Ford
reviews and complaints

Special field Action 09L02
2006 F-250 Ford Truck
VIN 1FTSF21P36ED45727

We had the very issue that this letter is speaking of that we received in January 2018.

This problem was so bad that we lost control of our vehicle on several occasions, we could have killed. We took our truck into Meineke and paid ourself to get this problem fixed on 9/26/17. It cost us $1028.87 of our own money. Please see receipt.

I spoke with someone after I got the letter at Ford and they said that there was no reimbursement offered for this problem. I do not see why you would not reimburse us for money that we spent for a problem that you know your trucks are having. We had already tried everything in the letter and nothing worked, on the back of the letter it says "If after setting the tire pressures on your truck to the Ford specified levels, you believe the vehicle needs additional service, please contact your local Ford dealer. If you have any questions, please contact your dealerships service manager for assistance." If we had known that this was an option we would have gladly taken it to our dealer and let you fix the problem that you are aware of having with this truck.

We strongly feel that we should be reimbursed for the expenses that we incurred due to your faulty suspension system. I would hope that you stand behind your products and make things right with your customers.

With all the social media and how fast word now spreads on the internet I would think that you would want to clear up this problem and make it right.

I called to make an appointment for my car based on recall letter with Jim Hudson is Ford in Lexington SC. At time of call I was not informed of a diagnostic test charge when I took the car in for recall on transmission I was not informed of a diagnostic test. Less than 15 minutes after I left I got a call saying I had to pay a $220.00 charge for test and was informed it would cost $1900 to replace clutch. I declined service but was still charged$220.00. Spoke to service mgr and he said that I should have been told of the charge at time of appointment I respectfully request that you refund my charge. My name is Kerri Lynn Rockwood address is 338 Sprahler St Gaston SC 29053 phone number is [protected]. Thank you for your attention to this matter and I look forward to hearing from you soon.

only got 300 miles on it and the transfer case leaking oil not happy at all because i live 40 miles away from closest dealer and work all week and cant find time to bring it to them then have to find a way home? At $70000 i would think these things would be built a little better than this bought a lot of fords in the past 10 years and might be thinking about something different i know i can call road side assistance but really dont want to because dont trust these guys with the trucks they do more damage than any thing just really frustrated right now.

I purchased a 2017 Escape new. The car is excellent except for the tires (Michelin) brand. After service, which by my choice I perform at 5k intervals which includes tire rotation. The vehicle currently has 28k on it and the tires need replaced, at a price of $505.00 after 30% pro-rated by Ford. This is not the first new ford I have purchased, and is the only one that the tires did not get at least 50k miles out of new tires. I currently have my eye on the new Ranger to purchase in mid 2019. If it has Michelin tires on it I would ask the dealer to change them before I purchase. I feel the tire manufacturer should pony up for some of the cost being they are rated for 60k miles and didn't come close.
Thank You

VIN 3FA6P0K94DR317955
After the car has been running and then sets for an hour the problem occurs.
You start up, run for about 200 feet and then it will stall. You are on the highway at this time. You have to put the car in park while on the highway, press the brake and it will restart. It does not give you any fault or service codes. This has been going on for the last 2 months.

The Pruitt Ford Dealership in Burkburnett, TX completely destroyed my grille. I am a full time college student and my parents took my truck in, as my truck was not working due to a recall. They fix the recall and they bring me my truck back and my grille on my truck was completely torn up. It had dents in it like crazy as well as more scratches than I had on it. I am not blaming for all the scratches BUT I am blaming for ALL the dents. They completely destroyed it. I have to replace it. It did not leave that way as I am very particular about my truck. I would NEVER let me truck look like that and I am ashamed that the technician would allow that behavior. I have before and after pictures for proof if needed. I am beyond pissed with this incident and should not have to deal with damages when getting my truck fixed. I would like for them to pay for a new grille. My grille is aftermarket and i can get the exact same grille online. I am not cheating the dealership by any means but there is no reason for the damage.

