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Ford Complaints Summary

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Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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4:53 pm EDT
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Ford car failure and unethical behavoiur :ford fiesta titanium 1.6 / motor # fm215374 / chasis 3fadp4fj7fm215374

Ref. Ford Fiesta Titanium, 2016 year model

I am writing to you in search of a solution to the problem that I am suffering, since I have not had an answer from Ford Motor Chile nor a response from their local dealer Salazar Israel, (Automotora Cordillera S.A, ) from whom I have purchased the reference Ford vehicle, for my daughter.

The situation can be summarized as follows:

On September 1, 2015, I purchased a 5 door Ford Fiesta Titanium, white color, 2016 year model from the local Ford dealer Salazar Israel (Automotive Cordillera S.A.),
for my 19 year old daughter in CLP 10, 838, 400, equivalent to approximately USD 16.200

From the beginning all car service maintenance have been done in its due time course and all at the same Ford’s authorized service ( same Dealer Salazar Israel – where I purchased the car)

As of December 2016, the car began showing problems, without explanation. One example is that, one evening at 8:00 p.m., the car from one moment to another and without any reason the engine stopped and all the panel light went on, leaving my daughter helpless and dropped in the middle of nowhere. The next day, given that the car had a mileage of 19, 800 kms., we thought that the reason for this event could be that we were approaching the 20, 000 Km service and did not give further importance to this car failure. We immediately took the car to the same car dealer for its regular maintenance.

The car was released from the workshop on January 9th 2017. A couple of days later, the car showed same breakdown, engine stopping suddenly and all panel lights on and left my daughter again in same situation dropped.
After the car release in January 9th, the car failure has occurred repeatedly over 7 times on a row up to April 12th last time the car was sent to the workshop again.

With the Ford brand guarantee in force, the car was taken to the Salazar Israel workshop each and every time. Salazar Israel in all of these opportunities never provided a clear and definitive response and never clarified what was the problem failure of the car.
Since December the car received the following treatments: the butterfly body has been changed twice, The motor cables branch was changed as they had a faulty pin; the air conditioner was also changed; The mechanic tightened and protected a 60 pin connector, since one of them Transmitting the acceleration body signal was apparently loose; the accelerator pedal was also changed. And so, numerous explanations, regarding a practically new car and that continues to present abrupt engine failures and stops.

To date there is no clear diagnosis of the car FAILURE

Back on April 12, the car broke down again and it was AGAIN taken to the workshop of Salazar Israel. Due to continuous and many stressful incidents and since there were no defined diagnosis of car failure, we asked to have our car swapt for a new one agreeing to pay an additional sum taking into consideration an adjusted current value of a new car .In response to our request, we received an offer, through the head of brand service that we consider almost a mockery. The Dealer would purchase from us our car at a value extremely inferior to the actual second hand car commercial value. In addition to this ridiculous offer, the card dealer obliged us to purchase a brand new car credit offered by themselves, in order to have a slightly better improved car recovery value.

The treatment carried out by the dealership Salazar Israel for this particular case (at least 7 times in a row to the workshop) is not a typical behavior of the Ford brand neither is an adequate customer treatment, since there has been no intention whatsoever to seek a real solution to the situation which afflicts me.

After the last incident from April 12th and that the car was still at the Salazar Israel workshop, since I had not heard back from them I called to find out the state of the vehicle. At that time I was informed that the car was ready to be picked up.
Due to the many times it had been supposedly repaired and yet failed constantly again with the same failure ( stopped engine ) I requested a written report informing the cause of failure and damage of the vehicle and the full detail of the repairs done to the car prior to picking it up from the workshop. I have yet not received such report. The truth is, I do not understand this type of customer treatment. As you will understand this inability of the dealership to solve the problem and the inability to report its failure up to date, implies that the vehicle is highly UNTRUSTWORTHY and DANGEROUS for anybody and specially for a 19 year old girl Knowing that she can find herself in the middle of nowhere, at any time day or night dropped and exposed to further dangerous life stake situation. As of today June 8th 2017 I have not yet received the written report thus I have not yet picked up the vehicle from the workshop waiting for full written confirmation of failure and repairs done.

