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1.4 123 Reviews

Foot Locker Complaints Summary

14 Resolved
99 Unresolved
Our verdict: With Foot Locker's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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J
4:34 pm EDT
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Foot Locker free shipping

Will not honor free shipping on order of 75 or more I received an offer from foot locker so I decided to check out their website and ended up finding 152 dollars worth of items I wanted to purchase. They have a very clear offer of free shipping for orders over 75. When I went check out they wanted to charge me 25 plus dollars for shipping. I even offered to do ship to store an they still wanted 25 just to ship to the store and have me come pick it up. I used the online chat and talked to a christian who was extremely rude and short with me. They had no solution and continually would tell me they were sorry for my incovinenance and try and get rid of me. I can not believe this is how foot locker would treat a long time customer and I would not ever order again from their site after this experience. I have a 152 dollar order I can not complete because of this. I have never received such terrible, rude customer service like this before. On the front page of foot lockers website at the top it clearly states that there is free shipping on any order of 75 dollars and then there is a period. It does not say anything about any exclusions, exceptions, or fine print. Now they seem to be saying the free shipping is only good on regular priced items. If that is the case they should have disclose this on the front page also and you shouldnt have to go hunting and jumping thru hoops to find out this info. Its a very deceptive on foot lockers part to lure customers in like this only to find out when they check out that the free shipping does not work. I spent over an hour and a half picking out items that I wanted to purchase and then found out I could not get free shipping when I went to check out and that I would have to pay an additional 25 dollars if I still wanted my items. At this point foot lockers customers are unfairly forced to make a choice of either paying the extra money for shipping they thought would be free or not buying the items they just spent time picking out. I think it is unfair of foot locker to treat their customers like this and force them to make that choice.

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10:40 am EDT
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Foot Locker price match policy

Thank you for the quick response susan.

Are you a politician? Your first response averted to online policies again and I believe I was clear that my complaint was that additional training and policies need to be established. It's footlocker as a corporation and the way it conducts business at fault; frankly I don't blame the employees, they clearly don't know better due to a lack of structure and training (three of them could not have been bad apples).

After two emails from you not once have you apologized on behalf of footlocker and the obviously ridiculous experience I had.

It's evident customer service is not a core value of footlocker.

My disappointment has now turned to dissatisfaction and while i'm certain this will not be "taken seriously" life is too short.

Regards,

Vinny

> date: wed, 20 jun 2012 12:00:08 -0500
> from: [protected]@footlocker.com
> subject: re: foot locker mobile feedback form (kmm5092121v1891l0km)
>
> date: 6/20/12 12:00:08 pm
> subject: re: foot locker mobile feedback form (kmm5091790v99468l0km)
> [protected]
>
> dear vinny,
>
> thank you for your email.
>
> I have forwarded your comments to our corporate offices for evaluation
> and review and I can assure you that this complaint is taken very
> seriously and will be addressed. This is now a confidential matter
> between the employee and employer and we cannot legally make any
> comments on any disciplinary action that may be taken. If more
> information is needed, our corporate offices will contact you directly
> with the contact information you provided.
>
> please let us know if we can assist you further.
>
> sincerely,
>
> susan w.
> ecustomer care
>
> for the best customer service, please reply with email history and
> reference customer number 9306853.
>
>
>
> original message follows:
> —
> address given>
>
> on jun 20, 2012, at 9:39 am, "mobile footlocker"
> wrote:
>
> > date: 6/20/12 08:39:41 am
> > subject: foot locker mobile feedback form
> > [protected]
> >
> > hello,
> >
> > thank you for your email.
> >
> > we understand any frustrations you may in this situation.in order to
> > file an official complaint with our corporate offices, you will need
> to
> > provide the following information:
> > >
> > all foot locker stores have their own policies, including how they
> > handle price matches. For footlocker.com, we do not price match with
> > competitors. Once we receive this information, we will be able to
> > further assist you. Thank you for your patience and understanding.
> >
> > please let us know if we can assist you further.
> >
> > sincerely,
> >
> > christina r.
> > ecustomer care
> >
> > for the best customer service, please reply with email history.
> >
> > original message follows:
> > —
> >
> > feedback type: complaint
> > area: company
> >
> > comments:
> > =
> > I tried on reebok gym shoes and received excellent service from
> > greenville, sc employee on 6-19-12 approximately 7:25pm.
> >
> > after shopping around in the same mall finish line, located 50ft from
> > footlocker had the same shoes for 39.99 vs 59.99 at footlocker. Due to
>
> > the service at footlocker I returned and inquired about price match,
> > pictures of finish line pricing in hand.
> >
> > employee agreed to match and then manager revoked the offer at the
> > register. The employee was also baffled and embarrassed with the
> > situation and stressed this to the manager who "kindly" replied ask
> the
> > ceo of footlocker. When I asked the manager what the official price
> > match policy was he averted to online price policies, I asked again he
>
> > still waffled on. I asked if there was anything he could do and he
> > offered $10 discount. It was an embarrassing moment for all.
> >
> > then I immediately called your 1800 number to explain the situation
> and
> > ask again, what is your official policy. He attempted 3 times to tell
> me
> > interrupting himself to start over and over again and still was not
> > clear. The picture I drew was that you have a selective match policy
> and
> > it's at the discretion of the store.
> >
> > this experience was an embarrassment to all involved.
> >
> > takeaway: set your policies, train employees.
> >
> > im a firm believer in feedback, footlocker is not the cheapest
> retailer
> > around and all you have is your service, spineless without policies
> and
> > procedures and common sense.
> >
> > this is your window i'm not dissatisfied yet as I am disappointed.

