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Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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6:42 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ford blown spark plug

I have experienced the Blown Spark Plug problem with Fords Triton 5.4 liter engine for a second time. My 2003 Ford Expedition blew the #3 spark plug on November 15, 2008. I am the original owner of this vehicle. The original engine was replaced August 22, 2006 with 86k miles because of the same problem at a cost to me of $5, 400. This engine has 53k miles and was installed by Koons Ford of Annapolis. Although Ford accepts no responsibility for this failure, the dealer assured me that Fords redesigned V8 engine had resolved this issue. I have been a loyal Ford customer purchasing 12 Ford vehicles over the past 32 years. It is time for the Ford Motor Company to take ownership of this problem and at least take care of their customers that have experienced this defect.

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Lehmann
Fredericksburg, US
Mar 18, 2010 1:43 pm EDT

I have a 2002 E-350 van. well the #3 plug just blew out. come to find out this is normal! no recall?

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branticus
Clarion, US
Feb 17, 2010 4:06 pm EST

I am disgusted with ford as while. My 2005 ford escape limited has over $3, 000.00 in damage do to catalytic converter fault and coil packs which then in returned according to the garage fried my PCM which caught fire. Ford customer service was no help and will not give a response to why they won't help fix me in the cost when they know they have a problem with there PCMS and coil packs. I have spent 80, 000.00 dollars on ford vehicles in the past 15 years and will never by another Ford vehicle, volvo jaguar or any other piece of ### they produce. Customer service is horrible. The only reason they didn't need bailed out is because they don't recall parts that should be and stick to the consumer. Henry Ford is turning in his grave.

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disgusted in detroit
Northville, US
Jun 14, 2009 2:29 am EDT

Your new engine now has a 3 yr/100, ooo mile warranty.You asked for Ford to address this problem and they did.Way to go Ford!

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8:26 pm EST

Ford poor service

My truck spent half of last summer in the shop it ended up needing a engine replacement. After about 38 days they informed my truck was ready I returned the rental car they put me in and pick up my truck. It looked like the windows had been left open the whole time it was there they assured me it would be professionaly deatailed when ever I could bring it back in. As soon as I got home I called them to inform them the truck ran worse than when I dropped it off I opened the hood and wire harness's were not routed properly radiator supports were on top of the engine, computer was being held up by 1 bolt. I was informed by the 2nd service manager at the time that it would be fixed and detailed before my family vacation in July. After a couple of weeks and several calls I was told my truck was ready. I went to pick it up and to my surprise [not really] it looked like it had been washed by the janitor but I was just glad to pick it up so I left it actually ran good. The whole time my truck was in the shop I was in 3 different rental cars evertime they told me my truck was ready I would return rental and 3o min later they were calling rental company and putting me back in a rental. Since then I have started getting colection letters from Hertz after speaking to number 3 service managers he assured me I would get not further letters or calls from Hertz and the bill would be taken care of. He right Hertz quit writing now I'm getting letters from a collection agency. I paid my part of the bill all I got out of this ordeal was a dirty truck that I hate and a collection agency calling me.

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1:10 pm EST

Ford car shakes when driving

I purchased a BHPH vehicle on January 18, 2008. What a piece of crap it was after the third month. The ABS brakes weren't working so instead of fixing them they disconected them and my Brake Light stays on (still on). Next, the fan belt went and when they towed my car back to there lot the tow truck ruined my alignment on the car. It took them approximate 2 to 3 months to fix it. And by the way I have two children now 4 and 7. Its a very unsafe vehicle for them to be riding in. The next problem I had the car died on me coming home from the pharmacy, their was a brand new battery replaced. So the timing belt was replaced because it was bucking and shaking all over the road before it died in my complex. So, there towing company had to tow it again this time they didn't mess up the alignment but it took them over 3 weeks to fix the car. Now the car is bucking, has no pick up, shakes over 40 mph. I am current with my payments but they won't let me get out of this car and into something else. What am I suppose to do. I have to pick up my daughter from school in a ### car (excuse my language) but I don't even know if I will make to her school and home and then I have to go to work tonight. I am very scared driving it.

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InnocentVictim
Redford, US
Jun 06, 2009 11:36 pm EDT

Contours are really nice cars when taken care of properly.

You should never buy a car without having it checked first by a mechanic YOU trust. That mechanic is the only one you should go to for anything.

In the seven years I had my 98 Contour, the only problem I had with it was my mom knocking the mirror off when she was driving too close to a fence.

Your car is obviously not well taken care of. Contours generally don't shake until you've reached about 104 to 115 mph. I have friends with Contours who agree.

It's not a POS car. You have POS seller/mechanic.

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6:55 am EST

Ford engine problems

To whom it may concern:
I lease a Mercury Milan from Avis Ford at 29200 Telegraph Rd. Southfield, Mi. 48037. In 2007 of April, my car was making a strange noise, so I took in to the Avis Ford service. I was informed that had an engine knock. The service consultant name john Richardson informed me that FORD MOTOR COMPANY would not cover the charges for the repairs. The vehicle only has 11, 227 miles on it and had the oil changes throughout the time I have had it. I feel that because I am a young African American woman. They are trying to take advantage of me.

