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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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2:09 pm EDT
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Ford service

purchased 2018 ecosport in the end of may, went back june 5 to get something fixed .was told they had to order parts.3 months and3weeks still nothing, have called customer service 3 times, what a joke, ford does not have any customer service . either fix my brand new vehicle or give me my money back. was told parts on back order, how are you producing more cars if you have no parts

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Hercules Stephanes
, ZA
Sep 27, 2018 8:40 am EDT
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I bought a ford ranger 2016 model, 11/2016, at purchase i was told that there is a maintenance plan of 120 000km or 4 years, and must be serviced every 15 000km. The sales person at amanzimtoti ford told me it is a full maintenance plan. When collecting the ranger i was told ford changed the service interval to 20 000km. 9/2018 i took it for its 60 000km service, i had no problem when the front driver seat needs replacement as it torn and cracked, leather. There was 2 points of consern, the roll bar showing spots of rust and tyre wear, when collecting the ranger i was informed that the battery needs replacement. I disagree and was laught at as i was informed that the battery only has a 12 month garentee, the roll bar is an add on and only have a garentee of 12 months. I disputed the fact and ask to speak to the dealer principal, he was not available and will only return after 10/2018. I was never informed by the sales person that the ranger roll bar is an add on as it was part of the ranger from the factory. The acting person agree that the roll bar can be polished so no rust spots show, not replacing. As for the battery i should have know that all batterys only carry a 12 month garentee without being informed by the sales person. The service manager at amanzimtoti ford told me in as many words and laughs that i must check and read my service book. I only recieve the new 20 000km service book after the first service. He futher inform me that it is not a maintenance plan but only a service plan that the ranger is bought with, when and what needs replacement according the agreement why did ford amanzimtoti then agree to replace the driver seat. On the brosure it mention a maintenance plan, even ford sa say maintenance plan and not service plan. I ask the service manager how the battery was tested and reported that it needs replacement as no problem starting, no problem electrical or any other mechanical problem beside the mentioned. The tyre problem was not looked at or discussed but was written on the service log. The reception person told me to replace the tyre. So as to my observation the ford ranger is fitted with wrong battery if it only last 21 months, the roll bar is factory fitted and should carry the same 5 year waranty against rust, the dealership shows signs of hiding problems with polish.

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6:57 am EDT

Ford 2011 focus ses

I have paid over $1000 to fix the steering in my 2011 Ford Focus SES. I still have no power steering. After searching for a recall online I see that I am not the only one who has this issue. Why has a recall not been issued? This is not safe and very costly to owners. It is not fair that this model has a malfunction from the start but the owner has to pay to fix it.

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6:39 am EDT

Ford symbol of “spanner” at my dashboard screen which cant solved

Dear Sir,
For your info I bought a new Ford Ranger 2.2XLT 4WD from Malacca, Malaysia Branch Seong Hoe Motors sdn Bhd on dated 28.2.2018 as per owner certificate. After few months' time there is a symbol of "SPANNER" at my dashboard screen.
I went to Branch Seong Hoe Motors sdn Bhd your authorized dealer for FORD dealer for maintenance and services purposes and told them the problem and they also listen to my problem and taken some action by changing "6R80 Transmission Main Control" but still the problem has not been settled till today but other than there is no other problem in my ford ranger.
I had also sent my Ranger to FORD HQ Malaysia at Shah Alam there a week, while I'm away for holiday at India. They told me that might be due to "Spark Plug" matter and that change it but no problem can be settled.
I'm in a construction Industry and depend on my Ford Ranger to do my business travelling all around country. Every time the symbol show I need to stop the vehicle at highway to clear the symbol of "SPANNER" otherwise if not stop my ranger lack of power. It has "disturbed my mind and I'm so worried" about the vehicle that don't know where and when it will stop itself.
Dear Sir, please do something to settle this problem. You can check my regular service accordingly as per attachments and at detail information from their database report from Ford Malacca, Malaysia.
As I know my knowledge this is your "FORD manufacturing faults" not my fault as a customer. Now my mileage is 94, 000km already. My Ford Ranger Warranty Coverage is 100, 000KM or three years which ever come first.You can email me at [protected]@gmail.com or [protected]@yahoo.com. I can't wait further so please do something Dear sir. Thanks.
With Regards,
M.Paneer Selvam

