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Foot Locker
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www.footlocker.com.au
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1.4 123 Reviews

Foot Locker Complaints Summary

14 Resolved
99 Unresolved
Our verdict: With Foot Locker's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Foot Locker reviews & complaints 123

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E
6:06 am EDT

Foot Locker shipped wrong order and no help given regarding mistake.

I ordered my son the nike 97s in black and camo online. My order was confirmed by email and shipped but when I received the package I had been sent the plain black versions.
This was the main birthday present for my 14 year old son. It absolutely ruined his day.
I rang customer service and was told I could drive to luton (a very long, difficult journey) or I could print off labels myself, wait for a ups pick up, return the shoe and then re-order. The male customer service rep was unapologetic and made me feel bad because of an address irregularity. I was told I would be sent an email with a discount code but there was no information regarding what discount I would receive.
I found the number for an 'easier to reach' store and rang to check they would have the correct shoes in stock. There was no answer and I rang three times. I then rang back customer services and asked if they could contact the store or check the stock there. I was told that this was impossible. I asked to speak to the manager but was told I could be contacted back by a manager but that this could take up to 10 days.
Fortunately, I then rang the ilford store and the manager or assistant answered and was very helpful. He asked for the order code and checked the stock for me.
I would like to commend his attitude and effort in what appears to be a sea of faceless, uncaring internet-based pseudo-customer service.
I then checked out the other customer feedback online and found a mass of seething, slighted customers, like myself. I would recommend something is done before all custom is lost. I will never order a product from your store online again.

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6:22 pm EDT
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Foot Locker money/gift cards owed to me

This is all going back over time. First I have never ever been able to use any vip coupons, perks or bottom of the receipts coupons (how ever, what ever you wanna call them) everytime I go to use them it's always some excuse "not for these shoes" "doesn't work" "system problems" you name it, I get it. So when I originally complained about this they offered to just send me a $10.00 gift card.. Ok that's nice right? Nope. Never gotten it. But I still shopped and spent my money never even brought it up. Then I finally got a cusomer appreciation type of gift card "I guess from spending so much money" ain't no telling. So I held onto it thinking cool i'll just use it when I see fit. So in august again I purched a pair of shoes in store. Let me say, I went to another state just to get the shoes because they we're the last part near me and online in my size. I get the shoes home, go to put them on then realize it's like a tan stain on the white part of the shoe! Had to return them no replacement because it was the last pair, a pair I may have been interested in wasn't in store. It was over
Gave me a refund... But wait what happened to my gift card.. Wait I just forfeited it. So I called customer service again. Let's not even discuss me going to awhole other state just to get the shoes and crap on them. What they say? "well send you out a gift card" here we go with this gift card bs. Did I get this one? No so now we are in september. I call again to get atleast something from someone. I was told because "you've been through so much and just had a bad experience with us, we are gonna go head and email you two gift cards to your email. Look for this today and if by 6 they are not there please call back" now I should have known something was up when said "call back if they aren't there"
Guess what? They never showed. So I call only to have a supervisor tell me "this is unheard of, the girl didn't put in her notes she told you this and you have to wait 48hours and if it doesn't show up, call us back" so I say can't you just pull the call, we don't have to play this kid game "he said" "she said" I get a "there is not a person higher and she didn't put this in her notes" you guys are clearly not here for us. So why do we keep spending our money with you

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2:08 pm EDT

Foot Locker overall service

I order some nike foams online. They came in and they didn't fit. I took them to the store in tyler texas where jasmine session the teller order me a 1.5. After of a week of not having my shoe I called them looking for my package. Then chad from customers service advised me that my shipment was undelivereable and that I could either order again online or I could take my receipt to any footlocker to get my money back. He was also gracious enough to offer me a $25 gift card. So I drove a hour and forty-five minutes back to the store, only to get told I would have to wait another 3-5 business days to receive my money back. So I left the store yet again with nothing. This is very poor customer service. It makes me not even want to buy from foot locker again. They do not conivenice their customers or acommadate them for that matter. I promise i'm telling the world even writing my local news. The stuff as a customer I just had to go thru was so miserable.