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JORGE FLORES
Ocean Springs, US
Apr 17, 2013 8:17 pm EDT

ANTES DE COMPRAR UN FORD PIENSENLO MUCHO YO COMPRE EL CARRO DE MIS SUENOS EN EL 2008 CREIA QUE ERA EL MEJOR CARRO UN CARRO ROUSH BLACK JACK EL 72 DE 100 INPECABLE ALOS DOS MESES DE COMPRARLO EMPESAMOS CON PROBLEMAS EL CLOTCH LO LLEVO A COMPONER A LA AJENCIA ASTRO FORD EN BILOXI MS NO LO QUISO COMPONER ME COSTO CASI 3 MILL DOLLAR UN MES DESPUES OTRA VES LO LLEVO AL DILER Y ESA VES QUE SI ELLOS LO COMPONIAN POR FREE TERCERA VES YA MEJOR NI LO LLEVE AL DILER LO LLEVE A UN TALLER PARTICULAR ES MEJOR ALLI FUE EL MEJOR TRABAJO HOY 15 DE ABRIL 2013 EL CARRO ES 2008 PERO TIENE 15 MILL MILLAS NO E CORRIDO ESE CARRO NO E DISFRUTADO ESE YONKE ME SALE QUE EL MOTOR SE DESBIELO CON TODOS SUS CUIDADOS MANEJANDOLO MUY NORMAL HABLE CON FORD MOTORS COMPANY DISE QUE ESTA FUERA DE GARANTIA Y SI YO LO SE PERO UN MOTOR 15 MIL MILLAS ES NORMAL QUE ESO DURE JAJA NO ES UNA LIQUIADORA QUE COMPRE POR DIOS SI TENGO OTROS CARROS QUE SON DE CHEVROLET Y NISSAN CON MAS DE 100000 MILLAS Y ANDAN MUY NORMARLES DESDE QUE LOS COMPRE NUEVOS

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disgusted in detroit
Northville, US
Jun 14, 2009 2:23 am EDT

Ever heard of an oil change?

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1:44 pm EST

Ford about thier policy for repos

I Am writing in behalf of my son. His truck was repo on Monday 11/03/08 He didnt even know that was going to happen. Now they are telling him he has to pay all whats owed on the truck, instead of just the two payments he is behind. This make it very difficult when you our having a hard time thatsa why his behind. I dont understand why thias has to happen in the whole mess this country is in. He is at least tring to make he payment To come up with almost 10, 000 is alot to ask.

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Linley
, US
Jul 23, 2012 9:09 pm EDT

I'm not sure where you get off judging this person for what happened. I myself have been in this same situation with this company recently. They change their policy day to day apparently. People go through hard times and no one said they thought they could drive for free. Keep your snotty comments to yourself.

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meh
, US
Jan 30, 2009 12:43 am EST

did he think he was just gonna drive for free? i mean where on the contract that he signed does it say he can pay when he is able to? nowhere. he has a specific date to get the payments in or else collection activity up to and including repo could happen. from the sound of it he may have had a lease agreement, and not a standard retail(simple interest) agreement. when people dont pay and these types of vehicles get popped, theyre due for the WHOLE balance of the veh, not just the payments owed. which is another reason to make your payments on time or call your finance company when your late. 9 times out of 10 a finance company will work with their debtors as long as they can if steady communication is made. seems like youre prob not getting the whole story from your perfect-never do anything wrong-son.

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Lorena Lenis
West Palm Beach, US
Jan 08, 2009 2:19 pm EST

That happend to me tuesday, I wasn't even two months late, I was late 49 days, and they repo my car without notified me, and the worse think was, that I call the same day to report a payment, and because the employee want to abuse of his position and be rude, he didn;t want to let me talk to some one else to made my payment, after 30 minutes later, he send a town truck to reposes my car. This is not fear!

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Jayson
Brandon, US
Dec 15, 2008 11:29 pm EST

I find weird that a finance company will repo a car and not reedem it back if the customer is able to pay. With the current economic crisis, finance companies are doing everything to keep customers in their vehicles and homes. Are you sure your son owed 2 payments? Or is he whining to mommy to exort money to pay his debts!

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8:52 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ford - fusion battery terminal corrosion

My 2006 Fusion had 37, 000 miles on it (36, 000 was warranty) when it left me sitting. The battery terminal had corroded in half, the battery post was damaged, and a jumper wire was also corroded. I had been religious about having the car serviced (I was travelling for cancer treatments and needed something dependable) and had it in for a final once over...

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4:16 am EDT

Ford damaged my 50,000.00 truck

I took my 2008 Ford F-250 Crew Cab, Super Duty 6.4L diesel, 53, 000.00 truck into this dealership for repairs. The radiator developed a leak at 25, 000 miles and needed to be replaced. When I picked up the truck from the dealer, I noticed that there was a couple of dents in the rear bumper. Once before they had punctured a hole in the leather seat. But the biggest concern after the radiator replacement has been the fact that they left the transmission 3.5 quarts low on fluid. They didnt check the fluid level after the radiator replacement. Even though they show they did a service check on everything before I picked it up, they somehow forgot to replace the fluid lost during the replacement of the radiator. Ive read that running a transmission even a pint or two can damage it, but to run one 3.5 quarts low is serious. I tow frequently with this truck, so the transmission works harder than a regular one does. After bringing this to their attention, they have refused to drop the pan and check to see if the transmission is damaged. They admitted that they checked for any leaks and found none, and that the loss of fluid WAS their fault, but say that they cannot even offer me an extended warranty on a major component of this truck that they possibly damaged. If Im correct, Ford makes billions a year selling cars, yet they cant offer me a little insurance that they didnt damage my transmission, when they can sell you this coverage for about 2000.00 dollars?! I called Ford's Customer Relations Department and was told that THEY couldnt help me because they only stand behind the parts if they leave the factory damaged. They license this dealership to sell, service, and maintain their vehicles to their standards yet wont stand behind them if they screw up? I have been a Ford person all my life, and to be honest if you look at trucks pulling trailers on the road, Fords outsell Dodge and Chevy combined in the heavy duty truck department, yet this dealership cant even replace a radiator without damaging a transmission, and why Ford has a Customer Relation number when they refuse to even get involved is ridiculous. I dont have the deep pockets to fight the lawyers Im sure this dealership has on staff, as the Alexander family owns 2 Ford dealerships, one Chevrolet dealership, and one Toyota dealership in Murfreesboro alone. So I am stuck with the possibility of having to replace my transmission in the future due to the negligence of Alexander Ford. Ill never buy anything else from them, nor will my truck EVER go back there, as they are obviously incompetent to fix Fords vehicles nor willing to do the right thing and fix something they negligently damaged.