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10:58 am EDT
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Ford advertisement

I would like to complain about your commercial completely spoken in Spanish. I feel offended by it. It is being broadcast in the United States and I feel the adds should be in English. I am actually in the market for a new car. I will not consider buying any of your product. I will buy a "CHEBBY" I feel is you have the "need" to attract the Spanish population, do it on a Spanish channel. Better yet, at least use English subtitles.

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Update by Wessie
Sep 26, 2018 11:02 am EDT

I know there are many people who feel just like I do! The add is terrible!

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2:11 pm EDT
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Ford service complaint

I have a 2017 Ford Edge. My sunroof cracked really bad. they claim by a photo they could see it was hit with something, which is not so...They refused to fix my sunroof ! They have been having problem with before and still don't own up to the issue. i have bought 7 vehicles from them in 18 yrs and my car only has 12, 779 miles on it and now they claim its my problem. Will think twice about buying a Ford again. i have never had a problem before but I'm sure if I did they probably would have handled the same way .. Very disappointed in the Company i have been pushing for years. Took my 2017 in 3 weeks ago and never heard back from them till I called upset about no response .

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1:27 pm EDT
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Ford near miss accident due to failure of 2017 ford expedition parking brake/park gear

September 20, 2018
Below please find my account of a very frightening event that took place when my 2017 Ford Expedition malfunctioned.
In late August, 2018 we were on vacation in Seattle, Wa., visiting my son and his family. Six of us were in my Expedition and my son was driving. We pulled up to park by his house on a steep road. He put the vehicle into Park, applied the Parking Brake, removed the keys, and proceeded to get out. There were four adults and two children (ages 7 and 4). All four adults got out and were helping the children out when the car rolled forward on its own. I was out of the vehicle on the passenger side. I tried to hold the door handle to stop the vehicle from rolling but it took off. My son who was outside of the vehicle also realized what was happening, jumped back in, and applied the brakes to stop the car. It rolled about 12 feet downhill before he could stop it. The two children were still in it. The street was on a very steep incline that I would guess to be about 25 degrees. If my son had not stopped the car it could have rolled about 100 yards through two intersections and into a house with the two children in it. I don't even want to think about what could have happened to them.
We took the Expedition to a Ford dealership in Seattle (Ford of Kirkland) to get it checked out. They stated that they could not find anything wrong. After returning home from vacation, we took it to the local dealership (Bolton Ford, Lake Charles, La. where it was purchased new) and they said that they could find nothing wrong.
My question now is, "Who and what do we trust?" Even if my son did not put the parking brake on completely, shouldn't the Park gear have stopped it from rolling? Obviously this was a potential catastrophe that was narrowly avoided. Both dealership service departments seemed to be sincere in trying to find the problem. Neither were successful in that they could not reproduce what had happened so they didn't know what or how to fix the problem. Both dealerships checked for recalls on this vehicle and found none.
My feeling is that I should get rid of the vehicle and find something else that doesn't have this problem. My question to Ford Motor Co. is "Can you do anything out of the ordinary to further investigate and remedy this problem?"
My current vehicles are all Fords including a Mustang, F150, and the Expedition. They all are less than two years old. I am a very good Ford customer and would like to continue to be so.

Clark S. Graybill, 5359 E. Crestview Dr., Lake Charles, La. 70605
Home Phone: [protected]
Cell Phone: [protected]

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7:48 pm EDT

Ford purchase of 2018 focus

A man named Duane Dade lied and did not disclose options being added and costs being added to our loan. He also cover up the documents and flipped through them quickly having my wife sign without explaining the papers or allowing her to see them in detail. Excluding the options our installment payment should have been $265.05 because of the non disclosure it is now $328.33. Please help us return the car of drop the added options. Just to let you know what a low life this guy is he committed this act while my wife was recovering from childbirth in a hospital bed.

