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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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Newest Burger King reviews & complaints

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M
10:06 pm EST

Burger King drive thru

I'm a very loyal customer at Burger King but 12/11 and 12/12 I had a bad experience on 12/11 the drive thru cashier wasn't very friendly and if I asked for anything she wouldn't respond to allow me to know she heard me are even say yes ma'am sure I have work in fast food restaurants and I know it can get a little overwhelming but I always make my customers feel wanted and appreciated and on 12/12 the cashier was very rude I don't push off my payment with force and attitude and I expect the same when receiving it back Thanks !

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pobarjenkins
Minneapolis, US
Dec 13, 2017 1:12 am EST
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Your complaint is a bit difficult to read due to your run-on sentences. That being said, what kind of resolution are you looking for?

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N
1:32 pm EST
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Burger King drive thru-wrong food

I went through the drive thru around 1:30pm today, ordered 2 double cheeseburgers. I paid for them and the person at the window repeated what I ordered as I got my meal, I drive 4 miles back to work to find out I got an order of onion rings, went back they laugh and pulled a bag out of trash, it was my order, they got 2 new burgers and free fries. Whoopee, should have been refunded and free meal for driving 8 miles and my time.
No real apology just like it was no big deal. This is not the first time either, think you would learn. I spent more on gas and time to make a point and get the right meal than Burger King did giving me the fries that cost them .10 cents. This is poor customer service.

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Update by NHcustomer
Dec 12, 2017 2:10 pm EST

I think you would make there next great employee because you do not understand customer service either. If I wanted fries I would have ordered them, They could had done several different things to correct this situation, but too put fries in bag with burgers and throw it on the counter and say here ya go!. Should have said can we offer you a free fries or drink, just not make the assumption that everyone wants fries. I didn't even eat them because I don't like there fries, so they meant nothing. As far as the rest of your comments I do not even need to go there. I am very successful business owner and I understand customer retention and service. Today's service was not.

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N
12:57 pm EST

Burger King price. service.

Was charged 10.18 for whoppers that are 2 for 6.00. I understand an extra charge for cheese but 4.00?

Also the lady who was at the speaker and window was very rude. Pushy. Impatient. Didn't finish our order because of her tone. I'm handicapped and cannot read menu so my driver reads menu to me and takes minute to order. It's like that everytime we go there. The order is wrong, they leave something out and we have to go back. We like the taste of the food, especially the roadhouse burgers and the farmhouse kings, but it's getting to be a hassle going there anymore.

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K
11:30 am EST
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Burger King service not expedited

Event at Burger King
260 State Hwy 29 S, Concord, NC 28027

11.56 am at the drive thru i ordered and asked what type of toys were available for kids meals, employee could not understand what was said, then i drive up to pay window and the lady tells me i dont know, takes a few min to find out. I could not get a receipt, because of machine failure?ordered 2 toys for my kids.
Got to pick up window and got the food and attendee wishes me a good day, closed the window, i did not get a drink yet that came with the meal...waitting and looking thrue the order...find out that only 1 toy is in the bag, asked the attendee where is my second toy? She responded with cold attitude, well you only ordered one! I was about to pull out my wallet and pay for second toy, window girl told me i had to drive arround to get it?
First off the order was put in wrong after i talked to the order person twice?
Second i was not provided with a receipt due to failure of equipment?
Third food order was not expedited properly.
I was told to drive arround again thru the drive thru to complete my order that initialy was not put in correctly?

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R
11:22 am EST
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Burger King service

did not enjoy my visit today. I went to the danville ky location and was pulled up due to holding on my nuggets which is fine. But the nuggets I received were cold. The worker that brought them to me was very nice which I appreciated. When I tried to do the survey with my receipt I couldn't because the survey code section was missing due to having only half of the receipt.

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J
11:44 pm EST

Burger King food, drinks, reciept

We got to this Burger King at 10:30. First, there were employees outside dancing and acting foolish. Two, when we got to the drive thru menu they had the automated system saying that they were closed when in actuality they weren't doing their jobs! Three, before ordering we were not greeted, one girl kept asking what kind of drink we wanted as we were still trying to explain what we wanted on our sandwich! I ordered a #2 with no tomatos or pickles with a sprite, a 10 piece nugget, medium fries, and A medium cherry float. When we got to the window we were not greeted at all and once my card was swiped we didn't receive a receipt. Another girl handed us our drinks and told us to pull up to the door but there was no one else in line which we didn't understand. Before we pulled up to the door as told, my boyfriend asked for buffalo sauce and the girl at the window turned her head while closing the window and said, " mmmhm!" We received our food five minutes after pulling up. Four, When we got home and as I was pulling out our food we were missing a medium fry I ordered and while being charged with a medium cherry float, I received a small one! My boyfriend kept trying to figure out what was wrong with his drink and as he took the top off there was a drink head in his cup. My boyfriend is now feeling sick and I want answers and solutions!

