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Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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M
10:54 am EDT

Ford f-150 nampa id service issue

Michael Collins
[protected]
[protected]@gmail.com

09/18/2017

Corwin Ford
5707 E. Gate BLVD
Nampa
ID, 83687

Dear Sir/Madam

Re: (2015 F-150)

On (11/25/2015) I purchased a motor vehicle from said dealership (2015 Ford F-150). Unfortunately, the vehicle has not been satisfactory because, within the first 1, 200 miles I had taken it into 2 dealerships to diagnose a clunk, of course they knew right away what the issue was, 2- piece drive shaft. Unfortunately my truck does not have the two- piece which eventually meant THERE WAS NO ISSUE go figure. I continued to drive my vehicle as needed for work and to make the payment, the problem had progressed to a point where I was certain there would be denying an issue. So I took the vehicle in for a drivability issue Stabil Track kept coming on, I was told this is spark plugs and filters and oh by the way these are not covered and will be $850.00 to install. I concede and ask them to make certain they take it for a road test. I was assured this would happen and was told it did happen and all was fine.

Next morning I leave for work, guess what that same issue again, took it back to the dealership (12 hours from picking it up the first time- 3 days in the shop) I asked what exactly had I paid for and was assured that was the issue, I asked the rep to please go for a ride, before we could leave the parking lot, she was telling me to go back something is coming apart and is wrong. Was told it was a vacuum line to the front 4wd hub, my truck spends the next 6 days in the shop (we are up to 9 now).

When I pick it up all seems fine, I drove it home parked for the night, and go to leave for work. I made it from Nampa to Mountain Home before YUP same issue again. Called and left messages at all levels of Corwin no response given in 2 hrs, my wife called and asked for someone to call me and told them of the situation, of course no one received the voicemail's from 2 hrs. ago, I was instructed to call roadside and have it towed (09/11) in to Mountain Home Auto Ranch, which I did. Of course never a loaner car available, I had to call my wife to leave work and make the 140 mile drive to come and pick me up. I had received a voicemail from the Mountain Home Auto Ranch on 09/14 asking for a call back, I tried with no response so on 09/15 I made the 140 mile drive to try and get a response from someone. There was miscommunication and the back breaks checked out fine, I then proceed to inform them the issue is in the front axle and to check what exactly Corwin had fixed as this was still the problem. I did ask them to write that there was no issue with my truck and that I would take it from them right then. They said let them look into it, it is now 09/19 with no communication had (8 days-17 shop total)

I would appreciate it if you could organize to have the problem fixed/use another repairer to fix the problem by (09/22). As I am sure you can appreciate, I rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur additional cost (I have now lost $2, 250 in weekly truck allowance from my employer as well as 4 days loss wages @ 51.00 an hour $1, 632, not to mention my wife's loss and time. So who is making my $750 Truck payment and when will I be reimbursed for the performance misdiagnose?

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by (09/22), I will consider taking further action to resolve the complaint via the Attorney General's Office (Consumer Protection Law i.e. Idaho Lemon Law).

Michael Collins

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J
8:47 pm EDT

Ford java

Unblock it. Sure turn it off "by default" but don't ban it. Companies rely on java programs, and to just have you up and out ban java completely is a big [protected]@king problem for it people that supported firefox as the primary browser. Let us turn it on! You speak of "free and open internet" but you outright ban protocols? What the hell is wrong with you?

I've edited this, and please stop being [censored]bags about java.

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Larry Litton
, US
Sep 20, 2017 8:17 am EDT

this is poor service ford is the worest

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8:20 pm EDT

Ford 2008 ford edge limited

2008 Ford Edge Limited

700km - replace drive shaft the was manufactured in Mexico and wasn’t balanced - replaced under warranty
2, 000km - oil drops from transfer case dripped on hot muffler and was smoking into the vehicle - replaced seal under warranty
10, 000km - flux in the Heater core caused there to be no heat. This occurred in the middle of winter and I had to wait over a month with no heat. - flushed under warranty
20, 000km - heater still didn’t work and had to be flushed again. Heater never did work properly - flushed under warranty
80, 000km - rear axle was leaking, I used brake fluid to clean the vent to correct
90, 000km - Front end making noise to to dealer and they changed front sway bars - this seem to make it worse and when turned left at slow speed it sounded like the front wheel was going to fall off - constantly grunting and growning.
100, 000km - Transmission started shifting erratically - at slow speed it would shift stuttering for no reason and at high speed acceleration it would a loud clunk - TPS and OSS sensors need to be changed?
120, 000km - SOLD

A couple of weeks ago I was able to sell this vehicle off and that will be the last I see of Ford.

