Menu
Flynas Customer Service Phone, Email, Contacts

Flynas
reviews & complaints

www.flynas.com
www.flynas.com

Learn how the rating is calculated

1.0 65 Reviews

Flynas Complaints Summary

0 Resolved
65 Unresolved
Our verdict: Engaging with Flynas at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Flynas has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Flynas. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Flynas reviews & complaints 65

Sort by:

Newest Flynas reviews & complaints

ComplaintsBoard
R
7:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flynas credit for cancelled flight - ref n4tnyi

In reference to your message informing us that you cancelled the flight no XY584 [AUG 22] and as per our discussion over the phone, we want the full refund of the ticket.
Please find attached copy of the passport with info matching ticket info.
Please refund the full value of the return flight as per the breakdown in the original round trip ticket into the same Credit card used to purchase the ticket.
Please credit me on Samba bank Acc# SA6140000000001614567506
Randa A Orkubi

Read full review of Flynas
View 0 more photos
Hide full review
ComplaintsBoard
W
6:23 pm EDT

Flynas ticket cancellation and delay on refund

I have booked a flight on flynas website on June 04 with confirmation number : XY41TJ
after 1 month of the booking date they emailed me to let me know that my flight was canceled.
I have submitted a complaint and after a long conversation over the phone they decided to refund double the amount of the flight ticket as a compensation.
Even though, they told me their decision over the phone. they are not communicating it through email and they are not replying to my emails.

I have sent them a couple of emails with no reply so far. and they are still asking to email them a copy of the CC was used to buy the ticket, which is not a good procedure.
As per my bank, it's neither secure nor safe to share that info through emails. only account number or IBAN may be shared.

On the other hand - why should they ask to send them the CC details to refund ?
Instead they can just refund to the same card I used on their website to by the ticket.

Their emails are:
[protected]@flynas.com
[protected]@flynas.com

Read full review of Flynas
Hide full review
ComplaintsBoard
M
12:48 am EDT

Flynas bag/luggage issue

Asslamualikum,

Here is Muhammad Qadeer. I was travel with Flynas (XY73 & XY317) on 12th June-2018. My return flight (XY884) after 10 days where I have lost my bag 7 days. I spend my holidays without my things. my holidays was spoils due to bag issue with Flynas. Is there any Law to ask about this loss claim? see the attached my boarding pass and other reports. waiting your kind response or shall I go an other door to ask about my loss claim?

Muhammad Qadeer.
Contact # [protected]

Read full review of Flynas
View 0 more photos
Hide full review
ComplaintsBoard
A
7:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flynas forcibly charged fee of 490 aed for free baggage allowance

on 28may2018, while check-in my baggage at Dubai Airport, they charged fee for my free allowance baggage . I showed the ticket(Booking reference: Z77UXS) which clearly showing i am having free baggage allowance of 20kg+20kg for two tickets me and my wife . But the staff not allowed me and told to ask at Riyadh airport where you came now you have to pay for the baggage if you want to travel. i am travelling with family hence i dont want to argue with that unprofessional, unethical behavioured staff. Because of their force i paid the amount of 490AED .
On arriving Riyadh airport i made a complaint about this to Riyadh Airport Flynas Office and given the ticket and payment receipt copy to officer. he told we will get back.
No response till now, already today 3june2018, 7th day.
Also mailed this issue to [protected]@flynas.com & [protected]@flynas.com, no response
Through Facebook messenger i contacted, same response we will get back . Till now nobody is responding to this issue.
Please suggest how do i get my money back .
(That Staff dont even know the meaning of free baggage allowance and excess baggage)

Read full review of Flynas
View 0 more photos
Hide full review
ComplaintsBoard
E
1:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flynas flight delay (flightnas)

Hello,
I booked two tickets today from Riyadh to Medina and one flight was delayed due to weather changes.. Now I want to delay my tickets to tomorrow as the time of the new flight is not suitable for me. I tried to call the call center but no one asnwers.
I sent mail for you as well. I hope to contact me as soon as possible..
Eslam.[protected]@gmail.com
[protected]

