Ford Credit / the worst business I have ever dealt with!
I have recently applied for a mortgage, and received a copy of my current credit report. Since I was a victim of True-Name-Fraud, there were many accounts on the report that were not mine. Including one for a 99 Ford Explorer. I proceeded to call your customer service center so that I may receive a letter from your company stating that I have been erroneously reported. I spoke with 3 different customer service representatives. Each representative asked for my account number (the number was listed on my credit report)..I gave it to them, and they all told me the same thing. 'This is for a 99 Ford Explorer'. I proceeded to tell them that I do not..and never have, owned a ford explorer. They asked for my social. So I gave it to them. Lo and Behold, they tell me 'This isn't you on the account' (well, really..I've been trying to tell you that) I asked for a letter stating what they had just told me. Unfortunatly, they CANNOT GIVE ACCOUNT INFORMATION TO ANYBODY BUT THE ACCOUNT HOLDER. (i was in possession of the account number). All I wanted was a piece of paper that cleared my name from a loan that wasn't even mine. I asked to speak to a manager. After a 5 minute screaming match, I finally yelled DO YOU NOT POSSESS THE USE OF MICROSOFT WORD?..and hung up.
I had to file a police report, contact all THREE credit agencies, THEN hire a credit counseling service to get them to write a letter to the credit companies.
I feel disgusted. I have never, ever had a loan with these people. My credit is on the line, because they FAIL to check references. It's sad that somebody can go to a dealership and get a loan with my name and address and a DIFFERENT social number.
Thanks for nothing. You people are the worst business I have EVER dealt with.
Joel Mullins's Response, Aug 20, 2017
no update yet
tanishrashdan's Response, Aug 26, 2017
Is very poor service and is not responsive about spare parts fitting or exchanging and there is no proper identification of problem in cars due to this we have 3 model cars of ur company and we are fed up with this .Before we use to feel very proud as a ford family member pl.take care and help the customer in this regrard
james0902's Response, Sep 29, 2017
Ryan E.'s Response, Oct 04, 2017
I bought this vehicle new and only has 15k miles on it. As soon as it hit 5k miles the fan/compressor started to make a loud sound. Sounds like i am in a helicopter. Ford says this is normal. Don't recommend this car.
Lalit Mali's Response, Oct 31, 2017
Engine problems not solved my car
Marjie Natola's Response, May 21, 2018
Please have someone that can get this fixed contact me. It should be covered since it was done when the seat belt was put in on the assembling line.
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