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3:53 pm EDT
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Ford 2013 ford explorer hood issues

I am active duty military. I ordered my vehicle brand new in 2013 in Delaware. I was hit with orders mid 2014 overseas and was not permitted to ship a vehicle. My vehicle sat in storage for 4 years in a climate controlled warehouse. I finally received my vehicle in Hawaii (new assignment), in excellent condition with only 20k miles on it. HOWEVER, my hood paint has started bubbling on the edges and seems there is a rust issue degrading the paint! This is a well known issue Ford did repairs for, 2011s- current. I contacted Ford and filed for repairs, the associate stated it would not be covered however submitted to regional anyways for a claim. The regional office responded with, "If you had brought it in by Feb 2018 we would have covered it." Trust me, I would have loved to been able to have this corrected when the issue arose HOWEVER I am active duty and did not have possession of my vehicle and was unaware of the issue. I can submit my military orders reflecting all my required moves and timeframes. I will also provide pictures of my 2013 reflecting this is by no means my fault and am trying to get Ford to cover the cost of repair - my car is prestige.

Request Ford reconsider the stance on correcting a FORD FLAW due to being out of the country to a location personal vehicles were not permitted.

V/r
Angela Warren
USAF

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8:29 am EDT

Ford szott ford

I recently purchased a used F-150 from Szott Ford in Holly, Michigan and when I went to get my tires rotated I discovered that I was never given a key to unlock my locking lug nuts. 2nd when I went to use my jack & accessories those also were never provided. Lastly they never provided me with a key to unlock my spare tire so that it can be lowered. I find this very unexceptable as a loyal customer. I feel the dealership should resolve these issue ASAP. Luckily I haven't had a flat tire and needed to use my spare. Especially because I drive over to Canada several days for work.

Jeff Jacks
Jeffery.[protected]@yfai.com

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2:59 pm EDT

Ford my 2007 ford edge. transmission problem

I bought my 2007 ford edge about 4 months ago and just recently my transmission started slipping. I take extremely good care of my suv. I have been reading alot of complaints about the ford edge with transmission problems. Ford needs to recall the 07 edge because of the transmission issues. I'm a single mom trying my best and depending on my vechile to get me around and I am sick of putting money into this vechile.

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Update by K.l.b.
Oct 01, 2018 4:34 pm EDT

FORD COMPANY WILL NOT RETURN YOUR CALL.. THIS IS THE MOST HORRIBLE COMPANY I HAVE EVER SEEN.. MY FORD EDGE IS AT THE MACHANIC SHOP AND IT'S LOOKING LIKE I WILL HAVE TO PAY OUTTA MY POCKET FOR A REBUILT TRANSMISSION.. I LITERALLY JUST BOUGHT THE SUV 5 MONTHS AGO AND NOW I'M STUCK WITH A HUGE BILL OF HAVING TO GET THE TRANSMISSION FIXED. I THINK THIS IS RIDICULOUS AND SAD THAT FORD DOESN'T BACK UP THERE WORK. I BET THE FORD FAMILY IS SITTING PRETTY WELL OFF WITH ALL THAT MONEY THEY HAVE. I PRAY THAT FORD GOES UNDER BECAUSE I WILL BE DAMMMM IF I EVER RECOMMEND FORD TO ANYONE... THE MIDDLE CLASS PEOPLE HAVE TO SUFFER WITHOUT A VEHICLE THAT HAS TO GET THEM TO WORK TO PROVIDE FOR THERE FAMILY AND HAS TO PUT THIS AMOUNT OF MONEY INTO SOMETHING THAT FORD SHOULD RECALL... I MEAN COME ON..
THE ENGINE AND TRANSMISSION IS THE MOST BY FAR EXPENSIVE THING ON THE VECHILE.. THIS MAKES ME BEYOND SICK TO MY STOMACH..