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10:02 am EDT

Foot Locker kobe 1 protro delivery

Ordered a kobe 1 protro from footlocker last aug 18. Ups emailed me that there's a shipping delay. I asked footlocker if I could get a refund and asked them to inform ups to send the product back to footlocker but they wouldn't allow it, saying that it's the fault of ups. I've been trying to contact them via email, twitter but havent gotten a response for the past two days. I'm leaving the us tomorrow so i'm hoping for a refund.

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6:14 pm EDT

Foot Locker service

Kianna (manager) she was very unpleasant & unhelpful when I needed personal assistance. She walked away & threw her hands in the air, but when I came back & asked her for a managers name & number chris gonzalez gave me a blank card & refused to put a managers name on said card. & then she continued to tell me that she would not have this conversation with me at this time which I replied with that's fine she could've told me that the first time. I always told her this is not the way you should ever treat a customer who is buying from their store & she could've told me that the first time.

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10:57 am EDT
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Foot Locker shoes and sweatshirt

I went into the location in houston at memorial city mall and tried to purchase two items totaling $259.80. The cash register machine froze after it took the money from my bank account. They have not given me my money back. Here it is next week and i'm still waiting for a refund. I am a single mom and I need my money back now! Every time I speak with customer service it's a different response every time. I called my bank and they told me "the merchant has the funds, we are not holding that amount". So basically foot locker has that payment. My bank said I can dispute it with them but it takes like three months! I don't have three months to wait. Foot locker owes me that money and promised to refund it since it was their mistake to begin with.

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4:30 pm EDT
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Foot Locker ordering process

We ordered a pair of 160.00 af air 260 sneakers through our local footlocker in york, pa. Sneakers arrived, completely wrong shoe, not even close! Called customer service, gave us a 15, 00 gift card, and a big apology, not. Took sneakers back to store, they agreed that there are many mistakes with orders. They processed a new order for these sneakers. Today sneakers arrived, wrong size! Come on guys, what is the issue with your company? Called and complained again, guy gave my husband a big 10.00 for all this trouble. Called local store again, they are confused and extremely sorry for this issue! My husband is on his way to return these sneakers again~another issue, I called customer service to order a back pack, using the 15.00 gift card for our troubles, towards this purchase. All said and done, guy at customer service, assisting with ordering at footlocker, tells me both my cards are devclined. I told him that the system must be down, he denied this. This transaction should have been aborted, since he said there was an issue. Called both credit card companies, no issues with my cards! 2 hours later a charge comes through, for this back pack, without my authorization! I didnt even know what credit card was used! He went ahead and processed with out my approval! What if I went and purchased from another company? All this is going to the bbb! I have never received such ridiculous service. It is almost like a three ring circus. And I tried calling corporate, but that line states, no one available, click!

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R
8:28 pm EDT

Foot Locker product/service complaint

Good evening,

I am very upset because I placed an online order store pickup for a pair of airmax for my daughter this morning (august 14, 2018). I arrived at the store at around 7:30pm and sales associate told me the shoes was dirty and they rejected the order earlier today. I still haven't received any called or email notifications on this matter and it's going on 9pm. Then I literally waited an hour to speak with a "customer" service representative to then tell me that in order for me to get the shoe I would have to wait 3-5 business days shipped to my house or get a refund and wait the same amount of days. I ask to speak with the manager and christopher #4066 continue to tell me the same thing. I have been a good customer to footlocker over the years but if you look at my order history I have slow down a lot because customer service is no good. Never once did they ask or try to see if the shoe was in another store while inside or over the phone. I clearly asked for a refund on the shoe since I wasn't receiving any "customer service". Order number:[protected]

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9:06 pm EDT
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Foot Locker bad service