I have several concerns regarding my 2016 Ford Explorer FWD 4DR XLT. The most recent, and most likely a related issue to the first occurrence/event, is a steering rack gear issue that is recommending to be replaced (Feb 2018). This vehicle is used as a commuter vehicle- and occasionally used for delivering packages and small furniture for jobs/projects my wife does for her Interior Design business. We do not have teenage drivers that use this vehicle and we are religious about taking the vehicle in for regular maintenance. We garage the vehicle every day and make sure the vehicle is pampered and washed/detailed on a regular basis. I paint this picture because the issues we have encountered with this vehicle is the very first time we have purchased/leased a vehicle, in our over 40 years of purchasing/leasing new vehicles, and have had these issues (needless to say- our only Ford we have bought in our lifetime).
I have mentioned issues because we have had issues with the electronic digital screen malfunctioning and the issue, we feel has contributed to the most recent issue, was an event (8/2016) that occurred when my wife was driving home on a downward descent on the highway at 75 miles an hour on a two-lane highway with traffic in both lanes and only a narrow shoulder on the right, when the vehicle completely shut off on her along with the steering column inoperable. How she managed to safely steer the vehicle at that speed without power and proper braking capacity loss- and the wrench light fully on, was only short of a miracle (the saving grace was that the steering was still available- otherwise the miracle of her surviving on the highway may not have occurred). The vehicle was towed to the nearest dealer- 45 miles away to have it serviced. The issue that caused the shutting off of the car was repaired under warranty, but when we took the car in for the current issue (Steering rack gear), we were told it (the Electrical Throttle Body) was a recall when we brought back the car for the current issue (and we have the paperwork on the repair and no mention of a recall was stated).
Which brings us back to the current issue of the Steering Rack Gear- how does a less a 2-year old vehicle develop so many issues. We understand that a 36 month, 36, 000 mile manufacturer's warranty is in place, but what good does that do us when the vehicle continues to give us issues and we haven't abused it? There should be some kind of explanation as to why this vehicle continues to be such a disappointment. As we mentioned prior, this is the very first Ford we have owned/bought/leased in our lifetime. We wanted to do the right thing and purchase an American-made vehicle that was dependable, yet here we are not trusting that we bought this car and wondering how to never buy another Ford again. We have had other vehicles that gave us minor problems, but were rectified with a longer manufacturer's warranty. They were also foreign-made cars, not known for having mechanical issues. The other vehicle we have owned is a 2011 KIA Sportage that has over 131, 000 original 1-Owner driven miles (us), and we have had only one issue with it, but it was repaired and nothing major to be dissatisfied about- can't say this about our current situation.
We would like Ford Motor Company to make this right. We are strongly urging FMC to fix this problem before returning this lease. Otherwise, some other unsuspecting customer will be dealing with the same or other issues and will not want to buy another Ford like us. You may get several inquiries/complaints regarding your vehicles (and I hope you don't), but may this be our last complaint either way this turns out. Hoping FMC does the RIGHT thing and help it owners' rectify this issue before many others find out how FMC handles its customers legitimate concerns.

About 3-4 weeks ago I called the service officer due to the fact that the radio shut off on me while in the middle of an business phone call. I also had a problem with the drivers door sticking. I also informed them the engine was increased in speed while I was driving. So they looked at it and said they reset the radio and are waiting on parts for the recall and problems with the door. Not even 2 days when I got it back the radio went out again and had to take it back. They rest it again and notified me they are still waiting on the recall parts. So I went home it has been about a week and the radio is still acting up and the door locked me in again. It's to the point I don't feel safe in the truck and thinking of getting another vehicle. I don't feel safe with my family in it so we use the other vehicle. So If I can't get into another vehicle with you all I will have no other choice, but to trade it in with another company. If you can help me it would be great.

