Flyglobespan / Poor service!
When you book fly globespan you virtually give them an open cheque, and frequently don't get what you booked on the web. A few years ago I had few complaints about them, but since their foray into the translantic market, they have not had their troubles to seek. Unfortunately, this has spilled over into their European operations. There is ample scope for expansion into the European/med markets, particularly x Edinburgh. "Stick to what your best at".
Some complainants say they can't contact the company, but I find that if you hassle their customer relations Dept. you will eventually get a patronizing reply. (used to be Mrs. Alison Munro). Any letters addressed to their "Gaffer", Mr. Dalrymple will go through Mrs. Munro's Dept. I have not even bothered to contact them about my present complaint, but simply sent it direct to the local Trading Standards Office. Globespan's standard reply, hiding behind their Terms & Conditions, states quite clearly, that they can make changes without prior notice. (For operational purposes). Not only are some of their prices becoming less competitive, but their unsocial hours of flights this year, has lost them 3 bookings from my family alone.
Last year, a Gent I know wrote & complained that 66.6% of his booked flights had been changed after booking/payment----blank cheque!!! He concluded his letter to Mr. Dalrymple saying " I trust that flyglobespan is not just yet another Edinburgh company run by the renowned Edinburgh Business Ethics. I leave you to draw your own conclusions!!!
I sincerely hope that their greed for profit never ever comprises safety.