Read full review of Flynas and 20 comments
Hide full review
20 comments
Add a comment
S
S
Siddharth Sawhney
Riyadh, SA
Jan 20, 2024 10:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Flight No.XY 1329 delayed by 8 hours and there is no compensation ? Booking Ref. FEL13X

I will miss my connecting train and a planned group holiday

S
S
Siddharth Sawhney
Riyadh, SA
Jan 11, 2024 11:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

Subject: Compensation Request for Delayed Flight XY-329

Dear flynas Customer Service,

I am writing to seek compensation for the significant delay of FLYNAS flight XY-329, PNR FEL13X, scheduled to depart from Riyadh (RUH) at 20:50 hrs, now rescheduled to 05:00 AM. The delay has disrupted my travel plans, and I request appropriate compensation due to the technical issues leading to this inconvenience.

Sincerely,

Mr. Siddharth Sawhney

M
M
mousa wahbeh
, US
Dec 25, 2023 8:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

my booking is U8LDGC actually i couldn't be in airport thats why i cxl my travel to amman from riyiad , but the returned ticket need 10 days to be why should i cxl it , i did not cxl it also i can adjust my booking ,but they told me from customer service NAS been cxl !

i'm looking to have my return ticket

M
M
Muhammed idharul hasan
, US
Nov 19, 2023 4:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Travel date : 07/11/2023

CCJ (7:25am) to RUH (10:00am) (XY - 328)

RUH (7:20pm) to MED (9:00pm) (XY- 97)

Baggage received date : 11/11/2023

For delaying our baggage for 4 days we had to buy clothes and diaper for daily use and also had to take taxi for taking baggage from airport for several times, so we need refund…

S
S
Seca Barredo
, US
Sep 03, 2023 8:37 am EDT

My luggage was left in dubai airport on july 30 2023 my flight # xy507

I realy need my bag please help me how to claim im now in Philippines and my bag is very important because my children need to use thier bags shoes

A
A
Alamin muhammad
Abuja, NG
Jul 31, 2023 10:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Assalamu alaikum

My baggage tag number was lost when my wallet was stolen today in mecca, how do i get a replacement?

N
N
N Saeed
, US
Jun 17, 2023 8:51 am EDT

1) Misbehavior by Check-in Staff at Riyadh A/P on May 31; he was angry & shouting at everyone.

2) Didn’t allow to take my laptop bag as carry-on bag on May 31.

3) Don't have separate counters for International & Domestic passengers at Dammam A/P.

H
H
Haseena Jansir
kozhikode, IN
May 14, 2023 5:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Coconut oil, coconut,smol onion,pickles , bag. Rice powder10 kg,banana, chips,

H
H
Hayssam Al Amine
, US
May 11, 2023 12:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On May 4, we flew on Flonase flight XY209 from Riyadh to Dubai. Now, I realize this is a low cost airline, but, even with low cost standards, the leg room is ridiculously small.

A painful flight all the way home.

View 0 more photos
S
S
Sada Danmusa
Abuja, NG
Jan 04, 2023 7:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

Good Afternoon Sir/Ma,

kindly assist me with my payment receipt for my Jeddah - Damman Ticket i bought at the Jeddah airport using my details below:

Name: Mohammed Sada Danmusa.

Date: 21 November 2022

Gate: A19A

Time: 06:10

Seat No. 8B

Flight No: XY 402.

KF2QTK BNST XBAG.

View 0 more photos
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Flynas customer service

Phone numbers

+966 112 171 800 +966 920 001 234 More phone numbers

Website

www.flynas.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Flynas?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Flynas Customer Service. Initial Flynas complaints should be directed to their team directly. You can find contact details for Flynas above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Flynas. Discuss the issues you have had with Flynas and work with their customer service team to find a resolution.