Menu
CB Car Dealers Ford 3696 William Penn Highway, Monroeville, PA, 15146, US
Ford company logo
Ford
reviews & complaints
Ford company logo

Ford

3696 William Penn Highway, Monroeville, PA, 15146, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Website
Phone number
Category
Working hours
Mon
9:00 am - 8:00 pm
Tue
9:00 am - 8:00 pm
Wed
9:00 am - 8:00 pm
Thu
9:00 am - 8:00 pm
Fri
9:00 am - 5:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed
ComplaintsBoard
S
11:53 am EDT

Ford of Monroeville - 2002 tbird module repair

I consulted the service dept at the above Ford Motor Co. location due to an issue with my 2002 Ford T-Bird of not having dash lights at night when the headlights were turned on. (I'm the original owner and has only 5600 miles) On-line research indicated it was probably a module (with many documented problems occuring) since all fuses checked out ok.

I scheduled an appointment to have the car diagnosed and the necessary repairs made.
After having it there for 4 days, they confirmed it was a bad module (knew that), but they were unable to have it repaired or replaced as none could be found. Really?

I was then charged $380.24 to be told what I already knew.

We knew it was most likely a module, but to be told by a FORD dealership regarding a FORD product that they were unable to locate a new module or have it repaired was very disappointing to say the least. That's the reason I took it to them in the first place. You would think a Ford Dealer would know what to do!?

With some additional research online showing companies that can repair such modules, (why didn't Ford Service do it I'll never know) so my husband decided to contact our local auto servicing dealer who does our routine inspections, etc. and they indicated they could help with the problem.

Yes, they were able to locate the module, remove it and was sent out for repair. Again, not sure why a FORD dealership couldn't do that!?

The cost for everything, including labor came to $577.73 - less $39.95 for inspection.(see attached receipt)
I feel I should be reimbursed the amount paid to FORD for the negligence the Ford Dealership Service department had with not servicing my car properly and in a professional manner. Being sent away still having the same issue and paying for something I already knew is unacceptable, and I'm sure you would agree - especially since another auto service was able to complete the task.

I have attached of receipts for both servicing dates.
Your help with this matter will be greatly appreciated.

Thank you,

Sharon M. Sahene
[protected]@comcast.net
[protected]

Read full review of Ford of Monroeville and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
Sharon Sahene
, US
Aug 02, 2019 7:58 am EDT

Please remove my photos from post

ComplaintsBoard
K
12:13 pm EDT

Ford - day ford in monroeville

I took my car to the service department at Monroeville's Day Ford dealership complaining of a squeaky noise when breaking. I told the service department that I thought it was the brakes. I get a phone call "No Miss Donald, it's the axel that's the problem. Warranty will cover it so you're fine." Okay so as I'm driving off after the dealership's 'repairs'...what do I hear? Squeaky noise! I call complaining, furious, because my job requires transportation. Five days later, I take it back to the dealership. My phone ring and guess what I'm told about my car? "Miss Donald, it's the brakes. You messed up the brakes and the rotator. Since you are the cause, you must pay $439.00 plus tax." You gotta be kidding me! I brought the car brand new and only a year and three weeks old! Maybe I'm a fool or an a** but I specifically said "I think it's the brakes." This drama and pricely repair could have been avoided. The cost of new brakes is a lot more cost-efficient than over four hundred dollars worth of repairs. Thanks Day Ford in Monroeville, PA, what would your customers do without you?

Read full review of Ford and 1 comment
Hide full review
1 comment
Add a comment
E
E
EJ O
Murrysville, US
Oct 01, 2014 7:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Had a bad experience with Day Ford Service as well. Took my 2011 F150 in because it was making an intermittent noise. Was told they drove it, turned the 4wheel drive switch off and on again, and the noise went away. Was told there was a damaged vacuum hose (no way) and they repaired it for free, just charged me $100 to diagnose the so called non warranty covered problem. Naturally the noise reappeared after a few weeks. Took it to my independent mechanic, he checked it out, lubricated a couple things apparently ford did not know about, and have not had any noises since. That was 5 months ago. Not happy with the Day Ford incompetence or storytelling. Did send an email to the Service manager, but no response.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.