This same letter and request has already been sent to Ford Chile back on May 19th 2017 and at the time they committed themselves to provide me with a solution as soon as possible. Since I had not heard back from them, on June 4th 2017 I wrote to them again. That same day I decided to make public my dreadful story public and posted it on Facebook and twitter. Only then after publications, on June 5th did Ford Chile contact me only to ask again what was the car failure and problems, showing with this a huge lack of compromise with the customer and unawareness of the actual situation. This call greatly surprised me because Salazar Israel had mentioned that Motor Ford Chile was the entity who had done the last car checks and repairs to my vehicle, and here the person contacting me showed not to know anything at all of the continuous problems encountered during the many months.

Two years ago we made the decision to buy a vehicle for our daughter turning 18, an important life decision that many families go through, and decided to invest more than what we originally wanted to do so in order that she would have a brand new car, to feel more secure. We decided to go for a Ford Fiesta Titanium basically because of the brand reputation and reassurance. However what was supposed to be a joyful life experience turned out to a terrible nightmare.

10. I do not intend to have to reach out and appeal to the Courts of Justice in order to claim for damages caused and would rather to try to solve this problem with you directly in a favorable manner for both parties, since I have already tried reaching out to the Salazar Israel Dealer as well as Ford Chile with no effective response yet. I therefore request your intervention in order to solve this matter as soon as possible, to be able to change my car for a new one under reasonable conditions considering my interest to maintain relationship with Ford Motor Brand and also considering the stressful life episode caused to us by negligent behavior on behalf of local management, liability and lack of appropriate customer service commitment ( from Ford Chile as well as from Salazar Israel Dealer)

Francisca Ariztia Crossley
Mariano Sanchez Fontecilla 310 piso 10
Las Condes Santiago 7550296
Chile Work Phone: 562 [protected] mobile : 569 [protected]

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4:51 pm EDT
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Ford unethical and unprofessional behavior

To Whom It May Concern:

I purchased my first Ford in 2013. I come from a family that only owns and have ever owned Toyota’s so it was kind of a big deal. As my own family was starting to expand I wanted a reliable SUV that would accommodate us and future soccer games, zoo trips, long drives, etc. I purchased a used 2011 Ford Edge with low miles to be our family vehicle. I was extremely happy with my Edge until about nine months to a year or so after my purchase. At this time, my brakes did not seem reliable as my brake pedal had become “soft” and I noticed a difference in it’s ability to stop quickly. As a busy working mom, it is very difficult for me make time to take my car to a dealership at a moments notice. Once I was able to bring my car into the dealership, my brake booster was replaced as part of a recall that I was never notified of. Ahh, much better, felt safe to drive again with my baby in tow.

