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1.2 515 Reviews

FlyDubai Complaints Summary

26 Resolved
488 Unresolved
Our verdict: If considering services from FlyDubai with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FlyDubai reviews & complaints 515

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1:12 am EST

FlyDubai flight delayed

My Name is simranjit Kaye. My flight was scheduled at 9:50am but it was delayed at 1:00pm dated 8/1/2018
Flight no. FZ432...
No refreshment was given. There was no announcement for any refreshment either. Poor management... And wasted my precious time. I will never travel from it ever again.even my boarding pass says that I have to board from gate 12A but the airport information board displayed 14A. I am really annoyed.

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10:39 am EST

FlyDubai theft of luggage

some one has stolen my brother's luggage and mobile from his bag while it was locked during flight. his flight No was FZ-832 jeddah to dubai andFZ-325 from jeddah to Multan. booking reference was VMQTMZ and payment ref: [protected]. traveling days 28 dec and 29 dec. Named Mr Muhammad Mumtaz, please help us in this matter. other wise we will think that some one inside your company is involved. hopefully you will take it positively. for contact please call +92 [protected]

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1:50 pm EST
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FlyDubai baggage offload

Hello
We are traveling from Karachi Pakistan to Dubai and Dubai to Baghdad on 25 12 2017
Flight no fz334 Karachi Dubai
Flight no fz211 Dubai Baghdad
Our luggage is no recived almost 80 baggage
Can u tell me what this going on your staff said due to overwait luggage is off load
If ur staff tell us minimum we pick our medicines that's not fair I sou ur airline if my luggage not recived today
Regards Ali sheikh
Email [protected]@gmail.com
What's app no [protected]

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10:33 am EST
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FlyDubai delayed flight without notice and compensation

I had a flight in flu dubai last night december 24, 2017, boarding in muscat oman to dubai supposedly at 17:05 and arriving in dubai at 18:10. However i got a really bad experience, as we departed from oman at 22:53 already and we landed dubai at 12:30. Worst ever experience as the crew at the airport doesn't care about what we feel. I am already at the airport at 14:00 as i don't want to miss my flight. I've waited for 9 hours and when i ask for an in charged or a manager to complain, the crew just answer me that they are not available anymore and just log a complain on the site. (wow) how can i have necessary and quick action if i will log a complain on the site? i've miss my appointments because of the delay and their is no compensation given on the delay. What a worst experience in fly dubai.

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2:00 am EST
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FlyDubai missing baggage

I have traveled with your esteemed Air line on 14th November 2017 from
Karachi to Madina via Dubai.

On arrival at Madina one black bag/suitcase not delivered to me.
Nobody entertained me for lodging complaint about lost bag. After
hectic efforts I have succeeded to lodged complaint and got File
Reference # FZ 12340. Please note that the whole process would take 2
to 3 hours at Madina Airport.

I was very disturb and in a very serious tension because of with out
clothing and my medicine as a heart patient. I had a two trip of Air
Port from Hotel for inquiring the lost bag because nobody can attend
on phone / language problem.

Now I want some Compensation from your Air line about my tense 2 days.
Eagerly waiting your positive response immediately other wise I can
exercise Legal Notice of USD 10, 000/ compensation for tension /
disturbance I have received during stay at Madina.

Thanks & regards

Syed Najam uz Zafar
Karachi

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4:46 am EST

FlyDubai unethical behavior

Refer PNR- 4F5LKG, , E-Ticket [protected], passenger now wants to change the date as MCT-DAC 25AJN and Return 21APR but DAC-DXB April no schedule, now this pax wants either change the ticket or give them full refund, but Fly Dubai is asking passenger to pay Omani Riyal 80.000 as cancellation charges if they want to refund ( passenger unable to rebook due to Fly Dubai not published any schedule but they are asking passenger to pay for Airlines mistake

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5:37 am EST
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FlyDubai baggage not delivered

I have traveled with your esteemed Air line on 14th November 2017 from Karachi to Madina via Dubai.

On arrival at Madina one black bag/suitcase not delivered to me. Nobody entertained me for lodging complaint about lost bag. After hectic efforts I have succeeded to lodged complaint and got File Reference # FZ 12340. Please note that the whole process would take 2 to 3 hours at Madina Airport.