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pobarjenkins
Minneapolis, US
Dec 12, 2017 1:08 am EST
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Burger King is not directly affiliated with this site so they will likely not see your complaint here. You will need to contact them directly.

ComplaintsBoard
R
10:34 pm EST

Burger King drive through service

To be honest this is the worst service I have ever experienced. I pulled up at the drive through and placed my order upon driving to the window to pay I was asked to stop, still not sure why . After a few mins I was asked to pull up and I handed the cashier my coupon code and I was told that I should have mentioned it which I was not aware of. Then a manager was called where he told me that I should have mention it at the window . Then he proceeded to tell me to drive around the building and come back to the window so he can put in my order again while the other employee held on to my food, my phone and my card. Once I told him I was not doing that he then proceed to complete my order.Once I drove away not only was my order incorrect, my buns were hard as steel and my patties were burnt to a crisp. I am 35 years old and have been eating Burger King all my life and this is hands down the worst service I have ever experience. I am beyond disgusted by this and disappointed that Burger Kings Customer Service has plateaued to this level.

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pobarjenkins
Minneapolis, US
Dec 12, 2017 1:27 am EST
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Did you return to the location or call them directly for a replacement or refund for the incorrect order? In regards to the coupon, it's fairly commonly known that you should mention if you have one while ordering at any food service establishment.

ComplaintsBoard
M
9:43 pm EST

Burger King apple pie

I just purchased 10 items from burger king on 114th Dodge st Omaha Ne tonight, Dec 11th 2017. One being an apple pie. After getting home I opened and took a bite of the apple pie. It tasted off so I went to look for the expiration sticker that I have come a custom to seeing. Except there is no sticker. But there was resin leftover from where the sticker use to be. At this point I realized my gut was right about what I saw a few days ealier.
This is my 2nd complaint. Last Saturday Dec 9th 2017 I stopped and purchased a coke and small onion ring. While waiting for my food. I saw a female employee with long dark hair tear a sticker from a pie box. Rolled the piece of paper between her fingers and threw it away. Taking me back to a few years ago where I purchased food and an apple pie from another burger king. I opened the pie and found green mold spots on the top crust. I returned it to the store manager. She handed me another pie and asked me open it in front of her, to make sure it wasn't moldy. That was it.
These situations that, just myself in the last few days have experience is very concerning. I also work in customer service. I understand the importance of treating your customers with the truth and their well being the up most importance. Very disappointed customer.

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L
9:27 pm EST
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Burger King nasty staff and horrible sandwich

Good evening,

This afternoon (Monday December 11, 2017) around 12:30ish I went to grab lunch at the Burger King located on 14902 Puritas Ave, Cleveland, OH 44135. I did not have a good experience.

Very rude staff. I had to wait long for my food and when I got the BK Fish meal #14 that I ordered it looked terrible. My sandwich had nothing on it except a fish patty. No tartar sauce or lettuce.

Extremely disappointed.

[removed]

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G
4:56 pm EST

Burger King bbq bacon whopper & farmhouse burger

I had just purchased a $20 order from Burger King in edwardsville, pa. I ordered the BBQ bacon whopper and received it with NO BACON? And my sister got the farmhouse burger and it didn't even have the egg on it... we are just very dissatisfied because the most important parts of our burgers weren't even provided. We could've saved money and got the regular whopper if that's what we wanted? We are very upset with the customer service at this location. Also had to ask for sauce twice because it wasn't provided.

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pobarjenkins
Minneapolis, US
Dec 11, 2017 11:48 pm EST
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Did you try returning the food with your receipt back to the location of purchase? Or have you tried calling the restaurant to explain the situation?

ComplaintsBoard
V
9:25 pm EST

Burger King service at 100pm today

I went to newly remodeled burger king on side of freeway in corpus christi and placed my order and had 2 wait at least 25 minutes. After that i asked mgr to refund. She said ill take the food back. And refund u. I said give me my cold food and ill go. I think i should have got the food and money back. Manager needs replaced. She didnt even offer apology.

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Shaun R.
, US
Dec 10, 2017 11:43 pm EST

Why should you get the food for free?