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9:55 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Ford - Ford escape 2017 repair issues - paint peeling

We are now into six months of trying to get Ford to fix our Escape. Case number 5 is open right now. In April paint started peeling on driver door Byerly Ford in Louisville, KY said it was from dirt in paint and passenger door had what they called a stamp in the door both noted as Ford Factory Defects. We have had two repairs at Byerly with the last repair...

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C
7:50 am EDT

Ford misty windscreen & engine problem (no solution given after ten times trying!)

Read this before buying Ford Car if you don't want to spend years to repair your car!

Dear all readers, I would like to share my real story here to inform the public how Ford Motor treats the customer after sales service. I provide all the essential info to all of you, after all, you judge is it worth to buy Ford car. Whatever I share over here are all true incidents and worth to be read to avoid mishaps happen to you.

Details:
Purchase date: 16 Aug 2014
Car Model : FORD RANGER 2.2L XL LO-RIDER
Dealer : SNS Kembara Utama Sdn Bhd
Location : Ipoh, Perak.

Issues :
1. The main problem of this car is the misty windscreen, I have been sending this car to SNS Kembara Utama for more than 10 times in 3 years, it is so ridiculous they failed to settle one minor issue after 10 times trying. Few technicians from Headquarter tried, but still failed to diagnose the root cause.

2. The funniest thing is the excuse given by the Dennis Fong (Zone manager), he said misty windscreen is the special design of Ford Motor, it is common to drive with misty windscreen during the journey. I purposely made the recording as evidence (even I can use it in a court case). Meaning to say, misty windscreen blocks the driver during driving is absolutely all right, no issue at all. (I ATTACH RECORDING FOR YOUR ATTENTION ).

3. The rude attitude of the director of SNS Kembara Utama. His name is Syed Nasrul Azmi.The director failed to solve the consumer's problem and kick the ball to third parties. After three years nonstop car servicing at the same place, same excuse given, it sufficiently proved that Syed Nasrul Azmi is such a poor director in solving the problem, I am wondering how this company got the license from Sime Darby, a big question to think about.

4. After 3 years struggling, SNS suggested I sell the car to the second hand car dealer, and a new car was provided (year 2016), all the car instalment procedure has to start all over again. After a few days, the same problem occurred unexpectedly, misty windscreen problem again and the worst thing is I must drive not more than 60km/hour with the NEW CAR. I'm totally speechless, salute on Ford service and arrangement!

Friends, I am sharing my story here is not meant to take revenge, but to tell the public the service quality of Ford in Malaysia, don't be the next victim! Lastly, imagine you were in my shoes, what is your feeling after years of servicing yet you are paying monthly car instalment! Even though my car price doesn't fall under luxury category, but is it how to treat a customer, be a responsible dealer!

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Update by Chee Teng
Sep 17, 2017 6:19 am EDT

Dear Sir / Madam,
I bought FORD RANGER 2.2L XL LO-RIDER Car model in year 2014, exact date was 16 August 2014. The chassis number is MNBLMFE00FW281416, Engine Number is P4AT1190709.In year 2015, I realised that the car wasn’t function in a proper way, the windscreen and engine had some issues. I sent my car to the workshop – SNS Kembara Utama Sdn Bhd (Ford dealer in Perak State) and seek help from them to find out the root cause. I have been sending my car to SNS Kembara Utama Sdn Bhd for almost 3 years [protected]), same problem still existing and all the technicians failed to solve it out. Even the director (Syed Nasrul Azmi) of SNS Kembara Utama Sdn Bhd failed to provide solutions and good explanation to me, I am wondering how SNS got the dealership from SIME DARBY or Ford Motor, the quality is so ……….(I can’t describe it). I attach copy of repair copy for your reference, how ridiculous Ford Motor failed to repair one minor issue after 10 times trying!

Due to the misty windscreen, I faced problem when driving and no one can provide assistance on this matter. After that, I decided to report this issue to headquarter Sime Darby in KL. Yes, headquarter sent technicians to Perak and fix my car. However, everything wasn’t run smoothly and again they failed to resolve the misty windscreen issue. I am curious why Ford technician failed to fix Ford vehicle problem, this is a big question mark that Ford Motor has to investigate.