Fast forward to November 2016. My brake pedal is starting to feel soft again. Great, now I have two children in the back seat. Is this an ongoing issue I will have to deal with? Will it need to be replaced every year or two? As I am wondering this, I realize it’s also time for emissions testing to be done. My husband takes my car in for the emissions test in December and it fails! This came as a complete shock as everything appears fine. Oil changes are done in a timely manner, no accidents have occurred, no warnings are going off. What’s wrong? The paper work/report from the emissions tests state certain systems are “not ready”. The technician at the emissions testing facility said that typically happens when the battery has been changed recently and the car has not been driven in all of the drive cycles necessary prior to testing. Hmm, well that’s strange because my battery had not been recently changed and we just came back from a road trip well over the amount of miles in the suggested driving cycles. We take my car to multiple repair facilities and no one car figure it out. We have moved so we are unable to take my car to the same dealership we have used in the past. We take my car into the Bob Rohrman’s Schaumburg Ford dealership in Schaumburg, IL. After being charged $219.24 to “clear monitors and codes” my car is still not passing the emissions test. My husband took my car in four times and failed each time after the dealership said it was ok to re-test. We asked the dealership to find the problem as we have no answers as to why this is happening and why my car has been at the dealership for two weeks and still no resolution. In this time, they changed the brake booster again as they also noticed it did not pass their multipoint brake check. Going through a Chicago winter without the car you are used to driving (which also has my two car seats inside) during the holiday season is no fun. Seeing as what we were charged ($219.24) did not do anything to resolve the emissions issue, we spoke with Kevin the parts/service manager who insisted that we not be refunded or discounted our money as it was necessary to check. My husband had just recently lost his job and it was the holiday season and we are being extremely inconvenienced by the dealerships inability to find the issue in a timely manner. They continued to tell us the car was ok to retest when it was not. A refund would have been greatly appreciated but that was not an option. After many back and forth conversations, the dealership started taking the car to be retested themselves until the issue was finally resolved, which was appreciated and helpful.

Within days of receiving my car back, I noticed my pedal still did not feel “right” but after everything, I really needed to have my car and did not want to deal with this dealership again. Months go by and I decide I really need to have my car/pedal looked at again as it really felt terrible. I take my car back to Bob Rohrman’s Schaumburg Ford dealership in Schaumburg, IL to have an oil change done and also for a brake inspection after explaining my pedal feels as is going to the floor. I assumed my brake booster needed to be replaced again or it was never properly installed. A few hours after leaving my car on June 5, 2017, I receive a call from Kevin, the Parts/Service manager stating my brake booster is not the issue and it is going to cost $1, 000 including the oil change (I had a $40 coupon which included a brake inspection) to fix. He stated the ABS HCU needed to be replaced. One thousand dollars for a family of four that is just getting back on their feet after a job loss is a tough pill to swallow. I asked if I can call him back as I would need to talk to my husband. After discussing with my husband, I call Kevin back but he is unavailable so I ask the representative on the phone if you can let Kevin know we would like to pick up our car as the cost to fix is too high for us.

We arrive at the dealership to pick up my car and at this point we are being told by customer service representative Jessica that the car has no brakes and will need to fixed at the dealership or towed as it is unsafe to drive. I was extremely confused as the car was drivable when we brought it into the dealership and now it’s not? I asked if it would be possible for me to try to drive it but I was told that the car literally has no brakes and the master mechanic is saying it’s unsafe to do so. As we do not have many options and feel we are being extorted at this point, we have our car towed to a nearby Midas that a family member uses. My oil change and brake inspection at the Ford dealership cost us $192.01. How is this even possible? We pay it and move on.

Midas states the master cylinder is leaking and causing the brake pedal to go to the floor. Once they completed the work on that, they can’t seem to get the air out of the system. Midas calls Kevin at the Ford dealership and he states the master cylinder was not the problem, it’s the HCU and because I (he specifically stated me) drove it after they completed the oil change that I caused the master cylinder leak after he told me not to drive it. I am in complete disbelief that Kevin would say that I drove and broke something when we had the car towed out and I still have yet to re-enter the car since bringing it to the dealership. Midas is also telling us that the ABS HCU part costs $238. Why on Earth is the dealership saying it will cost $1, 000 to repair? From the outside, it appears to us that this dealership and Kevin are scamming us. I am so sick to my stomach over this and can’t believe how rudely we have been treated and the level of incompetence and fraud that is happening. It's completely disgusting and my car is still being repaired ($1, 500 later) after the butcher shop that is Bob Rohrman’s Schaumburg Ford dealership touched it.

Needless to say this will be my last experience with Bob Rohrman’s Schaumburg Ford dealership in Schaumburg, IL. and hope to never cross paths with Kevin again. I am also disappointed in the type of issues I have been having in the short time I have owned my Edge. Unfortunately, my experiences are leading me to believe that Ford is not the trusted vehicle or company they claim to be.

