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Ford Motor Company / ford focus

1 Grosse Pointe, MI, United States

We have been trying to get help with a car we purchased in 2015. It has been under repair for the past 3 years, at the dealership countless times. We have replaced the clutch 3 times (last time in july 2018) and once again are at the dealership needing another new clutch for close to $3000. This time it is not under warranty as it is over 1200 miles since the last once was put in. Customer relations will not help us as it falls under the class action law suit. The class action law suit offered to pay us $500 for out of pocket costs. That offer was rejected in july and now we are not getting any reply to e-mails and calls we have sent in. The service manager at the ford dealer says the clutch replacement will be ongoing as there are known issues with this clutch and it is not suitable for our driving conditions and weather conditions. Very disheartening.

Jan 22, 2019

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