Lastly, SNS suggested I sell off the car to second hand car dealership and a new car will be given by SNS Kembara Utama Sdn Bhd if Ford technician failed to fix the misty windscreen issue. After few times trying, they surrendered and a new car was given, car model is FORD RANGER XLT 2.2L auto year 2016. I thought everything was settled. Out of my expectation, worst thing came, the new car has the same problem, misty windscreen and default engine problem again! I was fed up, I can’t drive more than 60km on the road, or else ‘tok-tok’ voice will be generated. I called SIME DARBY AUTO CONNEXION SDN BHD, the person in charge is Dennis Fong (zone manager), email address is dennis.fong.jiazhi@simedarby.com. He replied misty windscreen is feature of Ford car, no one can question it! I purposely made a recording to tell Ford Motor how the dealership in Malaysia handles cases (You may find the attached recording!).

The purpose of writing this letter is to inform Ford Motor this unfair issue in Malaysia, hope Ford Motor can rectify this issue as soon as possible. Again, I will share this issues in social media to alert public how Ford Motor serve the customers. After three years struggling on the same problem, I have no trust on Ford Motor, I request refund from Ford Motor because Ford Car don’t worth a cent as it failed to satisfy user’s need!

Thank you very much and hope to receive positive response from you soonest.

Regards,
Miss Cheong
(+6)[protected]

Update by Chee Teng
Sep 17, 2017 8:09 am EDT

请先阅读这篇文章,如果您不想花几年时间来修理您的车!这是关于福特汽车(FORD)

各位,我想在这里分享我的真实故事,告知公众福特汽车(FORD)如何对待客户,售后服务。我向所有人提供所有必要的信息来判断,这一切都是真实的事件,值得我们阅读,以避免你自己也遇到同样事情。

细节:
购买日期:2014年8月16日
汽车型号:FORD RANGER 2.2L XL LO-RIDER
经销商:SNS Kembara Utama Sdn Bhd
位置:怡保,霹雳。

问题:
1. 这款车的主要问题是有挡风玻璃有太多的雾水(MISTY WINDSCREEN),我在三年内一直把这辆车送到SNS Kembara Utama来 回十多次。这真的太可笑,FORD尝试超过10次也未能解决那个小问题。总部技术员尝试,但仍未能诊断根本原因。

2. 最有趣的是有位区域经理DENNIS FONG给的借口是雾水挡风玻璃(MISTY WINDSCREEN)是福特Ford的特殊设计。我特意做录音以作为证据(甚至可以用于法庭诉讼)。他的意思是说,雾水挡风玻璃在驾驶过程中阻挡司机是绝对正确的,根本没有问题。 [可以聆听录音]。

3. SNS Kembara Utama的DIRECTOR 态度超烂的。他是Syed Nasrul Azmi,他未能解决消费者的问题,把球踢开,没正视真正问题。经过三年不间断的汽车维修,在同一个地方,同样的借口, Syed Nasrul Azmi 还是不能解决这个小问题,如此糟糕的主管,我想知道这家公司是如何获得Sime Darby的DEALERSHIP,这是一个很大的问题,想想。

4. 经过多次投诉,SNS建议卖给二手车商,并提供一辆同款新车(2016年),供车手续又得重复。不过,几天后,同样的问题又发生了,雾水挡风玻璃问题又一次出现,最糟糕的新车开车时速不超过60公里?!我完全无语,对福特FORD的服务和安排敬佩!!

朋友,我在这里分享我的故事不是要报复,而是告诉公众马来西亚福特的服务质量,不要成为下一个受害者!最后,想象,你每月要支付汽车分期付款,你拿到的是什么?!虽然我的汽车价格不属于豪华类,但是如何对待客户,最起码也要成为负责任的经销商!总结,买福特汽车(FORD)是赔了夫人又折兵的苦差!

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6:29 am EDT
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Ford 2008 super duty diesel truck

Since our Ford diesel engine (6.4) crashed and burned on September 30, 2017, 400 miles from home, we have been searching for a replacement truck to pull our 5th wheel. The Ford Dealership gave us $6000 for our truck after telling us a new engine would cost $18, 000. Why would be we want another 6.4 engine? We would had rather gotten the Kelly Blue Book value of $22, 000 before the engine blew. Now that would have made a difference. But because of that 6.4 diesel engine we lost the value of our truck. It had only 84, 000 miles. Our 6.4 engine was rebuilt two years ago for $5, 300. We were 1000 miles from home and there was only 65, 000 miles on the truck. Basically we got less that 20, 000 miles on the rebuilt engine. Wow, I haven’t thought about it that way! After that repair Ford said we would have no more problems with that engine. I wrote Ford 3 different times when the head gaskets leaked and the engine was rebuilt. I was ask to quit writing Ford.

