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Ford Motor Company / 2013 ford explorer we purchased in april 2016

Columbia, MD, United States
Contact information:

Hello our Explorer has been to to the dealership multiple times for Transmission problems. As of this note, the car has been with Apple ford for 2 weeks with no resolve. This car we purchased literally new has been a nightmare. Car has been to Apple Ford in Columbia Md several times for the same issues and quite frustrating. We are also looking to address this with BBB due to the ongoing problems. Below is email i sent to the Dealership where we bough the the car and we are almost thinking we might have bought a Lemon. Vehicle VIN:1FM5K7D93DGA77794
We would like to talk to someone in corporate to address this issue
[protected] is my number
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From: triniman man
Subject: Re: 2013 Ford Explorer
Date: June 13, 2017 at 8:58:47 AM EDT
To: Nicholas Frangas, Nicholas Frangas
Cc: Maky A

Good Morning!
We are at our wits end with the 2013 Explorer we purchased there, just hasnt been a good experience
It is at Apple Ford in Columbia again almost 2 weeks ( transmission issues). This car has been in the shop more than it should and we really have major concerns . Nicholas and your team was great during the Sales but we are extremely frustrated. We will follow up with a letter to Ford and at this point keeping this car doesnt seem like an option.
PLease let me know if you have any questions.
Thanks Mesfin and Makeda

Ra
Jun 18, 2017

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