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Food Lion
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1.3 205 Reviews

Food Lion Complaints Summary

16 Resolved
189 Unresolved
Our verdict: If considering services from Food Lion with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Food Lion reviews & complaints 205

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2:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Food Lion very trashy place

I have lived on Deal Island Road in Princess Anne, MD since May of 2009, and I have just gotta make a comment about the Food Lion Grocery store that is in this town. This Food Lion has to be the WORST Food Lion I have ever shopped in... It's not the store or the products on the shelves... it's the employees(besides the mice running behind the stuff on the shelves) The employees are just simply rude and have no customer service skills. OK, don't get me wrong, I'm in a grocery store, I don't expect much when I cash out, but at least the cashier could speak or make eye contact.. say "hello" or something.. I swear I was in the store today, I went in to get a money order. I walked in and went straight to the Customer Service counter. There was a guy on the outside of the counter looking at some paper work laid out on the counter, and a girl behind the counter looking at the paper work as well. It was obvious to me that the two of them were working on some type of inventory/numbers..etc. So, being the polite person that I try to be.. I step up to the counter and the guy turns and looks at me and gives me this "look" you know "that" look that says "who the *** are you" well, I shrug it off, and I stand there and look twords the girl behind the counter... I know she sees me there as she communicates back and forth with the dude on my side of the counter... they continue to call off numbers or what-have-you to one another as she enters information into the computer. She looks up and down, back up and back down.. by now it's way more than obvious that she knows I am there... but I still stand there. I step to the right of the dude on my side of the counter, then I step back and step to the left... finally the girl says..."Are you waiting for something... a money order or something?" I'm gonna stop there on this story, let me just say I ended up walking out.. I mean I know that by this visit, they only lost a few cents for the purchase of the money order, but this last visit was my very last. The time I was in there before this time was a few weeks ago (since I avoid shopping in there at all costs) I was buying items to make Chili. OMGosh the cashier was a real winner... She does not look at me once as she scans the items I'm about to purchase. I said "how are you doing" from the get-go and I swear she grunted something... scanned my items with this attitude.. kinda snatching my items as she scanned them, and as she finished scanning them, she reached down under the register or in her pocket and put something in her mouth and mumble the words "MVP?" had I not made out the words MVP, I would have never known what she muttered.. and of course as I grab my bags to leave I say "thank you" and she does not even acknowledge me, just looks down and scans the next customers items... I won't bother mentioning the other rude ignorant experiences I've had in this Food Lion, but after today..I've had enough. I know that this is Princess Anne and well... need I say more? I live way down on Deal Island road, way back in the woods, for now on I will drive that extra 10 miles to Salisbury, even if it is for can of tomatoes or a head of lettuce. Princess Anne Food Lion, Your employees are bad for business! not kind not friendly, not plesent and have made me and my roomate very uncomfortable and we advise all of our family members not to shop there. Very trashy place

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5:17 pm EST
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Food Lion shoplifters welcome

All shoplifters in Durham know it is alright to shoplift at Foodlion on Sherron rd.Theft has become a big problem in the Oak Grove neighborhood because Foodlion is allowing shoplifters to leave the store with carts full of meat, beer, wine and groceries Manager Scotty was heard telling his associate that she would be fired if she approached another shoplifter leaving the store with a cart full of groceries just let them go.Foodlion is bringing crime to our neighborhood.You can sit in the parking lot and see people running out the door with carts full of unbagged groceries.People will aproach you in the parking lots at nearby quick marts selling Foodlion meat for half price or less.The theft has gotten so out of hand at Sherron Rd. Durham Foodlion I don't feel safe shopping there any more.I think Wallmart has better prices because they practice theft prevention.

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7:34 pm EDT
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Food Lion do I really even work there

I am 16 years old and was eager to get my first job. I applied to ffodlion and that same day i got called to come in for an interview. The next day i went in for the interview and was hired on the spot, I was told i woould be called in to get my paper work filled out and my training hours worked out. So a whole week passed vy and a haddent gotten a call and I called. Everytime I called theough either no one was in or i was asked to call back. When I finally did get some one it wasnt even the person who hired me and i talked to her about coming buying my own uniform, she said once OI had my uniform to call back. so five days later when I did get my uniform and called back she said shell call to get me into work and get me in the system and put my hours in. after that call another week passed by and i had to call back my self, this time the woman that hired me answered and said that she hasnt even known that I have been spaeking with the other woman, and that there was some "MISCOMUNICATION", and that the woman that i was talking to didnt know that i was hired. Once this was all solved after A whole month in a half, and half of a summer is gone. I came in on the first day raedy to work and in my uniform, but i only stayed there for no longer than 30 minutes. In which I got my hours, which was only every other day and was 14 hours for 7 days. The first cople of days I was sent home early, and barley had any training by then. And all of the dropping me off thinking i woulnt have to be pick up for another 5 hours but having to turn right back aroungd is a killer on gas. This is still currently happening to me school starts on Augsut 18th and it isJuly 17th and I am just now REALLY starting to work there.