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1:44 pm EDT
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Ford 2010 mustang gt

blend door actuator ... I have to wonder why this problem continues. I first took my car in with 22k miles (past warranty) and was told $1500 to repair. I already paid for this repair on my mother Grand Marquis. I love my car but it bothers me every time I hear the noise. You should have fixed this for parts only. I was told to contact Ford, I did with no answer. Taking in for routine service but again this bothers me. I now have only 32k miles on my car but my husband tells me to get rid of it for a Camero! I just can't drive a Chevy.

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7:49 pm EDT
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Ford 6.4 powerstroke

Hello, I have a 2008 f -350 6.4 powerstroke with 127000 miles on it. It lost power and it has a p0087 code. I took it to a Ford specific shop, they told me that it needs a complete fuel system replacement, at a cost of$10, 000. I still owe money on the truck. I can't fathom how an American made diesel can need this much work done with this few miles. The owner of the shop said that he's seen this a lot. I make my living with my truck, and now I'm dead in the water. I don't know what to do, please help. Dave [protected]

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4:24 pm EDT
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Ford parts department anderson ford lincoln nebraska - north store on n 27th street

I called in a order of flywheel bolts last week for my 2014 Ford Fiesta ST. I spoke with Shelby. She didn't ask for VIN number. She said parts were in stock. I went in to pick them up. They were the incorrect bolts. They gave me base model bolts. Had to reoder them. Submitted another order Monday for same car. Parts were ordered with Mike. VIN number was provided after I told him he needs it because they order the wrong parts EVERYTIME. Jessica called me yesterday to say the parts were in. I asked if she was sure because I ordered a lot of items and they were not all due yet. She confirmed all parts were there. My husband just got back from trying to pick up the parts. Not all the parts are there. Wrong parts were ordered. AGAIN. Now I have to wait another week until I get the correct parts. They said the last of them should be in the 22nd. This is [censored]. I shouldn't have to make multiple trips to get the parts I need and make a 60 mile round trip at my expense for it. Your employees need to pull their heads out of their [censored] and learn how to order the correct parts. This is not my first issue with Anderson Ford. I have yet to have a good visit there and have yet to have the correct items ordered. Train your people so this stops happening.

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12:13 pm EDT

Ford 2016 ford f350, fx4 diesel 6.7 liter

This truck is kept in the garage all year long and used for family functions it currently has 7600 miles on it and I've owned it one year now, ... Monday Sep. 04, 2017 on our way to great lakes crossings I noticed the battery light come on in the dash and it turned off a couple of times, seemed to drive fine, then on the way home the same thing so I took it into Imlay City Ford dealership where I bought it and have it checked out. They first said they swapped out the alternator but still had the same light coming on, they contacted Ford technical service and they had them check on the electrical system. None the less come Friday I said I need to have my truck to pick up wood pellets on sale that weekend, they said you can take it home for the weekend because everything seems fine except for the light, OK. take it home (roughly 8 miles) and then saturday after work I get home and try to start the truck and NOTHING, dead as a door knob ! I subdued my anger and tried to jump start it with the M934A2 military truck, and holy smokes it would only "click" when I turned the key ! oh yeah, now I don't believe a $70, 000 truck should act that way... I took one of my vacation day Monday, September 11th, 2017 due to the fact that the truck was going to have be pushed out from the garage in order to load it on the tow truck, takes two good men to push an F350... It is now
Wednesday, September 13, 2017 and no one still knows what is wrong with it !? are you serious !? to top this whole debockle off it is the "michigan youth hunt" this weekend and my two youngest are dreaming of hunting and there is no way we can go with out a truck...! Do you realize that the Imlay City Ford won't help us out what so ever !?!?!?!? No wonder people are changing to another manufacturer ! SHAME ON YOU THE MANAGEMENT OF FORD MOTOR COMPANY FOR ALLOWING THIS TO CONTINUE ! IMLAY CITY FORD IS TRYING TO GET ME INOT ANOTHER TRUCK TO REMEDY THIS SITUATION AND SO I CAN TAKE MY KIDS HUNTING !?!?!? ARE YOU SERIOUS !?!?!?!