..

Update by K.l.b.
Sep 28, 2018 6:24 pm EDT

So officially my transmission on my 07 Ford Edge is shot. Got it tested and it's saying internal fault gears 3rd to 4th. This s*** is gonna cost me 3, 000 to get done.. NEVER EVER WILL I RECOMMEND FORD VEHICLE'S TO ANYONE.

Update by K.l.b.
Sep 24, 2018 2:18 pm EDT

I took my ford edge to my machanic today and only to find out that it's something internal in my transmission that's bad.. I just bought it 4 months ago and now i'm stuck with this big issue. Ford motor company needs to back there company up and fix this issue with the transmission

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2:17 pm EDT

Ford ames ford lincoln

This ford has horrible customer service, my loaner car that I got from them while my car was in the shop was stolen and they immediately blamed me didn't listen to my side of the story. The GM was cussing at me calling my a liar and spread false statements around the dealer ship that I stole the car. So each employee treated me unfairly when I went in to pick up my car. Corey the used car salesman was yelling at me telling me I need to answer his questions or per his instructions from the GM he will call the cops. I had my sister with me and I was standing a distance away from her and Corey was yelling at thinking she was me. We think this was racially charged and we want our money back for having to pay for the loaner car. They charged us $643.22 because the head lights we taken out of it but found by my car at the dealership the cop said my hood was popped and my headlights were on the ground as well. So when I went in the next day to talk to the GM I told them what the police officer told me. And they "found" one of the loaner cars headlights in my car. Meaning someone found all the headlights on the ground and just put them back in the cars not looking to see which one went where. That's when the GM started cussing at me saying I did it. His reasoning behind it was that my rims and taillights were black so I took the headlights. They didn't provide any video/surveillance showing what happened. So they made me pay for a new key to the loaner, headlights to be reinstalled in the loaner, and my headlight to be replaced back in my car. I don't think I was treated fairly at all especially knowing I didn't do anything all I could do was sit there and let them talk down to me because they were threatening me with calling the cops and charging me with theft for something I didn't even do.

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1:01 pm EDT

Ford lasco ford fenton mi

I purchased a 2017 Ford Escape SE from Lasco Ford in Fenton MI last weekend. The Salesman was very nice up to the part where I signed the deal. When I was handed the key for the car I was told there was only one key and I would have to purchase another one. Who thinks when they purchase a 2017 car with 17k miles, they will only get one key? I asked him to get me a quote on another key and remote start. He never got back to me even after I emailed and called him to remind him. He totally ignored me with no response at all, such as he is checking on it.
It was 8:30 pm when we walked out of the dealership with our purchased car so we said we would be back the next day for him to show us how to operate the different options and bring him the title for my trade in. We even called him the next day saying when we would be there as we live an hour and a half away. When we arrived, he was too busy for us and a young girl showed us how to operate the different options. He did walk out to say thank you and shake my hand but quickly walked away with a very cool attitude. From the time the deal was sealed his whole demeanor changed in a negative way. He also said the night before that the mechanic would reprogram my outside keyless entry on the door panel. When I mentioned this, he said he didn't have time. When we got back home, my husband went on you tube and in five minutes he had reprogrammed my door.
I am very offended about the way the Salesman treated me and the fact that he did not offer to get me another key at no cost to me. He didn't even follow up on his end for getting me a quote on a remote start. The dealership threw in some free oil changes, but at this point, I really don't even want to go back there,

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8:18 am EDT
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Ford dealership

Metro Ford, Tupelo Ms. 38801

I have a new 2017 E450 with 5000 miles, A check engine light is on and it needs to be diagnosed. I called service department on 09/17/2018 and was told by service department employee to bring it in early morning 09/19/2018 to have engine light checked. I arrived at dealership and was told to bring my vehicle back a week from now as they can't even diagnose a check engine light, Unbelievable!

