Foothill Federal Credit Union / Mispresentation
On 07/16/09, I had called the CU to inquire about the purchase of a cashier’s check, certified check and a bank check. I also asked for the explanation of each in great detail as I was seeking accurate information.
On 7/17/09, a friend of mine and I made a trip to Arcadia to purchase a bank check and asked the teller for again the definition of each, the teller was unsure and she asked a colleague for clarification on the different checks offered. I was told by the teller, like the telephone line center representative that a bank check could be stopped and a cashier’s check could not. I took detailed notes because I wanted to be sure I was making an educated purchase since this was a huge purchase for my husband and me. I had remembered the teller because 3 weeks prior to 07/17/09 she had assisted me.
I made the purchase o a bank check on 07/17/09. What I thought was a bank check was made out to US 1 Movers for $777.00, without such payment to the moving company my items were going to be held hostage and I was seeking alternatives, since the interstate move was becoming shady and I was becoming leary of the movers.
I feel deceived and not supported by the CU. INACURATE information was given to me by the teller and I had asked over and over for clear definitions in case I was in a situation like this. I am now out $777.00 for wrong info provided to me by a teller.
On 7/17/23 I spoke to Cindy and Lupe, both managers at the Credit Union. I was basically called a liar, when I spoke to Lupe and she said she spoke to the teller and said bank checks were not available by the CU. I was NEVER at any point informed of that. I specifically made a trip to the CU for the purchase of a bank check. If I would have known a bank check was not an option at the CU, I would have sought services elsewhere. I truly feel deceived from a bank I have been loyal to for over 20 years and feel a degree of misrepresentation. I now have no alternative measures. It is clear to me that perhaps an understanding of the types of check offered by the CU needs to be defined. I am extremely frustrated, angry and disappointed of the poor business practices.