Sincerely,
Priya M. Abraham

Cell: [protected]
Email: [protected]@gmail.com

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12:36 pm EDT
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Ford 2017 edge

I was driving between 40-50 miles per hour, I went to move the air vent in the center of the dashboard when my vehicle shut off. I was shocked then realized that my thumb was on the start button. I was so shocked I didn't know what to do, I put my car into neutral and pushed the brake and the start button and it started. I am not sure but I don't think that you should be able to turn your car off and on while you are driving it. I tried it in a parking lot just to be sure and it did the same thing in reverse. You loose your power steering and braking when your car is off, so if you are driving and it can be turned off that easily it seems like a very dangerous situation.

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9:15 am EDT
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Ford service

I have a 2013 F350 with 20, 000 miles and this truck was serviced by Jones West Ford. I have had problems with the rear view camera not working half of the time, retractable mirrors only working part of the time and bad acceleration when passing or merging into traffic and I was told they could not find an error code so they did not fix anything. What kind of crap service is out there today. I have owned Ford vehicles all of my life and have even worked for Ford through my early years and this is a joke. I did not pay all of this money and have an extended service to be told they cannot fix anything because there is not an error code. Stand behind your products Ford and fix my truck.

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12:08 am EDT

Ford recall ruined my car!!

I have had the worst experience at Ford these past 3 days. I get a call from one of the advisors(Samantha) the day after I had my oil changed, stating that I needed to bring my car back due to several recalls.. I own a 2013 Ford Fusion. Capital Ford had my car in possession for two days. I received my car back on Wednesday. Thursday morning, my radio would not work, along with my alarm system and the car Bluetooth. I took my car back for Samantha to check out. She gets into my car and tries to turn the key to start and it wouldn't start the first time, I asked why did it happen, she says "oh, I didn't turn the key all the way" then proceeds to tell me that I would have to bring my car back on Monday due to the long wait they had. I had to have my car towed back on Monday de to it not starting, today (Tuesday) I get a call that I need to have a new battery and also have my radio replaced that I am having to pay out the pocket...HOWWW is it that my car was completely fine before you guys did this recall and being told just last week that my battery was fine...I then speak with the service manager Scott Shirley, who tells me that a battery can easily die while just sitting. It's awful that they are trying to cover up what they messed up, instead of apologizing about it. I am currently without my car due to this issue. So please beware of taking your car to this quick lane location. Their advisors and techs are clearly incompetent! Currently, In the process of filing a claim through the corporate office in Michigan and contacting the better business bureau!

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4:15 pm EDT
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Ford 2008 ford f150 xlt 5.4 motor 4-door

I am a loyal Ford owner, my first car was a Ford and I have continued to purchase Ford's for myself and my wife. I have had f150's, windstars, freestars, explorers and have had good experiences with them all. I have purchased pre-owned before and have had good luck. All my purchases have outlasted my loan payments and made my Fords a good solid purchase. My latest pick-up I bought pre-owned as that was what my budget would allow. I really liked the style and was very proud to own it This vehicle was purchased in 2013 and will be paid in full in February 2018. I have had more issues with truck than any other Ford I have had. Sensors, two fuel control modules, VCT sensors, brake sensors, air bag sensors, right side manifold cracked, all ceramic spark plugs, tune ups, not mention normal wear items and all these things have cost me a large amount of money. This has been the most costly Ford I have owned to maintain. I have never been so disappointed. It hasn't even out lasted the payments. I know that vehicles need maintenance and I accept that, but this is the worst one I have ever owned. It has put me in a situation where I have no choice but to get rid of it. I used to believe in "Built Ford Tough", but not anymore. My next purchase will probably be from another company, which pains me because I believe in loyalty. But loyalty is a two way street and I don't have faith in your product anymore. Very unhappy.

