mostly on how to reprogram it.

BTW, I filed a NHTSA complaint on it.

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6:30 pm EST

Ford 2014 ford fiesta

I am very dissatisfied with my transmission in my car. I have had several unacceptable issues with this vehicle and have not had it all that long considering what is going wrong. I have had to have the car towed from the middle of a highway intersection because the fuel injector malfunctioned. The part was under warranty, however, because I was in a dangerous location the officer on scene would not allow me to wait for ford towing and I had to pay over $100 to be towed around the block. Approximately two months ago I had to have my entire gear shifter replaced to the cost of over $500 because it was broken. Most recently, however, has been the most frustrating experience because no one can find a solution to the problem. On November 9th my car refused to move even though it was shifted into reverse and I received a message on the dash that the transmission malfunctioned and I need repair immediately, with the wrench light illuminated. The car was towed, the service center reprogrammed the component and I got it back the following day around 2pm. That same night around 9:30 pm the same exact problem came up with the same exact message. Again my car was towed and the service center kept my car for a few days. I was given a loaner car and the technicians tried to recreate the issue. The technicians said they checked for any codes and none were registering. They drove my car 40 miles on one day and 45 the next with no issue. I was given the car back and was able to drive for a few days. Again on November 21st I was stranded in a store parking lot because the same issue occurred with the same message given. The gentlemen at the service center have run many tests and tried to figure out what is wrong to no avail. They even called the hotline to see what else they could possibly try and the response they were given was to give me back my car and to have me come back if it happens again. That is completely unacceptable to me! I have already broken down on three occasions and had to be towed! What has to happen for this issue to be taken seriously? I read reviews and the biggest complaint about the 2014 Fiesta is with the transmission. Clearly there is a big picture issue across the board. Not only is this car only three years old it has less than 50, 000 miles on it. This is not the type of product you should be proud of, or at least you should be concerned with determining why this issue is happening. Now to be very clear, the employees of the service center in Netcong have been amazing. They are going above and beyond to try to help a customer and to be basically blown off by the hotline is ridiculous! The only reason I am even considering keeping myself in a ford is because of the gentlemen at the service center. They are as helpful as can be and even remorseful that they cannot solve the problem. Ford needs to figure out how to resolve what is wrong as well as provide more support to their service center employees. They are amazing, this car is not.

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3:52 pm EST
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Ford 2010 ford f250 6.4 4x4

I would really like someone to contact me. We are very upset and would love some kind of resolution, perhaps some compensation for the repairs we are having to endure.

We have a 2010 Ford F250 6.4 4x4, full leather, sunroof, 4 door, beautiful - expensive - truck. It is used to pull our camper. It is not a joy riding truck and it is not driven every single day. It just turned 108, 000 miles. We have had the oil changed, the transmission and rear-end checked religiously in order to take care of this truck. In June 2017, at around 103K miles, the transmission failed, with no warning. We had to pay out $5400.00 for a new transmission (ordered from Ford).
On Friday, November 24, 2017, at 108K miles, the EGR failed, causing a piston to collapse and send metal into the engine, causing engine failure.
We are now looking at a $15, 000 fix to put in a rebuilt engine (ordered from Ford). We cannot even think about a new engine (which was quoted in excess of $20, 000.)
We are very upset that a truck that is advertised to be the work horse truck
has failed us, not once, but twice, since the Ford 100K mile warranty ran out. We are fortunate that we had a little bit of a extended warranty that help to cover a small portion of the transmission fix. Our camper is a 2013
fifth wheel, that weighs about 13K lbs empty. My husband is a fanatic about watching the weight and we have been diligent where that is concerned.
We are doing research and finding that the EGR failures are not uncommon on this truck. So, what is FORD doing to rectify this situation? I dare say I would be very skeptical to purchase another Ford Heavy Duty Truck, though we have always had a Ford product in our driveway. We have enjoyed this truck, and yes, we bought it for a purpose, and it has failed us.
I can send receipts and records for all of the service, the transmission work,
and in about a week, I can send in a very heavy receipt when I pay the $15K dollars to get my truck our of the shop.
I would just like someone to tell me why this heavy duty truck, with only 108K miles has failed us, not once, but twice - two major fixes. I have to say I may have to warn off friends and family from Ford products unless we can get some kind of resolution.

Thank you.
Karen and Bill Eastwood

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Shaun R.
, US
Nov 27, 2017 11:40 pm EST

108, 000 miles is quite a bit isn't it?

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pobarjenkins
Minneapolis, US
Nov 27, 2017 4:38 pm EST
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This website is a public consumer complaints board and is not directly affiliated with Ford. You may want to contact them directly as they will most likely not see your complaint here.