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Fred
,
Nov 30, 2008 8:07 pm EST

Alexander Ford is a joke. I have a new 2008 Ford Edge and this dealership, hid the fact from me that they damaged the interior of my car. When I picked up my car, there were cuts in the plastic moulding in the passenger door, my wheels were chipped and there was a chunk of paint missing from my rear bumper. These guys are a joke! I also do not have deep pockets, however, I am looking to retain a lawyer and sue!

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Linell
,
Nov 15, 2008 11:23 am EST

I am to going through somewhat the same problem with my 05 f-150. Just this week my trans fault alarm message came on and then go off. I checked the next day when driving after awhile it come on agian so I checked the manual it told me to take it to the dealer. They hookup the computer for $95 and suggest dropping the trans pan for $90 more. They call back and tell me they found metal chunks in the pan. But when I went to the dealer to check it out there were no chunks but tiny four pieces which they say some metal it exceptable. Then they recommend I overhaul the trans for $2614 or replaces it for $2960. The truck has only 23000 mile on it and its 2 months out of warrenty. I to called ford customer relation they put me on hold while they called the court street ford service manager so they can get the story together for me. They offered no help from customer relation and $200-600 offered at court street ford but first I have to pay $800 to have them disassemble the trans to find out if it could be repaired, if not another $2960 to replace it. I have bought four fords in the past nine year and done all my service at court street ford deal and they offer me no help and I feel like I am be lied to every word that comes out of their mouth...ON GOING SITUATION

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11:10 am EDT
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Ford customer service is not responsive

I purchased our 2007 Ford F-150 4x4 new and immediately complained to the dealer about not being able to read one gauge during daylight because of the color arrangement; and about there not being an insert drawer for the center console like on our other Ford F-150's. There was a third issue involving the brake/gas pedal but someone made an illegal adjustment and corrected the design flaw. The dealer claimed all three were Ford issues (not dealer issues) and I believe he was correct. Several calls to the so called Ford Customer Care line along with e-mails did not obtain a response. Their Customer Care line is a joke. I was being ignored by Ford on these issue and over a year later still am. I finally contacted a regional manager who passed the complaint to Ford HQ although it was not in his area. Eventually a couple of "Engineers" met me at the local dealership to look at my truck. However, they were not prepared because they did not have another truck to compare it to, or so they said. They were also doubtful this was our 6th new F-150 because they could not find the other purchases in their computer. The local service manager easily took care of that for them. I have never heard back from them or Ford about my complaints and even sent more correspondence including letters to the President, etc. So the bottom line Ford is you have lost me and my family as long-term loyal customers because you blew me off and would not correct two very easily to fix problems. In addition to my new 4x4 every three years, the daughter will go with a different brand van, the son-in law with a different brand pick up because he is also less than happy about your "Customer Care, ", and the step-son with something other than a Ford SUV. Hopefully, lots of people who read this complaint will shop else where as well.

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Robert Westmoreland
, US
Feb 13, 2019 10:55 am EST

The Ford Motor Company placed a recall on all Ford Escapes from [protected] because of a safety hazard with the power steering going out on open highway speeds.I have a 2012 Escape with the same problems but because my 2012 Escape is "outside" the recall model years they are refusing to fix my steering problem.I went onto the internet and can read hundreds of 2012 Escape owners who have the same power steering problems that I have.I went back on the internet and see where this power steering problem goes on into the 2013, 2014 and the 2015 model years.I stopped looking at the 2015 model year. How can this huge company simply turn its back on their customers with this type of safety issue? As of now I will never buy another Ford product.( I have purchased three(3) new Ford cars and one used Ford since 1990. My wife drives a 2005 Chevrolet Tahoe that we purchased new in 2005.It now has 130, 000 miles on it with not the first problem.We never had it in for any warranty work when it was new either.

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Joe Montuori
, US
Apr 19, 2018 12:33 pm EDT
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Ford customer service needs improvement no one gets back to you. I Oder a 2018 mustang in September 2017 and was told by customer service their no order.Talk to my sales person said it was ordered. On December 11, 2018 it show car was order . I will not get the until May 2018.Before you know it the 2019 will be out.I have been buying fords for 30 years never had this problem. My 2017 explorer took 4 weeks. I thinking about going back to General Motors. Sad day for Ford . J . Montuori

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bobby bleu
, US
Dec 28, 2017 5:49 pm EST
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Purchased a 2013 Ford Focus in 2016.The worst vehicle ever made. A total nightmare, recalls, breakdowns and repairs, DO NOT BUY A FORD FOCUS...