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5:02 am EDT
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Foot Locker won't return for store credit, but will exchange for different item. whats the difference?

On saturday, april 21 2012 I was visiting kansas city mo for a traveling basketball tournament my 14 year old son was playing in. While the boys were practicing and getting ready, some friends and I decided to do a little shopping. We stopped into the foot locker store in that area. They had some reebok zigencore's on sale, and my son had been begging me for a pair of zig shoes so I decided to go ahead and grab them. We got back to our room, and I gave him his new shoes. He was really excited for them and went ahead and put them on. He said they felt like they fit ok, but needed to be broke in. He wore them for his basketball game that afternoon. By the time the basketball game was over, he had huge red sores on his feet and decided he didn't like them that well afterall. Now, keep in mind, the basketball game was indoors on a wood floor, he didn't wear them outdoors or on concrete at all. Sunday april 22 after we got home, I took the shoes back to our local foot locker location to return them. The manager took them out of the box and said "i'm not taking these back, they're worn" I said "I understand that, but I have a reciept showing where I bought them less than 24 hours ago, how worn can they be? I would like a cash refund as I paid you with cash but since they are worn I understand if you can only do a store credit or something like that." he said he would take them back if I wanted to exchange them for another item but wouldn't give me a store credit. What is the difference? I obviously did not want to exchange them for another item as my son was not with me and I didn't want to get stuck in this position again. We argued back and forth for a long while, with him getting ruder and ruder and making less sense with each passing moment. I just kept saying to him "how are you logically going to argue that you just told me you would take these shoes back if I wanted to take another item out of the store today, but you won't give me a gift card in the amount you owe me?" and his only response was "you're lucky i'm offering to do anything for you". I asked him for a customer service number or number for his manager that I could call, and he literally threw the receipt at me and said "it's on there, now if you don't leave i'm calling security". I walked just outside the store and sat on a bench and called the number on the receipt. It was a survey number. Needless to say, my survey didn't give shining numbers. I then looked up an 800 customer service number on my internet on my phone and called it, all while sitting outside of the store. After getting transferred literally 12 times, 1 time of which I was transferred to a department that was closed and had to hang up and call back, I finally got someone on the phone who said they would email me a label to send the shoes back but would take 6.99 from my refund for shipping. Seriously? I'm sitting outside of the store, but I have to wait 2 weeks for a refund in the form of a check after paying you guys to ship them back? I didn't ask you to wait for your money. I didn't say "oh I know these shoes are 69.99, but i'm going to pay you 64.99 because I have a $5 processing fee". I opted to shop with your company and spend my hard earned dollars on your crappy shoes. I am kicking myself for that choice, and you can bet your bottom dollar I will not be making that choice again!

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Oliver
, US
Apr 09, 2009 10:20 am EDT

I had 8 tank tops in my hand waiting at the cash out in the line to make my
purchase. Whilst waiting I noticed a bin of packs of six pairs of socks. I
asked my son if he would like to get some, he felt them through the plastic
and said they were too thick. I said it's because there are packed together.
We were not sure about it so I opened it a tiny bit to get my finger in so I
can feel the thickness; they were not suitable so I put it back. A few
seconds after this guy came charging up to me, grabbed the pack of socks
from the bin and held it in my face demanding that I purchase it. He said I
had no right to do that, that it was the store policy not to open anything.
I apologized asked where that policy was; very rudely he replied that he
didn't need to have it on display. I told him I didn't want to take it 25
km home and find out they were no good and would have to return them.

He continued yelling at me, scared my son and I and getting the attention of
the other customers. This was very humiliating. I then asked what the policy
was if I refused to purchase the socks, his reply was that he would call
security. At this point I was very embarrassed and upset and said, I don't
feel like making a purchase here now and I do not want the socks so I guess
you will have to call security. His reply was, you don't have to purchase
anything in here, just put the clothes down on the bin and I will have them
put back. I put the clothing down and waited for him to call security; he
picked up the pack of socks and threw it behind the counter then walked off
mumbling something.

I left the store very upset. After walking around in the mall I decided to
go back and ask for the manager. To my disbelieve I found out that the guy
Paul who verbally abused, humiliated and scared us was the manager. I asked
for his last name but was refused that information.

