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1.2 204 Reviews

Food City Complaints Summary

8 Resolved
196 Unresolved
Our verdict: If considering services from Food City with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Food City reviews & complaints 204

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Newest Food City reviews & complaints

ComplaintsBoard
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5:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Food City harassment

I've been working at the Newport, TN Food City for 2 years. Since i started, I've been harassed and picked at by the head cashier named Cathy. She's made the job a nightmare for me. Last year she accused me of having my cell phone while on the clock (it was in my locker) and searched me for it in front of the customers and other employees. When i complained to the store manager about it, he said he would talk to her about it, which resulted in her cutting my hours from 15 down to 3 hours a week. Recently she sent me home 3 hrs early and threatened me with my job because I didn't tell her to have a good day when she came through my line on her lunch break. This woman is nothing but a bully and needs to be reprimanded in some way.

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Ahmaer
, US
Jun 07, 2018 4:23 pm EDT

Or maybe you need to quit your job until you are more mature?

ComplaintsBoard
I
1:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Food City rude cashier

While my daughter and I were shopping at our local Food City in Lebanon Virginia we were treated very badly by the cashier. We had decided to buy four candy bars so we could come home and make treats, while checking out my daughter was laying the candy bars on the counter and the cashier ripped them from her hands, my daugher is three years old, I would have maybe and I stress maybe have understood if there was other customers behind us but there was not. My daughter began to cry and the cashier never even gave us a glance, it took ever bone in my body to muster the strengh not to harm this lady. We paid for our candy and left, but I have filed a complaint with BBB and the main office for Food City. By the way her name is Margie! So, please be carefully while shopping at your Lebanon Food City.

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Jeannie bass
Red bank Tn, US
Jul 30, 2023 1:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ive had several experiences with an older cashier, named Jodi, I believe. She’s always rude keeps a hateful look on her face. I know shes hard of hearing, but she ignored me when I said heres my card, and held it up for her to Scan. Then she snapped at me, “ YOU GOTTA SAY SOMETHIN!” Yesterday was over the top! 7/29/23. The customer infront of me made some sort of political remark about the cost of things. Her response just floored me! She said “ Ive never cared a thing about that [censored]!” Referring to president Biden. She cant control what customers say but she can sure control her own tongue! An empathetic more neutral response would have sufficed, and swearing in front of customers has been a firing offense everywhere Ive ever worked. She must need the income working at her age, but that lady needs some training! If i have to go elsewhere to avoid her in the future I will! Lifes too short.

ComplaintsBoard
H
7:19 pm EDT
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Food City inappropriate grasping of cutomers wallet

While purchasing beer, I showed the cashier my drivers license which were in a plastic see through in my bill fold. I told her my birth date 11-25-46 which could be seen all but the 46. When I told her to release my wallet which she had grasped from my hand, she asked did I want to see a manager and I said yes. When he arrived, he began to explain the law in Tn which I already knew. He did not seem to understand the actual problem or give me time to explain it was the cashier grabbing my wallet which upset me. The young lady was totaly without tact and has much to learn about cutomer relations as she appeared to be somewhat hostile and lacking in social graces. I have shopped at this particular food city location for seven years but I am seriously debating ever going back.

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secret shopper10
Hopkinsville, US
Dec 13, 2010 3:17 pm EST

I am a customer and she is rude and sour to everyone...maybe that is how she got promoted - got her off the cashier line :)

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1:06 am EDT
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Food City - employee complaint

At Food City # 664 in Kingsport, Tennessee there is a woman by the name of Sue Selby who is the head cashier at this grocery store. This woman is the most vile, bitter, bullying person I have ever met so far. She treats her cashiers, baggers and front end managers like they are lower than the ground she walks on. I know because I have worked there for three...

Read full review of Food City and 21 comments
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+1 (800) 826-8451

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www.foodcity.com

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