I was very disturb and in a very serious tension because of with out clothing and my medicine as a heart patient. I had a two trip of Air Port from Hotel for inquiring the lost bag because nobody can attend on phone / language problem.

Now I want some Compensation from your Air line about my tense 2 days.
Eagerly waiting your positive response immediately other wise I can exercise Legal Notice of USD 10, 000/ compensation for tension / disturbance I have received during stay at Madina.

Thanks & regards

Syed Najam uz Zafar
Karachi

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12:12 am EST
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FlyDubai flydubai

I had purchased 2 tickets from there online portal on 24th Nov 2017 (Friday) . 2 passengers coming from Karachi Dubai Karachi. One ticket they acknowledged and sent the confirmation. The second one they cannot track the payment. Although the money was deducted and reflects on my Enbd statement they still cannot find it. Enbd said its been decucted from their account and sent already. Its the 4th day today and when i call their customer service all they can say is that we will escalate the matter and there is nothing more that they can do. After begging to speak to a supervisor yesterday he called me and said that by morning it will be sorted. Today morning its the same story. The flight is tomorrow and still we have to go and do the OK TO BOARD.

The tickets are more expensive now and they advised me to wait.

Isnt there anyone who can sort this matter out. Its been 96hrs and still they cant find the payment

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12:47 am EST

FlyDubai flight delays and unprofessional staff behaviour

To whom it may concern,

My friends and I were travelling back home on the 03rd of November after the Arbaeen walk in Karbala from Najaf Intl Airport to Dubai Intl Airport via FlyDubai - flight number FZ- 8228 which was scheduled to leave at 13:15 however it got delayed by 08 hours initially hours and we had to spend most of our day confused in the airport as the airline staff were very vague and unhelpful regarding the rescheduled flight times. One person in our group was injured and was in a wheelchair yet we did not receive any assistance from the airline staff. We were promised a lunch meal and it was not given to us due to which we had to spend our own money to leave the airport and go back to our accommodation in the city for proper food and rest. When we came back in the evening at 6:00PM we were again told that the flight was delayed until midnight. We were extremely tired and disappointed at this point which is why I would like to be compensated for all our expenses that arose due to the delay and for the meals that we were promised but had not gotten.

Moreover, when we approached the person at the check-in counter Mr. Yasir, he promised us that all our baggage would be loaded into the flight however when we started checking in Mr Yasir was no longer on the shift and the other person refused to help us even though we mentioned that we had already been promised help.

I hope that you will take this matter into consideration and ensure that such issues do not arise in the future.

Sincerely
Fatema Shiraz

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11:52 pm EST
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FlyDubai bad behavior - crew

I was traveling to Jeddah from Dubai on 10 Nov'17 with my wife. We had a seat together and at the end shuffled our seats and made us separate. I sope to the crew about this and he refused to help and instead starter shouting at us. This was my worst experience ever in a Flight. His name was Mohamed and from Egypt I believe.
He threatened to offload me. Why would Flydubai ever recruit such people. This was pitty and I would never prefer neither recommend Flydubai to anyone.

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5:15 am EST
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FlyDubai inflight service

I want to share my poor experience with crew named Maria and Elena from flight FZ978 from Min Vody to Dubai on 11/ 11/2017. Both displayed full disrespect, unprofessional behavior, were totally rude, arrogant, sarcastic. It's a disaster image of your company. I love fly dubai and I use it often. But after that flight I was absolutely disappointed and disgusted by the horrible behavior of Maria, and even worse the purser named Elena from Romania. Purser must be a person who is the row model and highly knowledgeable, educated or at least has common sense and be able to solve issue not to make it bigger and uglier!