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3:24 pm EDT

Ford refusal to perform recall

Last week my daughter (I am Fred Jakubowski, her father) bought a 2012 Ford Fiesta SEL Titanium from Mid-city Subaru Chicago Il, they said the warranty call FORD. I did today, customer service, she said the car had no warranty becuase the mileage on the car had 46, 317 miles on itm but call Ford extended warranty. I did this and talked to:
Maria Iacobelli
Ford Protect
Direct Line : [protected]
FAX +[protected]... She said she could sell me a warranty, and she also said that there is 2 re-calls on this car, call Ford dealer to have them both fixed for free. I called a dealer: SERVICE DEALER
Fox Ford Lincoln
View Dealer Website
Schedule Service
CALL
[protected]

VISIT
2501 North Elston Avenue
Chicago, IL [protected]
Jeremy answered the phone, I told him about the re-calls and he stated they will not do the recalls because they have not broke yet! So I called Ford Customer Service back and they called this Co and she said the same thing to me, they cannot fix the re-calls!
Could you explain to me what if my daughter is driving this car, has an accident, God forbid gets killed, because one of these recalls was not fixed?

Case # CAS13093159.

Olease respond...

Frederick Jakubowski
4838 N. Moody Ave
Chicago Il 60630
[protected]@sbcglobal.net

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8:10 am EDT

Ford wiring/electronic system

My name is Valerie and I purchased my 2013 Ford Focus new and it will be 5 years on Black Friday. For the past year and change (almost 2 years), I've had repeated problems with the Transmission---from shuttering to acceleration to replacement of the Catalytic Converter, etc.; the wiring/electronic system---from the trunk not opening, yet the open trunk light was always on to brake lights sometimes working but the brake fault light coming on occasionally to the steering system shutting down while I'm driving (steering fault light came on at the exact same time), no prior warning. I have clearly seen dozens of complaints along these same lines, yet ford won't fix them. I'm in the process of securing a Honda or Nissan (again) and won't likely deviate again. It will always be something else with this car, not worth the money. American auto companies need to step up or get out of the game. Shame on you Ford!
Oh, and I need to say that I did purchase the extended warranty (125k), but the transmission problems actually started before 100k miles.

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2:36 am EDT

Ford ford figo in india

This is very substaintial car, with lot of recomplaints specially with AIR CONDITIONING, Last three year minimum 10 times fault in AC or some other.
Dublicate parts are used and untrained staff does not know how to repair it.
Will not take ford again and will not recomend anyone. i have complaint to ford india also but no responce from them.
Thanks
Harish
[protected]

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6:19 pm EDT
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Ford 2014 ford focus transmission issue vin# 1fadp3k28el455865

To whom it may concern

On 9/7 as my wife and I were returning home from Las Vegas, Nevada, my wife heard a sound coming from the engine and minutes later a message on the dashboard came on stating " transmission fault service now" . We we're approximately 30 miles from Vegas and stopped in the City of Jean, Nevada. We called Hemborg Ford in Norco, Calif, where I normally get my car serviced. Spoke Luis Svc Advisor, who suggested we not drive the car home and contact the nearest Ford dealer in Las Vegas and contact to Ford road side assistance.

In spoke to Representative Victoria and Manager Angela in Roadside Assistance who advised the car would need to be taken to the closest dealer which was Ford Country in Henderson Nevada. I spoke with Service Advisor Michael and Service Mgr John at Ford Country who also strongly recommend not to drive the car home. Since it was late afternoon we were not able to make it back to the dealer by closing until next morning on Thursday, September 8, 2017 to have the car diagnosed.

Due to the issue with the car we were forced to stay two extra days in Las Vegas until the car was diagnosed, repaired and tested until September 9, 2017.

At this time, we are requesting a repurchase of my vehicle 2014 Ford Focus VIN# 1DADP3K28EL455865 due to pending Ford Transmission Settlement Claim ID # [protected] and for our unexpected expenses since we were unable to get back home to California.

If additional information is required, please feel free to contact me directly at the phone number listed below.

Thank you,

Victor Garcia
[protected]
[protected]@sbcglobal.net

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CitrusCitrus
, US
Sep 12, 2017 8:17 am EDT

Unfortunately, the transmission issues with the Ford Focus are abundant and reoccurring. I have been having transmission issues off and on, for close to two years now. Ford knows, but will only due when forced or caught. I sympathize. Good luck.

