FlyDubai review: never book tickets in flydubai 61

I do not recommend this airline. If it were the only way for me to travel anywhere, I WOULD RATHER WALK.
They are plain crooks.
Their customer service is full of liars! Their employees at the airport are the rudest ever. They denied access to the flight to myself and 40 other people on the pretext that "it clearly said on the website that this flight is only for Umra visa holders". The guy also admitted that the day before "72 other people were in the same situation". How can 112 people miss something that is "clearly written on the website" especially since we bought our tickets 3 weeks prior to the flight? I wonder...
Additionally, i spent a total of more than 1 hour on the phone, being tossed around by their customer service, which had confirmed that I was rebooked on the very next flight to Dubai. They promised to call to reconfirm. After not hearing from them, I called close to 15 times...No getting through...
Next day, i had the chance of travelling on another carrier and wanted to know if my rebooking was reconfirmed on flydubai prior to buying an expensive last-minute ticket on another carrier, and also to make sure I would get a refund if flydubai could not confirm my rebooking...No clear answer. Result: I missed the other carrier as well! Now, the meetings for which i was supposed to be in Dubai TODAY are out of the window!
This Company cares less about customers. I WOULD ADVISE ALL TO STAY AWAY FROM THESE CROOKS!

I booked on fly-Dubai a 3 weeks ago from Bahrain to Dubai, then I canceled my booking and then the big surprise. I noticed that they don't refund the ticket cost minus whatever amount they fix, but they Just game a voucher code. I called them, and I learned that that code can be used for future flights with them. I did not check the amount refunded in the voucher, but, it was one eighth of the amount displayed in the web page displayed at the End of cancellation. Any way, once back to Bahrain we had the big surprise, our baggage are not registered, though it's mentioned just once for our flight Bahrain-Dubai only, and we had to pay almost 100$ for our baggage. Back to their website, there is no information or any link related to baggage on the return ticket. Which mean, customers have to be aware of paying their baggage fees otherwise they have to pay it during check IN.
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What flyDubai is doing is really harming the company if we can call this a company, I swear I will never fly with them again.

Fly Dubai online system issued me a ticket, i printed this ticket and sys says pay later.
I went to airport (Doha to fly to Dubai) and the staff their said this ticket is not paid and you cant fly. But it was not my fault that system issued me a ticket and failed to receive my payment, so I offered to pay right there, the staff says no chance we accept payment here.
I asked if I can talk to someone in charge but of course there was none to help and they kept me waiting from 1am till 2:30am to give me this reply.
It was horrible experience . Never again flyDubai.

I flew with my 3years old daughter from DOH-DXB-BEY with a return ticket Unfortunately, we reached DXB at 17:30 and we never boarded on the flight to BEirut. It was Gate 2, with no signs of what time the boarding will start knowing that the flight should be at 18:45. After waiting and waiting, we asked the information desk because there was no one on the check in desk, the lady there said, the flight is about to leave. why you are still here? the boarding already happen. I answered, i am here waiting since 17:30, i didn't see any display saying the plane is boardind, nor any voice annoucement, how come u boarded. At what time? There was no answer.
It ended up by returning back to DOHA same day. this happened on the 7th of November 2011. today it is the 12th of November, still no answer from flydubai and no refund for the ticket.

Please inform what to to find a solution.

Yes Flydubai is the worst airline i ever used
i booked a ticket to Beirut last summer and for some reason i canceled the reservation
they sent me a voucher code that i could use it with in one year
but the problem that this voucher should be used by just me !
they didn't accept to refund the amount
i asked to change the name on the voucher so my wife could use it
but they refuse !
i don't know why but they took the booking cancellation charge so after that i should have the right to use the rest of the amount to book a ticket for any body not just me

All of u can complain to Emirates embassy in your countries also to IATA.
http://www.iata.org/Pages/default.aspx
follow up your cases do not leave them at all ply with others. We have to stop them.

way how been treated in front before boarding the flight by supervisor in beirut .I, have been missed treated very very badly by the supervisor ( Omer)where been asked to stand on line where there was no line and the 3 stuff was free to give me my boarding card he push me and refused to let me be serived and forse me to take my bag away or i, will not be alowed to board the flight he also told that he is not here to service people like me .i, told him you are the representative of fly dubai and we have never seen this before with fly dubai this type of attitude by costumer services supervisor, am requelar traviler for business with fly dubai .please note this happen infort of person whose was travilling with me .i, believe fly dubai deserves better customers services and better polit stuff . am here asking for apology from the same supervisor my flight details as under ; flight no fz 160 date 14 sept 2011 seat no. D 12 coming from Beirut

Yes...! it is true Fly Dubai is the worst air line. I was traveling from Dubai to Karachi, I booked 6 seats, my self, my four family members and one for my mother she is disable, we suffer lot while check-in they were extremely lazy we reached at airport before 3 hours in morning and departure time was (2011-Aug-25 Th) 8:15 AM at 11th hour we on-board around 8:10 AM. Secondly I reserved seats (online) together in two rows they shuffle our sets throughout the plane. It was my first time travel with Fly Dubai. Now I decided to never travel with this airline.