Dear sir or madam,

I bought a pair of asics nimbus20 at the short hills store on 7/26th order #[protected]; the shoes have not yet arrived at my us address in nj. I called a week ago from asia (where I reside), waited an absolutely ridiculous 30' for the call to go though. After the call was picked up, the person told me after putting me on hold for 10' that there was no inventory & the amount would be refunded to my credit card with an email notification. It s been a whole week now since that phone call, and I have not received the email nor the refund. I just called again to the 24-hour service international #[protected], and waited for 25' before I hang up. Both calls from overseas already cost me half the price of the sneakers. I m absolutely appalled at the bad service of such a big company as foot locker. Please follow up with this order & the refund asap! In addition, you should think of compensating me for all the time & international phone calls expenses, it is not in my nature to to write bad reviews but if this is not taken care of immediately, I have to resort to drastic measures.

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5:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Foot Locker unfair sales

Your employee iris delarosa at the footlocker in the parks mall, arlington texas backdoors shoes for herself instead of actually selling them to people in store as well as the rest of the employees there. It's unfair and people like that shouldn't be allowed to work for footlocker it makes your company look bad. She has done this multiple times when they should be sold in store as claimed. The shoes are always "out of stock" because your employees are crooked.

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1:40 am EDT

Foot Locker online order/customer service

I ordered online a pair of sneakers for my son for school. I attempted to use my military discount which has been properly filed for over three years and it was unsuccessful. I contacted the online chat customer service to get that resolved. Then went back to my order to complete it and still was not able to pull up the military discount. Although it was verified by customer service. I still followed through with placing the order as it was important to have the shoes arrive for my sons first day of school. I got all of the shipping information emailed to me. The day my order was set to arrive I got a notice from ups stating that it was undeliverable because of the address. I contacted footlocker customer service by online chat, the representative was very dismissive and rude. Stating how I put the wrong address so that's why didn't get my package. Yeah no duh but how was it shipped? I replied with my question about the security of how my charge could come on my bank card which would have to verify that my shipping address match my billing. But yet they still couldn't catch that there was no street address when they mailed out the box of shoes. I've had to wait for the shoes to be received to get my money returned to my card. So the shoes have now been received and I still have no refund. I also had called after the online chat to insure how will I know the shoes would arrive back. Ups stated that they were sending them back to sender. The customer service representative on the phone was friendlier and more professional and indicated the ups tracking number will be the same as the one sent to me originally. However he also stated he was going to email me a 15 off any amount coupon which I never received. I called to follow up today because the package shows it was successfully delivered back to foot locker and I wanted to find out when my refund would be posted back on my account. So I asked about the 15 off coupon and was told that it showed that it got sent and if I don't have it I can't have another one. I never got the coupon, I don't know if it was sent or not but I didn't receive it. Simple fact is it was offered and I am stating I didn't receive it and the response is I can't have another one. As usual it indicates that there is some kind of breakdown in the understanding of how important customers are to this company. I've used this company for many many many years. I value the fact that they allow military discounts as I am a veteran. I have a son who just turned 17 and ever since he was able to wear shoes we have purchased his shoes from footlocker. So it is very disappointing that this is not the only encounter of when we had a bad experience. I've had many encounters in the store that were unprofessional and poor customer service. I've had inconsistencies on using my military discount in stores and now online. I've had managers that make up their own ideas of how that policy should be based on what shoes I am purchasing so they always can get them as I learned from calling headquarters they only have a certain amount that can be sold the first two weeks of release at discount. The employees are high jacking the military service discounts so they get their shoes first at discount. I am now being consistently disappointed, while spending so much money with a company that refuses to show understanding of how important it is to value their customers.in order to keep having the repeat customers that enjoy spending their money and shopping at footlocker this type of behavior has to improve. Obviously I am very disappointed with my most recent online experience. Thanks footlocker my son doesn't have his shoes. I don't have the money for them back in my account. I have no kind of acknowledgment of responsibility on footlockers part. The advice I was given is to double check my online order before I have it shipped out. As I told that representative on the chat save your advice, human error occurs. Facts are if ensuring security as footlocker declares that they are, then a package with no street address would not get charged or shipped. That was the only way to verify that it matched my card that I paid with so none of this should have occurred. Just a disappointment. I'm still not sure if i'll ever use footlocker again! Peace