I am complaining regarding case # [protected]-T8F7B9.
Our 2006 Ford Ranger was recalled for the 3rd time regarding airbags. This time it's for both driver's and passenger's sides. Kenny Ross Ford in 15234 told us to bring the truck in on 1/23/2018 to have the airbags replaced. They called us the next day to tell us that they didn't have the parts and would not until end of February. Not sure why they told us they did have the parts. That day the case with Ford was opened. They suggested we call Benson Lincoln in 15236 which we did. They promptly ordered the parts and were sent the wrong ones. Despite their many attempts to correct this and to have the right ones sent, they have been unsuccessful in getting a response from Ford. There is only an email to communicate, no phone number. Despite my many contacts with "customer service" reps, and I use that term loosely, with Ford, I and Benson have had no luck finding anything further out. Our truck has been sitting in the driveway for nearly a month because of the danger, according to your customer service agent that wrote up the case #. Yet when I ask for a loaner, as Ford has stated in their articles about this recall, I have been denied. This has gotten to be ridiculous. Nobody at Ford seems to know who, if anyone can help. I either want the parts replaced ASAP or a loaner now for as long as it takes to replace these potentially deadly defects.

I towed my car to woodmead ford fury on Monday 29 January 2018 to replace a clutch but I was told to wait for the date I booked in for the car which was 02/02/2018 I waited for thursday they phoned me that they are busy with my car I was happy because I lease the car from wesbank Thursday they never phoned on friday morning I went to the workshop I found my car still in position I left I wasn't happy they promised to fix it on monday they said they are waiting for wesbank for authorisation Tuesday I went to workshop they said I must check with wesbank I hired a car to fairland wesbank they said they where waiting for photos from workshop I went back to workshop I found the mechanic just starting to strip the car to fix it I asked that photos have been sent he said no on Wednesday I went there cause I told them they charge me by a day. They gave me the car when I was driving I heard that in front something like mountains are loose I phoned them that the car is doing a funny noise m not happy about it they told me stabilizer are finish but how can you give aperson a car while you see there is a problem now im confused cause I dont want to take my car back there im kindly asking what must I do cause its a return job but I dont want to go to that dealership Im not happy about the way their treated me please help my car sound like a 1818 ford its falling apart

I bought a brand new focus st i bought this car because i want it so after driving it for 2 months i have noticed their is a human hair underneath the paint in the dash of the car this is absolutely disgusting when you go to a restaurant and you get hair in your food you get a free meal. This is ridiculous how did this not get caught during insoection i want something done abiut this ya guys sold. Me. A brand new car with someone elses dna literaly bonded to the car its absolutely disgusting please call me at [protected] john schultz and monica hartfors the car is her name

I purchased a 2017 Ford Fusion in April of 2017. The car was equipped with the $795 GPS in dash system. I was told that there were updates for the maps that could be purchased and I had no problem with that. The problem is that there are no updates and the maps on the system are at least 2 years out of date. Neither the dealer nor Ford can tell me when updates will be available. I have requested a refund from the dealer and from Ford directly but that is pretty much laughed at. To add insult to the situation, 2018 vehicles with the same system are being shipped with the updates.

I have been having major issues with my ford 150. 2016 single cab, that I brought brand new, I'm very unpleased with my truck, I have had issue after issues, first time the master clylinder went out on the highway, other issues with my motor exhaust etc, on 2/09/2018 my passanger side door flew open on the highway. all my works tools fell out on the Highway, I swerved over I was bumped to side on my bumper, because I was trying close the door that seems to have frozen latch or default, I have came across life and death situations in my ford truck. I do not feel safe, my family does not feel safe, I do not longer want to drive this unsafe vechicle for me and my family safety, this truck is lemon law. I would like to file complaint with ford company, that I be placed in new truck. I don't feel traveling to work, this matter is being address at the jim click ford location, my name is cartay coleman contact number [protected] email [protected]@gmail.com

I have sent a letter to Mark Fields, Ford Corp, with no response.
Here is the letter content:

Ford Motor Company
Attn: Mark Fields
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Dec 29, 2017

Dear Mr Fields,

I want to start on a very positive note.

