Foot Locker
reviews and complaints

I ordered online a pair of sneakers for my son for school. I attempted to use my military discount which has been properly filed for over three years and it was unsuccessful. I contacted the online chat customer service to get that resolved. Then went back to my order to complete it and still was not able to pull up the military discount. Although it was verified by customer service. I still followed through with placing the order as it was important to have the shoes arrive for my sons first day of school. I got all of the shipping information emailed to me. The day my order was set to arrive I got a notice from ups stating that it was undeliverable because of the address. I contacted footlocker customer service by online chat, the representative was very dismissive and rude. Stating how I put the wrong address so that's why didn't get my package. Yeah no duh but how was it shipped? I replied with my question about the security of how my charge could come on my bank card which would have to verify that my shipping address match my billing. But yet they still couldn't catch that there was no street address when they mailed out the box of shoes. I've had to wait for the shoes to be received to get my money returned to my card. So the shoes have now been received and I still have no refund. I also had called after the online chat to insure how will I know the shoes would arrive back. Ups stated that they were sending them back to sender. The customer service representative on the phone was friendlier and more professional and indicated the ups tracking number will be the same as the one sent to me originally. However he also stated he was going to email me a 15 off any amount coupon which I never received. I called to follow up today because the package shows it was successfully delivered back to foot locker and I wanted to find out when my refund would be posted back on my account. So I asked about the 15 off coupon and was told that it showed that it got sent and if I don't have it I can't have another one. I never got the coupon, I don't know if it was sent or not but I didn't receive it. Simple fact is it was offered and I am stating I didn't receive it and the response is I can't have another one. As usual it indicates that there is some kind of breakdown in the understanding of how important customers are to this company. I've used this company for many many many years. I value the fact that they allow military discounts as I am a veteran. I have a son who just turned 17 and ever since he was able to wear shoes we have purchased his shoes from footlocker. So it is very disappointing that this is not the only encounter of when we had a bad experience. I've had many encounters in the store that were unprofessional and poor customer service. I've had inconsistencies on using my military discount in stores and now online. I've had managers that make up their own ideas of how that policy should be based on what shoes I am purchasing so they always can get them as I learned from calling headquarters they only have a certain amount that can be sold the first two weeks of release at discount. The employees are high jacking the military service discounts so they get their shoes first at discount. I am now being consistently disappointed, while spending so much money with a company that refuses to show understanding of how important it is to value their customers.in order to keep having the repeat customers that enjoy spending their money and shopping at footlocker this type of behavior has to improve. Obviously I am very disappointed with my most recent online experience. Thanks footlocker my son doesn't have his shoes. I don't have the money for them back in my account. I have no kind of acknowledgment of responsibility on footlockers part. The advice I was given is to double check my online order before I have it shipped out. As I told that representative on the chat save your advice, human error occurs. Facts are if ensuring security as footlocker declares that they are, then a package with no street address would not get charged or shipped. That was the only way to verify that it matched my card that I paid with so none of this should have occurred. Just a disappointment. I'm still not sure if i'll ever use footlocker again! Peace

Hi
My name is badrul. Order number [protected]. Date of purchases 13/70/2018. On that day I have purchases in sole ultralite gel blue form westfield stratford branch at 14.99. The lady maria she says this product is really good and she gave one of in mine size. How ever when I came home this product isnt in my foot size. With in 2 days I have gone to get one with right size. But they dont have any so asked refund. I do have original box and receipt with me. However they refused to refund. I spoken with manager name grbrilla. And she says they can exchange not refund. This is really unpleasant when you dont have right size for exchange, they lady provided me wrong size of insole and you cant refund. Its really really bad services. So I dont want this product any more I want refund. Thanks

My experience was wrought with disappointment and frustration. My granddaughter and I found a nike sneaker that she liked and asked for a size 9 or 9.5. The sales clerk took the sneaker and went in the back when she returned, she stated that they only had that shoe in a size 10. I told her then we would take it. She took the shoe we had and we followed her to the register to pay for it. The manager came over and stated to us that he did not have the match to the sneaker we wanted to purchase and that the box with the matching sneaker is lost or missing. The clerk and I looked at each other in confusion. The clerk asked the manager why is the sneaker on the wall if the matching shoe is lost or missing. Then he stated that a customer came in earlier asking about that sneaker and it could not be found. None of this made sense to me because I arrived when the store opened up at 11:00am. I also asked how did the clerk go in the back looking for a size 9/9.5 and comes back to me and say they only have a size 10 for this sneaker? At this point I knew the manager was most likely holding this sneaker for himself or someone else. I will not shop at this foot locker again.