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Lou Nicaj
, US
Jun 28, 2017 11:17 am EDT

I purchased 2 Cargo Vans E250 in May of 2012 from Ford brand new. One of the vans had a transmission failure not even 2 years later. They replaced that transmission at no cost. The other vehicle had a transmission failure just a week before its warranty ran out (5 Years) and i called the dealer but because they delayed to come and pick up the vehicle the warranty date expired so ford would not replace the transmission. The dealer wants 4500 to replace the transmission which i don't want to give them. I regret ever doing business with ford. Their customer service is the worst. I paid them over 60K for 2 faulty vehicles. One transmission gives in not even 2 years into use and the other less then 60K miles. I don't think this is right!

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ziadkadi
, SA
Apr 21, 2015 1:17 pm EDT

I have purchased a 2013 ford expedition limited from aljazirah ford in Jeddah last year and now it has 20, 000 km on the odometer.
I have taken it in for service due to the following problems that should all be covered under warranty:
1- The electric side step is broken, it is stuck open and makes a grinding sound when activated.
2- The sunroof makes noise as if it is loose when driving.
3- The brakes shake and vibrate when applying the brakes.
4- The engine is vibrating slightly when at idle.
It has been in service since the 6th of april. Repair order number 12947 and 17957. Service advisor is Abdulkareem Hussain (mobile +966 [protected]).
The first problem is that this service advisor rarely answers my calls. And when he does, he mis-informs me as if he wants to get rid of me.
Now, 20 days later I have been promised by him that I will receive my car tomorrow. I call again and he says tomorrow. This nonsense has been going on for the past week.
I could have bought the part needed from ebay ignoring the warranty and been over with it instead of this heartache showing that he doesn’t care one bit.
I am very upset, this is the worst service I have ever experienced, all based on lies and unprofessionalism. I really wish that I never bought this car.
Take my word, I will not let this go easily, I will expose my experience all over social media and word of mouth of how poor the service is and how much this company doesn’t care and doesn’t honor warranty. And also will file a complaint to the ministry of commerce. He also wants to charge me for maintenance and the car is under warranty. Telling me that they will clean out the gas tank for 1600 SAR and clean the brakes for I don’t know how much. What kind of warranty is this? This is false advertising and cheating. And most of all, this causing me so much inconvenience having to be without my car for 20 days and going.
Today I have called him and he said that they are calculating the parts and labor costs I will receive my car today. HOW LONG DOES IT TAKE TO CALCULATE A CAR THAT IS UNDER WARRANTY?
I am very disappointed and feel that I am being fooled. What will happen if more serious issues arise in the future? Will they keep my car for a year?
I will escalate this to the highest level I am tired of this ###. I have even asked for the mechanical issues to be ignored and just give me back my car and no luck!
This is the last ford I will ever buy.
Now do the necessary to please give me back my car and honor your warranty and advise the people here to stop playing games with me.

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pond5543
Oxford, US
Dec 23, 2011 5:20 pm EST
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I've talk at least 5 people out of buying a ford after I showed them the problems I;ve had so ford has lost at least 80 to 100 thousand because of what I;ve showed them and ford no doing anything to fix the problem, I;m asking toyota to do a connercial and show the public pictures of what ford won;t fix, ha ha ha Soon the paint will have peeled half way up the hood

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elln
, US
Dec 23, 2011 3:47 pm EST

2012 explorer antenna catching on garage door

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Donnie p
Springfield, US
May 05, 2011 3:47 pm EDT

I know anyone buying a car from a dealership is going to get a lesson in bending over a desk. Its also known that they will try to make the most off of a customer as possible. Thats just fact. However, after i bought the vehicle...it seems they constantly screw up addresses to receive tags, payment books, and have to go through a whole staff of people to find one that knows whats going on. The rest aimlessly wonder the showroom looking for a victim disregarding the one they never finished sucessfully. Basicly, 85 % of the rest dont know their ### from a drain pipe.

Now, Mr Ford? Educate your people better than that. You didnt milk that "bailout" you were offered that Dodge paid back, and GM never paid back with tax dollars of "we the people" so im not giving up on you yet. However, dont screw everyone to compensate. You need to teach your people to "finish the ###ing job" so I dont have to take days off of work to track down stuff that didnt get mailed correctly...because someone didnt listen.

If you keep this up, im thinking eventually a customer much worse off than me might do something drastic in return. Newspaper headlines report this kind of stuff everyday. Just something to think about there, Mr Henry.
Considering how a salesman likes to play "hide and seek?" with interest charges, It might be soon someone recognizes you as a "finantial terrorist" and deals with you as such. I couldnt do that, but i bet theres a lot of others that can.
Ill dig sewer ditches for minimum wage before I have a job treating people like ###. My conscience is clear simply shoveling it.

Also, you keep paying "Mike Rowe' to get people into Ford's. He can only do so much. He cant do everyone elses dealership jobs or responsibilities too. Think about what you sell people. Quality might be job 1 for you, but its obvious your service sucks. Tighten up on it Henry, and take it from someone a little younger. You could put the other "big 2" out of biz considering your bold patriotism and good product . Why dont you use the oppurtunity to do so. Just a thought here. -DP

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Lisanne579
Butler, US
Mar 16, 2011 4:45 pm EDT

My vehicle a Ford Mariner, needs a part that only Ford makes - the car is not operational without it.

Today for the first time in 10+ months, I am able to get my car back, but this has been since May 2010.

Every month since may I was pushed off by Ford then they push it off to another month and so May turned to June; June turns to July and so on...it's now March 2011.

No one at Ford seems to care that I was without my vehicle which I needed for work. I have had to rent a car. The lease holder has required me to continue to pay the lease for a vehicle which was not operational + added insurance on it as well. They also don't care about this situation either. The lease company has reported me to the credit agencies.

There is only a P.O. Box address to reach the CEO of Ford or someone that could hopefully help for re: remuneration for the nearly 1 year of pain and suffering and huge expenses I had to incur.