I bought my first Ford when I was only 14 in 1979, a Ford Maverick. I had to wait 2 years before I could legally drive it, but I loved that car! Since then, my husband and I have owned a number of Fords - a 1997 F150 we sold after 300000+ miles, a F250 Diesel with 130000 miles - no, we do not want to sell it!, 2 Ford Explorers, a 2012 Ford Escape, a 2015 Ford Mustang, and I just purchased a 2017 Lincoln MKX reserve.
As you can see, I am a loyal Ford customer. My father always trusted Ford and I learned a lot from him. He even restored Model T's and Model A's when I was a child.

Here is the situation:

On Dec 4, 2017, I took my Escape in to Bill Utter Ford in Denton, TX for a recall. There were actually 2, so I had them complete them. I was not feeling well and actually slept in the waiting area the 2.5 hours it took to complete them. It was then nearing time for me to go to work, so I went to the service department counter to find out the status. I was told it was done and was being brought around. 20 minutes later, the service rep, John, went and got it. When I got in the vehicle, I noticed a heavy gasoline smell. I did not say anything, because I was now late for work. I did not call them about it because it simply slipped my mind with work and preparing for a trip to Missouri for family Christmas.
The invoice number is 312930. The invoice shows a complete check of all systems including the battery, brakes and tires; finding no deficiencies. I drove it for 2 days with no issues. On Wed, Dec 6, I towed the Escape to Missouri as I had plans to sell the car to my mother and buy a new one by year end. We drove the Escape while I was there with no incidences.
I returned home on Sunday, Dec 10. On Tuesday, my mother was unable to get the car started. I called Bill Utter ford and talked with them and we had the car towed to Mac Ford in Harrisonville, Mo. At this time, there was a guarter tank of gas in it, at least. On Dec 14. Since I had just had the recalls done, we thought it might be related to that- the throttle body and the fuel delivery module flange. Since I still owned the vehicle, I authorized the diagnostics. Jerry K. at Max Ford told me that the battery was dead and that the fuel sending unit was bad. I debated this since the Dec 4 visit yielded no issues. I was told it was simply a coincidence that it failed so shortly after the recalls were performed. I spoke with the Service manager at each location, Travis for Max Ford and Randy at Bill Utter and both assured me that it has nothing to do with the recalls. I mentioned the gas odor to them both and they agreed to detail the car for no charge to remove the odor. I realized that the battery could need replaced and I authorized the air filter to be replaced. (However, now, looking at the 12/4/17 Invoice, how does a battery go bad in 1 week?) After several days, I called Max Ford for an update and was told the part was unavailable. They had a "request" out nationwide for the part. After a few more days, I called and spoke with Travis. I asked that if I located the part, would they be able to install it. I was told as long as it was a Motorcraft part, yes, they would. Travis, from Max Ford, texted me the exact part number and I located it at Rock Auto. I had the part shipped to my mother and she got it to Max Ford. The part was installed and was ready for pickup on Dec 27. Several times while waiting for the part directly from Ford, I called and spoke with Jerry and/or Travis at Max Ford. I was NOT told until Dec 26 that the throttle body installed by Bill Utter had also gone "bad" and they replaced it after just a few weeks.

