FlyDubai review: service

Dear sir

It is requested that i have a flydubai ticketing id from
karachi agency name: noor e munir air travels khi iata: 273noore
My agency is located in dera ghazi khan
The reason of this email is that i tried to get facilitation from multan pakistan due to fly dubai office located near to my office but the multan office employee are not professional they even not reply the mail if we send deposit slip for balance they reply us the next day after 3 to 4 reminder if we request for group they reply after 3 to 4 days after 4 to 5 reminder.they never tried to corporate with customer .
But after sending this mail to mr khurrum salar on khurram.[protected]@flydubai.com no response from any of your employee even i send this mail to mr khurrum salar he never reply me .could you please tell me the person in fly dubai who is professional in your team or fly dubai has no need of business
Would it be possible for you to solve my problem .