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8:17 am EDT
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Ford o c welch ford hardeeville sc

AC on 2013 Explorer went out in Oct 2016 replaced condenser. AC went out again in Dec 2016 Replaced compressor. AC went out again May 2016 was told it was the evaporator. Replaced. Went to pick up the car at OC Welch in Hardeesville SC after paying $1780 got in and AC was exactly the same-not working. Then told its some line that leaked another $1400 and 5 day delay. My guess is evaporator was not the problem but as a customer I have no recourse. I was told 2 times the car would be rady drove 4 hours one way 3 x. Spent $100 on gas an extra $140 dollars for Marina fees and am thoroughly discussed with OC Welch Ford. Their communication is deplorable and service is even worse. I've owned Fords for over 40 years have used Ford service all over the country and this is by far the worst service I've ever experienced. You can check all the reviews I've given in the past and see that I am not a complainer and have always rated service as excellent. Well not this time. In fact due to this experience I seriously doubt I will purchase another Ford ever again.

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7:09 am EDT

Ford tsb 12-11-18

On 6-1-17 I brought my Ford F 150 to Taylor Motor Co. in Waynesville NC
in reference to a a message in the cluster check that advised me to "service advance trac"
After having my vehicle for six hours I returned to the dealership where I was told that the ABS module had to be reprogramed.
I was charged my $100.00 for my deductible on my ford extended warranty, which meant that my bill was over $100.00 for a TSB 12-11-18, NHTSA [protected]
In addition my vehicle had 28 miles of test ride on it, does this not seem
excessive .
invoice #66814, control #028952
Dale Garris
[protected]

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1:39 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Ford ford transit connect/routine service

On June 18, 2017 I dropped my 2015 Ford Transit off for oil change and inspection as I was traveling the next week - AutoNation Ford Scottsdale. They called and recommend that I have the transmission serviced as it was at the recommended time. I have not have any issues with the vehicle - 2 years old and 44040 miles. I was quoted $285 for the service. I agreed because I was traveling and want to safe! We left on our trip to the Grand Canyon on Friday, May 26 and 90 miles out of town when the transmission lights come on the started giving me issue. Pulled in the rest stop - would not start back up and smoke. We were towed to the Jones Verde Valley Ford where the car sit today. Rented a car for $297 to finish the trip.

Completely unhappy as the AutoNation Ford Scottsdale Service has void our calls and not called us back. I did go there and traded the car in on a new Ford Edge. Was told they would tow it back and I could get my stuff out that is I left in it. I called the Service Department again to find out where the vehicle was - again no answer and they said someone would call me back - no word. So I called Jones Ford and they were told they did not want to tow the vehicle back and to fix it. So I have made arrangement with Jones Ford for me to drive back up there and get my stuff out of there before AutoNation does anything. I am COMPLETELY UNHAPPY with AutoNation Service and will never go back - I would like to be reimburse for my rental and service - but I have not been able to talk with anyone.

May 26, 2016
Customer # 5471905
Would reimbursed $582 for the service and rental

Thank you,
Elaine Byers
[protected]
[protected]@gmail.com

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10:45 am EDT

Ford 2014 ford fusion

My name is Robert Jackson, I purchased this vehicle new 2014, then 18 months later I started having problems with the AC. In 2016 the AC stopped working all together, so I took it to MIDAS and they told me that the compressor came apart and he said wear and tear and it will cost $1000 to get fixed, I took it to Midas because it was free, it would cost $200(Deductible) for me to take it to Ford just for them to see it. How the AC die after 18 months? Of all the vehicles I've had in my life time, this has never happened except when I hit a deer on my way to work (I had a Ford Escort then).