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aliciaterry
Little Rock, US
Oct 27, 2013 11:16 pm EDT

Ummm you clearly cannot return shoes that have been worn! I work at a retail shoe store and we dont take back worn merchandise. He didnt give u store credit because it take awah on there sales for the day. Make sure you like em before you buy em!

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im2gdup
Detroit, US
Nov 02, 2012 6:28 am EDT

I dont understand why you didtnt just exchange them for a NEW pair when he said he would do it! Lol all you would have to do is then go to another footlocker, return, and no headaches, no waiting, no waste of time. ORRR for ### and giggles, walk out of the store, then WALK RIGHT BACK IN and return it with the same guy that gave you a hassle. I would have done the second myself but ^^ they are correct, he didnt have to honor any type of refund.

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StopIt5
, US
Jul 13, 2012 12:48 am EDT

If you READ the back of the receipt, it CLEARLY says you can NOT return WORN merchandise for a cash refund. It is the Mngr's decision on "how worn" and if he wants to give you store credit or an exchange...
Next time just ask them to contact their District mngr or "DM" and call the "800" number on the back. That will usually pull most 'complaints' in your favor. If you actually get to talk to the DM you will get what you want.

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583586
30223, Georgia, US
Nov 01, 2010 4:37 pm EDT

you're complaining because the manager of the store wanted you to PAY for something YOU OPENED...thats like you walking into a grocery store, seeing a new brand of chips and you wanting to just try them out to see if they are suitable for you...if you open the bag of chips you will have to pay...same goes for just about anything you open...get a brain

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12:40 am EST
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Foot Locker never received my item or a refund

Never order from footlocker.com I never received the item. I purchased the pink nike comfort thong sandals from this website... With shipping included my order came up to $40. I was provided a tracking number and when the sandals were delivered they were delievered to a man named "tom" instead of "jasmine" (me)! Why in the world would you let someone other than who its name is in sign for a package?
I called customer service more than 5 times.. Stay on the phone for hours. Instead of giving me a refund they blamed it on the post office and then the post office blamed it on foot locker. So the receptionist I talked to told me to wait 2 weeks for a refund. I waited to weeks called back and they said there was no way to get a refund. It was too late to file a claim with paypal. So I lost $40 messing around with footlocker which I thought would have been a safe site since I have been to the store. Wrong! I will never ever order from them again... Ladies... Fellas do not order from this site! Look somewhere else.

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Update by JasmineH
Feb 17, 2012 2:51 am EST

Even though the post office screwed up Footlocker still led me to believe I would get a refund even though the post office screwed up then turned around and changed their story once I called to check on it.

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8:00 pm EDT

Foot Locker unfair

I am a woman thats been working for footlocker for 10 yrs. One day the mail man came in and we had been having a conflict of intrest and he pushed me I pushed him back and I got terminated... Same situation happend where a man who is the manager locked a theif in the store and him and 2 of his employees beat the customer up and put all the employees in danager a guess what he didnt loose his job he got a promotion... This company is so sexes its a mans world there is not one lady district manager in the chicago land area... So why did the man manager get to keep his job and I got fired and both of our problems happend in the same store, does this seem fair?

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1:38 pm EDT

Foot Locker awful experience

I have never been treated so poorly.in this economy I would only guess that people that even work at foot locker would be glad to have a job and that customer service is very important. I went in to buy a pair of shoes for a gift and one of the sales guys took care of me. The shoes I wanted weren’t in stock so he ordered them from their shipping dept at an additional cost to me of 2 bucks, even if sent to the store. Ok, I ordered, happy I walk out the store and make a right and find lady footlocker next door with the shoes I just ordered in stock. I buy those and went back to footlocker to cancel my order and put the $ on my debit card.

Now this is where I entered into footlocker twilight zone. After a couple of days I check my bank account online and talked to my bank and no credit on my account. Bought 2, returned one I never got, still bought 2. Okay, bank said talk to footlocker. I call and got this guy named jr who claims to be the store manager. I simply asked what the stores policy was that I could expect to see the credit back into my bank account. Jr tells me that I need to talk to the bank, it’s not them. I told him about the stupid situation about going next door and finding the shoes and jr launches into the rant of “you don’t need to call anyone here stupid or #ed or foul language” none of which I did, I just referred to the stupidity of having to go next door to buy the shoes from a lady footlocker. Talk about a very bad attitude. Anyway the guy continues on his rant and then hangs up on me. My mouth dropped, I mean a little sympathy would have been nice.

So I called back to get his name and like a child he would answer and then hang up on me before I could get a word out. Then the phone just stayed busy until he stopped his behavior and answer ranting again at me. Now apparently the apple doesn’t fall from the tree because I called the online customer care? And they got mad that I was asking for the name for a district manager for the costa mesa store. They said this is the website only and hung up on me too. So I called new york and dropped into phone purgatory.