ComplaintsBoard
S
5:41 pm EST

Burger King portions

It would be nice if when I paid for a large fry I received it. I have a picture but you do not have an attachment option so if you would like my email is [protected]@ymail.com
The size fry I got is a McDonald's kids fry. I have worked fast food in the past and I know it's not hard to read large and fill a container. Seriously not even half full. Two large Fry's I received might be equivalent to one med.

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Jeffga
, US
Dec 11, 2017 10:06 am EST
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This is what you ACTUALLY get when you order a whopper from the Fort Oglethorpe, GA Burger King. I've also order from several other locations and pretty much they all look the same, This is not the first time, it is actually the norm. Yes, Looks can and will be deceiving. Guess TV makes the Whopper look much bigger.

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C
5:01 pm EST

Burger King food and service

I've been to the Burger King here in Fort Mohave Arizona about 7 to 8 times and I'm a very patient person and have given them a chance over and over and over again just keep thinking that it was going to get better the service is had been terrible the food is always greasy and wilted lettuce prepared really super sloppy I'm a big fan growing up at Burger King and it is the worst thing I've ever tasted we make fun of it when we drive by calling at Burger King Chuck but it's sad I've had to send food back there 3 times and I just never do that I'm not a type of person to complain but this place is horrible and needs help really bad the food is been just terrible

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L
3:47 pm EST

Burger King customer service

Worst Burger King ever! Your employees at store number 9002,
(3951 New Covington Pike
Memphis, Tn 38128) do NOT care about a damn thing and it shows!
I usually enjoy praising a business that is exceptional ( like the McDonald's on Austin Peay close by here..perfection in every way!) But I'm sorry..just had to let you know that this store location seriously needs attention!

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D
2:49 pm EST

Burger King food

I ordered a 6 piece kids meal and 10 and onions rings the food was old and we got no sauce and no receipt and since they been open there never giving receipts...smh it's always something with this store...and also they ladies at the window kept handing out everything ordered 1 at a time and they also had poor customer service and dint know how to run a drive threw

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2:20 pm EST
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Burger King my whole order was wrong. very bad customer service experience

I live a hour away and stopped for lunch to bring home on Sunday 2 pm, December 10th 2017. I went inside of the establishment and the customer service experience I was given was the worst I've ever had. Very rude. The whole order was wrong and I asked twice if they had the correct order. I am very upset and will be going viral with this. I demand a refund or my correct meal. I am very frustrated and upset with your establishment. The picture below is supposed to be a whopper with no tomato or mayonnaise.

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7:51 am EST

Burger King order accuracy

I order the bacon and cheese whopper sandwich meal and changed the fries to onion rings and they forgot to give me the onion rings. We even had to sit outside and wait on our food. I tried calling for the past two days but it keeps saying all circuits are busy no matter what time I call. This is the east rome burger king in Rome, Ga 30161. 1313 Turner Mc Call Boulevard.

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R
1:05 am EST

Burger King horrible service, crappy product, consistency of ongoing issues.

Im sick and tired of showing up to this Burger King and ordering food paying full price getting home and finding out that I got empty burger ir in this case chiclen sandwiche. Is this a CON because i hace pictures and I live in the area. Is this a vircus because clearly the owner if the burger king does not care Vout their customers that they allow their employees to swubdle their customers. But its ok because i plan to make this very specific Burger King famous on social media. Because im sick and tired of paying full price for half of the product. I can only hope the owner takes me serious because I live 3 min away and im simply a patron tired of getting [censor] by this establishment.

Burger King #19680
3910 Trenton Road
Clarcksville, TN 37042

P.S . I ordered everything on the meal and made no changes. Why I was missing lettuce and whatever else comes is beyond me. And this is not the first time but im seriosely hoping its the last considering this is the 4th time ive beem screwed by this perticular Burger King.

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M
9:15 pm EST

Burger King all outside lighting

We would like to visit our local Burger King at night, but all of the outside lights are out. It is too dark to see anything in the parking lot. Burger King would have more customers if the would fix this lighting problem because a lot of people are scared to go there after dark.
When they first opened it was a well lit area but not any more.
Will you please fix this problem.
Thank you

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T
9:48 am EST

Burger King frappe & hash browns

Frappe was overly sweet to much Carmel syrup. My hasbrowns were cold I requested NEW ones, waited 5mins to receive same hasbrowns luke warm. I believe they were redipped in grease. I also wanted to participate in the survey but both recipts I was given were missing the top # which is the 1st # you need to do the survey.Coincidence I don't think so.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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