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Today mark my full month trying to get warranty repair on my Powerwasher PW1600H-CA (S/N: 08101704646M) that I purchased from Home Depot last June.
The unit starts having problem just on the second use. That's before the winter. Motor start but water on outlet is inconsistent with little or no pressurization. Nozzle and gun are checked and appeared normal without blockage. Inlet filter is checked and without blockage. Water flow pressure to the unit is normal and sufficient. And the motor seems to start and stop as normal.
It took 7 days with 4 emails to get a respond with a troubleshooting tip (try to use the powerwasher direct plug-in without any extension or with any other equipment) which I did and with no mention of how I can get the unit repair under warranty that I specifically requested.
So I email them on Mar 16, and with 6 repeated emails on requesting warranty service with absolutely no respond up till today (Apr 8). That's 23 days without a single reply. And that is even I got so frustrated that I indicated I will complain publicly.
So don't tell me to contact you at cservice AT fna-group.com or support AT fna-group.com like I read elsewhere on the web because I already did 11 times totally.
Consider yourself at a total lost if you are like me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased a PW 1850 US model in the spring of 2011 and after two months of use the pressure was low and I returned it for repair. It randomly was returned with no details on what was fixed and then I only used it a couple of times before putting it away for winter. The next spring I used it and the pressure dropped off again. When I called many times and e-mailed I finally got a response that the warranty had expired so they woul not help. Since they would not help me I finally opened the cover and noticed the electric motor rotor and brushes were broken. I have tried to call to find out what can be done but they never answer the phone. This is very poor customer service. Do not buy this product.
I am a Customer Service Representative at the Husky Power Washer Company. Please accept my apology for the issues you experienced with a part for your PW1600H-CA power washer.
Please contact us at [protected] or cservice@fna-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.
Thank you,
Husky Customer Service Team
Simple. This company just don't respond you. They don't even list their phone number on their site or manual.