My name is virginia and want you to no that I am a single mom of 2 handicap boys. I am sending you this message to say that I always by my boys cheap shoe's at walmart since they need new one's ever 3-4 month's, but last year I purchased a pair for my youngest at your store with great support at the ankle's they lasted 1 year, so this year I purchased a pair for my oldest who is in a wheelchair and became disappointed in the shoe's I purchased them in march by may the sole's had came apart I went to the store and they said I just needed to buy him another pair. They didn't even offer to give me credit or see if there was anything they could do for me.

I phone footlocker customer services to require about the whereabouts of my order as it was 3 days over the delivery date and the guy on the phone told me it was dropped off at a local news agent because nobody at home received the order. I went to the news agent and they said they have not received my order. I came home and phone customer services again to make sure it is the correct news agent. The lady on the phone names linn gave such bad attitude it was unbelievable. I honestly don't believe how she could have got a customer service job. She kept saying to me I just told you that, I just said that. I told her there was no needs for attitude as a customer I am upset I haven't received my product and I am not getting any support from footlocker customer services. I am honestly discussed at the way she talked to me and I have never been talked to this way before

I ordered a pair of trainers on thursday the 7th after reading your website an it saying 2 to 3 day delivery. I then had to change the delivery address the same day after being told they won't be here till monday after spending hours on the phone an me being assured it had been changed nothing come monday I rung you guys bak to be told again you have changed it then rung ups delivery an they can confirm you have made no attempt to change it with them an there being delivered to a holiday home your service has been disgraceful you have lied to me about the delivery for 3 days an i've lost my item that was ment to be delivered monday so your website is lies to about the delivery time not happy with all his an will be taking it further worse service around an will be letting people I no of your disrespect to customers many thanks
Amy goodbody

The last couple of times that I walked into this particular footlocker in greendale mall in worcester mass. The manager was extremely rude and she had her significant other sitting the whole time in the store. It was completely unprofessional and it made me extremely uncomfortable. I didn't know this was company policy or even allowed at any store.

Product 4/30/18, it was suppose to be the same day pick up purchase was for 168. I was mislead by 2 of your corporate employees who told me that they would do a drop authorization and I would receive my refund within 48 hours. So my bank released the hold, but somehow I was still charged $79.00 for a product I never received. I filed a dispute claim with my bank and I still have not received my refund 30 days later.

I was at the footlocker located in the fashion show mall in las vegas nv. I walked in the store and one of the cashiers told me we are about to close I said ok so far I don't see the shoes i'm looking for, as I looked the store manager stated "shorty we closed!" I said excuse me he said again shorty we closed get out now! I told him 1 i'm not shorty i'm a grown woman as well as a customer don't talk to me like that. He said you right but still you have to get out now! I asked for the manager he said I am the manager you can't get the manager because I owe this store! I told him i'll call corporate office he said I don't care i'm a manager they not going to do nothing! As I walked to take his name he covered it up and called security on me. I waited for the security to come so I can file a complaint he refused to give me his name and store number. The security came and told me to file a complaint with footlocker and with fashion show mall. As a paying customer I was disappointed to hear a manager speak to me the way he did, it was embarrassing to hear a man speak to me in that tone as well as call me out my name. He had no remorse as well as very unprofessional, the way he called me shorty was a insult to me. This manager must be fired, there's no way any customer should be disrespected the way I was. It was also another woman in the store with me that felt so bad that she stated she will file a complaint as well she can't believe he talked to me like that

I purchased a pair of size 6 nike classic cortez women shoes from footlocker website and got the item delivered on may 1, 2018. When I open the package I noticed the shoes are in different sizes. I got a size 7 for the left foot and a size 6 for the right foot. I called the customer service the next day trying to resolve the problem, the representative answered the phone told me I can either drive to oakville from orillia where I live (over 2 hours drive) to exchange the shoes or return it to the foot locker in barrie that is 40 minutes drive from where I live. I asked if I could return it via mail, she said then I will have to pay for the shipping. I don't understand why do I need to pay for the mistake made by footlocker. It's already frustrating that I didn't get what I asked for now I have no choice but to return the item at my expense. It doesn't make any sense to me. The customer service representative was not friendly nor was she tried to help. Very disappointed with the service received from footlocker and will not purchase anything again from this store.