Why should I have to pay for their issues?!

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Bette Grimes
, US
Mar 09, 2011 12:08 pm EST
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I had to get my 99 Ford Expedition towed 3 times since Dec 30 2010. A new fuel pump was installed on that date. Again on Feb 22, 2011, the "new" fuel pump fix broke down again, the dealership Homer Skelton of Olive Branch MS writing on the invoice that the "wrong" fuel was installed. I am waiting for a tow now. Same problem, vehicle won't start, fuel pump not kicking on. Your dealership service depts are not the efficient professional people Mike Rowe talks on the tv ads. The only thing yoou have to sell is service! We can go anywhere and buy a car and get a pretty good deal, so why can't your dealership fix my exped.

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3:48 pm EDT

Ford 2004 ford explorer defective rear end

I have a 2004 Ford Explorer with right at 43, 000 miles... it is a 4x4 Eddie Bauer edition, at 40, 000 miles almost to a T the transmission started shifting really hard between 2nd and 3rd gear and the rear end started to make a howling/whorling noise around 50+ mph, I took into Ford dealership for service and inspection and found that I would need to spend almost $800 for the transmission shifting solenoid to be replaced and $1250 more to have the rear gear and bearings replaced in the rear end. I went ahead and bit the bullet and had the transmission fixed... almost $900 later that has been fixed but the rear end is still loud. I asked service manager of garage if any assistance could be provided from Ford since the vehicle is just outside of the warranty period, we are talking 4, 000 miles when the noise started and now about 7, 000 miles over. Anyway he gave me a phone number for Ford's customer service I called [protected] and gave them my complaint and they said to call my local dealership in a few days and I did and the dealership told me that Ford stated warranty was out and I would have to pay out of pocket for the entire rear end repair.

Again the vehicle just had $900 spent on the transmission shifting issue and now needs another $1250 spent on the rear end and we are talking about a vehicle that only has 43, 000 miles!

Ford's customer service is horrible, they vehicles are made to break just outside of the warranty period and it clearly shows... The real icing on the cake the local Ford garage tells me last year when they were working on lots of 2004 Ford Explorers under warranty they were repairing 5 to 6 of these a DAY! CLEARLY! Ford knows these rear ends are defective if a small town garage like mine was repairing 5 to 6 of these a day!

Don't buy Ford, I sure know I won't... I even had a new 09 F150 on order and I was going to trade in my 04 F150 that I bought new as well... Ford has lost this long time customer!

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ayrem
, CA
Feb 28, 2011 10:16 pm EST

Hi I have 2004 explorer limited getting whirl noise from the back end only when accelerating and when I take my foot off the gas it stops.Then I took in for service and was told that it was the differential and had to be replaced after that it was the same noise same thing. Took it back and he said he replaced it all again, nothing changed same noise same thing. He felt that it might be the universals causing it so he replaced them also. Again the same noise same thing, I had the rear wheel bearing replaced on drivers side a few months before this and now he said that perhaps it is the other rear wheel bearing that might be causing this. After I reminded him that his own mechanic told me if it were the rear wheel bearing that it would do it all the time and not just when I accelerate. I am leaving on vacation for five weeks and I will be putting on over 6, 000 KLM. and he assures me that everything will be OK. Also the whirl noise is more prominent at about 100 KLM. to 110.KLM. not that it isn't there all the time but it is hard to hear at lower speeds.

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luanne hensley
waterford, US
Apr 20, 2009 9:58 am EDT

I just bought an 2004 explorer less than 2 years ago. I found a big stress mark from the back window on the door all the way down the door. I talk to dealership and they told me it a common problem well why aren't they fixing or recalled. Now I have to replace the blank blank thing at my expense ... That's b.s. they know about it. and to no avail... No wonder why people buy foriegn... Thanks for nothing ford ... Luanne Hensley waterford, mi.

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2:02 pm EDT
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Ford harassment

I had a loan that went into default. And yes it was my fault. I take responsibility of it. So it went to a collection agency and we made a deal. And I took care of it. I thought everything was over. I was wrong! Next thing I know about 2 months later I get a call from another agency saying I didn't take care of the problem but I can pay 60% which is another $560. I freaked! I told them I took care of it. They said without the right paper work I still have to pay.

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Ford not standing behind their product

I believe my back window broke because the trunk on my ford focus always shut hard. My dealer in tn. will not pay 1 cent to have it fixed. I have bought 2 new cars at that dealer. Talk about not standing behind their product. My car is a 2007 ford focus I bought it new 8 months ago. Ive always had to shut the trunk hard because it would look shut but wouldn't be. I think it started with a stress fracture and finally shattered. The dealer called someone and they said there was no other problems like this, so it was my problem. I think ford motor is responsible and should pay the $500 to have it fixed.

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don janke
North Royalton, US
Feb 16, 2009 1:13 pm EST

The back hatch of my 2003 explorer has a crack in the plastic panel below the glass, i have found others with the same problem, but ford will not repair it.

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10:42 am EDT

Ford verification of appointment letter.

Dear sir/ madam,

I got a appointment & contract letter from an id -
recruitment.[protected]@hotmail.com after filling a
online questionair for the post of junior consultant.
Now, i have to pay the company Barrister for the
affidavit of guarantee from British High court,
which is said to be refundable after joining the
company.I would like know whether this is real or
job scam.

My id - [protected]@yahoo.com
India.

regards,
sarita.