I have read reviews for this dealership and most are bad, The owner will only respond to good reviews so I don't expect any feedback!

I own a new F250 and E450 and have been a Ford owner all my life, How can Ford justify poor service from a dealership that just continues to no end? I'm baffled!

I don't know if anyone will read this but maybe it will find the right person who can correct this problem.

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4:57 pm EDT

Ford ford escape

The driver's seat can not be adjusted to where I'm comfortable. I wany to purchase this vehicle because of the way it rides, but I can't. The rscape is only made for taller people. Im not short but im having to raise the seat up just to see above the steering wheel and dashboard. Once the seat is raised this changes the angle that my foot comes to the pedal at. I feel like im getting a workout in my calf just to drive this vehicle. There definitely is a glitch in the design of this suv. Also, because of the way the back windows taper upwards it makes it hard to feel safe changing lanes beacause this design takes away too much of your viewing space when i look to see if cars are in the next lane. The escape should never have been designed the way it was designed. There really is no suv out there that im satisfied with out there. Either the design is flawed or just doesnt look right or the vehicle looks right but doesnt handle well. Will the 2019's be better? I hope so because i need to buy a car now and i shouldn't have to settle for something that doesnt handle well or doesnt look good. Who wants to drive a vehicle they don't really like?

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2:02 pm EDT
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Ford buyout payment not received.

On 8/4/2018 I bought out my Ford Taurus lease from Dick Wright Ford in Franklin, VT. I gave Jason Vaillancourt (the owner) a cashier's check for $14, 000 and a personal check for $3, 377.50. The personal check covered the balance of the buyout, the sales tax for the State of Vermont, title and registration. After waiting six weeks for my new registration to arrive, I contacted VTDMV and discovered that the paperwork and the payment had not been received by DMV. They informed me that they had an investigator on the case because my case was not isolated. Yesterday (9/20/18) I called [protected] at Ford Credit to see what the status was on the Taurus I supposedly bought. I first spoke with Shane who transferred me to Gary who told me I needed to talk with a third party who was working on my account. Gary said I would hear from this third person shortly. This afternoon after hearing from no one at Ford I called the same number again and spoke with Sydney. She informed me that Ford had received no payment for my buyout from Dick Wright Ford and it was up to me to deal with the dealer. This dealer is no longer a Ford dealer but has been embezzling from customers for some time. It will do no good to contact the dealer but because of Ford's inaction my credit is showing non payments. Furthermore, at the moment I can't even sell the car because I can't get a title. I have bought 5 Tauruses but I have bought my last Ford. At 70 years old I shouldn't be expected to use my retirement to pay for other peoples mistakes.

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9:10 am EDT
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Ford 2015 ford taurus

My overhead liner is coming unglued across the back of my car. It started on corner edges and is expanding all the way across. My car is still under the 3 year 36.000 mile warranty.Took it to Ford in Cookeville TN and was told it would not be covered because it appeared to be cut with scissors. When I replied that was ridiculous to assume anyone would cut their headliner, he said well maybe it was pulled at. When I explained I had not pulled at it he asked if it was pre-owned. I am the only owner. He then stated that they were glued on and sometimes the heat causes them to come unglued. Which is in my opinion not something that should happen while car is under warranty and should be fixed. After calling complaint department numerous time was given a run around and told to call Ryan Molinet manager of service dept. He stated it looked like it had been gouged by something. I do not use my car to haul anything so please explain how this could of happened. I own 3 Fords. I have an F250 truck and a Mustang andI have never had an issue with either one of them.I will however Never buy another Ford after seeing that this company looks for ways to get out of honoring their Warranty.

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8:27 am EDT

Ford 2014 f150 lower steering shaft - know issue not being covered!