I was resting trying to sleep when Maria approached my neighbors sitting in A and B seats, my sit was C. Maria was leaning on the back of the seat in front of me and waving her elbows in front of my face almost touching it. I was very aware of her actions as I had only just had rhinoplasty two days earlier and was being protective of my face. She made me feel very uncomfortable and not paying attention or trying to bother herself to show care that she tries to keep a distance. I asked her if she can be careful, where she exclaimed at me that " how difficult to please everyone" and making the face grimace like I was bothering her and have no right to sit on my place. I was totally shocked! instead of receiving apologies and nice smile, I received full disrespect and negligence . I asked her name for my feedback and she came back after 2 Min talking in hysterical voice that she will give me the email address where I can share my complaint. I answered that It's ok, I know where to find it. Here I guess she understood that she made a mistake and again no apologies... she came back again after 1 Min with piece of tissue and written email address. I repeated again that I didn't ask for it and I just want her to leave me alone. After 5 Min Maria started shouting while standing in the corridor asking help of another crew member to serve the order for my neighbors and Supervisor Elena brought the order for my neighbors . Then on purpose, she started to theatrically wave her hand right in my face, even closer than Maria did, with a sarcastic smile on her face. It was obvious that she was trying to let me down and make me even more uncomfortable. She start talking in Italian to my russian neighbors... no comments, no sense in this behavior, only if she tried to look smart or pretend she doesn't speak English ... stretching time and asking them some questions which they couldn't understand since they don't speak Italian and continue waiving her hand in front of my face . Her body language is absolutely unprofessional and inappropriate. Another crew member Ramzi came across at least trying to understand the situation. He was the only one who tried to be nice and apologized. Later he offered coffee/tea to me. Where purser Elena was standing without any effort to apologies neither for her staff behavior nor hers. Both of them create horrible experience of the flight and the image of the Fly Dubai. They definitely need extra course of hospitality. They don't deserve to have a job with Fly Dubai.

P.s. Grooming is disaster, especially purser Elena, messy hair, vulgar make up. Maria uniform is not ironed. Regards Elena Davydova

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Mged
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Jan 21, 2018 5:30 am EST

MG4ED :)

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1:07 am EST

FlyDubai miscommientments of multan pakistan sales team

Good day,
we are agent of fly dubai since two years, sir the issue is that we apply umrah group for 30 pax on 7th november 2017 for sector mux-med-mux.Sales team reply us that we can offer group in 30 nov 2017 for 30 pax.We reply sales team that we are agreed to this group and you can proceed for further process.After two days when no reply came from sales team we send mail to sales team, the sales team replied that seats are not available in the requested dates.

1-my complaint is that when you dont have seats in the requested date then why you offer group fare and dates
2-if you cant offer group then why are you doing miscommitments with travel agent.
3-why your multan sale team are not cooperating with travel agent

now i am requesting fly dubai team please give group in my requested dates, because of your miscommitments we are disgracing in market.

Best regards,
sheikh zubair shaukat
director
haji imam din travels, main road khanqah sharif, bahawalpur
[protected]-[protected]

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6:45 am EDT
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FlyDubai refund ticket

Am Khalid Habib, Emirati from Dubai I travelled to Bahrain for 1 day on 4th oct 17 and return was on next day . I booked through an agency which is nadalshiba travel & tourism LLC . Due to a family emergency I couldn't come back to Dubai on my return flight and chatched for the earliest airline and came to Dubai earlier. I followed up several time with the agency and called the call centre to claim my one way airticket fees no coperation and the call centre advised to write and email . My contact number is [protected] . Hope to hear From u at the earliest.

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2:57 pm EDT

FlyDubai rude flight crew member (flight no. 864) from dammam to dubai

My name is Jafar Alhamdan,

In Wednesday, 25/7/2017, 16:45 Dammam Time. Delayed Flight No.FY846. An old Saudi man asked one of the crew member to use the toilet while the plan is being prepared for take off. The old Saudi man kept asking to use the toilet in Arabic language and said I have diabetes disease and he can't speak english and keep saying " No english, no english" for the member crew. The member crew insulted him by asking him, do you speak Russian?!The Saudi old man didn't understand that and looked at me in order to explain something for the crew member. I translated what is he need and why he needs to use the toilet. The member crew opened for him the toilet door and he muttered in Arabic language! After a while, this member crew showed that he speaks Arabic!. At that time I've been shocked and said for the him" you must be more respectful with who older than you not to underestimate or mock and Why you did not explain for the old Saudi man that", He said " What is wrong with you?", I said " Don't talk with me is better for you because we are almost to take off please".