My only choice is to dispute the charges with my bank and handle it that way. I will never buy another pair of shoes from footlocker again in my life. That’s my saying and I will pass the word along to anyone that is thinking of doing business with them. My mistake.

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1:57 pm EDT

Foot Locker sucks

I just read a review someone gave about a manager named dan at marlborough mall and I have had the same problem with him as well. My husband and I went in there a few weeks ago and he was by far the rudest sales person I had ever met! I dont know how hes the manager there... Footlocker should have gotten rid of him by now.

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9:50 pm EDT

Foot Locker rude service

Last week when I entered the store and was greeted by a asian boy named mike, everything was going well until I asked him if I could check out one of the adidas sweater that I couldn't reach so I asked him if he could help me. As I asked him but he was playing with his phone and he told me to wait as he was still playing with his phone. I felt like I was ignored and not treated with customer service skill so I just left and decide to never go back there again.

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12:01 am EDT
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Foot Locker misleading information and waste of time

On saturday april 23rd, 2011 at 245pm, I contacted kids footlocker to inquire about some all white shellhead addidas. Which I was informed they did have and requested to hold 2pairs for me giving my first and last name. I arrived at the store at approximately 745pm, was greeted by one of the saleassociates stating if she could help me. I informed her about the 2pairs of shoes being held for me, assumming she had know knowledge of such. She turned to the manager veranda and asked the whereabouts of the shoes on hold. The manager veranda stated "if you did not come within 20 minutes of your call the shoes was no longer on hold and we don't hold merchandise". I said to her I was not informed that over the telephone and when did this start because i've never heard of that rule; by the way it's a holiday weekend there was noway I could get here in 20 minutes not even by breaking the law. The associate went into the back to check their inventory for the shoes and of course they were sold out! That was my reason for calling to have them placed on hold. I have three sons and my oldest is 20 yrs old and was never giving a 20 grace period to pick up merchandise that was placed on hold. I was always informed that I had 24 hours to pickup merchandise and if not it will be put back and sold. It's about 755pm after all is said and done I have less than 1 hour to find shoes. Remember it's a holiday so everywhere I went noone had a size 2 in the shoe or any white on white shoes in that size.
So my twin nephews was without their shoes for the holiday due to this rule that was made up by veranda the manager who works both foot locker and kids foot locker. The manager that normally works in kids foot locker adrianne very professional and respectful. Veranda needs to learn how to be professional and retain some people skills. I left messages with the president of foot locker about this matter and also would like a return phone call addressing this issue. Awaiting a response from someone who is of some authority about this issue

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CommonsenseIMHO1
Denver, US
Apr 30, 2011 4:19 am EDT
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>"So my twin nephews was without their shoes for the holiday"

Their parents don't buy them shoes?

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4:40 pm EST
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Foot Locker crooks

A couple years ago I bought some nike shoes for my mother from a foot locker. Well they didnt work out so I went to exchange them and didnt find anything that she would like. So when I went for a return (receipt in hand) the manager said he didnt have the cash, and I said "put it back on my debit card." manger replied, "our cc machine is broken it wont scan." so, I said "well then give me a store gift card." manager replied, "we are out of gift cards." so, I happen to have one on hand from a previous purchase and I said, "well here put it on this." manager replied, "oh no it wont allow us to do that." basically, he wanted to hit his goal for the day so he was trying to stick me with shoes that I couldnt use and didnt need just so he could make his day. And thats not the only foot locker location they do that at.. Its every one I go to its impossible to do a return. So, I refuse to shop at a foot locker. I dont let my family or friends even go in there when they are with me. I use to work for foot locker inc and I saw it done all the time.

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Update by Alistar
Dec 16, 2010 8:15 pm EST

oooooor I just came across this website and saw similar complaints and thought id throw mine in there. But, if i had waited two years to write it as you stated "because i wasnt that upset" that would make it ok for them to treat their customers that way? And, if i had waited two years to return the shoes why would they tell me no in a round about way?.. why wouldnt they just say, "Read the bottom of the receipt theres a time limit on returns/exchanges." You must work there?.. Well lets just say I went to Finish Line that same day and spent $500 on shoes and athletic gear. So, Your manager may or may not have made his daily goal by refusing to do my return. But he lost a family of customers that include 2 avid runners, their mother who buys 2pairs of shocks every 3months, and their brother who likes his Air Forces fresh and new. Wether you think i was that upset or not.. i have not stepped foot in a Foot Locker since that day and NEVER will. Please have valid arguments next time you want to comment on someones complaints. Peace

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mrcollmen
Newark, US
Dec 23, 2010 7:13 pm EST

I would never again shop at footlocker.com! They are basically a scam. I bought some pants and a pair of sneakers that I ended up returning because I didn't like them.. I spent $50 on them, and then returned it to the return address.. Waited over a month and finally received a refund for $22.. They said they would charge only $6.99 for the return shipping. I noticed $21 dollars was missing that they stolen from me. This is ridiculous, I emailed them several times and they NEVER respond to their emails. I even checked on their website for an address and they don't list their address on it. That's how they screw people.. I would suggest anyone who's experienced this please contact me millerd912@yahoo.com Let's report them to the BBB and Rip Off site..