Hello I am writing this complaint because I went in a foot locker store to order some shoes online they ordered them for me and then I called each day tracking my package on friday april the 27th I talk to a customer service representative foot locker and they told me that my package should arrive if not saturday it would be here monday april 30th I talk to a customer service on april 30th and they told me that I won't get my shoes until friday may 4th that is bad business because the representative told me I would have them monday I do not want to order any more shoes online from footlocker thank you

I went to footlocker in wolverhampton this mornin I asked a man if they had a pair of tns in size 5 he replied in a sarcastic manner that "ive never seen these in a kids size then turned to his colleague an rolled his eyes, their was no need for him to be like that with me I asked a question hes rude and it seemed like he was showing off in front of the female colleague. Someone needs to have a word because footlocker lost out on a sale. Thankyou natalie

I ordered my basketball shoes on 1/14/18 and received no tracking info. So I decided to call on 1/20/18 and spoke to csr who told me they still haven't been shipped, so I asked for mgr and was transferred to specialist who told me he spoke to the store that was shipping the shoes the other night, but still hasn't shipped out. I'm very upset with footlocker service and probably will not ever order anything else again.

This issue is that I placed an online order for my son's birthday shoes he wanted - the company has advertised in my different areas of the site "pay now pick up today!"
That was exactly what I needed being that I was in the or all day working a case on someone else's kid while not being able to run to the store pick out his shoes and size and pay for them for my own son all before his birthday dinner

I ordered & purchased shoes 35 hours ago that stated I can pick them up that day

The order was process & funds taken out of my account

No follow up was sent to notify me the shoes were ready for pick up.in addition, no email or contact was even attempted to be made to at least have the common decency to notify me the shoes in fact would not be ready for pick up as promised in the advertisement.

I had to contact customer service - who verified the shoe/size is in stock at my local store (he called the store himself while I was on hold to verify) & verified that the order is placed, active & paid for. However, hasn't downloaded into system. (how is this my problem?) if I wanted to cancel my online order and go to the store to buy them the store will not honor the 20% coupon I had used online to purchase them - therefore having to pay full price @ $122 for the same exact shoe I ordered online for $96.

Customer service "spealisit", connie hulce, sent me an email saying she will send a $25 store gift card via online to make up the different. Only problem is these emails take 24-28 hrs to send. These people don't get or understand I need the shoes today

Since when does anything sent via email (i.E. Gift card) take 24-48 hrs? That doesn't solve my problem of needing the shoes today, as the company has falsely advertised.

How is it that the company takes no ownership or responsibility for completely screwing over their customers? How is it acceptable for a "customer service specialist" to have zero authority to help resolved/fixed issues caused by the company itself & their systems? And if that were true, I should be "allowed" to speak to someone higher up who actually has authority to work problems out.

When the company customer care "speacilist", connie hulce, interupts me over the phone when I am trying to explain why it is so important I need the shoes today for my son's birthday & having the audacity to question if my son's party is actually taking place at that second the call was being taken @ 10am is completely unprofessional, irrelevant & not under any circumstance is any of her or this companies business.

Interrupting to state "I understand, I apologize" over & over as if you're annoyed with me doesn't fix or solve the problem. When a company customer service specialists truely understands"& apologizes - they then take ownership & solve the issues, not turn it into the customer's problem.

Both, connie hulce & the customer service man I initially spoke with & had me transferred me to connie - their whole mindset of"sorry about your luck, the order hasn't downloaded yet, have a nice day"is a joke.

You have the processed & active order
That is paid for
My local story has the exact pair, size & shape - that I paid for. Sorry your system has a glitch, not my problem. I need my shoes today - the day I was promised them when I paid online.

