Forbes Aquaflow Designa (P72) / Fraudulent Behaviour / Cheating / Non Performance of Service by your Esteemed Co.
Eureka Forbes Ltd,
P.O.Box No 27002.
Wilson Garden .P.O.
Subject: - Fraudulent Behaviour / Cheating / Non Performance of Service by your Esteemed Company
We are loyal customer of your company’s products for so many years. We had purchased your product Forbes Aquaflow Designa (P72) on 7th November 2006 from your dealer Vijay Sales on 07/11/2006.[ Serial No:- M/C 3003174 ]
After buying it, too our immense surprise to see that around the month of Aug / Sept it stopped working. Inspite of calling & requesting number of times to your company’s helpdesk, dealer, Service centre that our furniture has been spoiled because of leakage in your machine & our office 6 / 7 employees feel sick, no one turned up for few months then one service person came once & said there is breakage of pipe in the machine & got it repaired. Again after a few days it stopped working then we made the following complaints; but no one had turned up for quite a long time.
Complaint Date Complaint No Telephone No Person Name
10.10.2007 66227733 Ms. Yogita / Vikas Repair
23.10.2007 L-113188 39883333
L-91895 39883333 / 26827560 Ms Reena [protected])
Then one person Mr. Suresh (Mobile no -[protected]) around 19.02.08 or 20.02.08 came & inspected the machine & gave up a quotation in his own hand writing for repairing (PCB-600/- + P.R-130/- + Candle- 450/- +Service Charge- 250/- Total Rs. 1430/-) & 900/- for AMC. He demanded entire money in cash except AMC by cheque.
The above fact is visibly exposing your company’s inability to manage your dealers / service centres.
At our Managing Director home also one of your Authorized Service Centre cheated him. His AMC contract was getting over by 3.10.2007, then also while called your service centre for installing machine at new home, they didn’t turned up, we made various complaints to the company & Authorized Service Centre. But no one helped. Then our Managing Director was compelled to give contract of AMC to one of your another service centre. (Although service was due upto 03.10.07, He was compelled to renew a contract from12.07.2007.
It clearly shows your company’s inability to manage services to the customers.
Kindly make up good the following losses suffered by us, due to the negligence of your company.
1) Get us repaired our furniture. (India Images Entertainment & Software Ltd)
2) Get us repaired the machine upto date (India Images Entertainment & Software Ltd)
3) Give us back our 4 month’s contract not allowed by your dealer while shifting to new home.
4) Filter Water acquisition cost from 04.10.07 to 30.04.08
(a) From 04.10.07 to 31.12.07 = 560*3= 1680/-
(b) From 01.01.08 to 30.04.08 = 560*4= 2240/-
Failing the same we will be compelled to file a suit in Consumer Court for the same & take other actions.
CC:-1) Chairman:- Mr. Shapoor P. Mistry
2) Managing Director:- Mr. Suresh Goklaney
3) Consumer Protection Group, President:- Mr. Anand Pandit
4) Union Health Minister:- Mr. Ambu Mani
5) Vijay Sales (Borivali Office-Sales Manager):- Mr. Nikhil Naram
Enclosure: - (Copy Attached)
1) Bill of Vijay Sales
2) AMC Certificate of our M.D(04.10.06 to 03.10.07)
3) AMC Certificate of our M.D(12.07.07 to 11.07.08)