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pobarjenkins
Minneapolis, US
Dec 17, 2010 5:53 am EST
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What now?

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Abalone
, JP
Dec 17, 2010 5:47 am EST
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Thank you, Pobarjenkins, lets unearth the link.

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pobarjenkins
Minneapolis, US
Dec 17, 2010 5:44 am EST
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A lot of companies do not give cash back as a refund on debit cards. Often because they can't with their system and they don't have enough cash on hand.

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10:35 pm EDT
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Foot Locker unsolicited text spam

I usually avoid the overpriced items sold at footlocker and its sister company eastbay, but during a promotion, I bought a pair of shoes from them. During payment, I entered my mobile phone number as usual. I've since received an average of 3-5 unsolicited promotional text messages a month from footlocker and eastbay.

There are a number of issues that irk me about the unsolicited messages

1. I did not ask for them. I am extremely careful to uncheck any option for promotional mailings, and I certainly did not see a checkbox asking me whether I wanted text spam.
2. There was no option on my account at their website to stop this service, and there is nothing in their privacy policy acknowledging text spam.
3. I made my purchase at eastbay, yet I received promotional messages from both eastbay and footlocker
4. Most importantly, I do not text much and I get charged 20 cents per message!
5. All messages have a clause 'reply footstop to opt out'. I did this twice or thrice (at 20c each), and it doesn't work!

That's not the worst part. After a few attempts, I bite the bullet and called eastbay customer service. After making me wait the usual 10 minutes, the csr was nice and all, and assured me I would not get any further messages. I was super-clear that I did not want just the eastbay messages to stop, but the footlocker ones as well. She said that would be taken care of.

For a few months after that, I received no messages, but they've started again last month. I vainly tried to send 'footstop' again, and surprise — it does not work. I've finally had enough, and have done the following:

1. Blocked all text messages originating as email (which is the usual case) for my at&t wireless phone, using http://mymessages.wireless.att.com. I have also set an alias so I can receive text messages that I do want.
2. Reported the company and its practices to the fcc as it is a violation of the can-spam act at http://esupport.fcc.gov/complaints.htm
3. Wisened up to never give a company my real cellphone number again. There are services such as google voice which gets you a free sms number, not to mention better spam filtering.
4. Posted this complaint.

Shame on you, footlocker.

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2:18 pm EDT

Foot Locker I won't support a company that doesn't abide by their own promises

Purchased shoes with spenco since the salesperson mentioned the unconditional guarantee as long as I kept the box. Returned today with the box in hand well within the year. The top layer of the inserts were falling apart. Nonetheless, the salesperson refused an exchange because his system does not go beyond 30 days. The barcodes were clearly visible and the same as the new ones they offer, so much for the unconditional guarantee and chalk one up for the sales tactic. I won't support a company that doesn't abide by their own promises.

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7:55 am EST
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Foot Locker terrible customer service and poor management

There is a footlocker in golden ring maryland that is ran by a young and very inexperienced manager. She has a very nasty attitude and has no respect for anyone on her team. I have witnessed her speaking ill about her management team. I do know her name. She has threatened to fire someone and she has not been there a year yet. She is very lazy and does nothing while in the store. She doesn't greet nor assist the customers. There have been complaints by customers and emplyees and emplyees family memebers and nothing has been done to correct the problem. She has rules of her own and does not abide by them. She is very shady and it is very disturbing to witness. The district manager has not done anything to assist as well. Maybe this complaint will assist is some sort of resolution. Management needs some sort of training and people skills. I was outraged when I witnessed and heard of these things. As should footlocker. Footlocker should be ashamed and I wouldn't be surprised if that store looses alot of customers. Get that store in shape footlocker llc. Get on top of these cocky children that you give these positions to they will hurt your business.

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MD mum
Liverpool, GB
Sep 21, 2014 10:50 am EDT
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The footlocker store is 62 Church street, liverpool l13ay
I was there today at 3.30pm to buy shoes. I got some trouble girls where they swear and make nuisance in my business before cam in as i waiting for my shoes to come out. They tole the security that i took the pics of them illegally and i show them and security guard my fone. in my phone i do not have any pic of them at all... i have all of the pic i took on the street where is the wired go as well and i been kicked out of the store like trash just because he want to protect his own people WHITE. I did took my phone out to call my cousin and my partner to come to store to check out some new shoes so when the girls saw that they thought i took pic of them. because i am ASIAN that dose not allow him to treat me while i still waiting for my shoes and i am a customer. He Not even care how embarrass me in front of all the people like that and i do not do anything wrong... I told him call the police please as this is racist and he pushed me out of the door with all another customers eyes is at me., .. Today if i do not have my baby girl with me and my cousin take me away i thought i waited and i call the police so they can saw how ur security treat us. we work, we pay taxes like another people, we not deserve to be treat like trash like that.
I hope you should check the camera and i am willing to tell you what exactly happened when i been there.