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3:31 pm EDT

Ford inadequate service on commercial vehicles

this is a copy of my service complaint to Sunrise Ford in North Hollywood. My company has Three Transit vans and a new Fusion ECO in service. This kind of service does not bode well for future Ford Purchases. Bob Rand [protected]@isdla.com

Dennis – I purchased two new Transit vans from Sunrise 18 months ago. I am planning another purchase this spring. Unless your service improves, Galpin will get our purchase and service business in the future.

We recently needed service on our 2013 van several weeks ago for a problem that needed immediate attention. I called your service department and was told the first available appointment was three weeks out -even after explaining that this is a work truck and that we could not afford to have it idled for three weeks. We called Galpin – They got it in the next morning and had it repaired and back on the road that afternoon.

We got a recall notice on our 2015 vans for replacement of the sliding door latch. We were told that we needed to leave it for the day and again it would be several weeks out. We called back and talked to a service advisor and told him that we wanted to wait on the repair as it was only a 15 minute job. He made an appointment for today at 10:30 – I even received an confirmation email to that effect. Today, my employee had the van there for the appointment at 10:30 and was told there was no appointment and he could not wait on the repair but would have to leave the van! He was irritated that he wasted time to drive to your service department for a 15 minute latch swap and was told he had no appointment and nothing could be done.

This level of service is unacceptable and believe me our company will find a dealer who will take better care of its own customers in the future. I intend to send a copy of this to our salesman and to Ford for their review. I believe that this should serve as a warning to you to compete for service customers or they will take their business to a dealer who cares.

Robert A Rand, Managing Partner, ISD
Sent from Mail for Windows 10

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6:06 pm EDT
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Ford 2012 ford f 150 with peeling paint

Since I am unable to write to the CEO & President of Ford Motor Co, Mr. Williams Clay Ford Jr. nor Mr. Joesph R Hinrichs, I will begin. I have a 2012 Ford F150 Super Cab that the paint is peeling off on, I have seen numerous complaints about this and have been to the dealer twice on this subject. On both occasions they have contacted Ford and were told that it is not covered. I also have contacted Ford Motor Co and have been told the same. Why hasn't this issue been addressed by Ford ? I have been reading the annual report from 2016 and in it there are some interesting statements, such as "We do not depend on any SINGLE customer or a FEW customers to the extent that the loss of such customers would have a material adverse effect on our business" Where I work I am responsible for making EVERYONE I come in contact with like my family. I also quote Mr Ford, in his May 3 2017 letter " Nothing is more important to me than our reputation as a family company that people TRUST to do the right thing" Your listed as one of The World's most ETHICAL co's 2016, I think not, when you do not stand behind your products. Do the RIGHT THING and address the paint
issue that you know you have with your vehicles.

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5:57 pm EDT

Ford formal complaint, rudest transmission mechanic ever

My name is Janis Culbertson. I live in Reno, NV. I received a letter in the mail about a Class Action Law Suite for a faulty transmission switch on Focus and Fiesta from [protected]. I just purchase a 2015 Fiesta a year ago. I have taken it in per the suits request for the shuttering and slipping I have been experiencing in Oct of 2016. It was fine for awhile and it is now doing the same thing, and was told to take it in under this Class Action Suit. When I tried to make and appointment to do so, Sept, 5, 2017, the transmission mechanic named Todd from Capital Ford in Carson City, NV. was extremely rude with an attitude that there is nothing wrong with the transmission and I was only looking for suing Ford like everyone else. I was appalled and said then why did I get this notice. Todd the tells me people are just focusing on suing Ford and if you have and automatic transmission with with a manual clutch IT IS GOING TO HOP AND SHUTTER. I proceed to tell him I may be an old woman but I know when a car does not feel right and wanted it checked out at no cost. He kept arguing that he most likely won't find anything wrong and I will have to owe him $128 for the service. The again he said, What is it you are trying to get out of this? Again, I was appalled that him or anyone else has the right to talk to someone that has a problem. I was doing what the notice has told me and also the lawyer that is involved in the case.
I believe this transmission mechanic needs to be dealt with. I did not deserve this verbal abuse from a mechanic. I hope something can be done. If he talks to me in this manner you know he has done before to someone else. I would appreciate any reprimand you deem necessary. This is not right and needs to be dealt with. He did finally make and appointment for me, 15 minutes later but I have since canceled because I don't want someone like that to look at my car.
This is outrages if this is how you deal with a customer.
Janis Culbertson
6330 E Cree Ct
Reno, NV 89433
[protected]@msn.com
[protected]