Another issue: I have taken this vehicle to Beach Ford in Virginia Beach (i'm civ Navy) numerous times for an Interior the material keep coming undone on the drivers side door and the carpet under your foot (passenger and driver), so I got tired of taking it to them, they just can't fix it! May not be them but the crappy interior that it has. And now I feel the transmission is slipping and I can't be without a running vehicle, I'm paying 300 dollars a month for a RUNNING vehicle. I purchased this vehicle from DougHenry in Tarboro, NC, I did call them to comment on this car they sold me, and I got two different comments, someone said they been having alot of problems with this make/model and when I talk to a warranty person it seems to her that this it is normal to have the AC die after 18 on a new vehicle. I am not happy with this vehicle, no wonder people buy foreign cars. So now that my AC doesn't work can you charge money back to my account, I am paying for a service (AC) and I haven't missed a car payment, EVER! Can I start missing payments for the cost of AC? Dealers such as DougHenry only concerned about the deal not about the person, they look at the dollars. Are you going to do right or do I have to go foreign? Please pass my complaint on!

Robert Jackson
[protected]

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10:22 pm EDT

Ford 2017 ford fusion

I purchased a new 2017 Fusion February 24, 2017. A week later I had to take it back to the dealer because the one touch option was not working on the driver window. I was told it was fixed and returned to me. On 3/3/17 I had to return it again for the very same reason. Again I was told it was fixed and ready for pick up. On 4/14/17 I took it back to the dealer again for the same issue but this time it was the front passenger window. Again I was told the problem was fixed and ready to pick up. On May 16, 2017 I had the less fortunate pleasure of calling roadside service because my car would not start and again my driver window was malfunctioning. When this all started I was looked at as though I wasn't making any sense when trying to explain my issue. On the last trip I was told by the dealer service department it's not just my car but others as well. It was then I was told service had been given orders not to replace anymore parts on my vehicle or attempt anymore repairs until Ford's engineer could come up with a fix. This was not only disturbing but very insulting to me as well. I felt as though I was being blamed for a problem I did not cause. On May 16th I spoke with Chris at [protected] at Ford Motor Co. direct to express my frustration. It was then he informed me that my vehicle qualified for a buy back since it was under 4000 miles and I was having these issues and no fix available. I received a call on May 17, 2017 from Tammy Smalling 8666313788ext 77752 stating my request would be reviewed and she would contact me on 5/24/17. It was then I was told still no fix my vehicle and it did not qualify for buy back and the only thing I was offered for my trouble was my monthly payments reimbursement and an extended warranty. I refused the warranty since I already purchased one when I bought the vehicle. I agreed to the monthly payments and was told by Tammy that she would follow up with me on 6/1/17 and to send in my proof of payments for processing. On 6/1/17 I received a call from Tammy informing me that still no fix and she received proof of payment. However when asked if I could drop the extended warranty I purchased and get the warranty she offered and be reimbursed for the warranty I paid for I was told no. She stated the warranty she offered was not a replacement and I could only get either or. At this point I am so dissatisfied with Ford Motor co. I have never experienced anything like this in all my years of car buying. I never expected this from a brand new car and the service I received from Ford is the worst. I don't think anyone realize what an inconvenience this has been and still is. This malfunction with my vehicle is really and truely painful. It hurts my arm very badly eveytime I have to let the window down and stick out my arm. It upsets me even more to think that I am stuck with this broken vehicle that I have to pay for every month that doesn't work properly. I spent my entire savings and a tradein purchasing this vehicle and have had nothing but heartbreak every since. I am so disappointed with Ford and I will NOT recommend anyone to buy a Ford product.