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Michael HUCKO
, TR
Apr 30, 2014 1:59 pm EDT

We have bought a sneaker from Foot Locker Istanbul Turkey Istinye Park Mall. After 3 days the tread opend so went back to the shop to return it and change with a new one. Unfortunately the shop nor the manager were not helpful. Because we only had the credit card proof of payment and not the Invoice.
Please help as your Turkish office is not willing to be of help. Michael Hucko

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betty boo
Las Vegas, US
Oct 22, 2009 3:13 pm EDT

don't shop at Footlocker if you know they have crappy services. i stop. now i'm happy shopping at finishline and shek which have better prices

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dlakers
Davenport, US
Aug 07, 2009 4:37 pm EDT

Are you in the store that much that you are able to observe all these things?

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11:18 am EST
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Foot Locker inhuman treatment

They may be nice when you want to purchase an item but buyer beware. I have had now 3 incidents with the horton plaza location in san diego ca. I have been trying to make a return and the first time I didn't have my receipt and wanted a store credit and was told they don't have them and that I would need to hang onto the items and exchange them when I am ready. Anyways brian the store manager.. I don't know how the hell that could have happened was extremely rude. He appeared to have a personal problem with my husband and i. I have never been treated so inhumanly in my life.

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5:06 pm EST
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Foot Locker returns

I purchased online for a christmas item that I could return to a local store if it did not fit. I attempted 2 stores in my area which had closed. By the time I reached an open store I explained the situation with my unworn item (that is too large) and receipt for $119.00 paid. I was then a few days past their so called '45 day' return policy (not the amount of time I had posession of the item)

Not only were they unhelpful, nor had anything in stock I would want to use as a credit, but they stated they could not credit the purchase price. This is bad business and in my opinion, stealing. Online customer service said what the store says goes and would not allow me to speak with a supervisor. The store advised a district manager would contact me within 24 -48 hours. I was not allowed his number, and I was never contacted.

This is quite poor service. I shop often and have never run into such a lack of customer skill. I want a refund of my purchase and will not be shopping with them again.

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Update by onlinebuyer
Jan 26, 2010 6:11 pm EST

THE AUTHOR COULD NOT CHANGE ORIGINAL COMPLAINT---- THE STORE IS FINISH LINE. DON'T SHOP THERE!

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Jenny2004
, SM
Apr 09, 2013 11:44 pm EDT

foot locker manager christina sucks in eastridge mall she made me wait one hour for a refund and she said she needs to have $200.00 in each cash register and then she tried to steal $20.00 from me and then because i asked for the $20.00 she said ### quietly so be careful when u go to footlocker look at the name tag if it says christina go to someone else so be really careful.

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4:41 am EST
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Foot Locker unsecure website

Never, ever buy anything from footlocker.com. The website is not secure. Had $400 of additional charges from various companies I have never heard of taken out of my checking account. Wrote to footlocker & never received a response to my complaint. Footlocker has lost all future sales from me and every person I can tell.

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6:04 pm EDT
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Foot Locker worst experience

They may be nice when you want to purchase an item but buyer beware. I have had now 3 incidents with the horton plaza location in san diego ca. I have been trying to make a return and the first time I didn't have my receipt and wanted a store credit and was told they don't have them and that I would need to hang onto the items and exchange them when I am ready. Anyways brian the store manager.. I don't know how the hell that could have happened was extremely rude. He appeared to have a personal problem with my husband and i. I have never been treated so inhumanly in my life.

There are other places that would treat you well and respect you and welcome your business.

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3:46 pm EDT
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Foot Locker awful quality products

I purchased a pair of nike trainers in my local footlocker on sunday, 22 july. Upon trying them on a few times at home, I realized they were a bit too tight, so at the first opportunity, i.e. Five days later, I returned them, requesting a bigger size. I was flabbergasted when the assistant told me (and this beggars belief) that, because I hadn't kept the box, they couldn't do the exchange. I tried to reason with said shop assistant, but was getting nowhere, so I asked to speak to someone in authority, i.e. A manager.

He basically gave me the same mantra, which I obviously wasn't going to accept. I tried to explain in words of one syllable that nowhere on the receipt did it say "no exchange without original box", and for a shoe shop to claim they couldn't re-sell them because they didn't have a box to put the m in was totally ludicrous.

Eventually, after much to-ing and fro-ing, the manager told me to come back on saturday, as their till wasn't working (?) and he couldn't do the exchange that day. I am venturing back in there on saturday, but if I don't have a satisfactory outcome, I will be bringing this to the attention of trading standards and, indeed, which magazine, as I feel the public have a right to know about the dreadful customer service on offer at footlocker.