My 73 year old mother picked up the Escape from Max Ford in Harrisonville, Mo on 12/27 (invoice # 37536) after being in the shop since the 14th. She is not in the best health with diabetes, high blood pressure and having been sick for the last 2 weeks with ear and upper respiratory issues. I paid the bill by phone, since I technically still owned it when all this started, and my mother started to leave. They told her at Max Ford, "oh, you will need to get gas before you get very far." It was between 1 degree and 12 degrees outside WITHOUT the wind chill. When she started the vehicle, the readout told her she had "zero miles to empty", so she stopped and got gas, about $20 worth putting it just below ½ tank. She entered the highway going north, and the hood started to rattle; so she pulled over and tried to shut it. She thought she had, so she got back on the road. Only to find out, that the hood was still not latched. She stopped again and was able to get the hood latched. She went straight home. She noticed that the fuel gage was still registering zero, even though she had just put in gas. So, on Dec 28th, she called Max Ford and they told her to bring it in around 2 pm. At 4 pm, she called me. The part I had sent there was "bad". I spoke with Jerry K and was told that the part was bad and they needed the receipt so they could fix it under warranty. I told him I had purchased it from Rock Auto and he them told me that there was nothing he could do with a warranty and he would need a new part. So, I went online to Rock auto and filed a warranty claim with them. The part was being shipped to my mother and we would repeat the process and I would return the original part for the warranty. Jerry told me his tech had spent about 2.6 hours or so uninstalling the part and diagnosing the issue, and I would need to pay for it. He agreed to comp it down to 1 hour of labor since I was having so much trouble (invoice # 38141). I found out a short time later, that, WITHOUT discussing this with me or my mother, a technician at Max Ford opened the fuel sending unit and "reconnected the electrical wires" and reinstalled the unit. This voids the warranty with Rock auto. It seems to be running fine now; however I had to pay for the install, again. I am 8.5 hours away from her and the Escape and am very frustrated. I do not want my mother having these kinds of issues. As of today, she has been diagnosed with pneumonia. I am sure being out in the cold the last 2 days dealing with this has not helped.

So, how would you feel if your 73 your old mother, on a VERY cold day, was sent out of the dealership with a vehicle with NO gas and the hood NOT shut?

I was furious. I called Max Ford and spoke with Travis, the service manager, and was given some song and dance about, "it happens", "the dealership there must have installed the throttle body wrong because we had to replace it", "they leaked gas inside your car", " they must have broken something while working on it", etc. This is when I was told that the technician has opened up the part and "repaired it". Travis also stated that since it is working properly now, to get another part would cost me uninstall and reinstall labor again and I also took a chance on the "after market" part being broken as the first one was. I then cancelled the "warranty" replacement from Rock Auto, because opening the unit voided the warranty AND I was told it was now working fine and replacing it again would be a gamble.

So, I called Bill Utter ford and spoke with Randy, the service manger there. Randy says when he last spoke with Travis, they had agreed it was a "fluke" that everything broke after leaving Texas and Bill Utter's dealership. I am finding this hard to believe. How can a vehicle check out "good" in all categories in one dealership, then only 10 days later need all these repairs? That makes no sense.
Common sense would also dictate that if you are working on the fuel system, the amount gas that was in the vehicle should be noted and replaced once it has been repaired. I find it very irresponsible for ANY repair place to let a vehicle leave their facility without ANY gas and with the hood unlatched. That leads me to believe that the Escape was never test driven after the repairs; especially since the mileage in and out on both invoices shows zero change. Additionally, opening the fuel sending unit voided my warranty on it. IF it does break again, I now have NO RECOURSE to pay for everything again.

I am a manager in a retail environment and I can tell you, if this had happened at my place of business, I would have been falling all over myself to take care of the customer. I have never had this kind of treatment or run around from a dealership. Randy, at Bill Utter, has assured me his technicians did nothing wrong, other than the gas leaking in the vehicle. He remedied that by having it detailed at Max Ford and has offered me a service credit on my next service.
However, I find tremendous fault with Travis and the service team at Max Ford. I can honestly tell you, that I will NEVER give them any of my business, nor will my mother. If the Escape has any additional issues, we will find another Ford Dealership to handle it.

I am currently out a total of $67.78 + $604.11 + $125.00. For a car that was in fine working order, I am really upset. I have all the maintenance records for my Escape and take good care of ALL my vehicles.
I have always wanted a Lincoln, so on Dec 16, I bought one. I will continue to use Ford products as I truly believe they are a great vehicles when properly maintained. But the service I have received has left a very bitter taste in my mouth.