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Update by janis1954
Sep 10, 2017 6:00 pm EDT

My name is Janis Culbertson. I live in Reno, NV. I received a letter in the mail about a Class Action Law Suite for a faulty transmission switch on Focus and Fiesta from [protected]. I just purchase a 2015 Fiesta a year ago. I have taken it in per the suits request for the shuttering and slipping I have been experiencing in Oct of 2016. It was fine for awhile and it is now doing the same thing, and was told to take it in under this Class Action Suit. When I tried to make and appointment to do so, Sept, 5, 2017, the transmission mechanic named Todd from Capital Ford in Carson City, NV. was extremely rude with an attitude that there is nothing wrong with the transmission and I was only looking for suing Ford like everyone else. I was appalled and said then why did I get this notice. Todd the tells me people are just focusing on suing Ford and if you have and automatic transmission with with a manual clutch IT IS GOING TO HOP AND SHUTTER. I proceed to tell him I may be an old woman but I know when a car does not feel right and wanted it checked out at no cost. He kept arguing that he most likely won't find anything wrong and I will have to owe him $128 for the service. The again he said, What is it you are trying to get out of this? Again, I was appalled that him or anyone else has the right to talk to someone that has a problem. I was doing what the notice has told me and also the lawyer that is involved in the case.
I believe this transmission mechanic needs to be dealt with. I did not deserve this verbal abuse from a mechanic. I hope something can be done. If he talks to me in this manner you know he has done before to someone else. I would appreciate any reprimand you deem necessary. This is not right and needs to be dealt with. He did finally make and appointment for me, 15 minutes later but I have since canceled because I don't want someone like that to look at my car.
This is outrages if this is how you deal with a customer.
Janis Culbertson
6330 E Cree Ct
Reno, NV 89433
jculbertson283@msn.com
[protected]

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11:15 am EDT

Ford why the airbags didn't go off in an accident

My Daughter had an accident about 4 weeks ago in a ford fiesta the car she was in was only going 50 miles and hour and the air bags in the side and back of the car did not go off also the rear setbelt ancer point broke in the impact and the rear passenger went forward into her seat fracturing her spine the car was a 2013 model and I have found out since that the 2012 models had this fault and the cars were not withdrawn, I will be looking into this and I know that a complant has be mad to ford but my daughter and also Watchdog has been contected. I would hope that this matter will be looked into by you.

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6:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2003 xr6 turbo sedan connecting towbar

After recently purchasing my first ford second hand i was over the moon i finally got my dream car a ford and after driving it i felt the same however i have a trailer and my ford didnt have a towbar so seemed straight forward went and got myself a towbar set up and much to my dissapointment when i tried screwing the bolts in realised ford had not even made thread to screw in any of the 4 holes surely this is a mistake second i dont understand why a car would be manufactured in the way water seeps into the the boot when raining and is trapped upper sides of guards causing the only thing it can rust myself and a few of my mates all went out and got ba xr6 turbos and ba xr8 and we all had rust damage same spots in boot seems strange surely this would be known and im sure little effort could of been made to prevent such damage i love fords and will always be a ford man i just needed to get this off my chest all the best
Steven hobbs

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11:07 pm EDT

Ford faulty door latch

This is regarding an issue with the reference number 44013.

Today is the 5th day since I have raised my complaint! And there is no response from Ford whatsoever. I received a message yesterday from Premier Motors saying that the car is ready for collection, meaning I also need to pay for parts and services.
According to the Ford official website and Gulf News newspaper (http://gulfnews.com/business/sectors/automotives/ford-recalls-570k-vehicles-for-fire-risk-door-latch-trouble-1.2002738) The company also is adding 211, 000 vehicles to a 2015 recall to replace faulty door latches. That recall covers the 2014 Fiesta and the 2013 and 2014 Fusion and Lincoln MKZ. The expansion brings the total from the 2015 recall to nearly 757, 000.
My car with VIN WF0BK1DBXDCM65682 was manufactures in Germany and sold in the UAE. I do not understand why I need to explain this over again, considering the facts are straight forward. It is also a second issue within two weeks, considering that my car has always been serviced at the authorized dealer.
Please, conduct an investigation.

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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