Ford Motor Company / 2010 ford escape ltd

Canada, United States

Never buy or recommend to buy a ford vehicle again period!

Ford has an outsourced company called agero customer recovery (which is a worthless company) they have approved my claim for towing under esp incident that happened in august 2015 and have not yet sent me the chk of $280 usd.
I have opened a case with the bbb. James peters supervisor and tina canty agent are just not helping me asking me to call other departments, even after this ridiculous wait of 2 years!

I have taken this up on facebook, opened a case with bbb.

Question for ford: when I have paid for the full esp plan when I bought the vehicle in 2010, I made a commitment to you. Why did you not hold your commitment to me?

I have wasted $1500 worth of my time, making 15 hours of calls and would never ask anyone of my community members or friends to ever buy a ford and esp.

Shame on your company!

May 18, 2017

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