This needs to be solved today

This written compliant letter will be mailed to the ceo, richard a. Johnson
112 west 34th street, new york, ny 10120.

P.S. Whoever the higher up is need to listen to the conversation between connie hulce - i'd be completely humiliated if one of my customer service reps ever spoke to a paying customer as she had. It takes one person to make an entire franchise look like [censor] bc of a cs"specialist"

Me my fiancee and my daughter went to the footlocker on market street in manchester england. Amake member of staff serves us. His attitude was disgraceful. He was arrogant, ignorant and obliviouson how to treat customers. It wasn't just him either. While stood waiting for trainers I heard members of staff taking the mick and slagging off customers I was stunned and I was that angry rather than ask for a manager I just wanted to get out of there so we just walked out it was a horrible vibe created by the staff. It was as if nearly all the staff was told by management to act cocky and arrogant and give people attitude it was weird and I have never experienced anything like this in a company as notorious as footlocker. Staff talking to customers like crap, awfull attitude, openly using bad language infront of customers, making fun of intimidated customers. I've always gone footlocker for trainers but after this ive not been back and gone out of my way to spread it about my friends and family not to shop at footlocker and I will continue to inform as many people as I can not to shop here. If I didn't think this will eventually just get binned and fall on deaf ears i'd take this as far as I could. Absolutely dosgraceful staff. 0/10 on every level.
"market street manchester city centre" stay away from this joke of a shop"

I did win a pair of yeezy blue tint sneakers. However, at checkout, I was not allowed the last pair, as an employee wanted them. They were not part of the 80/20 pairs. It is my pair. I still have my wristband and I want my sneakers. I wasted a whole day and got sick. It is entirely unacceptable the scam the transpires week after week at the 34th street footlocker location and it must be stopped. These associates are knowingly making thousands of dollars weekly by stealing jordan's and rare releases that customers are entitled to. I earned those sneakers and I want my sneakers. I work entirely too hard to be felled by a group of children working at a sneaker store. [protected]

I have shopped with champs one of your stores under your company for many years recently I have experienced horrible customer service orders not arriving and the final straw was when a order did not show up and I was issued a gift card email credit for the balance. I tried to use it and it had no balance at all I contacted customer service. They told me they could do nothing about and I should call the police for a stolen gift card in my email. I did that and they told me I needed to file a complaint with the cooperate location for this company, I contacted champs corporate office I was told someone must have hacked my email or I must have given my information to someone else to use the gift card which I did not give anyone the information and I have had several gift cards sent by email not one time have they been stolen or hacked, I did some research on social media and I see this happens often and the customer is left with no product or their money back I bought 200, 00 pair of sneakers from champs that I had to go purchase again due to this I will be filing a complaint with the bbb because this is so very wrong and you should be aware that this company is ripping off their customers

Purchased a pair of shoes they ran my card two times told me it didn't go threw so I paid cash... The next day I check my online banking and it shows they did take my money out my account. I went back to the store to show them the money was taking out my account when he told me it wasn't and they pretty much said there was nothing they could do. How do you not know how to resolve this situation and expect me to just be ok with paying twice for the same pair of shoes.

I ordered in store and had to wait for size I then picked up my order in store, the box is damaged. I asked staff at metro centre store if it was possible to have an other box as they were a gift, staff told me they did not have any boxes in store. I think the customer service at the store is disgraceful when I have paid £135 for a pair of trainers as a gift for christmas and the box is mis shaped and has tears and hole in. Could you please make a size 11 box available to be delivered to my home so I can wrap them up for christmas and could you contact me with an update on what action is been taken as I am very unhappy with the packaging and the customer service in the metro centre store as it appeared the staff had a negative attitude and were not interested in helping me. As a customer I think this is very poor on the companies behalf

Thanks

Absolutely appalling service I order a pair of trainers say they are in stock then you cancel the order stating out of stock even though website is still showing they are in stock and it's going to take 3 working days to refund my money absolute sham of a shop I will not be using you again these are for a birthday present and I now have not got the funds to go to another retailer to buy a present thanks for nothing footlocker