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Ford Motor Company / ford oil change & maintenance

1 Indianapolis, IN & Lake Wales, Florida, United States

Purchase a 2018 Ford Escape from Tom Woods on Oct 24, 2017 from Ervin Scott. He stated my oil change & maintenance agreement could be used in Florida because I was moving. Called CJ Holtry on Oct 11, 2018@Tom Woods to verify the plan. Never received a call back from him. Sent a complaint to the President's office of Tom Wood Ford and received a call back on Oct 16th was advised my plan for oil changes and maintenance was good in Florida the dealership here could look it up in Oasis. Called Weikert Ford Nov. 8th spoke to Dana advised I had a oil change and maintenance plan through Ford. Took my car in to Weikert Ford Nov. 9th for an oil change & tire rotation. Service advisor was Rob Venters. When I went to the cashier she stated I should have told them I had an plan and I told her I did, I told Dana when I made the appointment. She sent me back to Rob he asked did I have my paperwork with me. Seriously, who rides around with the paperwork in their car? He sent me back to the cashier and stated I had to pay and let Ford reimburse me. Not one person at Weikert Ford looked up the information in Oasis. Either Tom Woods or Weikert Ford is lying about my coverage. I need to know what I am covered for. Vin: 1FMCU0F78JUA08486, Grace Gaines [protected]. Your assistance would be greatly appreciated. Thanks

Nov 9, 2018

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