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2:34 pm EST
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Ford ford warranty will not cover my repairs on my f-350’s broken crankshaft

On oct. 16th I left my truck at the bishop ca ford dealer for repairs. 5 weeks later the dealer diagnosed my problem and asked me for service recocords. Today nov. 27th bishop ford calls me and states my warranty will not honor my repairs due to lack of oil changes. I disagree with the neglect in service the warranty has stated I am responsible for. This was the second submission to ford esb warranty and the second denial for repair in five days. The warranty person who has contacted me has placed my vehicle in the severe wear category due to their assumption I tow a trailer often which in turn requires more frequent oil changes. I have only towed my trailer 3 times since I have had my truck which I have bought brand new back in 2012. So their assumptions are subjective and not fact based. Anyways under normal wear as stated in the service manual my engine hours are below the requirements for service. I am hoping someone can help me with this because the repair bills are around 17, 000 dollars which is very expensive and a price I cannot afford at this time. I have purchased 5 brand new trucks from ford dealerships in the past and I have never been so upset with service and warranty as I am now. I'm an army veteran and an Emt by trade so that being said I do not make a lot of money. The diagnosis ford bishop gave me was a broken crankshaft and a new motor will need to be placed to fix this problem. The ford 6.7 diesel f-350 year 2010 and 2011 have this known crankshaft issue so I feel lack of maintanance is not the reason why my crankshaft went out on my truck. Please someone get back to me ASAP as bishop ford would like me to either pay for the fix or remove my truck from their property and they are located 300 miles from my home. My truck has been there for six weeks and one day without resolve. My number is [protected] and my truck vin is thank you kindly for any help

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2:37 pm EST

Ford 2017 ford escape

I have own fords all my life. My wife's last 7 our 8 cars have been fords and my last 2 trucks have been fords. Love ford products but the ford escape we own now sounds like its falling apart going down the road. Worst vehicle i have ever owned for road noise and rattles. To me it is almost like a lemon to me. Wich i could get my money back were we could try a different ford.

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11:01 am EST
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Ford customer service

Customer Complaint - against service manager Nick Fisher
Customer #211052
Invoice 388861
Edward Murrell
4655 Forest Creek Lane
Lithonia, GA 30038

Dear Sir/Madam,
I am writing today to complain of the extremely poor service and treatment I received from your service department manager Nick Fisher on November 24, 2017 around 7:25 AM at Courtesy Ford of Conyers. This manager treated me with great disrespect as a customer and made me feel like he was being very discriminatory.
I brought my vehicle into the Conyers, GA Ford dealership service area due to transmission problems again. Back in January 18, 2017 I replaced a transmission in my 2006 Ford Explorer which cost me $4, 269.90. The transmission has started to whine when I start it up, slip gears, leak fluid in my garage, jerk, and change gear while driving. I was attempting to explained this to the Nick and he was very very condescending like he really did care. I advised him that I was going to complain to the corporate office of Ford and he proclaimed that Courtesy of Conyers was a private company and to go ahead. This is unacceptable and an inconvenience to me as a customer. In addition, when I originally had this work done in January 2017 I had to return the vehicle because when I picked it up it was not repaired correct and I dealt with advisor Kennard Smith. I wrote a complaint letter back then to the manager regarding my relationship with this company. I have never encountered such horrible service treatment before.
I trust this is not the way Courtesy Ford of Conyers wishes to conduct business with valued customers.
I am requesting that a copy of this complaint to be sent and filed with the highest Ford Corporate office.

Respectfully,

Edward Murrell

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Update by Edward Murrell
Nov 28, 2017 4:26 pm EST

Courtesy Ford of Conyers the most worst customer service department I have ever experienced in my entire life. They get a zero score. From service manager to service advisor Kennard Smith I called for a status repair on my vehicle and he said I’ll call you right back and I never received a call back. Horrible service service

Update by Edward Murrell
Nov 24, 2017 11:03 am EST

Customer Complaint - against service manager Nick Fisher
Customer #211052
Invoice 388861
Edward Murrell
4655 Forest Creek Lane
Lithonia, GA 30038

Dear Sir/Madam,
I am writing today to complain of the extremely poor service and treatment I received from your service department manager Nick Fisher on November 24, 2017 around 7:25 AM at Courtesy Ford of Conyers. This manager treated me with great disrespect as a customer and made me feel like he was being very discriminatory.
I brought my vehicle into the Conyers, GA Ford dealership service area due to transmission problems again. Back in January 18, 2017 I replaced a transmission in my 2006 Ford Explorer which cost me $4, 269.90. The transmission has started to whine when I start it up, slip gears, leak fluid in my garage, jerk, and change gear while driving. I was attempting to explained this to the Nick and he was very very condescending like he really did care. I advised him that I was going to complain to the corporate office of Ford and he proclaimed that Courtesy of Conyers was a private company and to go ahead. This is unacceptable and an inconvenience to me as a customer. In addition, when I originally had this work done in January 2017 I had to return the vehicle because when I picked it up it was not repaired correct and I dealt with advisor Kennard Smith. I wrote a complaint letter back then to the manager regarding my relationship with this company. I have never encountered such horrible service treatment before.
I trust this is not the way Courtesy Ford of Conyers wishes to conduct business with valued customers.
I am requesting that a copy of this complaint to be sent and filed with the highest Ford Corporate office.

Respectfully,

Edward Murrell

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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