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R
RAHULJAGLAN
, IN
Jun 18, 2010 11:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I got a appointment & contract letter from an id -
recruitment.fmcuk@live.com after filling a
online questionair for the post of Miantenance supervisor
Now, I have to pay the company Barrister for the
affidavit of guarantee from British High court,
which is said to be refundable after joining the
company.I would like know whether this is real or
job scam.

A
A
anoop
, IN
Jan 28, 2009 4:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

I got a appointment & contract letter from an id -
recruitment.fmcuk@live.com after filling a
online questionair for the post of electronics Engineer
Now, I have to pay the company Barrister for the
affidavit of guarantee from British High court,
which is said to be refundable after joining the
company.I would like know whether this is real or
job scam.pls send to my id -anoopcp1984@gmail.com

F
F
Faiz Ahmed
,
Nov 23, 2008 10:31 pm EST

I got a appointment & contract letter from an id -
recruitment.fmcuk@live.com after filling a
online questionair for the post of Automobile Engineer
Now, I have to pay the company Barrister for the
affidavit of guarantee from British High court,
which is said to be refundable after joining the
company.I would like know whether this is real or
job scam.

H
H
Hareesh
,
Oct 28, 2008 1:30 am EDT

I also got the same with those attachments and all
is this fake ?
what should i do

S
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sankar.K
,
Oct 05, 2008 3:00 am EDT

I got a appointment & contract letter from an id -
recruitment.fmcuk@live.com after filling a
online questionair for the post of Miantenance supervisor
Now, I have to pay the company Barrister for the
affidavit of guarantee from British High court,
which is said to be refundable after joining the
company.I would like know whether this is real or
job scam.

B
B
basheer
,
Oct 02, 2008 8:50 am EDT

i also got the same thing. realy i am more confused

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mohan
,
Sep 29, 2008 2:14 am EDT

i also got the same thing as sarita and rajesh told . what about this ? this is a job spam r real opening

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Rajesh
,
Sep 29, 2008 12:19 am EDT

Dear sir/ madam,

I got a appointment & contract letter from an id -
recruitment.fmcuk@live.com after filling a
online questionair for the post of project manager.
Now, I have to pay the company Barrister for the
affidavit of guarantee from British High court,
which is said to be refundable after joining the
company.I would like know whether this is real or
job scam.

My id - rajkarnakar@rediffmail.com
India.

regards,
Rajesh

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Prabodha Kumar Pradhan
,
Sep 23, 2008 9:00 am EDT

I have also received the same offer from FMC but before receiving the agreement and the appointment letter I had been told to send my updated CV and later on they sent a questionnaire which I answered later on they have sent the aoopintment letter and the agreement letter.

I want to know the authenticity of this offer.

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8:25 am EDT
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Ford terrible experience

I have a 2008 Ford Hybrid Escape, off the lot, it came with a GPS system. Don't buy it - not worth the money it gives wrong directions - called Ford from vehicle while trying to navigate thru adriondack mtn's. Does not have correct road data for ANY side roads - Ford told me they created a report go into dealership - went in - dealership had no such report, told me they have nothing to do with GPS system and basically too bad. Save yourself the money - buy a portable one, I did it, and it actually gets you to where you have to go.

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Ford ford repos cars for nothing

Well I never thought such a thing could happen¦In April I bought my wife a 2007 Ford Mustang. I also bought my daughter a 2005 Focus in July of 2007.I had these cars until the night of September 9, 2008 that was the night they repoed both cars. The first thing I did was to log onto my Ford credit account to see why, according to the Ford credit site I was not past due on the Focus account and due to a mistake I made as was $98.00 past due on the Focus account .I also looked up my payment history on the FMC site the history showed 16 payments for the Mustang and that was how long I had the car, the history showed 11 payment for the Focus and that was how long I had that car. I next pulled my three credit reports. According to the credit reposts the Mustang account had one past due payment, I made two payment as per arrangements with FMC, the same credit report showed no past due payments on the focus, because the $98.00 was not over 30 days past due.

When the car were taken in the middle of the night, the were in such a rush to get away they damaged the nose shroud of the Mustang, and get this they towed the Focus away backwards, now remember a Focus is a front wheel drive car, so the tires were squealing all the way down the road leaving black skid mark�s for almost a mile.

The next day I called FMC to find out what is going on here, and I got three different answers, answer one was that the account�s were 31 days past due, when I pointed out the fact that according to my on line FMC account I was current the lady got rude with me and hung up the phone. I called back and talked to another rep and was told that my auto insurance was expired and that Ford was protecting its interest. At the time I was changing my insurance from farmers to GIECO. The farmer�s policy was set to expire on Sep 22, and the GIECO policy was in-force on Sep 3 I also pointed that out giving him the policy numbers and a point of contact. He did not say anything but offered to help me get the cars back, I told him about the damage to both cars (I have photos) he stated that was not Ford�s responsibility and that I was responsible for the damages as well as all repo fees. So I told him to just keep the cars as I was not going to pay for there mistake. I called again the next day and talked to a supervisor that told me that my credit had been reevaluated and I was a credit risk (with a 733 Beacon score) I explained that all payment were made and I had proof, he said take us to court and hung up When I next tried to log onto my FMC account it had been closed only 3 days after the cars were taken, it also hit my credit report 6 day latter.

I have been a Ford customer for 18 years, buying a 92 Tempo, 99 Taurus, 01Explorer, 05 Expedition and then the 05 Focus and 07 Mustang, I also had all my servicing and repairs done at Ford dealers. Well after this Ford will not get one more red cent out of me, and I will tell everyone about Ford and there BS.