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2:09 pm EDT

Foot Locker product

Hi
My name is badrul. Order number [protected]. Date of purchases 13/70/2018. On that day I have purchases in sole ultralite gel blue form westfield stratford branch at 14.99. The lady maria she says this product is really good and she gave one of in mine size. How ever when I came home this product isnt in my foot size. With in 2 days I have gone to get one with right size. But they dont have any so asked refund. I do have original box and receipt with me. However they refused to refund. I spoken with manager name grbrilla. And she says they can exchange not refund. This is really unpleasant when you dont have right size for exchange, they lady provided me wrong size of insole and you cant refund. Its really really bad services. So I dont want this product any more I want refund. Thanks

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1:35 pm EDT

Foot Locker unethical service by the store manager

My experience was wrought with disappointment and frustration. My granddaughter and I found a nike sneaker that she liked and asked for a size 9 or 9.5. The sales clerk took the sneaker and went in the back when she returned, she stated that they only had that shoe in a size 10. I told her then we would take it. She took the shoe we had and we followed her to the register to pay for it. The manager came over and stated to us that he did not have the match to the sneaker we wanted to purchase and that the box with the matching sneaker is lost or missing. The clerk and I looked at each other in confusion. The clerk asked the manager why is the sneaker on the wall if the matching shoe is lost or missing. Then he stated that a customer came in earlier asking about that sneaker and it could not be found. None of this made sense to me because I arrived when the store opened up at 11:00am. I also asked how did the clerk go in the back looking for a size 9/9.5 and comes back to me and say they only have a size 10 for this sneaker? At this point I knew the manager was most likely holding this sneaker for himself or someone else. I will not shop at this foot locker again.

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11:38 am EDT

Foot Locker aj 1 mid blk/gry/wht ps

My name is virginia and want you to no that I am a single mom of 2 handicap boys. I am sending you this message to say that I always by my boys cheap shoe's at walmart since they need new one's ever 3-4 month's, but last year I purchased a pair for my youngest at your store with great support at the ankle's they lasted 1 year, so this year I purchased a pair for my oldest who is in a wheelchair and became disappointed in the shoe's I purchased them in march by may the sole's had came apart I went to the store and they said I just needed to buy him another pair. They didn't even offer to give me credit or see if there was anything they could do for me.

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4:25 am EDT
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Foot Locker I am complaining about my order and the person who I spoke to over the phone

I phone footlocker customer services to require about the whereabouts of my order as it was 3 days over the delivery date and the guy on the phone told me it was dropped off at a local news agent because nobody at home received the order. I went to the news agent and they said they have not received my order. I came home and phone customer services again to make sure it is the correct news agent. The lady on the phone names linn gave such bad attitude it was unbelievable. I honestly don't believe how she could have got a customer service job. She kept saying to me I just told you that, I just said that. I told her there was no needs for attitude as a customer I am upset I haven't received my product and I am not getting any support from footlocker customer services. I am honestly discussed at the way she talked to me and I have never been talked to this way before

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2:25 am EDT
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Foot Locker online delivery

I ordered a pair of trainers on thursday the 7th after reading your website an it saying 2 to 3 day delivery. I then had to change the delivery address the same day after being told they won't be here till monday after spending hours on the phone an me being assured it had been changed nothing come monday I rung you guys bak to be told again you have changed it then rung ups delivery an they can confirm you have made no attempt to change it with them an there being delivered to a holiday home your service has been disgraceful you have lied to me about the delivery for 3 days an i've lost my item that was ment to be delivered monday so your website is lies to about the delivery time not happy with all his an will be taking it further worse service around an will be letting people I no of your disrespect to customers many thanks
Amy goodbody

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2:32 pm EDT
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Foot Locker store manager complaint

The last couple of times that I walked into this particular footlocker in greendale mall in worcester mass. The manager was extremely rude and she had her significant other sitting the whole time in the store. It was completely unprofessional and it made me extremely uncomfortable. I didn't know this was company policy or even allowed at any store.