I can safely say I will never make another purchase at this store, and in future will buy my sports wear from a reliable store.

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Won't Stand For It
Cherry Hill, US
Jan 10, 2014 10:22 am EST

The Cherry Hill Mall Footlocker is showing favoritism at their sneaker releases where hundreds of young people line up for countless hours in all kinds of weather in order to get a pair of highly coveted sneakers. The same people are getting the sneakers at each release. Rumor has it that many of these folks are former Footlocker and current Finish Line employees. My son stood in line at 4 am in 30 degree weather to get a pair of Jordan Retro 11s. When he was about to get a ticket for his shoe size a female Allied Barton Security Guard arrived to say that he jumped the line and he was asked to leave. No one is going to let anyone come stand in line in front of them at these sneaker releases where violence often erupts. He was there at 4 am and was going to get a ticket. Ironically, this same Allied Barton Guard allowed 5-6 women to get out of cars and join their friends in the front of the line after never being in line and despite complaints from the line. In speaking with Security we were told there was a video. After a week of asking to see this video, the Director of Security told me the video was to dark to identify my son but the Security Guard, who by the way was overheard talking to those in the front of the and saying she got hers yesterday, said that my son jumped a barricade and cut the line. If, you can't see this activity then, why have a video taping of the entrance to the mall. Doesn't sound too safe to me. Please, save it. When I reported what was going on to the Sr. Regional Mall Mgr. of the Cherry Hill Mall, he was very much aware what was going on at these releases but I was told that Footlocker can sell their sneakers to whomever they want. I sought Legal counsel and there is nothing that can done. I expected that the Mall Manager had done his due diligence. I had contacted Footlocker Corp. several times and they assured me the appropriate action which they won't detail has been taken and they apologized. I'm not looking for apologies, I'm looking for changes to these practices in favoritism and auditing/monitoring. At this point I am going to reach out to the local tv stations and the many, many reporters who have written about these sneaker releases. Why doesn't Footlocker just do their releases online and not subject people to unfair and unsafe experiences while paying $150 or more for a pair of sneakers?

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unhappy customer..glasgow
Glasgow, GB
Jan 06, 2012 12:50 pm EST
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i ordered 2 pair of convrse and i pair of adidas online from foot locker..chose the correct sizes as the shop didnt have sizes i needed...they arived yesterday..only to find that my size 7 converse are actually a size 6 inside a size 7 box...and to top that..the courrier had left my shoes with a neighbour..in a homeless acomodation who i dont even know..and didnt even leave a card through my door to say they had left them..or even phone me when my phone number was clearly printed on box..ithink thats rediculas..just as well the person was honest enough to bring them to me..dont trust couriers..also now have to return shoes that ive sat in waiting on pathetic..never again..

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Anonymous6262
Beverly Hills, US
May 20, 2011 2:42 am EDT
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Never shop at footlocker. I bought some sweats and pair of trainers which I ended up returning. I spent $123 on them, and then sent them back. After waiting over a month and I finally received a refund for $122.. They said they would charge only $6.99 for the return shipping. This is ridiculous, I emailed them several times and they have NEVER responded. Their website does not have an address and they do not list a number.

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shawn willett
Mansfield, US
Dec 21, 2009 6:37 pm EST

we purchused over $500.00 dollars in merchandise $200 plus on two different days, and had two seperate coupons with no exclsions listed. they took the coupon one day and not the other day.So I called customer service and they said even if it had no exclusions they could refuse at any time.So we had receipt and hand and they would not give refund, they would only give store credit.Footlocker corporate (via phone ) stated it is common practice for footlocker to refuse coupons on products if it is hot selling product(wrong!)So they can deceive the customer if it benifits footlocker.I will not purchase anything that is affiliated with them or their sister companies.

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Fooltocker is great
Roseville, US
Mar 21, 2011 1:46 am EDT

You are an idiot.. You should have kept your box until you were sure that your fat [censor] feet would not need a larger size.. Footlocker is the b e s t !

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pobarjenkins
Minneapolis, US
Mar 16, 2011 9:07 pm EDT
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I wouldn't buy a pair of shoes that didn't have the original box. Why didn't you save it if you weren't completely sure about the shoes?

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shawn willett
Mansfield, US
Dec 21, 2009 6:39 pm EST

footlocker is dishonest

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betty boo
Las Vegas, US
Oct 22, 2009 2:53 pm EDT

You have been lied too. I work for Footlocker. They don't need to box as long as you have the receipt. As long as it's unworn and there's no defect. If there's a defect they have to give you your money back. I hope this help.

JGraceyStinson
JGraceyStinson
Orillia, CA
Jun 26, 2009 3:54 pm EDT

Why would you buy a pair of shoes without trying them on in the store? Secondly, why would you throw the box away before you even tried them on? This really isn't the store's fault if you couldn't take the time to ensure the shoe fit before you purchased it.