Then, I think he called the Captain directly, I don't know what did he say for him. unfortunately the Captain did not come back to me or even sent one of the head of flight attendants to inquire or to talk, It seems captain decision has been taken already to talk with security and go back from taxi!

I did not rise my voice front of anyone when the airport security came to take me such as a guilty guy! It was embarrassing for me I was polite and respect the captain as he was talking with security once I were out of plan I did not rise my voice never front of him as he is our leader right now but his decision has been taken to prevent me to complete my flight to Dubai. I was fully upset from inside but I kept my self in calmness.

Why the captain did not send a head of the flight attendants to investigate!? Where is the professionalism!?

All security people in King Fahd Airport stand with me but they said this is a Captain decision. And I respect that and them in order to avoid more delay.

I am a frequent flyer No. [protected] with flydubai and I like it, but this was made me really unsatisfied.

I want to submit a complain on the Captain and on a member crew"I think he is a Tunisian guy".

Un, Unfortunately to have such as the member crew in Flydubai fleet.

Jafar Alhamdan
[protected]

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1:35 pm EDT

FlyDubai service

Quite often I fly with FlyDubai and as usually I'm happy with their service (especially Call center, always helpful and professional), except my last flight from Dubai to Kiev on 20th of Oct flight #FZ 727. The flight attendant Hola was quite rude, unpolite, with very bad attitude. She was abusive to passengers who don't speak English well. The way how she works looks that she doesn't like her job and like she comes not to work, but just to spend her time. She was pushing with her [censor] all passengers. I understand that there's not much space between seats, but still it's possible to manege... Kindly provide her with extra customer service training, maybe after she will learn atleast how to smile and say "sorry". Thank you

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2:36 am EDT
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FlyDubai i'm complain about for loss my violet in flight fz712

Hello sir

My name is muhammad mustaqeem
Passport number: : at0871553

Last friday i'm traveling flight fz712 tbilisi (georgia) to dubai and i'm drop my violet on my seat and I forget that. After 3 hours I was go to dubai to lahore so that's y. Plz find my violet and recover me.
My contact number: +[protected]
+[protected]

Plz reply me very soon

Thanks

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9:44 am EDT

FlyDubai damaged luggage

Attention of fly dubai
Reference number EVNFZ10570
This is to notify that we were flying from dxb to Yerevan on October 14 flight number FZ715
And one of our luggage was dananfed due to unprofessional service given by fly Dubai.
This is the second time we have had really horrible experiences with fly dubai.
We are very disappointed that our luggage was crushed on the corner.
You are herby requested to refund the amount paid for the luggage as the cost is 200 US dollars.
Your immediate attention is required before I report this incident to higher authorities.
You may contact me on my email.

Melanie Mendikyan

DUBAI OFFICE ABU DHABI OFFICE
P.O. Box 215880, Dubai, U.A.E. AL KHALIDYA, ROTANA MALL
Mob : [protected] PO BOX 42882
Tel: [protected] Tel :[protected]
Fax: [protected] Fax :[protected]
Email: [protected]@alriyamiadvocates.com
www.alriyamiadvocates.com

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5:44 am EDT
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FlyDubai ticket rebooking fees.

My mom and two more people were flying from Mineralnye Vody to Dubai and got delaid by customs so they had to miss the flight that night. The tickets were booked by an agency and when they approached the Fly Dubai desk at the airport and were refused any help rebooking the flight. We had to rebook the flights for the following week and also pay the penalty fee for changing the date. The penalty fee amount and the date change exceeded the amount we paid for the tickets! I ended up paying 7, 000 dhs for 2 tickets from Mineralnye Vody to Dubai! This isn't the first experience that is horrible with this airline that we had in a past. We just don't have any choice as this is the only flight in the area.

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10:39 am EDT
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FlyDubai a flight

To Whom it may concern,

Following our recent flight from Tbilisi we felt it impossible not to complain as the experience just kept going for bad to worse.