So I am doing what the supervisor told me to do I gave my family attorney the pages I printed for the FMC web site (yes I printed the payment history, account history, as well as the payment pages that stated when the last payment was made and due. I also gave him the credit reports I paid for showing that the accounts were up to date according to all three reporting agencies. So we will see where it goes from here. I want Ford to pay, for the embarrassment, stress, my wife missing work, my daughter missing work and school because we only have one car left as well as what ever else my attorney can come up with.

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christiaan lewis
, ZA
Apr 18, 2012 4:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I Christiaan Lewis am not impressed with service quality rendered by Ford smdgroup and the vehicle that Ford smd group has sold to me as the client.Firstly the deal that was done in August 2011 was rubbed of on me and when I as the consumer wanted to pull out as it is to expensive, the dealer said it is to late and that the deal was already in process. Secondly the shocks came loose at km15 000 and the vehicle had to go back a second time to get it tightened and fixed.thirdly the vehicle overheated and was taken in for a check up and problem finding at km45 000 were i was told there is grass between the radiator and had to be cleaned, the day after the vehicle overheated again, the gasket blew.The vehicle is stripped down head removed at the dealership workshop, water leaked in everywhere in engine block because of bad service, and bad maintenance delivered by ford smd group, the vehicle is up to date with all it services.I as the consumer feel ripped off, haw long is this going to carry on is this going to persist.It seems as I made a bad decision on buying a ford.

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maddogg
Buffalo, US
Apr 13, 2009 1:02 pm EDT

i will never deal with ford credit again, i called two times to get a closeout on my lease.i was told the same amount both times i called. i made a deal to lease a toyota, the toyota dealer called ford credit just to make sure that the amount i gave them was accurate which ford credit gave them the same amount.two weeks later i get a bill from ford credit with a three hundred past due amount attached to it. now what should i do? is there anyway i can fight it? should i ask ford to meet me half way since they gave me the wrong info not once but three times.

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12:13 pm EDT

Ford day ford in monroeville

I took my car to the service department at Monroeville's Day Ford dealership complaining of a squeaky noise when breaking. I told the service department that I thought it was the brakes. I get a phone call "No Miss Donald, it's the axel that's the problem. Warranty will cover it so you're fine." Okay so as I'm driving off after the dealership's 'repairs'...what do I hear? Squeaky noise! I call complaining, furious, because my job requires transportation. Five days later, I take it back to the dealership. My phone ring and guess what I'm told about my car? "Miss Donald, it's the brakes. You messed up the brakes and the rotator. Since you are the cause, you must pay $439.00 plus tax." You gotta be kidding me! I brought the car brand new and only a year and three weeks old! Maybe I'm a fool or an a** but I specifically said "I think it's the brakes." This drama and pricely repair could have been avoided. The cost of new brakes is a lot more cost-efficient than over four hundred dollars worth of repairs. Thanks Day Ford in Monroeville, PA, what would your customers do without you?

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EJ O
Murrysville, US
Oct 01, 2014 7:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Had a bad experience with Day Ford Service as well. Took my 2011 F150 in because it was making an intermittent noise. Was told they drove it, turned the 4wheel drive switch off and on again, and the noise went away. Was told there was a damaged vacuum hose (no way) and they repaired it for free, just charged me $100 to diagnose the so called non warranty covered problem. Naturally the noise reappeared after a few weeks. Took it to my independent mechanic, he checked it out, lubricated a couple things apparently ford did not know about, and have not had any noises since. That was 5 months ago. Not happy with the Day Ford incompetence or storytelling. Did send an email to the Service manager, but no response.

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6:28 am EDT

Ford 200.000.00 ford ranger

I moved from wisconsin to colorado and talked with ford credit about setting up my payments upon arrival..they gave me an address to send the payments too..then a few months later they started billing me late charges ..and calling my work threating me..that they were going to take the truck back..so i started mailing my payments a week befor they were due and they still said they were coming in late..and kept calling my work demanding to know where the truck was kept..so i told them again come and get it..come to find out they were holding my payments in colorado springs at the office they told me to make my payments too.then mailing it off to indiana where my original payment was to go..now i made all my payments on time..i dont have a truck ...lost my job..they auctioned the truck off..for half the book value..and took me to court for the remainder ..7500.00..and won..then garnished my wages forcing me to pay even more on a truck i dont have..they are the worst office i have ever dealt with..and total so far is over 200 thousand and counting...and the greedy ### want more

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G
gfyu fy fyf yfgyfcg
huihui, US
Jul 09, 2010 9:15 am EDT

sounds like you simply didnt have the money. At that point they would have demanded western union or moneygram.

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CarrieUpton
Chicago Ridge, US
Jul 07, 2009 6:54 pm EDT

If the payments came out of your checking account, that should have been enough in court. If the payments did not come out, then you were not balancing checking account. Does not sound right

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ford customer
Colorado Springs, US
Feb 02, 2009 5:40 pm EST

sounds fishy to me?
how does ford garnish your wages if they caused you to lose your job?
are you sure that you are telling the whole truth?
come on !
come clean !

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meh
, US
Jan 30, 2009 12:36 am EST

sounds like you shouldnt have told them to come and get the vehicle..finance companies will call bluffs like that in a heart beat

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4:20 pm EDT

Ford charging for services that should have been provided

I purchased a 2006 Ford Five hundred from this dealership and am very happy with the car. The day after I purchased the car I was attempting to find the code to use on the key pad on the door for the purpose of unlocking the car without keys. I have had this on previous vehicles and this was one of the selling points of this car for me.