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1:17 pm EDT
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Foot Locker bad service

Several months ago me and my cousin and a friend went 2 the at 5am in the morning 2 stand online for 6 hours for a pair of rare michael jordan sneakers that cost 300.00 dollars. The store manager arrived at about 8:00 am, at around 10:15 the store and there workers anounced they didnt have more than half of the sizes most of the people standing online needed. What I dont understand is how can you not have something available when they didnt sell any shoes yet. Well come to find out that the store manager and some of the employees already had purchase the shoes for themselves and friends and we were not able 2 get them. Its so unfair my complaint is that the store if there going to allow us to hang out in front of the store and also have people sleep over night 2 wait for an item, the store manager shoe order extra pairs of shoe for him and his employees seperate from the customers purchase, it was a mad house that day and to spend all that time waiting, waiting, and waiting 2 get nothing its just not right and I will never support that store again something have 2 be done bout these store who does this.

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betty boo
Las Vegas, US
Oct 22, 2009 3:09 pm EDT

I work for Footlocker. The Company has no control over all their employees. If you stand in line than you just wasted your time. Go online and get it. Or go the "Shek, Finishline...etc." Is spending $300 and standing in line worth the wait especially when you know there's sneaky Footlocker employees get them before you. Like you said no one will know that it's them purchases them and not you as the customers. plus, it's all made in Vietnam or China. Do you think shoes made in other countries is worth $300? I don't. Good for you for standing up for your rights.

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ghdj
, PE
Jul 29, 2009 10:36 am EDT

michael jordan shoes suck ... too bad for you not to get a crappy pair of sneakers

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7:46 am EDT
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Foot Locker bad and unprofessional service

I was about to buying 2 pair of shoes from 'new opening' foot locker at george st (near woolworth supermarket and it's been open for 1 1/2 weeks already) sydney.
But I was waiting for 15 minutes for their assistance and even I gave signal that I need their help, no one come to me even it's not busy..
Then without their help, I tried the shoes and brought it to counter to pay..

They put me on with new staff that not even know what is he doing, then he said it's a demo and they don't have any new pair..
It does not really matter for me, but then I found the shoes was really dirty. I asked for the new pair for different size but without checked it again, he said "we don't have anymore size".

Then one of the senior staff (I think) came and said that it's dirty because lot of customers like me tried the shoes without the socks and he said again that I should asking for their assistance before I try their shoes, then he walked away from me, I found it really offensive and rude..

For sure, I will not come back to that store no more...

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Once faithful shopper
Forest City, US
Jun 15, 2010 4:12 pm EDT

Footaction isnl't any better. In store or when you order online. I had a package shipped to my home and the package was returned by UPS in error. UPS and I contacted Footaction in WI, and 9 days later they can not tell me if this package, that has been returned can be sent back out or not. But have theyhave not refunded my money. What type of system do you have for returns, if you can't tell a person after 9 days where a package is?

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Manhal Ibrahim
Melbourne, AU
Dec 20, 2009 8:12 pm EST

on sunday afternoon about five pm i went to the your store at high point SC i went to buy a pear of nike shoes and it was $89.95 and i agree to pay that much money but the thing they maked me upset was kind of a discriminate against me from one of your staff and it as the same time there was a family that got the same shoes the girl she was seriving us she was unhappy when we told her to bring us the size that we wanted and she was f... she gave the other pear a shoes discount of $10 when i asked her why i cant get the same price she gave me resposble ansrew thats why i retunred the shoes and refound my money. i look for to take a right action against this worker to not do it against any other customer.

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rightfullypissed
Brooklyn, US
Nov 09, 2009 12:56 pm EST

Footlocker sucks. I rather take my money to foot action... even if they forget to give u ur receipt and the manager can confirm you bought an item and wen you bought the item, they still will not refund your money. And be careful because some of the employees make lewd comment and are unproffessional and the manager won't say anything about it.

Foot Locker Customer Reviews Overview

Foot Locker is a popular retailer that specializes in footwear and apparel for kids. The company's website, kidsfootlocker.com, has received a significant number of reviews from customers who have purchased products from the site. Overall, the reviews are overwhelmingly positive, with many customers praising the quality of the products, the selection available, and the ease of use of the website.

One of the most commonly mentioned positive points in the reviews is the quality of the products available on the site. Many customers have noted that the shoes and apparel they have purchased from Foot Locker have held up well over time and have been comfortable to wear. Additionally, customers have praised the selection available on the site, noting that there are many different styles and brands to choose from.

Another positive point mentioned in the reviews is the ease of use of the website. Customers have noted that the site is easy to navigate and that it is simple to find the products they are looking for. Additionally, many customers have praised the customer service provided by Foot Locker, noting that representatives are helpful and responsive to inquiries.

Overall, the reviews of Foot Locker's kidsfootlocker.com are overwhelmingly positive, with customers praising the quality of the products, the selection available, and the ease of use of the website. If you are in the market for kids' footwear and apparel, Foot Locker is definitely worth considering.
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