I took my 2014 F150 to Basil Ford in Cheetowaga, NY to have the steering checked as it is binding while making turns. They tell me the lower steering shaft needs to be replaced as the problem seems to be well understood in the repair community. Fortunately, I purchased the extended warranty from their dealership under a company called Millennium which is supposed to be top of the line. They sent out an "inspector" to inspect the issue and they will not cover the claim because it couldn't be demonstrated or reproduced while the inspector was there. That means, I have to drive it until a complete failure occurs in order to have it covered. I pity the persons around me when that large truck plows into them because I couldn't make a turn! I told Millennium I felt they were liable should any accident occur because of this steering issue. They still refused to take ownership of the problem and covering the claim.

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7:35 pm EDT
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Ford brakes/service

I bought a 2017 Ford Explorer XLT Dec. 31 2016. After 19, 000 miles my rear passenger brake started making a grinding noise. I took it to the dealer, who stated the brakes are wearing and they could replace it for $450. I called other shops who all quoted about $250. I took it to a shop and they said it was really odd cause only the passenger rear brake was completely worn and it must be a defect in the making of the car (again cause it's only a yr and a half old and 19, 000 miles). We had it towed to the dealership to have it checked and to find out what the issue is. All they would say is there's nothing wrong and it's no longer covered under warranty so they have to charge us to replace the brakes. Our whole experience since purchasing this car has not been good. I'm just so disappointed, as I love the look of the car, but it's too many problems so soon, and the dealership sold us all these extra warranties that basically deceived us in what was covered. Terrible experience!

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6:11 pm EDT
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Ford 2018 f-150

purchased this truck new in June. Have had issues with the steering. It wanders towards oncoming traffic if or when you let go of wheel for a second, then when corrected it will take off the other direction. Have had it at two different Ford dealerships and they checked alignment and said it is normal. Now this is by far not the first vehicle i have owned, but this is the only new vehicle and also the only vehicle ever to drift me into oncoming traffic. I am a strong believer that the rack and pinion must be the issue but since we are an electronic world and everything has sensors, we are not looking at the fact that the thing still has mechanical parts in it. I am very unhappy with this and sure wish a person could return it like a faulty toilet or something one may have purchased from Home Depot or some other store of the sort. Is it going to take one of these trucks (since i am told this is normal) to steer into oncoming traffic and injure or even kill people. I am almost at the point of saying i am afraid to drive this thing. Thank you for listening to my rant and i truly hope something can be done. I like the truck don't get me wrong but my previous 2004 had no such issues as this brand new truck

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2:20 pm EDT

Ford repeated repair expense

I am an owner of a 2009 ford flex. The vehicle was purchased in nov of 2016 after a bankruptcy. The flex was purchased from a ford dealer and the vehicle was certified as it was financed by capital one and this was a requirement of the loan. However, by April 2017 a nightmare of water damage issues began. The vehicle would not start after a heavy rain, dash was lit up light a christmas tree and it had anti theft on. We called the closed ford service dept to get the flex to and they took the vehicle replacing a computer. Within a month it did it again after it rained only it was traction control and brake issues while driving. We took it straight back. They again replaced the same part saying it shorted out. This happens at least every couple of months. We had a family vacation in may of this year it happened again. We were without a vehicle for our planned family vacation. We went to a college football game it left us stranded 2 hours away because it rained. Each time we had repairs we were told it would fix it. We depend on our fords to keep us safe and never leave us and our children stranded. This is the first ford to let us down. We have put $2000 in repairs just for this issue alone. We could lose the vehicle due to being behind on payment due to high demand of repairs. We have always had fords our families have always had fords dating back until at least the 70s. I understand cars need repairs, but to take a car in for the same issues time after time and it seems like a guessing game. We are a pay check to pay check family who had to leave our home because money was just to tight and move in with family. We despritely need our flex to try to keep bettering our life for our kids but if this keeps happening we cant. I am dissappointed in service repeatedly not fixing the issue and for a dealer to put us in such an unreliable ford.

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ford?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ford Customer Service. Initial Ford complaints should be directed to their team directly. You can find contact details for Ford above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ford. Discuss the issues you have had with Ford and work with their customer service team to find a resolution.