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3:51 am EDT
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Ford serviced car was not in shop during service time

On May 21, 2017 I dropped my car off for service at the main location in Dammam. I was promised reimbursement for the rental car during the month my truck was in the shop. I picked the truck up o june 21, 2016. Until today no reimbursement. Khalid was the customer adviser. The location's Ami Amro and mangr. Hossam Helmi ( I have personally met with them throughout the past year many times and emailed many times) cannot explain where my truck was in this time. Not only do they not want to reimburse the money for the rental car but their branch check in and check out system is so faulty that they cannot tell me if my truck was being serviced in their shop or being illegally used by someone during this time. This is very disturbing for a trusting customer. This serious issue in bad management and bookkeeping processes must be corrected immediately. I ask that you not only reimburse me for my the rental car (all documents have been submitted 3 times) BUT ALSO investigate these unprofessional practices! I do want to know where my truck was and who used my truck illegally during that month! I hope that as a customer service company Ford will be even more disturbed by these practices than me and you will solve these issues immediately.
Regards from a still loyal customer,
Markus Klaus [protected], [protected]@yahoo.com

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8:03 pm EDT

Ford aafes sales

I hold a grudge for a long time.Stationed in the P.I 1976 - ordered a new Ford Van thru the BX for pick up by me, wife and 2 kids after our military leave at home in Chicago area upon our return from the PI in 1977.
BX wrote up the order and took my $500 down payment with instructions to go to a local dealer to pick up my van, so we could drive to our next duty station in downstate Illinois. Got to the dealer - no knowledge of any order and no van - best I could get was we will pay your hotel bill ( there wasn't one - stayed with family) and find you another, but not exactly what you ordered. I said I was not willing to settle for less than what I ordered - they returned my deposit after a few months. I bought a Dodge van off a lot.
I have not purchased, evaluated or thought about a Ford vehicle since 1976.Thanks for you kind treatment to veterans

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9:27 pm EDT
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Ford 2015 ford explorer xlt

On 17 May 2017 the armrest on the driver side door is splitting. I noticed it about a week ago. It just split. I didn't do anything to it. After googling this problem it seems to be a problem with the Ford Explorers. I would like to know if there is a recall on the Ford Explorer. This should not be happening on a 2015 that has been garage kept since day one.

Ramona Thomas
1022 Iberville Street
Lake Charles, LA 70607
[protected]

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8:50 pm EDT

Ford auto start on our 2017 fusion se

Can you please remove, and/or reprogram the Auto Start on my 2017 Fusion SE with the 1.5L Ecoboost Engine.

I love the car but hate the Auto Start shutting down all the time, then restarting a few seconds later when I take off.

Both my wife and I forget to shut it off every time we use the car, and think that it is hard on the starter, starting up all the time.

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1:30 pm EDT

Ford service department at jones ford in charleston, sc

Hi, We have a fleet of Fords and had a 2014 Explorer that I just traded. I was working a deal on another Ford but after what happened I went straight to Infinity and bought a QX60. Let me tell you what transpired last week.

I took my Explorer to Jones Ford in Charleston, SC to have some warranty work done. I was informed that the moon roof issue was not covered as it is a wear item. I told them in the 3 years I had the vehicle I NEVER used the moon roof. Then they called me and told me that not only did they have to blow it out they had to snake it out as well. Once again, I never used it. I do not park under trees, etc. When I got there to pick it up I had a bill of $274.85.

I got in it and the dash and seats etc. were clean and armoralled. I thought that was nice- they must have cleaned it. Then I looked at the rest of the vehicle and realized they had not cleaned it- just those areas. Strange... So when I got home I decided to clean the rest of it. On my passenger side floorboard there were things that had been in my cup holders. Loose change and an earring. Also strange...
When I got to the drivers side and lifted my rubber mat I pulled out the carpeted mat and it poured water out of it. I have a video of this. There was probably 1/2" of water on my floorboard!

My theory is when they blew it out they blew the stuff out of the cup holders. I have no idea how they got all of the water in it but they obviously had a mess and cleaned up what they saw which was the dash, etc.

The next morning I went back and asked to speak with the service manager and the tech that did the job. The adviser that had helped me the day before never asked me why or anything. The manager came out and would not bring the tech. I explained everything that happened. He felt it and said it was fine. I told him that is because I put it in our shop and ran two big shop fans on it all night long. I told him I wanted a refund on what they charged me and he laughed and told me point blank that wasn't going to happen. He was very arrogant. Told me to leave it and they would be sure it was all dry. I asked to speak with the general manager- Mr. Walters. First I asked to speak with Mr. Jones and he once again laughed and said "He's dead". Then he told me the general manager was not in.