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5:15 pm EDT
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Foot Locker brought nike airplus, product not available and card charged for a different product

Product 4/30/18, it was suppose to be the same day pick up purchase was for 168. I was mislead by 2 of your corporate employees who told me that they would do a drop authorization and I would receive my refund within 48 hours. So my bank released the hold, but somehow I was still charged $79.00 for a product I never received. I filed a dispute claim with my bank and I still have not received my refund 30 days later.

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12:03 am EDT
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Foot Locker disrespectful manager

I was at the footlocker located in the fashion show mall in las vegas nv. I walked in the store and one of the cashiers told me we are about to close I said ok so far I don't see the shoes i'm looking for, as I looked the store manager stated "shorty we closed!" I said excuse me he said again shorty we closed get out now! I told him 1 i'm not shorty i'm a grown woman as well as a customer don't talk to me like that. He said you right but still you have to get out now! I asked for the manager he said I am the manager you can't get the manager because I owe this store! I told him i'll call corporate office he said I don't care i'm a manager they not going to do nothing! As I walked to take his name he covered it up and called security on me. I waited for the security to come so I can file a complaint he refused to give me his name and store number. The security came and told me to file a complaint with footlocker and with fashion show mall. As a paying customer I was disappointed to hear a manager speak to me the way he did, it was embarrassing to hear a man speak to me in that tone as well as call me out my name. He had no remorse as well as very unprofessional, the way he called me shorty was a insult to me. This manager must be fired, there's no way any customer should be disrespected the way I was. It was also another woman in the store with me that felt so bad that she stated she will file a complaint as well she can't believe he talked to me like that

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12:41 pm EDT

Foot Locker nike classic cortez women

I purchased a pair of size 6 nike classic cortez women shoes from footlocker website and got the item delivered on may 1, 2018. When I open the package I noticed the shoes are in different sizes. I got a size 7 for the left foot and a size 6 for the right foot. I called the customer service the next day trying to resolve the problem, the representative answered the phone told me I can either drive to oakville from orillia where I live (over 2 hours drive) to exchange the shoes or return it to the foot locker in barrie that is 40 minutes drive from where I live. I asked if I could return it via mail, she said then I will have to pay for the shipping. I don't understand why do I need to pay for the mistake made by footlocker. It's already frustrating that I didn't get what I asked for now I have no choice but to return the item at my expense. It doesn't make any sense to me. The customer service representative was not friendly nor was she tried to help. Very disappointed with the service received from footlocker and will not purchase anything again from this store.

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Foot Locker Customer Reviews Overview

Foot Locker is a popular retailer that specializes in footwear and apparel for kids. The company's website, kidsfootlocker.com, has received a significant number of reviews from customers who have purchased products from the site. Overall, the reviews are overwhelmingly positive, with many customers praising the quality of the products, the selection available, and the ease of use of the website.

One of the most commonly mentioned positive points in the reviews is the quality of the products available on the site. Many customers have noted that the shoes and apparel they have purchased from Foot Locker have held up well over time and have been comfortable to wear. Additionally, customers have praised the selection available on the site, noting that there are many different styles and brands to choose from.

Another positive point mentioned in the reviews is the ease of use of the website. Customers have noted that the site is easy to navigate and that it is simple to find the products they are looking for. Additionally, many customers have praised the customer service provided by Foot Locker, noting that representatives are helpful and responsive to inquiries.

Overall, the reviews of Foot Locker's kidsfootlocker.com are overwhelmingly positive, with customers praising the quality of the products, the selection available, and the ease of use of the website. If you are in the market for kids' footwear and apparel, Foot Locker is definitely worth considering.
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Contact Foot Locker customer service

Phone numbers

1 800 991 6815 +1 (715) 261-9588 More phone numbers

Website

www.footlocker.com.au

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