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1:02 am EDT
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Food Lion - improper handling of suspected shoplifting

My friend and I use power chairs and frequently go grocery shopping together. Oftentimes my friend does so by himself, while I often send my nurses to do so for me. On April 22, 2009, my friend was shopping at Food Lion. According to reports from employees at the store and from my friend, employees did not follow standard procedures when they suspected him...

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4:12 pm EST
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Food Lion - do I have a job

I was hired at Food Lion 3 months ago I still haven't went to work yet, I went to a interview I was told I had the job that she would call me I waited, a week later I called she said she got business I went in done some paper work on the computer got my employee number, she said she will call me, a week went by I called again, another asst. manager I could...

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Food Lion In-depth Review

Overall Rating: I would give Food Lion a solid 4 out of 5 stars.

Website Design and User Experience: The website design of Food Lion is clean and user-friendly. It is easy to navigate and find the products I need. The search function works well, and the layout is intuitive. I would rate the user experience as a 4 out of 5.

Product Variety and Quality: Food Lion offers a wide variety of products, ranging from fresh produce to pantry staples. The quality of their products is generally good, although there have been a few instances where I received items that were close to their expiration date. I would rate the product variety and quality as a 3.5 out of 5.

Pricing and Value for Money: Food Lion offers competitive prices and good value for money. They often have sales and promotions that help customers save even more. I would rate their pricing and value for money as a 4.5 out of 5.

Customer Service and Support: The customer service at Food Lion is generally good. The staff is friendly and helpful, and they are quick to resolve any issues or answer any questions. I would rate their customer service and support as a 4 out of 5.

Delivery and Shipping: Food Lion offers convenient delivery and shipping options. Their delivery service is reliable and the products arrive in good condition. I would rate their delivery and shipping as a 4 out of 5.

Return Policy and Refunds: Food Lion has a fair return policy. They accept returns within a reasonable timeframe and provide refunds promptly. I would rate their return policy and refunds as a 4 out of 5.

Loyalty Program and Rewards: Food Lion has a loyalty program that offers discounts and rewards to frequent shoppers. It is easy to sign up for and the rewards are worthwhile. I would rate their loyalty program and rewards as a 4 out of 5.

Community Involvement and Sustainability: Food Lion is actively involved in the community and supports various charitable initiatives. They also prioritize sustainability by implementing eco-friendly practices. I would rate their community involvement and sustainability as a 4.5 out of 5.

Accessibility and Inclusivity: Food Lion strives to be accessible and inclusive to all customers. Their stores are wheelchair accessible and they offer assistance to those with disabilities. I would rate their accessibility and inclusivity as a 4 out of 5.

Online Ordering and Pickup Options: Food Lion offers convenient online ordering and pickup options. The online ordering process is straightforward and the pickup is usually quick and efficient. I would rate their online ordering and pickup options as a 4 out of 5.

Mobile App Functionality: Food Lion's mobile app is user-friendly and offers a seamless shopping experience. It allows for easy browsing, ordering, and tracking of orders. I would rate their mobile app functionality as a 4 out of 5.

Special Offers and Promotions: Food Lion frequently offers special offers and promotions, such as BOGO deals and discounts on specific products. These promotions help customers save money and try new products. I would rate their special offers and promotions as a 4.5 out of 5.

Social Media Presence: Food Lion has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers and share useful content and promotions. I would rate their social media presence as a 4 out of 5.

Customer Reviews and Testimonials: Customer reviews and testimonials for Food Lion are generally positive. Customers appreciate the quality of the products and the friendly customer service. I would rate their customer reviews and testimonials as a 4 out of 5.

Competitor Comparison: Compared to its competitors, Food Lion offers competitive prices, a good variety of products, and excellent customer service. However, some competitors may have a larger selection or more upscale options. I would rate their competitor comparison as a 3.5 out of 5.

Pros and Cons:

  • Pros: Competitive prices, good variety of products, friendly customer service, convenient online ordering and pickup options, strong social media presence, active community involvement, and sustainability initiatives.
  • Cons: Occasional issues with product quality and expiration dates, limited upscale options compared to some competitors.

Conclusion and Recommendation: Overall, Food Lion is a reliable and affordable grocery store with a good variety of products and excellent customer service. I would recommend giving them a try for your grocery needs.

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Contact Food Lion customer service

Phone number

1800 210 9569

Website

www.foodlion.com

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