I sincerely hope that you can find some way to "make this right". I have NOT posted anything on social media, but if I do not get a response from you shortly, I will be doing so. I do not consider this a threat, I just want people to know what happened that should not have happened.
Sincerely,
Lisa G. (Turpin) Kizer

494 Chisam Rd
Valley View, TX 76272

Resolution requested: I believe that the vehicle should be repaired in regards to the fuel sending unit, and now, we are told that the fuel pump has gone out.
I have all the invoices available, but I do not want to attach them. I request a phone call and a letter to address this issue.

I know our Ford F-150 is old 2004, but why would they sell it to us for a high price if they know they have faulty engines? We feel they have violated our rights as consumers. They dressed the truck up inside and out to make it look nice knowing perfectly well the engine would have issues. After owning the truck for 1 year after paying a lot for the truck, we have to replace the entire engine? Not right. I could see having to pay for some maintence, even engine work. but the entire engine? THat is such a violation. We feel they should have at least told us at the dealership that this years engines have been known to be poorly built and have a lot of issues. Shouldn't that be part of the disclosure?

I have a 2014 F-150 (V.I.N. 1FTFW1ET3EFA84580) with the 3.5L Ecoboost engine. This past Monday, 02/05/18, I was on my way home from a vacation pulling a trailer in a remote area. I experienced an engine code P2112 signaling the failure of the electronic throttle body. I was able to "limp" it to a Ford service department in Merrill Wisconsin, Breaman Merrill Ford. They were able to replace the electronic throttle body and get me on the road again. Breaman Merrill Ford repair order #00323 dated 02/05/18. My vehicle only had approximately 38, 500 miles at the time of the failure. I feel this is unacceptable and caused me a lot of stress regarding a break down pulling a trailer and in a very remote area with very limited possibilities for help to get us to safety. I did some research online and it did not take me long to find out that this is not an uncommon problem. I also located information online that there were enough complaints for the National Highway Traffic Safety Administration (N.H.T.S.A.) to open an investigation. It appears from what I read online that Ford took steps to satisfy N.H.T.S.A., however, I was not able to locate what that was. I feel this is a significant safety issue and feel lucky I was not passing a vehicle in oncoming traffic or pulling away from an intersection when I experienced a catastrophic throttle body failure resulting in total and sustained power loss. The repair cost I incurred was $193.40 for part #BL3Z9E926B (electronic throttle body), $3.05 for part AT4Z9E936A (gasket) and $83.30 for labor (labor rate of $104.00). Total cost of $298.92 after tax. I would be satisfied with partial reimbursement of my total cost (not including stress and time) if the Ford Motor Company would reimburse me in whole for the electronic throttle body cost of $193.40. Thank you for your time, Aaron Agenten. I can be emailed at [protected]@yahoo.com

I inherited a 2008 Ford Fusion with low miles. I have had it for about 2 years and it now has about 82000 miles on it. Engine started running rough so I took it to a local shop (not a Ford Dealership). They analyzed the car and said a coil needed to be replaced. I okayed the repair and was subsequently called back and told that unfortunately, the computer was bad and would need to be replaced. I took the car to a 2nd shop and was told that the original diagnosis was correct; that a coil went bad and it shorted out the computer. He explained that they could replace the computer but that in order to obtain a replacement computer from Ford, they would have to show that all 6 of the coils would be replaced as well! Cute trick -- one coil goes bad and shorts out the computer. Ford requires all 6 coils to be replaced before they warrant the computer! The anticipated cost of repair to this vehicle, based on parts research and the original diagnosis, is more than twice the amount. Is this an example of Ford's attitude towards customer service? It may not be bait and switch but that sure is what I am reminded of.