Fly dubai is the worst air line ever you could ever think to book your ticket with ! I booked my round trip ticket with them once with baguage allowance and all of sudden while i'm checkin in at the air port counter the on my return trip i've been informed that i don have baguage allowance and I WAS VERY SURE ABOUT WHAT I BOOKED but not body listened to me and I ended up paying about 500.00 USD to have my stuff shipped and now I've been fighting with them for long to get my money back, but it seems to be useless! I decieded not to fly with them ever again my entire life !

مرحبا بعد التحيه
يرجى العلم بانه تم الحجز عن طريق طيرانكم وواجهتنيمشكله ان الموظف اضطرني الي دفع مبلغ 100دينار كويتي بسبب عدم الدقه والي الانهناك خطا كبير يرجى مراجعه بيانات الرحله
رمز الدفع2939519
رمز الدفع2939496
يرجى الرد باسرع وقت ممكن والا سنضطر اسفين اللجوء الي القضاء
وشكرا

i totally agree with all thats been said above. they processed my creditcard without confirming with me first, and i tried to call them, no reply, send them an email nothing! and when i finally got to them, they refused to give me a refund, and they want to deduct a cancellation fee and they didnt even send me the refund vouchers! its been 4 months now! and i contacted my bank to help me get my money, and they r giving the bank hell!
i will keep on trying till i get my money from these thieves but i believe we all should do something, this company shouldnt fly planes in the air! they should be shut down.

i think we should write a grouped complain and find a supervisor their, or find an agency that supervises flydubai and we should make our voice heard! i know that they are managed by Dubai Aviation Corporation.
this is my email: menna82@gmail.com

All should need to learn their responsibilities

I fully endorse all above complaints, and I'm disgusted with Fly Dubai. My wife and daughter were booked by Flt 434 from Lucknow (India) to Dubai early this morning (02:55 hrs). The incoming flight arrived 4 hours late, and the crew weren't willing to fly back ! And there was no prior announcements, passengers were asked to go for security check (so that they could not leave the airport). The Manager was inaccessible for hours, and gave incorrect information all the way. I called Fly Dubai (in Dubai) this morning and could not get any concrete reply, except the fact that the flight was expected to be delayed by about 12-14 hours. I asked them to forward my message to their complaint cell - they called me after another 3 hours to say that the flight had landed in Dubai on time ! Is this a joke played on the customers ? Complaint was filed by about 70 passengers at Lucknow, as they were stranded for more than 10 hours at the airport (30 kms from the city) without being allowed to move out ! After angry outbursts from passengers, the Manager at Lucknow airport arranged for accomodation, with still no definite departure time, at the time of writing this. This is a real PITY ! When I told them their information was inaccurate, they were helpless and asked me to contact Dubai airport.
Even last year, when Fly Dubai advertised their services to Lucknow, I bought tickets much in advance, only to be informed a week prior to flying that the service could not be started as they hadn't received permission to fly ! I had to make alternate arrangements at a much higher cost with another airline (due to peak season and last minute bookings). Then they offered us free tickets for certain destinations (Lebanon/Syria) where we have no reasons to fly to.
We do not use FlyDubai much due to their limited service, but already this has happened twice with us within a year. So, if you are flying with a time schedule to keep to - or unless you enjoy being stranded for 10-12 hours at some airport with no facilities - PLEASE do not use Fly Dubai.
kalyan1959@gmail.com

Please read the below true story of how Fly Dubai treated me and my familly very badly, and how they have stolen my hard earned money :-
In the Name of Allah, the Most Merciful, the Most Kind.

On 13.09.2010, I reserved a ticket (with familly) on the internet to travel to Dubai on the 20.09.2010 (Sunday). I paid cash at the UAE Exchange in Amman (Mecca Mall). I even have the Bill Payment which clearly mentions the Flight Reservtion No. On the 20.09.2010 (Sunday) I went to Alia Airport in Amman-Jordan, and the guy at the Passport Control told me that my name & Familly are not on the PNL (Passenger Name List) and that I can not fly on this plane. I got really angry and showed him the flight reservation Fly Dubai sent me on my Email, and the Bill Payment. He told me that the problem is from Fly Dubai themselves, that they seem to have cancelled your flight by mistake !

I phoned Fly Dubai and they told me that they cancelled the flight by mistake (there was a problem with the computer system) and that an investigation was going on, and that they could not give me the Voucher to travel straight away. They told me that they will phone me after 48 hours to try and get me a new flight. Well it is now 10 days and they have not even bothered to call. They did not even send me an email (I wrote to them on letstalk@flydubai.com & attached the Bill Paymemt). I am phoning them every day and they just tell me to expect a call within 24 hours (it seems they are programmed to say this). Any way I don't know how to complain, because the Staff are all Jordanians and are not trained at all, they have no sense of Customer Service Satisfaction, it seems that they were all hired because someone pulled some strings to hire these idiots. Look at Etihad and Emirates Airlines, they are relly good and really know how to treat there customers. I wish I could have reserved with another Airline, but I wanted to save some money. Well instead of saving some money, I ended up paying for another Ticket.

