Menu
FlyFar

FlyFar review: Refund 4

D
Author of the review
9:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi i booked a flight for 1 person not 2 so i called up and they rebooked me for 2 people and they said they would refund me the 1 ticket within a couple of days.

1st payment i made was on the 16th nov of $701.66 which was the mistake because i needed it for 2 people not one.

This was meant to be refunded.

The 2nd payment was $1455.84 on the 18th nov which is the new booking for 2 people which is correct

I sent an email on the 23rd to [protected]@flyfar.com.au explaining all this and i have had no response.

When will i be refunded my $701.66 ?

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

More FlyFar reviews & complaints

FlyFar - Beware and avoid! 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
FlyFar - Airline tickets 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
FlyFar - travel agent 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
4 comments
Z
Z
Zoelwill
, GB
Jul 03, 2018 12:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please check an urgent matter regarding a refund. You have taken our money and not paid Indigo hence we paid twice for the ticket! Email sent from Harriet O’Brien and Zoe Williams

J
J
joshaa
, US
Jan 19, 2017 5:33 am EST

you guys suck when it comes to customer service. you are a shame

Z
Z
Zoelwill
, GB
Jul 03, 2018 12:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of joshaa

Agree! We have been ignored for weeks and are owed over $400

FNSupport
FNSupport
Oakville, CA
Nov 28, 2016 1:35 pm EST

Hello Donna,
Thank you for the message. We've only had one email from you on 28 November to which our agent has replied today.
We require more information in order to assist you.
Thank You
FlyFar Team

Learn how the rating is calculated

Write a review File a complaint

FlyFar contacts

Phone number
Website
www.flyfar.ca
Category