Subject: Husky/Home Depot Powerwasher online
Last year my 1550 husky powerwasher would loose pressure.
This year it leaked water.
I called for assistance and tried to describe the part I needed.
I was told a part would be sent, but was given no confirmation information.
A week later I called to confirm the order. It was never confirmed.
Over 2 weeks later I get the part.
I again have to call the help line because I can not get the plastic part out of the Micro Switch chamber (which is the part that was broken and leaking, there was nothing actually wrong with the Manifold.) An hour later, you tell me that the Manifold should have the Microswitch attached. All I recieved was the Manifold with no Microswitch attached.
I call again to state that the part as you are describing it is not what I got.
You send another one, and again it is not as you describe, again it is the Manifold with no Microswitch attached.
I also discover you can not get the plastic part out of the Micro Switch chamber without breaking the chamber. (but that doesnt matter because according to you, you are sending a new one... not)
After about 10 phone calls, (about 1/2 that went unanswered because during your time of 8 am - 6 pm CST you do not always answer the phone) and several hours of wasted time, I threw my broken powerwasher, in pieces, in a box and took it back to Home Depot and told them to remedy the problem.
I would like to thank Tony for trying to help, he was nice.
Overall you are clueless, and generally not helpful. If you do not have the ability to help a frustrated customer, you are in the wrong career. One guy commented, "not very mechanical are you", well ###, I got the thing apart and figured out what the problem was and for a middle aged female I would say, that classifies me as mechanical. Also I did not realize that my one year warranty meant I had to repair it.
So thanks to you, I have wasted over a month just trying to get 1 stinking part for my under warranty power washer, only to receive the wrong parts and bad customer service. Get a clue, not all customers are idiots.