Foot Locker reviews and complaints 1
View all 113 complaintsFoot Locker - free shipping
Will not honor free shipping on order of 75 or more I received an offer from foot locker so I decided to check out their website and ended up finding 152 dollars worth of items I wanted to purchase. They have a very clear offer of free shipping for orders over 75. When I went check out they wanted to charge me 25 plus dollars for shipping. I even offered to do ship to store an they still wanted 25 just to ship to the store and have me come pick it up. I used the online chat and talked to a christian who was extremely rude and short with me. They had no solution and continually would tell me they were sorry for my incovinenance and try and get rid of me. I can not believe this is how foot locker would treat a long time customer and I would not ever order again from their site after this experience. I have a 152 dollar order I can not complete because of this. I have never received such terrible, rude customer service like this before. On the front page of foot lockers website at the top it clearly states that there is free shipping on any order of 75 dollars and then there is a period. It does not say anything about any exclusions, exceptions, or fine print. Now they seem to be saying the free shipping is only good on regular priced items. If that is the case they should have disclose this on the front page also and you shouldnt have to go hunting and jumping thru hoops to find out this info. Its a very deceptive on foot lockers part to lure customers in like this only to find out when they check out that the free shipping does not work. I spent over an hour and a half picking out items that I wanted to purchase and then found out I could not get free shipping when I went to check out and that I would have to pay an additional 25 dollars if I still wanted my items. At this point foot lockers customers are unfairly forced to make a choice of either paying the extra money for shipping they thought would be free or not buying the items they just spent time picking out. I think it is unfair of foot locker to treat their customers like this and force them to make that choice.
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