After being unable to find the code in the car and in any book I called the dealership. When I could not find the code, I called the dealership and asked for their help. After phone calls back and forth with the dealership I was told that if the code was not with the vehicle, I would need to bring the car in to the dealership, they would then connect it to a diagnostic machine which could tell me the key code, but that I would be REQUIRED TO PAY FOR THIS SERVICE!

I feel that this was a "feature" of the car and to ask me to pay them to find out the code is ridiculous. I feel this information should have been with the car and if it was not they should provide it at no cost to me. It would have been different if I would have waited an extended period of time and then decided I wanted the code, but I called the very next day after purchasing the vehicle. If I had known it was not with the vehicle, I would have not left the lot without it.

How can they sell a car one day and then the next day tell you that in order to know how to operate the features of the vehicle, they are going to charge?

I am really upset and disappointed. Further I have asked how much they plan to charge and have yet to get a response as to the cost. I know this only takes minutes to determine after connected to this machine, so it's not like it is going to take several hours.

Thank you,
Karla Uhl

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11:43 am EDT

Ford pealing paint

We own a 2003 Ford Escape with light gold/beige paint that has begun to peel off in large sheets on several areas/panels of the vehicle. There is no obvious cause, and the vehicle has not been subjected to any unusual environmental or chemical hazards.
Dealer & Ford Motor say there are no recalls, service bulletins, or other actions to cover this, and that given the age and mileage there is nothing they can do.
A quick internet search reveals hundreds of other complaints for the same problem, same model/year, and same color, with similar descriptions of the damage and the response from Ford.
This is an obvious flaw that Ford shown own up to.

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Z
Zestar Corporation
Novi, US
Jul 07, 2010 3:58 pm EDT

Paint durability data associated with the 2003 Ford Escape is
documented in the research publication:
MAKING IT RIGHT
Why your Car Payments are lasting longer than your
FACTORY PAINT JOB

There has also been an independent review done of this publication by
"ForeWord".

Automotive paint durability research publication documents vehicles released to dealer and consumer
below automaker's minimum paint thickness specifications.

Refer to link for details.

Link: http://www.forewordreviews.com/reviews/making-it-right-why-your-car-payments-are-lasting-longer-than-your-factory-paint-job-basic-guide/

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dave_oldham1977
Woodr, US
Apr 01, 2010 12:03 pm EDT

For pAint peeling issues call Janet at ford the number is [protected]
please call and complain so we can het a recall going

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gelliot4
Brookhaven, US
Jun 30, 2009 11:10 am EDT

You are not alone. There are several sites documenting a slew of current model Fords with paint peeling off.

My 2003 Gold Escape has the typical chips on the hood but on the roof, just behind the sun roof there is a huge patch that has started peeling away in one to three inch chunks. You can't fix it by painting it since the old paint is not bonding to the undercoat and just peeling off - it will take the new paint with it.

Write Ford even if you know it won't help - you need the documented response. File a complaint with the FTC and your BBB.

These comments on the Internet, while they make us feel better by sharing our pain, will have NO effect on getting Ford to stand up for this manufacturing issue.

Gary

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7:46 am EDT
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Ford I will never buy a ford again

I bought a 2000 Ford windstar brand new. I had a 60, 000 mile warranty and at 58, 000 miles the intake was shot. The tire rod was bad and other problems. Ford fixed the problems as my warranty was still good. Then at 78, 000 miles I got a blown transmission. It only goes in reverse. Ford will not make good on it. I told them to take it back as we are stilling paying on it. They refused and said they don't want it back. It's useless to them is what they said. Like its not useless to me. I will never buy a Ford again.

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MaryM1
Clinton, US
May 12, 2010 2:49 pm EDT

I currently own a FORD, and I will NEVER purchase another one. It has been the biggest let down ever.

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eli ase
Passaic, US
Oct 25, 2009 9:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

the warranty had expired why in the world would they cover it this SHOULD BE common sense duuuuuuuuuuuuuh

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disgusted in detroit
Northville, US
Jun 14, 2009 7:38 pm EDT

What part of the warranty expires at 60'000 miles do you not understand.The Ford Motor Company owes you absolutely nothing.You could have gotten a 100, 000 mile warranty.

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Jose
,
Sep 09, 2008 10:34 am EDT

I'm sorry but, the warranty was over they had no obligation to repair it for you. This is not a valid complaint as you yourself said they did fix the problems that occurred while under warranty. The fact that you are still paying on it is because you financed it, that was your choice.

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1:42 pm EDT

Ford broken coil springs

The front driver side coil springs on my 2002 Ford Taurus snapped as I was backing the car up. It tore the tire (which was new) and the tire "exploded". Luckily I was not on the highway or I would have lost control. This is a HUGE problem with this vehicle and earlier models were recalled. Ford refuses to acknowledge this and tells me it was a "coincidence" that it happened to me. There are hundreds of documented U.S. cases on mycarstats.com. I want to know how many other Canadians have had this trouble.0

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chrisf
Saint Croix Falls, US
Mar 24, 2009 9:57 pm EDT

I just had the same thing happen to me as well. Front driver side. Coil snapped, tire blew. Not under warranty. There has got to be something we can do!

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K Shanahan
Toledo, US
Jan 31, 2009 8:20 pm EST

I just had the same thing happen to our 2002 Ford Taurus SES purchased 12/31/01. Front coil spring broke, slashed tire as I backed out of garage. On inspection, it also broke a piece of the strut that also had to be replaced. Also had a rear coil spring broken. Now having to replace 4 coil springs, the stuts and chose to replace all 4 tires. $1700, with only 56, 000 miles on the car. I will contact Ford about this. I too am relieved I was just backing out of the garage and not on the highway.

Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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Website

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