So, later on that day I called and spoke with the general manager, Mr. Walters. He told me the same thing. Was not willing to help or do anything other than be sure it was dry. I called the salesman, Mel Gordon, and told him to tell the service department they cost him a sale. Another thing- when I first went in to the service department I asked if Mel still worked there. You would have thought someone would have found out as there were 3 or 4 of them in there. One said he had never heard of him and another said he no longer worked there. When I walked into the showroom Mel greeted me. Helloooooo?

Like I said we have four F350's, a F250 and an Econoline van. We trade a lot. I would appreciate being treated better.

Regards,

Joni Warder

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7:10 pm EDT
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Ford airbags

I was in an accident. The other driver hit the front of of my car. It spun me 90 degrees resulting in being totaled. My engine was shifted and my headlights where ripped off. I had to kick my door open due to being stuck, yet my airbags never went off. What can you do/offer for me. If nothing, I will be getting a lawyer. The Ford Fiesta SE 2013 is not safe

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4:00 pm EDT

Ford oil change filter loose.

I got an oil change done at my local dealer, I have no idea if they where training or rushing to get to the next vechile or trying to get to their lunch break, but my oil filter was never tighten and all the oil leaked out my vechile. Now I have a ticking noise I hear from my engine. Today I had to buy 4 quarts of oil because when I checked the dip stick I had no oil on the dip stick what so ever. I bought 2 stop leaks prior because I thought I had a leak somewhere and also another 2 quarts of oil those days. Luckily my mechanic noticed the leak and told me that the filter was soon to fall off. I just can't imagine what damage has been done to my engine just from it over heating.

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1:59 pm EDT

Ford premature motor failure

Good day customer Ford service or Ford corporate:

It is a pleasure to greet you by this means and so yourself. The Ford Focus 2013 which on Friday 05/26/2017 is diagnosed by the Piedras negras Coahuila Mexico Ford distribution with the "Thawed motor", is first reviewed by the technicians and commented that the probable cause may be due to a cold start, However this theory is not probable because the vehicle was in operation, although today the vehicle is no longer guaranteed by the current mileage (124, 000kilometers) "none of the vehicle protection or dashboard performed Its function which stops it being for less "Check Engine" or some indication on the dash that would have forced me to stop the vehicle immediately and not after the unfortunate event.

Today the vehicle is in the aforementioned distributor pending my authorization for the official diagnosis which is worth approximately $ 6, 800 MXN plus the repair price which is not yet confirmed, the last maintenance registered with Ford piedras neegras mexico was in the month of December and there is no record or indication that there was any premature problem, which gives rise to the doubt of this event.

I would like to see how to receive the support, or guidance from Ford motor company regarding this fact and find the root cause of the problem since I do not think it is a very common failure, previously I present detail with the transmission of initial way after Of the purchase already exists registry of this also, and in turn the problem of the plates of the doors that are still pending to be changed by the recall that was launched or program of change.

I am very attentive to your comments and waiting for the help I need

Regards…..

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10:29 am EDT

Ford 2015 ford escape

I live in the southwest (hot in the summer) When the interior temperature of the car gets hot, my air conditioner will not switch to upper vents. I was told it is the electronic control module located under the dash. They said when it gets hot it expands and loses contact on the circuit board. I complained about this to the dealer at about 20, 000 miles and the service advisor switched it back and forth and all worked fine. I thought it was just me. Now that summer is back, it happens every day. My Escape now has 37000 miles on it and they say no warranty. If I want it fixed it will cost me $1900.00. This my second Escape and could very well be my last Ford. I have owned Fords since 1979 and it appears they have gotten a lot more unreliable over the years

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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