I contacted Velde Ford in Vero Beach To to check availability of a vehicle and to set up an appt for a test drive the next day. 2017 v6 Mustang. Was contacted several times by phone and email by the internet service manager and salesperson. I was quoted the price in an email of the vehicle with all rebates/discounts at 25, 400. This was also the same price on the dealerships website. Once I arrived at the dealership (45 minutes away from my home) I was first created by a salesman asking me if they quoted me a price on the car. When I told him the price.. he said that was wrong and the car was actually 34, 000+. Few minutes later and man joined in and told me the nest he could do was 27, 000. Still no where near what I was quoted. I knew the old Bait and Switch was sales tactic.. but I was embarrassed I fell for it. I was thoroughly disappointed by this whole experience. I have had an 05 mustang, 05 f150, currently 2010 f150.. and after this experience I think I am on my last Ford.

02/08/2018

To whom it may Concern:
Good Afternoon. My name is Donald L. Swingle, 53 years old, and resident of Pennsylvania, I have been employed as the District Equipment Manager for the Pennsylvania Department of Transportation for 33 years. I purchase and repair a great fleet of vehicles, trucks, Loaders, Graders, etc. I have never have written a letter like this to seek any kind of help with costs that have been incurred for anything, (especially transmission repair), but I am really disappointed about what has happened with this transmission and the performance of this Ford Product.
I do realize this is an old vehicle with 123, 000 miles on it, and I did buy it with 115, 000+ miles on it, but with that being said, I am still very disappointed with the performance of this transmission in my 2004 Ford Explorer. I have included all documentation, including pictures in a PDF File, with a bill of sale for proof that I bought this vehicle in used condition. You can see in the pictures of a piece of the actual casing breaking out where the servo relay was initially. Also from the documentation, you can see I actually had the transmission serviced just a few months before it needed this next extensive repair.
Now, I am not seeking for even half the cost, of the transmission, which was $1590.00 for the total repair, but I would like to ask for something/anything to help with the incurred costs. A gift certificate for dinner would be better than nothing.
Please let me explain, my dad has own Ford vehicles his whole life, and I myself with my 2 children, have owned 3 Ford Explorers, documentation with my name on the insurance papers I have included also with 3 different Vin numbers. 2000 Ford ending in 3739, 2000 Ford ending in 1111 and now the latest on 2004 Ford ending in 8705. My wife and I are now looking to buy another Certified Preowned Ford Explorer, 2015 but now have great reservations of doing so.
I want to continue to be a customer of the Ford products, for many years to come, but this latest experience has really caused me to reevaluate. So, in closing, I am asking for any kind of help, with the costs, that have been incurred with this latest transmission repair of $1590.00.
Respectfully Submitted:
Donald L. Swingle
District Equipment Manager, Pennsylvania Department of Transportation
22 Saint Tikhon's Road, Waymart Pa. 18472
Phone: [protected] or [protected]@yahoo.com

Bought a 50k 2016 f150 at hammonaset ford in Madison ct, truck developed a problem, does not have duel climate control, blows hot air out of passenger side vents and ice cold on drivers side, I am a certified ford Tec, I now work elsewhere but have owned Ford's since I was 16 I am 50 now, I brought the truck in and they could not figure out why it was doing this, brought truck home and found that ford uses same heater box for duel or single climate control, did some digging and found the lower actuator is not working, called the dealer back said they would return my call, 3 hrs later I called again, it's the middle of winter and I wanted some heat, service manager Sal salafia told me he refused to work on my 50k dollar truck because I posted what I found on social media, I did this without using anyone's name or location, brought truck to ford of Branford in ct, they looked at it and said yes it needs a actuator motor and we will be happy to fix it for you, as far as I'm concerned the service manager should be talked to or reprama fed in some way, why would he refuse me warrantee work on a truck they sold me, this guy obviously doesn't care about customers or ford products, thank goodness for ford of Branford or else there would be a new Silverado in my driveway right now