Please do not fly with this Airline, or if you do decide to fly with Fly Dubai, then pray 1000 times before reacing the airport, so that the same thing does not happen to you.
My name is Muhammed Flaifil, and I can be contacted at muhammedflaifil74@hotmail.com

I think it is time that someone does something about this rubbish Airlines called Fly Dubai. I call it Bull [censor] Flying.

I don't know what business they are doing. Since 2 months I still didn't even get that voucher (which I don't want)!

My brother booked a flight from Kabul to Dubai on 25/Aug. The plane was due to leave at about 1700 hrs and well after this time the passengers were informed that the flight had been canceled. My brother had to pay £200 to another airline to get a ticket to Dubai so that he could catch his onwards flight to London. Thank God there was anotehr airline flying shortly afterwards.

The staff at the airport told my brother that because flydubai is responsible for cancelling the flight, all passengers will be entitled to a full refund. However, when we contacted flydubai we were told they they had no money refund policy. They could only give us vouchers that are valid for 12 months and can only be used by the same passenger. My brother has no plans to go back to Kabul within the next few years so this means that we lost our money. This has to stop. What is passengers' fault when flydubai cancels its flights. Is being stranded without a flight and having to buy another ticket not enough punishment for a passenger who made the misstake of booking with flydubai. But on top of all this, we dont get our money back. I dont know why the law of any country allow for such scams.

This opens the way for flydubai to sell tickets and not fly to the destination and still get the money. What a business. Please please please, learn from our misstakes and never book with this airline. Pay a bit more or wait a bit more at an airport, but never put yourselves through such unfair an unjust situation in the hands of rude staff.

I totally agree with all these complaints. This is the real flydubai which they are painting over with make-up on their website and in publications. Unfortunately I didn't look for reviews before I booked, I just trusted the airline. Now I wrote a complaint of my own on this website.

MILLION THANKS for letting us know about this airline.
I was about to book through them

London Pasenger

Flydubai does not give refund if the flight is cancelled. This is still acceptable as the prices are inexpensive. What is not acceptable is that their customer service and their own "conditions of carriage" promise rebooking to the next available flight. But in practice they will not call you back very soon in order to do the rebooking. Instead, you have to reserve next available flight yourselves, if you do not want to stay and wait and pay expensive additional hoteldays at your destination.
If you would know beforehand that you should not believe the customer service people you would be save from a lot of disappointment.
My returnflight was cancelled. I have now called 8 times during one week to the customer service, and they always promise to call me back. I still have not been receiving anything practical, no vouchers, just two missed calls.

I gave FlyDubai 2 chances and they failed big time. First time, I booked my flight to Beirut and a day later I decided to add 3 luggages since it was cheaper to pay online than paying at the counter. I filled up the extra service "3 luggages" and the balance was Zero. On the day of travel the Flydubai agent asked me to pay for the luggage again, he said their system doesn't show that I paid for luggage. I asked for a supervisor and they said "no supervisor" they made me pay 450 dirhams to fly. I emailed them with all details and I received a 2 line reply with a very poor written english that "No Refund". It's note worthy to mention that the counter agent advised me not to fly with flydubai due to the many many problems they face with customers, and of course customer service department doesn't exist at this low company.

Just on February 16th, 2010 I made a reservation to fly on the 17th, the Dubai immigration cancelled my boarding pass due to a Visa. Flydubai employee acknoweledged that Visas laws keep changing here in Dubai. I went back to their main counter at Dubai airport showing them the cancelled boarding pass and the lady informed me that there's nothing they can do to refund anything or apply towards a new ticket. I asked for a manager and the same answer "No manager" and the lady said what I'm telling you is what management think!

Flydubai is trying to copy Southwest airlines in the U.S. just go to their website www.southwest.com or call them you'll find the huge gap between Flydubai and Southwest. Low airfare will not gurantee the success of this airline, it's the combination of excellence in customer service and low airfare.

Flydubai: you have a very shortsighted marketing plan.! And remember word of mouth is more powerful than any marketing plan, just read.

same scam with the online baggage booking... system doesn't take it and instead of paying Dhs 40 per bag, they make you pay Dhs 160 in the airport. so imagine wife, maid and 2 kids in the airport checking in?
they just insult our intelligence and steal from us in bright daylight... no one ever replies to any complaint anyway and no superviors ever talk to you on the phone. they put the customer support in front to give you all the ### you can hear...

cheap.. cheap people who only want to make money... go and learn what a low budget airline is...