Here are the issues we have with the flight and Fly Dubai

1) Excess baggage - An additional 20 kgs was booked for our flight and thought this would cover both legs of our journey but discovered when we checked in for the return flight that we were not covered for our suitcase.
We had to pay and additional $123 as we had 16 kg to return to the UAE with.Common sense tells me if I am taking 20kgs away with me I will be bringing it back. At no point when I was booking was I prompted or told that I had to pay this for both flights, if i had been told I would have paid it as it was only around 100 AED
To add to this when I went to pay the excess i was told this is the most common complaint / misunderstanding the company has. This infuriated me as this implies that you are happy to allow customer to continue to make this mistake and take their hard earned money every time. Something needs to be done about your online booking and it has to be made clear to customers how this works

2) Flight delay - Around 30 minutes after boarding the plane we were told we were being delayed due to 3 passengers who had not cleared security. Around 30 minutes later 16 new passengers turned up and it was an utter shambles. The flight crew had no idea what was going on and took 20 minutes at least to seat the additional passengers. I can only assume that these customers had booked last minute so Fly Dubai were happy to delay the flight and upset the customers on board soi they could get as much income from the flight as possible.

3) Additional fuel - Once the additional customers were on the flight we were then informed that the flight would be further delayed as extra fuel was needed to cover the extra payload. This i found ridiculous as the crew must have know when the flight was being filled that there would be a need for extra fuel so why wait until the customers were on the flight, add the fuel as they are loading.

4) Inflight refreshment - Finally the flight took off and refreshments were being served this cause a number of issues. aAisles were blocked so it was talking too much time to get to and from the wash rooms. Once the refreshment cart made it to me (in the middle of the plane) there were no sandwiches or wraps left so I could not eat what I wanted. Also having been delayed for 90 minute it then took a further 90 minutes to be served refreshments of which there were none for my preference. We weren't even offered free water to compensate for the delays.

5) Flight attendants - Eventually we decided to take picture of the situation to demonstrate the issue as we were going to complain. These pictures were not of any particular individuals just of the chaos that we were having to endure. One member of staff became offended by this and start to raise her voice and became aggressive towards the customers. This was not a professional reaction and was not the way customers should be treated especially when we were not being rude or abusive in any way.
When asking the previously mentioned member of staff her name she immediately threatened us with the police as it is the law in Dubai not to take peoples photos without their consent. This may be true but again this is not the way to deal with the situation. Flight crews job is to keep the passengers happy and make us feel at ease at all times. This threat of police action made and the attitude of the flight attendant made my girlfriend very anxious and she was physically shaking. Not the way a passenger should be made to feel by members of the crew.
We also asked another member of crew his colleagues name and he told us he did not know, I find this hard to believe as they are work colleagues. Are they meant to wear name badges, if so they were breaking company policy by not wearing them. The lady in question told us her name was Susanna

This experience has completely tarnished the trip as we had such an amazing time in the beautiful country of Georgia. Such a beautiful country with warm friendly people completely ruined by the treatment we received from what we thought was Dubai's reputable budget airline. I am sure their tourist board will be as disappointed as we were that this has ruined our trip.

We were not the only dissatisfied customers and the passengers around us insisted on giving their details as they will be complaining and confirming what we have said as well as adding their own details of poor service.

There names are as follows and they are cc'd on this mail.

Amel Shire - [protected] seat 24D
Svetlana Savchenko - [protected] seat 24E
Anna Kernishnuik - Seat 23D
Tahani- [protected] seat 24A
Anadil - [protected] seat 24B
Amani - [protected] - seat 24C

I expect this complaint to be fully investigated and we need to be compensated for all of the issues we faced.

Regards

Richard Sanders
Regional Sales Director

T: +[protected]
M: +[protected]

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10:43 am EDT

FlyDubai baggage lost

My name is noura sarkissian have traveled from dubai to armenia flight number fz715 on 13/10/2017 and you have not sent with me my laguage i was waiting at the bagages pick up place for 1 hour and i didnt get my laguage it was your mistake you forgot to send my laguage and you send it the next day at evening so i was almost 2 days with same clothes and had nothing you ruened my vacation and then you called you said the lagauge is arrived in airport and i hve to go and pick it up myself which is i had to pay to taxi to go and take it and it was your mistake you should provide drop off the laguage to my hotel. BUt your customer service was bad you didnt care even to make it up to your customer so bad experience with you flydubai

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